28330 comments found.
2.9.8 is braking websites and variable products don’t work, I have sent an email 4 days ago and still have not received response.
Hello Marin, sorry for the delay but I could not find your ticket on our helpdesk.
I will notify the development team right away.
Thanks, please do, I’m currently using 2.9.6 version on which Android mobile menu is not working (for the past 4 months), I updated to 2.9.8. version and variable products stopped working and all product images clicked opened in new tab instead of popup.
Hello , I sent you a message 1 week ago and I’m still waiting your response. Can you please have a look ? Ticket number: 44204 . Thanks you
Hello there, apologies for the delay.
I have checked our helpdesk and someone from the team attended to your issue.
Hi
I am having problem with the product page gallery feature.
Most of the product on my site has only 1 image but still if someone swipes left or right the arrow for gallery shows up and it show a blank area in place of product images.
www.socialshout.com
Thanks
Hello Sayeed,
The flickity slider used for the gallery is draggable and hence the blank area. However, I will share this with the development team and we’ll what can be done.
Hellow, after upgrading to 3.3.2 and WooCommerce 3.0.1 I get the the following error at the checkoutpage: id was called incorrectly. Order properties should not be accessed directly. Webshop doesnt send mails anymore?
Hi there, sorry for the trouble.
Please update to WooCommerce 3.0.2. If you are still having issues, please shoot an email via support and we’ll look into it.
how can i change to list all product gallery image form flickity slider style?
Hi there,
You can change this in Theme Options > Shop > Product Page > Layout and select wide Gallery
if i jast want to change to 2 or 3 row to show the product gallery?
Tell the team that answer my email please.
Hi Daniel, sorry for the delay.
A member of our team has attended to your issues.
No worries he already help me my web is working prerfect! 
Thanks
Hi, i love the checkout page, with the payment option in the right column. Is there a way to make that column FLOAT? I mean when they scroll down to fill all the shipping info etc, would be nice if the right column would stay on-screen, instead of moving up and loose it, have to scroll up again to pay. Thanks a lot
Hi there,
No, you will need a bit of customization to achieve this.
Just a quick question, can the ecommerce function flexible to be activate and deactivate? Might look into the consideration whereby will start up an e-catalog site, and when ready, will activate the ecommerce features with a click.
There are many documents and details here which is good, do you have a list of details features for this theme that inclusive on everything such as the theme itself, woocommerce etc. Looking into getting Extended package if the theme really suit well to most of the clients I have.
Thank you
Hello Eric,
1. You can use the Catalog Mode for this. This will disable Add To Cart buttons / Checkout and Shopping cart.
2. You can check Flatsome Shop features here http://flatsome3.uxthemes.com/features/woocommerce/#shop-features and the Flatsome elements here http://flatsome3.uxthemes.com/elements/
i have some javascript embedded in a page and it stopped working all of a sudden. Has javascript been disabled with a recent update?
Hi there, sorry for the trouble.
No. There might be some conflict that causes the JavaScript to not work.
Hi, I’m having an issue with the search. For some reason no matter what I type in the search box I get “no products found.” even though there’s matching items.
Example: http://prntscr.com/evdexu
All my settings look to be correct: http://prntscr.com/evdexu
Please let me know if there is something else I should check?
Hi there,
Please shoot an email via support and we’ll look into it.
i noticed that the search does not work for looking up a SKU. Can you help me figure out why?
Hi there,
Please activate SEARCH SKU in Advanced > Site Search
Hello after updating to latest woocommerce and flatsome quick view is not working anymore when i click it nothing happens
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll check it out.
Hello,
My client have this theme and now need translate via WPML – Shop Homepage via Theme Option:
SHOP HOMEPAGE CONTENT
How to translate this with WPML? Because, on other language always show this custom content.
Thanx
Hi there,
You can use the String translation module within WPML https://wpml.org/documentation/getting-started-guide/string-translation/
Can you tell me which strings within domain for SHOP HOMEPAGE CONTENT? I can’t find :/
The string SHOP HOMEPAGE CONTENT is within the flatsome-admin domain
Hey,
I have just installed a fresh WP installation, with few plugins… and for some reason, there are lot’s of missing elements, what is going on? is it because of the latest version of WP and WooCommerce?
Can you please tell me how to solve this missing pages/elements? E.g. when I go to “elements” page and select;
FAQ page: “Block “faq-accordian” not found”
Size Chart: empty page!
and a few others…..
How to fix this?
Hello???
Hi there, sorry for the trouble.
There seems to be a problem with the demo import. Reset your database using the plugin https://wordpress.org/plugins/wordpress-database-reset/ and then run the import again or you can recreate the missing elements
Hi, is Flatsome + WooCommerce latest versions working without bugs now? I am worried about upgrading as I see many issues in comments.
Hi there,
Flatsome 3.3.2 is compatible with WooCommerce 3.0.2. Most of the bugs have been fixed with the latest release WC 3.0.2. Translation is still an issue for some languages but this is expected to be fixed in the next new days.
how can i make the quick view page show the product name, SKU, and other additional information?
Hi there,
Quick view displays the product title, price and description by default. If this is missing from your site, please shoot an email via support and we’ll take a look at the issue.
Is there a way to import this demo http://flatsome3.uxthemes.com/demos/shop-demos/vendor-shop/ ? I don’t see anywhere in the settings to import any of these demos listed.
Hello Nicki,
You can import the preset in the Setup Wizard http://docs.uxthemes.com/article/185-getting-started
Hi there, we have changed this to correct strings in Flatsome 3.0. F.ex “Continue shopping” was “Continue Shopping” before. The problem is that their language file has not updated it yet to follow the new WooCommerce strings.
Ok thanks my friend, so i not manual edit your files? I wait for an update from translator of woocommerce? Thanks in advance!
Hi there,
Yes, you will need to wait for WooCommerce to complete the translations.
Hi, for some reason the related product slider is not showing more than 4 products even after setting it to 12. there are definitely more options available. I’m on the latest theme and latest version of everything – please advise. thanks.
Hi there,
The slider is displaying fine here. Please send your website’s URL via support and we’ll look into it.
I’ve sent my URL to support with notes – please respond.
Awaiting update still?
Hi there, could you try this: https://docs.woocommerce.com/document/change-number-of-related-products-output/
Sorry this doesn’t fix the issue still.. Please advise.
Please help.
Hello?
Try update to version 3.3.5
Cool – working now – can we make it auto slide?
is there demo data for v3.x?
Hi there, yes. The demo data is installed when you run the Setup Wizard
Yes, got it. Thanks
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