466 comments found.
Hi,
I have submitted a ticket 4 days ago and still not received any reply. Please look into this ASAP.
Highly Disappointed with support system.
Hi,
Sorry for the late response, we’ve been working with limited resources during holidays. Please send us your ticket number and it will be answered asap.
Thanks!
I have submmited a ticket three days ago, and I got no reply, I need it to be answered as soon as possible if you don’t mind.
Thank you
We located your ticket on our support forum and our support agent already answered you. Please, check response on ticksy.
Mikado
Hi – PRESales question:
Does this theme support integration with SagePay payment gateway?
And can users create and account to see their tours, etc etc?
Thank you
Hi,
Thanks for interesting in our theme!
The answer for both questions is no unfortunately. Theme supports only pay pal, and it is not listing theme, it was made for tour agencies and resellers so it doesn’t support profiles.
Mikado
Can you suggest the best way to show a trip is fully booked out or sold out? Would be nice to keep a trip on the site but when it’s fully booked to show this trip is sold out.
Hi,
Unfortunately, there is no that option. You will have to custom code theme files for that. Bookings it self will prevent booking after the last one was booked. When you click Check Availability it will throw back an error.
Mikado
Thanks I’ll figure out a way, maybe this can be an idea for your theme in the future.
You’re welcome! Thanks for the suggestion!
One more thing… for the tour section the current image showing is 3 at the bottom is there a way to make it 8?
No, because it happens automatically. This section takes images from gallery.
Is there a way to have a direct url to view the tour’s itinerary directly, people seem to be not seeing it or miss it, would like to have an itinerary button at the bottom.
Each tour item has direct link, for example http://gotravel.mikado-themes.com/tour-item/flower-fields/
Mikado
Yes, but I was referring to the Tour Plan (Itinerary) tab. If there was a way to directly link to the day plan of a trip?
No, unfortunately, you cannot make direct link to any other tab 
Mikado
Hi, could you please tell me how to remove the home bar called “Where to, month, find now…” Thank you
Hi,
You have Mikado Slider with filter element on that page and inside of it revolution slider. You should use Revolution Slider by it self, straight, in VC row. https://www.screencast.com/t/CBVHO1gjhB
Thanks!
I don´t understand what I have to do in order to remove this Bar. Please, tell me your instructions. thank you
Hi,
Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem. Also provide wp-admin access so they can enter the site and do that for you.
Mikado
Hello! Just wondering how long a response normally takes through your support forum? I submitted a couple of tickets on the weekend and haven’t heard back yet. Just trying to keep moving forward with my project. Thanks!
Hi,
Sorry for the late response, we’ve been working with limited resources during weekend. The average response time in normal conditions is 24 ours, but we had a lot of trouble with Ticksy service during last couple of days.They were performing some maintenance.
Mikado
OK – do I need to post the questions here, or is the Ticksy service working now? I just need to work out whether this theme suits my needs, and I need a couple of questions answered.
Hi,
Your tickets were answered by our support team, please take a look.
Mikado
I cannot find the ‘tour checkout template’ and ‘user dashboard template’.
Hi,
Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem. Also provide wp-admin credentials. You can report here after posting.
Mikado
Hi, I have answered to the ticket and sent 3 more question, thanks in advance!
Hi,
Your ticket was answered by our support team.
Mikado
Hi,
I have purchased GoTravel but the purchase code I got doesn’t seem to work. I would like to post a ticket related to the the tour lists types but there is no way to enter the support with a non working purchase code. I know this is not the proper place to post this request but I have no alternative. Can you please help me out?
Thanks in advance.
Hi,
You do not have to paste purchase code, just login with Envato account and Ticksy will accept. There was some maintenance on Ticksy, but now works fine. We’re will to answer your tickets.
Mikado
Hi,
nothing have changed. I still cannot enter the support neither by pasting the code nor by logging in with my envato account.
My problem is that I can’t find the Split tour list as an option in Mikado Tour List settings. What should I do?
Thanks
Hi,
You just have to add tour search template. Also, choose appropriate sidebar and you will get that layout https://www.screencast.com/t/gD1BFjCW2sN
If you have any issues with templates, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
Hi, I am sorry to tell that I still don’t have access to support. The purchase with envato is not being verified and when I enter the purchase code I get the message “Sorry, that purchase code is for a different Envato product.” Although I select Mikado One – Multi-Concept WordPress Theme. Can you identify what I am doing wrong?
Hi,
That happens because of previous login session that was saved and there was no purchased item. What you will have to do is to clear cache or log in from another browser you never logged in to Ticky with. It should work without problem. Also, do the same on Theme Forest.
Mikado
Hi, your directions have lead me to the very same dead end. None of the above worked. Even with a clean installation of a fresh – never used in the past browser – it’s impossible to enter support and submit a ticket. Is there any other way to go around? Please provide a solution asap.
We’ve never had that kind of problem. Purchase code connects automatically. We also do not see you’ve purchased theme on your profile. If you can’t connect to support system, please write to this email: support@mikado-themes.com Please refer you had problem with Ticksy.
For the masonry image gallery on the tour item pages, do I need to specifically cut my images to certain dimensions, or can I just upload a bunch of images and it will automatically fit into masonry style?
Hi,
You do not need exact sizes, you can upload bigger images, but you should keep the ratio of those images if you want the whole image to be displayed. Otherwise ti will be cut. You shouldn’t import images that are less than 500px in one dimension. Also you do not have to upload images bigger then 1000px but you can.
Mikado
Hello, I got some problems with Header Menus. It looks great and work responsibly with Full HD(19201080). But when it comes to some resolution, like lower resolution(1366768), the menu buttons do not fit with header area. The buttons show below area. Also, the slider revolution’s slider image does not fit with menu area even though I checked YES in Responsive Settings. At the moment, the theme support is not working. How can I fix it? Thank you.
Hi there,
We are really sorry . Ticksy is 3rd party APP which we are using, and it is currently offline, but they are working on getting things back up and running. We hope that this will be resolved soon enough and that you will be able to submit a ticket.
Mikado
Is there anyway to get the tour item functionality on regular pages? Meaning all the page options you get to create a tour item, is there anyway to have that appear on regular pages as well? I want to open a ticket but your support site is down. Thanks.
Hello,
Tour pages are custom post type, and this functionality is limited to tours only, and there is no option to integrate it to regular pages without some custom coding, sorry .
Ticksy – 3rd party APP which we are using for support is currently offline due to some maintenance. We hope that this will be resolved soon enough, and then you can submit a ticket to our support in order to see if there is some workaround for this.
Mikado
Hello,
On the tour page (http://gotravel.mikado-themes.com/tour-item/romantic-italy/) is it possible to change the purchase form (with checkout) to a contact form?
Hi,
There is no theme option for that, you will have to custom code theme files, and embed for example Contact Form 7 instead of our form.
Mikado
Hi there, I have created a ticket with some question, can you please help me?
Hi,
Your ticket was answered by our support team.
Mikado
Hello, I recently bought gotravel theme, really nice but … I posted few tickets 5 days ago and still no answer. Is that normal?
Hi,
We’re sorry for the late response! We’ve been working with limited resources during weekend.
Your tickets were answered by our support team.
Mikado
Hi and thank you for your answer. Anyway, I am still waiting the answer to other two tickets (4/5 days ago)
Hi,
Your tickets were answered by our support team.
Mikado
please again, can you answer?
Your tickets were answered by our support team.
Thank you for your answers. Can you please check again? I have few problems.
One more question: do you think to integrate any other payment option in the near future?
We didn’t plan to integrate any payment method except PayPal since we didn’t have a lot of requests for other payment systems.
Does this template works with vendor system?
Hi,
Thanks for interesting in our theme!
What exactly do you mean when you say vendor system? If you refer to third party plugin, we can’t guarantee compatibility since we didn’t test them with our theme. Only mentioned plugins are compatible.
Mikado
Hi i would like to find out how i go about activating the visual composer licence. I am unable to use the templates as it asks for me to activate the visual composer licence which i believe came with the purchase? Could this be an update issue? i have recieved this message regarding updates:
“There is a new version of WPBakery Visual Composer available. View version 5.1 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?”
I have also tried to find the theme folder/extendvc/extend-vc.php but it seems like the php file is missing?
Hi,
When it comes to licenses, we bought extended license for Visual Composer and Revolution Slider, and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.
You can ignore messages about activation these plugins, you have/get inside Plugin settings.
Mikado
Thanks so much for the respones, greatly appreciated. Just one more thing regarding enabling the front end editor. I have tried to find the extendvc php file but i cant seem to locate it in order enable it to edit the theme using the front end mode? Could you assist me with he location of the extendvc php file
Hi,
We included with our Theme Visual Composer in the state that is compatible with our theme
We disabled frontend editor in our VC plugin. To enable frontend, go to theme folder/extendvc/extend-vc.php and find this code:
/* Remove frontend editor */
if(function_exists('vc_disable_frontend')){
vc_disable_frontend();
}and remove it. Than just save
I hope this is helpful for you
Mikado
Hi, not sure if im missing something, but i cannot seem to locate the folder you mention. Could you let me know where exactly to find it please?
You can try alternative path
wp-content\themes\your_theme\framework\modules\visualcomposer\visual-composer-config.phpHello, when I save change in TOUR STANDARD LIST tour gallery list the format that the demo brings is lost only shows the title of the page
And send a ticker and they last 4 days to respond
Hi,
If you refer to this ticket, it was answered by our support team #1108919
Mikado
Is it possible just to buy the PSD file
Hi,
Unfortunately not, we sell only premium WP themes.
Mikado
There are no Item Purchase Codes for Visual Composer builder and Revolution Slider. Where can I find those??
Hi,
When it comes to licenses, we bought extended license for Visual Composer and Revolution Slider, and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.
You can ignore messages about activation these plugins, you have/get inside Plugin settings.
Mikado
Does it mean there are limits of plug-ins? like slider revolution or visual composer?
Hi,
No, you can use them regularly, except for Visual Composer we’ve disabled front end because it doesn’t work 100% with our dynamic shortcodes, but you can enable it if you wish.
Mikado
Thank you
You’re welcome.
