819 comments found.
on my site when you scroll down the top header take over and covers the menu that controls the one pager links.
How can i fix that.
Hello,
We just checked your site and as we could see everything is working as expected. Please, check this video we just made https://www.screencast.com/t/PvLtq8K2pDH If you need further assistance, please, write on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our support team could check this closer.
Select
Okay, the problem was because i was logged in and the WP bar was doing it. Its perfect then logged out thanks!
Great. Thank you for the update.
Hi,
Is there any way to make VC Row split into 1/5’s ? It only does 1/4 or 1/6 but i need 6 elements in a specific row.
Hi,
You can use only fractions that one of these numbers in denominator: 2, 3, 4, 6 or 12, also, there is no option for 8. Visual Composer is using bootstrap framework, and it don’t have 5 columns. Although, there is workaround for 5 columns actually:
1/12 + 2/12 + 2/12 + 2/12 + 2/12 + 2/12 + 1/12
Just leave first and last column empty, and you can have 5 columns, but available space will be very small
All the Best!
Select
got it thanks!
You are welcome!
Hi there, I just renewed my support for this theme, I have an urgent ticket I logged early this morning that I need assistance with: #1132392 – on my website www.mantomantalks.com when you enter full screen on the youtube videos, the header and copy content cover the video. I would like to have the video become full screen with no content at all from the website covering it. So just the full screen video.
Hello,
Your ticket has been assigned to our support agent who is working on ti.
Select
I updated the latest WordPress WordPress 4.7.3, and can’t edit any pages anymore. It says “Loading, please wait… ” forever. Please let me know how to fix. Or should I download to WordPress 4.7.x?
Hello,
Please, update our theme to latest version by following instructions from here https://themeforest.net/item/nouveau-multipurpose-retina-wordpress-theme/7510444/faqs/20986 and here are step by step instructions how to update VC https://themeforest.net/item/nouveau-multipurpose-retina-wordpress-theme/7510444/faqs/27782 After that just clear all the cache and everything should be working back fine.
best, Select
Perfect explanations. Thanks!!
You are welcome!
Hello, I bought this theme long time ago and stull using it. But I forgot the previous account so I can’t login and download the latest version. Please let me know how to get the latest version. I can show you our website to prove I bought.
all the best,
Hello there,
You need to login with Envato account from which you’ve purchased our theme and on this link https://themeforest.net/downloads you’ll find your purchases including our theme. Since our theme is advertised only on Envato Market this is only way to get our latest theme files.
Best, Select
Hello. “Home 6 color” does not exist, can you please help me on this?
Hello,
I’m trying to upload a video from YouTube into my site and the video isn’t showing. I get that grey snow saying that the video is not available. I’m copying the Video ID and I get nothing. How can I fix this problem?
Hello,
We need to take a closer look. Please, write on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our support team will investigate.
Select
HI there, the support page seems to be down, I am really struggling with the main navigation menu for tablet landscape – I am using responsiveness, but the menu sits too low and I need to move it up. Is there a simple way to do this? I have managed to reduce the height of both the logo and the header but the main nav menu stays too low.
Hi,
We are sorry because of the ticksy problem. Please, note it is third party application which we are using, and currently it is offline due to maintenance. We really hope this will be resolved asap, so we will be able to respond in timely manner.
Thank you for understanding,
In the meanwhile you could send us here your site URL and we will take a closer look and check what could be done.
Best, Select
Thank you so much for getting back to me! I have wasted almost the full day trying to figure this out!
It’s www.mantomantalks.com – I am happy with the desktop version, its on landscape mobile that its not working well. I am also trying to make the font size smaller for iPad and even smaller for iPhone. I have attempted to do this with the custom code – it seems to be working for iPhone
Here is the code I have in custom CSS currently:
@media only screen and (min-device-width : 768px) and (max-device-width : 1024px) and (orientation : landscape) { .q_logo a{ max-width:80% !important; }}
@media only screen and (min-device-width : 768px) and (max-device-width : 1024px) and (orientation : landscape) { .header_bottom { height: 200px; !important; }}
@media only screen and (min-device-width : 250px) and (max-device-width : 450px) and (orientation : portrait){h1{font-size: 5vw !important;}}
@media only screen and (min-device-width : 250px) and (max-device-width : 950px) and (orientation : landscape){h3{font-size: 2vw !important;}}
@media only screen and (min-device-width : 250px) and (max-device-width : 950px) and (orientation : landscape){h1{font-size: 3vw !important;}}
@media only screen and (min-device-width : 768px) and (max-device-width : 1024px) and (orientation : landscape) {{h3{font-size: 0.2vw !important;}}
@media only screen and (min-device-width : 768px) and (max-device-width : 1024px) and (orientation : landscape) {{h1{font-size: 1vw !important;}}
@media only screen and (min-device-width : 600px) and (max-device-width : 800px) and (orientation : portrait){h1{font-size: 1vw !important;}
@media only screen and (min-device-width : 600px) and (max-device-width : 800px) and (orientation : portrait){h3{font-size: 0.5vw !important;} }
Hi,
it is because of this part of code you’ve added in Custom Css https://www.screencast.com/t/aYOiV5Ms5
So, you could try to add this part of code, too
@media only screen and (min-device-width : 768px) and (max-device-width : 1024px) and (orientation : landscape) { header.centered_logo .logo_wrapper { height:130px!Important; }}
For font size, you should just choose right media query and for each resolution you should add desired css selectors. We could see code you’ve added is applied https://www.screencast.com/t/S7sJAsFMghX
Best,
Select
Oh wow, that really helped! Thank you! The only issue now is that the content is still sitting too low on landscape iPad. I was hoping it would automatically move up.
Regarding font sizes, it seems to have worked for mobile and tablet portrait, but not tablet landscape, I cannot seem to get the font sizes to adjust for some reason on that orientation. For some reason I cannot get the h3 text smaller on mobile portrait even though the vw value is smaller.
Great. You are welcome.
Try using px units and right media screen resolutions. That should be helpful.
Select
Thank you, I still have the issue that the content is sitting too low on iPad landscape view – is this due to the title area settings? Can I customize it for iPad landscape?
You are welcome. Try to go to edit title area on this page and add some lower value for height https://www.screencast.com/t/Z1sLeDhwPxz.
Best, Select
Hi how do i change the menu/navi of the menu option under the slider on the home page? (the menu that acts as a one pager)
http://sensationevent.caHi,
It is content menu and this is type of Row https://www.screencast.com/t/99W2toBg1qdS You could read more about this on our Official Manual https://www.screencast.com/t/OiNL4Emlu
http://demo.select-themes.com/nouveau-help/#!/custom_shortcodesjust search for Content Menu.
Best, Select
Very frustrated. We have had an issue with this theme since Monday afternoon and still is unresolved. I am now going to have to purchase another theme because this one is not meeting our needs. I have had our hosting company dig into the code and they cannot resolve it as the slider is not communicating with the theme, because if I change the theme the slider works perfectly.
Very frustrating as I have basically wasted $64 because we cannot use this theme.
Hello there,
We located your ticket on our support forum and our agent already answered you. Please, check response on ticksy. There was minor issue on your side, since you’ve added units (px) for some height’s fields, that caused this breaking issue. Please, check your site now. We really hope you’ll be satisfied.
Best. Select
Hey Guys! I love the theme and I am going to use it very soon. However, I have an issue I cannot get my head around and I hope you can help me asap.
I would like my site all black, so far no prob. However, when I resize the browser window or check on mobile the header changes from black to white. It is all correct on normal non-mobile screen size/window but as soon as I shrink the windows it changes. And if I change the background colour for the header in SELECT OPTIONS FONTS I can make the background black but I cannot get the menu and the logo show up as light version.
Any idea? Looking forward to hearing from you.
If you’d like to login to my admin pls send me an email to my registered email here at TF and I’ll reply with credentials…
David
Hello,
Glad you like our theme! So, you want to make mobile header to be black? Please, send us here your site URL and we will take a closer look. Thanks
Select
As previously discussed before, it seems the template we use has a error that now shows up, It seems to have started when the server was updated, it looks like a PHP compatibility problem with a server update.
Warning: mysql_real_escape_string(): Can’t connect to local MySQL server through socket ’/var/lib/mysql/mysql.sock’ (2) in /home/content/p3pnexwpnas06_data03/00/2330800/html/wp-content/themes/nouveau/includes/shortcodes/shortcodes.php on line 3321
We also already tried to go to the URL you sent https://select.ticksy.com , for submissions but it directs us to a blank page as you assist ?
Hi,
Just go to your theme folder/includes/shortcodes/shortcodes.php open this file and find this code below
mysql_real_escape_stringand replace it with this on each place you can find it (3 places)
urlencodeBest Regards, Select
Hi, I’m really glad that I purchased your theme; it’s awesome. Is it possible for me to remove the three dots that appear in the header area when a page with a slider loads? Also, is there a way to change the logo in the top left corner for an individual page? Thank you.
Hi,
Thanks for your great feedback. Just go to Select options > Global Options and for Page transitions set No Animation and save https://www.screencast.com/t/cThG6vOK Unfortunately, no, logo cannot be set per page.
You are welcome,
Select
Hello, do you know how can I add a conversion code to the submit button from the Contact us page? Thank you! 
Hello,
Could you, please, explain further more on what exaclty do you mean, which conversion code? Thanks
Select
I’d like to trigger a Google Adwords conversion every time somebody sends a message using the Contact form from the contact us page. I got the code from Google and I’d like to know if there’s any way to set it in your them
Thank you!
Hi again,
In our Select Options > Global Options there is option to add GA code. https://www.screencast.com/t/uiATcWQxc
Select
Hello, thanks for coming back
That’s not exactly what I’m trying to achieve. I would like to know if there’s an easy way of adding a javascript function to the submit button. Something like: on_sent_ok: “my javascript code”.
Contact Form 7 has that functionality, and I was wondering if the contact form that comes with this theme can do something similar.
If it wasn’t possible, do you know if I can set up the contact form to redirect to a “Thank you” page after the submit button is clicked?
Thanks again!
Hi,
You are welcome.
There is no such option in our theme for Contact Form. Anyhow, you are able to do desired modifications in contact-page.php for button we marked here https://www.screencast.com/t/eZJhxkaH4xox
Select
All right, I’ll give it a try, thank you!
You are welcome
Hello, wonderful theme. I am seeing a bit of a glitch. As I scroll, the main slider bleeds into the first section under the content menu, it doesn’t display the white background I have set for that section until the content menu snaps under the main menu.. how do I fix??
Thanks in Advance!
Hello there,
Thank you for nice words. Please, check this article https://select.ticksy.com/article/9560
Select
Awesome Thanks!!! Worked like a charm
Glad to hear this. You are welcome.
Best, Select
no menu shows up
Hi there,
Could you, please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our agents could take a closer look and help you there.
Select
Hello I can’t insert any images via upload button (Portfolio, theme settings … !) I have to put the image link manually to be able to insert an image. Thank you
Hello,
Please, make sure you’ve clicked on the FileURL https://www.screencast.com/t/PBYdkFuQzBXr
Select
Hello
When Visual composer text box is added, the text is overlapping wiht full screen Select slider when page is moved to top !!
Please see : http://imgur.com/a/Jrb4SThank you
Hello,
Try to add this part of code in Select Options > General > Custom Code > Custom Css:
.content .full_width {
position: relative;
}Best, Select
Hi,
Please, reach us here support@select-themes.com and there include your wp-admin access with this site URL so our agents could investigate. Thanks
Select
Hi! Please help me out with my ticket as soon as you have a chance, my site is already a live website, and I would like to fix this problem as soon as possible. Ticket number: 1049113. Thank you so much for all your help!
Hello,
We assigned your ticket to our support agent who will get back to you asap. Thank you for writing in.
Best, Select
Hello, I’ve a problem with the select slider on my site. I’ve setting parallax effect on my slide in homepage, but this is the results: http://invacanzasullago.it/
can you help me?? Thanks
Hello,
Please, add this part of code in Select Options > General > Custom Code > Custom Css:
.q_slider + .full_width {
position: relative;
}Select
