23226 comments found.
HI How to adjust all the images size and make all of them with same size? I uploaded images with different sizes, they appear in the website incompatibly and inappropriately
Hi,
Are you talking about the Product images? If yes, then please follow the steps:
- Please go Woocommerce > Settings on admin sidebar.
- Please click Products tab.
- Please click Display link.
- Please go Product Images and change the image sizes.
- After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
Thanks
I want to make a layout with one size thanks
Hi,
You have not set the image size correctly. Please send your site login details through our support system so we will check and solve your issue.
Thanks
Hi, Does ur Shop 9 demo have the option of full page width ?
Hi,
Yes, you can easily change the width of the page from Appearance >> Theme Options >> General.
Thanks
Hi, I am trying to update the theme but it is taking extremely long, it been about 8 hours now. this happened when I first installed the theme as well when I tried to install demo data. any idea how I can get past this?
Hi,
Can you please contact us through our support system so we will check and install the theme and also demo on your site. Also please tell us which demo do you like to import.
Thanks
Hello SW-Themess,
After the last update there is still one file that gives an out of date error:
porto/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The recent version is 3.0.0,
Could you please check this.
Thank You!
Hi,
We are working on the theme update and will release the updated theme soon in next week or so with the template update.
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello, some one can help me, to change the Porto logo, to my logo in header. Thanks
Sorry, in wordpress
Hi,
Have you purchased the theme? If yes, then please contact us through your theme purchased account to get the free support of the theme.
Thanks
Hi, thanks for your message but I dont see where I can send message in my theme. I need help please.
Hi,
Please contact us with your theme forest account with which you have purchased our theme. Thanks
I purchased the theme through bluehost, I payed domain name and host there, how can i contact you with my account with which i have purchased your theme. Thanks
Hi,
I think you miss understand the situation. You have not purchased the theme you have purchased only the domain name and hosting services of the Bluehost not the Porto theme.
You have to purchase the theme here from ThemeForest then you will get the free support of the theme.
Thanks
what caching plugin should we use with your theme also i noticed my clients check out button you have to click twice to paypal payments.
Hi,
Please read and follow the instructions given in the theme documentation here about the theme speed up: http://newsmartwave.net/wordpress/porto/documentation/#speedupNo, there is no issue on the checkout page.
Thanks
hi i just buy porto theme, but i can’t change primary color, how to do this, i already change it in theme option, but still, nothing happen
Hi,
Sorry, if you have purchased the theme then please contact us through your theme purchased account to get the free support of the theme.
Thanks for understanding.
With WooCommerce 3.0.4, there is a warning of an out-dated theme template
porto/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0,
Hi,
Yes we are working on the theme update and will release the updated theme very soon in next week.
Thanks
Hi,
We have added this footer by creating the block first then copy the slug of the block and paste into the Porto Block widget in the Footer Widget 1.
Please contact us through our support system then we will add this footer in your site.
Thanks
Hello, I get this error after 3.6 update: Fatal error: Call to undefined function phpadd_action() in /home/*/public_html//**/wp-content/themes/porto/inc/functions/content_type/blog_like.php on line 1
How to solve, dude?
Hi,
I found that your theme is not uploaded properly. Please re-upload your theme via CPanel then your issue will solve auto. If your issue not solved then please contact us through our support system we will install the theme on your site.
Thanks
Hi again. I see after updating to woocommerce 3 that some the translation for hebrew disappered. for example : - addinng items to cart – not showing 2 items instead of my hebrew translation (or woocommerce default tranlation). - cart page – headers of table are in english instead of hebrew - cart page – update cart button in english - cart page – apply coupons in english - cart page – “cart totals” and “subtotal” are in english - checkout page – “have a coupon” message is in english
please help.
Hi,
Porto updated version has been released now. Please update Porto theme 3.6 with latest Woocommerce compatibility and all templates updated. After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after the theme update your issue will be solved.
Thanks
already did that. problems are still there. already updated to porto 3.6 too. problem is still there
sorry, my fault. thanks anyway. all ok now
Sounds Great!
Thanks for contacting us.
Have a great day 
I had this error “Your theme (Porto) contains outdated copies of some WooCommerce template files” so i did they previous update and it worked. I then had to upgrade to WC 3.0.4 and now i get the “Your theme (Porto) contains outdated copies of some WooCommerce template files.” error again. I have installed your latest update.
How do i update Slider Revolution as i get this update notice “A new version of Slider Revolution is available.”?
Hi,
Yes, our latest theme is only compatible with Woocommerce 3.0.3 version. We are working on the theme update and will release the updated theme soon.
You can update the Revolution Slider from Porto >> Plugins >> Click the update button.
Thanks
The Revolution Slider has no update button on the “Revolution Slider from Porto >> Plugins >>>” section. Its on version 5.3.1.5 but in wp-admin/plugins it says “A new version of Slider Revolution is available.”?
No, worry we will add the updated version of the plugin in our next theme update. Please wait till then.
Thanks
Ok Thank You
How can I change the menu from left to right ?
Hi,
Sorry, but I did not understand the question properly. Which menu are you looking for? Can you please send me the screenshot?
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello!
I am using Porto Tabs and have few questions. How can I change the colors and sizes of a tab’s text, hover and border?
The tab is the one on that page: http://ledval.eu/wordpress-uus/tooted/#1492695360821-2b548211-75caThanks!
Hi,
Can you please contact us through our support system so we will check your site and give you the proper solution for this.
Thanks
Hi, how i can change the name of string “View Product” ? Loco Translate not retrieve the string…. where is located ? thanks
this : http://prnt.sc/ez4gog
Hi,
If you want to translate these words and other English words then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
If you are not able to do that then please give us WP admin and FTP login details of your site and hosting through our support system so we will do it for you.
Thanks
Hi , I updated to woocommerce 3 , and all my products pages got messed up. here is an example : https://www.shaked-presents.com/product/%d7%97%d7%95%d7%9c%d7%a6%d7%94-walking-dad/?v=f80f492a3bf3 please HELP !
Hi,
After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after that your issue will be solved.
Thanks
great ! it works ! thanks for the fast support.
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
hi, the last version is compatible with woocommerce 3.0.4?
Hi,
No, the latest version is only compatible with Woocommerce 3.0.3 version. We will soon release the updated version of the theme.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
ok thank you
Hi – with the new update I get this error on every single product page:
Fatal error: Call to undefined method WC_Product_Simple::get_gallery_image_ids() in /home/electricmetersal/public_html/wp-content/themes/porto/woocommerce/single-product/product-image.php on line 27
I have had to revert back to 3.5.1 so that the site can continue to take sales.
I have tested going from activating 3.6 and 3.5.1 and every time when 3.6 is activated my site can no longer take sales as the single product pages show the error above.
Do you know what could be causing this problem with the new update?
I am still using wc 2.6.14 until I am happy every plugin is wc 3.0 compatible… Is the new porto 3.6 not backwards compatible to wc 2.6.14?
Line 27 in 3.6 is: $attachment_ids = $product->get_gallery_image_ids();
In 3.5.1 $attachment_ids = $product->get_gallery_attachment_ids();
Hi,
Can you please contact us through our support system so we will check and solve your issue and also update your theme and plugins.
Thanks
Hi I added a custom taxonomy to portfolio, the thing is i don’t know how can i list the taxonomy archive as portfolio category. Can you please help me?
thanks and congratulations, porto is a really great theme!
Hi,
You can control all the option for portfolio and portfolio categories from Appearance >> Theme Options >> Portfolio
Thanks
Hi! I know my support has expired, but I can not update the theme (3.6.0). This is all I get (screenshot): http://imgur.com/a/9soyK
And I have follow your documentation/update theme and have the latest version of FTP (Filezilla)
Hi,
From the screenshot, I have found that your theme is not updated properly. Please update your theme from Cpanel.
After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after the theme update your issue will be solved.
Thanks
I have done this several times, but I still have this issu: Parse error: syntax error, unexpected ‘if’ (T_IF) in /home/skyltar/public_html/wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 1
This is what I have done: I deleted the theme in Cpanel and put the latest version there istead. I go to Appearance / Theme options / skin / Compile css section and click on the save button. Then I click on the Theme css button and then the Plugin css button. And I have updaded all of my plugins.
What is wrong?
https://skyltar.se/kategori/vagskyltar/Hi,
Your theme is not uploaded properly. Please re-upload your theme Via Cpanel or WP admin area. This file /sale-flash.php is crash during the uploading of the theme.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Thank you! I took several times , I had to do same steps over and over again, but now it finally works!
Sounds Great!
Thanks for contacting us.
Have a great day
