Hi,

We’re currently working on major update for all our themes. We can’t tell when exactly it is going to be released. We hope soon.

Mikado

Hi,

Can you please refer with the screenshot as well so we can clearly know what you’re talking about?

Mikado

Hello Mikado,

Screenshot isn’t needed.. It’s basic. We’ve got a website with demo import burst6 imported. That demo doesn’t have a blog, but the title name is’t the pagename but the sitename you set in settings in WordPress. And it can’t be changed.

Greets,

-W

Hi,

There is no actual page title, because this is slider, and each slide has its own title. What title you refer to?

If you want to customize title tag of your HTML, we suggest using Yoast plugin for SEO.

Mikado

Can you send your ticket number, since there is no nick like yours in the system?

Sure – PRIVATE TICKET #1133006

Your ticket was answered by our support team. .

Hi there,

And thanks for the interest in our theme.

Landing page isn’t included, but if you decide to use our theme, our support can provide you with the code from our demo page, so you will just need to set your own images.

Mikado

Tried submitting a ticket but it says the site is down

Hi,

Of course, you can provide credentials on private ticket, but Ticksy administrators are performing maintenance. Please try again a bit later. Sorry for inconvenience!

Mikado

Hi,

When it comes to error messages, we bought extended license for these plugins (Visual Composer and Layer Slider), and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.

Basically, you can ignore activation messages and use your plugins freely.

Mikado

Hi,

Thanks for interesting in our theme!

Everything you see on demo site can be imported with demo content so you can edit it and use it.

Mikado

Hi,

In your masonry gallery you can set 4 different dimensions for each element. https://www.screencast.com/t/U5mTEHP9nGi

Image will appear in certain way depending on what you choose.

Mikado

Hi,

Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi,

Your ticket’s been assigned to our support agent and will be answered asap.

Mikado

Hi there Tony,

Just add this part of code in Mikado Options > General > Custom Code > Custom Css

@media only screen and (max-width: 480px){
    .woocommerce.columns-4 .woocommerce_with_sidebar   ul.products li.product {
        width: 100%!important;
        margin: 0;
    }
}

Best, Mikado

Thank you ever so much, I truly appreciate support.

You are welcome Glad to hear you are satisfied.

Hi,

We can’t tell much without inspecting issue, but if you think it is PHP related, you can see what are requirements here https://wpml.org/home/minimum-requirements/

If you’re using PHP 7.0 or higher, we suggest you to downgrade, because it is more compatible in that case. However, WPML is commercial plugin and you can always ask their support team to help you.

Mikado

Hi,

This question requires assistance of our support team.

Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi,

You can do that in Mikado Options > Fonts https://www.screencast.com/t/mYNmlnjjr

Mikado

Hi,

You can put this code into MIkado Options > General > Custom CSS

aside.sidebar .widget > h4{
     background-color: #fff;
     color: #cf18bc;
 }

first color is for background, second for font.

Mikado

Excellent stuff, I had a bit of rogue css in my child theme which was causing the new css not to work.

All sorted now, thanks for your help!

Adam

You’re welcome!

Hi,

Please add this code into Mikado Options > General > Custom CSS

.content > .content_inner > .full_width {
    position: relative !important;
    z-index: 5000;
}

Mikado

Hi,

Yes there is, you can put this code into Mikado Options > General > Custom CSS

.content > .content_inner > .full_width {
    position: relative !important;
    z-index: 5000;
}

Mikado

Hi,

When it comes to parallax, you will have to edit the row, make ti parallax and add some background https://www.screencast.com/t/Pybz2j2lCEr

When it comest to the rest of the elements, here is how it was built https://www.screencast.com/t/5eZF3TXb Basically an elements holder with couple of items.

There is custom CSS for the row you should add https://www.screencast.com/t/WeWLrkVxXZ

overflow-adj {

overflow: visible !important; }

.img-pull-down {
    position: relative !important;
    top: 20px !important;
}

Lap top image calls that extra class from CSS https://www.screencast.com/t/soUgwvwn

Also, this row has an animation https://www.screencast.com/t/lxHb5A9zOVoG

Anyway, the best solution is always to import demo in Mikado Options > Import, and you get all the settings. You can do that locally and then replicate to your live server for example.

MIkado

Thank you!

I am very impressed by your work, sorry i didn’t realise i can import the demos, if i would i wouldnt ask.

You do your work on a professional level. Thanks for the help.

You’re welcome!

Hi,

We’ve inspected your website with GTmetrix and there are couple of stuff you will have to fix.

You should compress your images with some tool like www.jpegmini.com/

What you or your hosting provider should do in .htaccess file is described here:

Also, your server response is really slow, you should talk to your hosting provider on that https://www.screencast.com/t/UD0HQOIvJw

Basically, minor modifications of this file would help you to get better grade related to speed of page loading

For further help in site optimizing, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Thanks, I’ll check it out.

You’re welcome!

Hi,

Unfortunately, we can’t find your ticket in our system. Please post the link or ticket number here.

Also, we have to inform you that Ninja Forms is third party plugin didn’t come with our theme. It means we can’t support it because we didn’t test it with our theme. You will have to contact products manufacturer for that.

Mikado