735 comments found.
Hello—quick question (loving the theme and have had no problems!!!) One of the pages that is using the team plugin is showing the last team member listed as the page name in the browser tab. Instead of the tab saying “Staff | Website Name”, it’s saying “Person Name | Website Name”. Is there something I can do so the browser tab says “Staff” (the title of the page) instead of the last person’s full name in the plugin? Thanks!!!
Hi jacszen.,
Kindly send us page link with some screenshots where you want to change the text, along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
A few questions before I purchase:
1. Can users enroll themselves on a course
2. Can users login and return to the last point they were working at (i.e does the system remember what the user has worked through?
3. Can I restrict parts until the user has completed certain parts (or achieved certain scores)
4. When the user completes a test can I then allow them to be rewarded (i.e with a link to an otherwise hidden game or something)
5. Can users send ‘evidence’ of what they have passed to an email (i.e their teacher that may not be me)
Hi lrymill.,
Thank you for your interest on our theme.
1 ) Yes, students can enroll the course themselves.
2 ) As of now we don’t have that option.We will consider it in future update 
3 ) You can’t restrict the contents based on their completion, but you can restrict some content for some duration,
Refer : https://docs.woocommerce.com/document/woocommerce-memberships-restrict-content/
4 ) As of now we don’t have any additional reward functions, but when user complete their course, you can provide course certificate or badges.
5 ) Yes, you can enable the mail notification when learners complete thesis course.
Refer : https://docs.woocommerce.com/document/sensei-email-notifications/
Regards., DesignThemes Support.
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
The emails in the contact form use the same address for the ‘from’ and ‘to’ fields which is causing them to end up in the spam folder. Is there a way to change the ‘to’ email on the theme’s contact form?
Hi Csandstedt.,
Yes, you can easily change the mail id by adding the “to_email” attribute to our contact form shortcode,
[dt_sc_contact_form to_email="somemail@somedomain.com"]
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
The dropdown of Mailchimp lists is not updating when I add new lists in Mailchimp. Yesterday I’d added a new API key a new list but it still is not working. Can you please support the latest version of the Mailchimp API so that these lists will update? Is there a limit on the number of lists that wil display in the theme settings?
Also, when I try to enter an email into the form I’m gettng this message: “Error: Please make sure valid mailchimp details are provided.”
Hi Csandstedt.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Good work, congratulations. With this your thema, is it possible to link a separate discourse forum by course?
Hi.,
Thank you for your interest on our theme,
As of now we don’t have that option. You can use only seperate forum section and not along with the courses.
Regards., DesignThemes Support.
Hello, I’m trying to change the url from the “Read more about teachers” section. Generally says: domain.com/dt_teachers/teachers-name/ In my case, teachers are not called teachers, I need to get rid of the “dt_teachers” inside the URL and replace it with “co_founders” or something like that. So in the end, the url would be domain.com/co_fundadores/teachers-name/ ... I’m trying no more success. I found a wpml-config file that has dt_teachers, just change to co_founders or have another place. Please inform.
Hi.,
Get into the file path wp-content/plugins/designthemes-core-features/custom-post-types/dt-teachers-post-type.php at line number 104(approx) add the slug name there.
Refer : http://prntscr.com/fpgp2w
'rewrite' => array("slug"=>"co_founders"),
Get into the Dashboard > Settings > Permalink > refresh the page and click save changes twice and now the url would be changed.
Watch the video to get a clear view :
http://recordit.co/qfDQWRBHbDRegards., DesignThemes Support.
Thank you! A doubt that has arisen now, why is this bar appearing?
https://prnt.sc/h0oau3I am not logged in to the site and it appears to users … I want to remove it, have any solutions?
Hi.,
Thank you for contacting us.
Kindly refer the below knowledge base link for how to hide WordPress default login bar,
Refer : http://wedesignthemes.com/support/knowledge-base/how-to-disable-admin-bar-for-logged-out-users/
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Having recently purchased the Guru theme from designthemes it did not have the dummy data xml file. I’ve tried to register for support and though it recognises my purchase code it just doesn’t send me a password to log in to the system so I’m stuck. Over hours I’ve tried more than once. Why is registration so iffy and why is it so hard just to get a simple dummy data file which should have been in the download folder anyway ?? Come on design themes – not an impressive start for a new customer is it ??
Hi Steve.,
1) We have sent your forum login details to your email id. Please have a look.
2) Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Regards., DesignThemes Support.
Are any LMS plugins required to make this theme work? What kind of reporting features are available? I would need a dashboard that tells me how long each user spent on each course with timestamps so I can tell who is taking the course seriously and who is just marking complete or skipping without really studying. Seeing how quickly they jumped from one course to the next would give insight into that in addition to the amount of time actually spent on page where they were active and didn’t just leave their browser open. Are these features available or is there a way to add them if not?
Hi mycustomsoftware.,
In our Guru theme we have used only sensei plugin for the courses section. Sorry but we do not have the option of calculating the real time stamp the user really spent in the courses section.
Regards., DesignThemes Support.
hello, if i want to create course with 3 prices etch price have different Features such as 1 price can see all videos, price 2 can see all video and take exercises price 3 can see videos and take exercises and take Degree. is this theme support this ???
Hi eletreby.,
Sorry we do not have that option in our theme.
Regards., DesignThemes Support.
Bonjour je suis intéressé par ce thème pour permettre l’accès a des cours infographiste n’ont pas dans le cadre scolaire, je voudrais savoir si on peu voir – la traçabilité des connexions d’un profil c’est a dire , Le temps qu’il est resté pour le retour pédagogique est ce qu’on peu voir le profils du visiteur , une sécurisation des profils ? – la permission de regarder une vidéo avec un accès limité et défini la possibilité de le suivre c’est a dire de voir les résultats ou autres pendant qu’il fait l’exercice
Merci Bien
Hi Arty972,
Sorry but we do not have those options that you have referred too.
Regards., DesignThemes Support.
Is your template kit is easily used with other cms or as a part of a website based on a web framework? I mean, is there anything specific about your product concerning it being a wordpress theme?
Hi.,
Thank you for your interest on our theme.
Sorry we have not tested our theme with any third party CMS plugin and frameworks, we have implemented this WordPress theme using our own framework and online content functionalities ( lessons, courses ,quiz, etc., ) are implemented via one of the most famous plugins named as SENSEI plugin . So you can easily add your contents via this plugin.
Note : You have to purchase the “SENSEI” plugin.
Regards., DesignThemes Support.
Thank you for answer. I am not planning on using WordPress, but now I’ll consider. The template is superb.
Hi.,
Thank you very much.
If you have any queries, please feel free to contact us. We are always ready to help you.
Looking forward your purchase happily
Regards., DesignThemes Support.
Hello, i try ask support but register email have a error. Now i cant register another account and cant login because dont received confirmation email. What i do now?
Hi tiagondelgado.,
We have sent the forum login details to your email. Please have a look at it.
Regards., DesignThemes Support.
i dont recived anything. i think the email is wrong. cant check is email is the same from my user name? tiagondelgado@.....com?
Hi.,
This is the email id tiaogndelgado@....com to which we have sent the details.
Regards., DesignThemes Support.
i know, its wrong. change it for tiagondelgado@
Hi tiagondelgado.,
We have updated the email id and sent the login details again. Please have a look.
Regards., DesignThemes Support.
Where i can download last version from plugins premium?
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will send you the latest version of plugin files.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
Regards., DesignThemes Support.
Hello,
I had several pre-sale questions
1. Can I set recurring billing for membership to the LMS? I need to bill monthly. Is this possible? If so how do I do set this up?
2. Once I set billing for monthly, can a person set billing for manually billing and auto billing?
3. Once I set billing for auto, if the payment fails, is there a way to set a rule for the membership to cancel after a set days. Such as if their payment doesn’t go through, after 15 days the membership cancels?
4. I want to offer (3) memberships, that all lead to the same (1) course, is this possible?
5. Upon registration on the site, can I determine what information I collect initially for membership – name, email, phone, address?
6. Can I connect with Stripe? Please confirm yes or no.
Hi LuxWebDesign.,
Sorry we do not have that option in our Guru Theme.
Regards., DesignThemes Support.
Before I buy. Do I still have to buy a Sensei plugin again separately?
Hi.,
Thank you for contacting us.
Yes, you need to buy the Sensei plugin separately.
Note: The sensei plugin is not included with the LMS theme package. Our LMS theme is fully compatible with Sensei plugin and also comes with custom post type courses which supports woocommerce and s2member plugin. So if you want to use the Sensei demo then you have to buy the Sensei plugin separately.
Regards., DesignThemes Support.
