485 comments found.
Hi, I tried to submit a ticket on your support page but it doesn’t seem to work …
I need to translate some of the English in the theme to Swedish, like “All topics” and “Expand all”. I usually use Loco translate for this but som texts aren’t existent as source text. “All topics” is one of those. “Expand all” works after I have clicked on the like and closed them, but the English text is showing when I load the page. You can check it in on ass.essdesign.se
/Erika
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Please make sure you enter correct purchase code and select correct theme.
Hi,
just evaluated the Demo Backend
Tried to make a youtube Blog Post but video didn’t show up I entered ID: 36zrJfAFcuc
the result was empty space in between but no video.
from the video https://www.youtube.com/watch?v=36zrJfAFcuc
Hi,
Thank you for interesting.
It’s fixed already. Could you please test again 
Neither the schedule or the countdown work properly on mobile on the demo site or on the purchased template. Please fix this as the schedule is central to any event. Other than that it’s a good theme.
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi. Great theme -perfect for our needs. Couple of queries, sticking points please re: some for the styling/flexibility…...
1 – How do you change the “colour” of the Get Tickets button on the homepage from blue to anything else? (I have tried to change within the rev slider but something overwrites it and returns the colour to blue).
2 – The Get Tickets button on the rev slider on homepage currently points to a 404 page from themegoods.com – how can I change this url? (I have added </> to the button text in rev slider but url link disappears). If I use a new button – it sends to a link within the site. Can you pls advise?
3 – I would like to add a link to the content description within the schedule sessions. I have tried to do so within the “excerpt” but it is displaying the text as text (no links). Is this possible? (I want to give the reader more news on each sessions – new link).
4 – I seem to have a problem with the Google Maps code. I have entered my API, then on the map, entered the lat and long but it will not display. It comes up with error. (I have pm’d login details). The api key I have used is the geo one as per the instructions…..
5 – Can I add snap chat as a social media icon/option? (it is not currently listed, would translations work to change?).
6 – Is there any way to remove the text “rate” from the hotels page? I have erased the text from this option hoping the filed would not display but it stays as is.
Any feedback on above would be appreciated. Thanks
Hi,
Thank you for purchasing.
1. You should be able to change its background in Revolution slider option. If you are sure it doesn’t really work. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
2. There is “Actions” tab when you edit the button in Revolution slider option. You can change link URL there.
3, 5 Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
4. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
6. Could you please open Appearance > Theme Setting > Script > Custom CSS and add below code.
.venue_rate
{
display: none;
}
thanks – will wait to hear back from support and post back.
Hi, I would like to customize fields for purchasing an event ticket, maybe on billing informations or with extra plugin like gravity forms, in order to get extra informations about the buyer. Is there an easy way to do that ? Thanks
Hi,
Thank you for interesting.
Yes you can use this plugin for that https://wordpress.org/plugins/woo-checkout-field-editor-pro/
For a conference site having a sponsorship and exhibiting companies custom type is pretty common. I think this should be something that should be a standard function of the theme.
Hi,
Thank you for purchasing.
We agreed with and we are working on new update for clients logo option. Thank you for your patience.
Hi please I need help because I cant customize menu in mobile for many pages
how to customize mobile menu for pages ?
Hi,
Thank you for purchasing.
Please open Appearance > Menus and create a menu then assign it to “Side Menu” location. It’s using for mobile menu option.
yes I know that but I want for the home page mobile menu different from the about us page ….
Hi,
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Mobile menu is global setting.
Do you have HTML version?
Hi,
Thank you for interesting.
Really sorry, it’s only available in WordPress version only.
Hi, does your theme work with Ninjaforms?
Hi,
Thank you for interesting.
Yes it should be working fine with Ninjaforms.
I’m experiencing several issues with this theme. First off, I’m seeing 404’s that reference pages in the wrong directory. For example, for testimonials, script-testimonials-flexslider.php is located in Modules > Script instead of where it is referenced in the code which is in the “Templates” folder.
There are other conflicts with custom.js and Visual Composer plugin.
Please advise.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi There
I am trying to import the demo content, but the WordPress Importer plugin keeps deactivating, do you have any suggestions?
Thanks
Hi,
Thank you purchasing.
It’s not required to activate WordPress importer plugin. Once you installed the plugin. You can import demo content via Appearance > Theme Setting > Demo Content.
Unfortunately I’ve let it run for close to 20 minutes now and still nothing?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have managed to sort it out, thank you. It was server settings.
Ok great!
Hello; Please I need to know how i can fixed the error for google map the error “you didn’t load Google Maps correctly.See the JavaScript consol for technical details”
Hi,
Thank you for purchasing.
Could you please make sure you setup Google Maps API Key in Appearance > Theme Setting > General. Here is detailed instruction about how to get the key https://themegoods.ticksy.com/article/7785
Hello
How I can make one page website like this one which is book mark or called landing page http://www.jeddahfoodfestival.com/Hi,
Thank you for purchasing.
Here is detailed instruction about how to setup one page http://themes.themegoods.com/grandconference/doc/setting-up-one-page/
can this work with square for payments?
Hi,
Thank you for interesting.
Yes Woocommerce has extension which support Square payment here https://woocommerce.com/products/square/
Hello! It would be possible to have the PSD files?
Hi,
Thank you for purchasing.
We design theme using Sketch app. We can send Sketch file to you if you like that. Please let us know.
If it were possible it would be very useful.
Hi,
Sure, could you please contact us here https://themeforest.net/user/themegoods we will send it to you.
Hello,
is it possible to change the word “speaker” in the speaker-pagelink?
http://www.domain.de/speaker/domain/Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so I can help you change that.
Hello; I have important question about this theme is it support the plugin WPML & RTL? becuse I want make website for two language Arabic & English
Hi,
Thank you for interesting.
Yes it support WPML and you can use this plugin http://wordpress.org/plugins/wp-rtl/ for RTL language support.
As you can see there : https://s3.postimg.org/mpvj05nkz/filterbroken.gif
There error in console is : Refused to execute script from ‘http://themes.themegoods.com/grandconference/demo/wp-admin/admin-ajax.php?a…conference_script_custom_session_sidebar&id=1491402753852265790&filter=yes' because its MIME type (‘text/html’) is not executable, and strict MIME type checking is enabled.
Support tipsy platform seems OFF. Please give a fix asap.
Hi,
Thank you for purchasing.
We will look for the solution and release the update for this very soon. Thank you for your patience.
Hi,
It should be working fine now. If you still have the issue, please make sure you update to the latest version of theme.
Hi,
where can I translate labels of the countdown timer? (weeks, days, hours, minutes, seconds)
Regards
Hi,
Thank you for purchasing.
You should be able to change it through po file translation which is included in theme’s /languages folder. Here is detailed instruction http://themes.themegoods2.com/grandconference/doc/translations/
maps is not working, help me 
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