23226 comments found.
Hello,
I’m trying to update your theme since you released the 3.0 version. Every time I’ve updated it, when I try to acces my web, appears a blank page and I can’t view neither do nothing in the web, so I must restore a backup to have the web accesible again.
Any solution for this problem?
Hi,
Please update the theme via CPanel, I hope you will not find the issue. Actually, when you update the theme via FTP sometimes files will crash and not uploaded properly. So please always use the Cpanel to upload the theme it’s safe and secure.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
after i installed the RTL demo it stoped at the Processing menus ,what should i do?
Hi,
I think you have not installed all the theme plugins. Please go to Porto >> Plugins >> Install and activate all the plugins before the demo import.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello! We have updated Woocommerce and Porto to the latest versions and still have a problems with translating cart and checkout pages. We already tried loco translate, poedit and some strings impossible to find for translate, and some of them already translated but not showing up one the site as translated! Please help, all were fine before updates!
Hi,
Some translation issues will be solved in next theme update will release soon in next week or so. Please wait till then.
Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi again! We already updated theme to the last version and still have a problem to make some simple translation. We tried everything and still have no result. Why we should pay for something that work perfectly before update? It make no sense. We can’t translate cart, checkout pages and dropdown cart menus. Also translate this text directly in wp-content/themes/porto/languages folder en_GB.po and .mo files doesn’t work.
Please help asap.
Hi,
We have updated the theme translation file en_GB.po and .mo file. Please use the new file and then translate it into your language with the latest theme, I hope you will not find any issue with it.
Thanks
Should we translate into our language directly in en_GB files or use it to create *.po and *.mo files as ru_RU?
Thanks
Hi,
Yes, you can use the direct en_GB.po and .mo files for your translation but for this you have to use the English language from the WP settings. If you select the Russian language from the WP settings then you have to use the ru_RU files.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
after i install the theme ( Porto Shop 7) it stop at the procedure – Processing menus
and i check the theme layout ,it is not setup completely ,what should i do?
Hi,
I think you have not installed all the theme plugins. Please go to Porto >> Plugins >> Install and activate all the plugins before the demo import.
Thanks
I get this message from WooCommerce
Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
When I investigate – it shows me the following template is impacted:
porto/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0,
THIS IS URGENT!! It shows a COMPLETE DISTORTED SINGLE PRODUCT – which laps over to the next product.
THIS IS URGENT!! My website is for all practical reasons DOWN !!
When can we get feedback on the Woo Templates issue?
Hi,
We are working on this template update and will release the updated theme soon in next week or so. Please wait till then and no worry about this template it is not affecting anything on your site.
Thanks
With WooCommerce 3.0.4, there is a warning of an out-dated theme template
porto/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0,
A week went by and we still waiting for the update – can you please let me know when are you going to do the update? I have WooCommerce extensions that are due for renewal and I need to make sure to get the latest WooCommerce update. It has been a week…
Yes, we are working on the theme update, so please wait till for the next update. We will release soon in this week or so. Actually, we are adding more demos in the theme that is why it is taking some time to release.
Thanks
Hi,
I hope you are doing well. Just saw that you have left the 1 star for the Porto theme. Can you please change it to 5 stars because you have got the best and fast support every time when you face any issue on your site. Actually, We are experiencing higher than normal Tickets/comments volume and apologize for any inconvenience.
We have already told you that our latest Porto 3.6 version is compatible with Woocommerce 3.0.3 version and we are working on the theme update and will make the compatible with 3.0.4 version of Woocommerce. And for the wishlist bug, we have checked the theme already but did not find any issue in the theme that is why we have asked for the site URL and contact us through our support system, without debugging your site How could we tell you the solution to the issue? I hope you can understand it and change this 1 star rating to 5 stars. We are willing to help you and requires your cooperation.
Thanks Have a great day:)
The website loads super slow. I talked to my hosting and they said that it had nothing to do with hosting as server load speed was really fast but it has to do with the website configuration. When i did a quick search on google page speed it came up with this – “Eliminate render-blocking JavaScript and CSS in above-the-fold content” . What’s your take on this? How do i elimate the render-blocking javascript as suggested by google?
Hi,
For Speed improvement of your site, there are a number of issues which could be implemented to improve the performance, this in return will allow Theme to perform better. Please see suggestions to improve your site speed at the link below: https://goo.gl/1g1MNh Further, this is best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1 Please read the theme documentation here about the site speedup: http://newsmartwave.net/wordpress/porto/documentation/#speedupAnd also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello Guys,
Did you fix these yet in the theme?
Here are some refs snaps images, from your own sites. I just took from my new laptop, W10 Newest IE Edge, everything has been updated and nothing more than the basics are on this machine. Please check, it’s on all your themes. Thanks, hope it’s an easy fix, just some type of css floating bug?
https://snag.gy/B3zQxl.jpg , https://snag.gy/gxofDy.jpg , https://snag.gy/6GhcVA.jpg , https://snag.gy/TzrEOX.jpg , https://snag.gy/AlE1Dh.jpg , https://snag.gy/B3zQxl.jpgAlso checking, your theme is not doing well as it could on mobile and or other testing, can you please correct this as well.
REF: https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.newsmartwave.net%2Fwordpress%2Fporto%2Fdemo-shop-1%2F REF: https://gtmetrix.com/reports/www.newsmartwave.net/mfv26uen REF: https://tools.pingdom.com/#!/dO0vqf/http://www.newsmartwave.net/wordpress/porto/demo-shop-1
I really want ti buy the theme, but I also do not want to have to fix all it’s bugs myself.
Thank you again.
how do I change the line spacing on the blog excerpt? what would the css be?
Hi,
Can you please share your site link or page URL where you want to change the line spacing on the blog excerpt then we will give you the exact custom CSS code.
Thanks
Hi,
You can change line spacing by adding CSS in Theme Option > skin > custom CSS
.blog .post-content p { line-height: 30px !important; }
You can change the value 30 as per your requirement.
Thanks
The_Duckson is right – that is one more issue we’re also having with 3.6. So many bugs. Let us know when you can – or when there will be an update.
Hi,
As I already told you that there is no bug in the Porto 3.6 version related to the Woocommerce. Please update your theme via CPanel then you will not find any issue with that.
If you have any issue then please contact us through our support system we will solve your issue.
Thanks
Tried that and no luck. Nothing but issues with this theme. I need to know how to properly use this so I can stick with porto or find another option. I’ve never had to upload themes via cpanel. I’m not sure of the reason why I’d need to do that. Regardless please let everyone know the step by step for your process in the cpanel to avoid the issue in the future.
Hi,
Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#updateIf your issue not solved then please send your site login details through our support system so we will do it for you.
Thanks
I need help with support, and I’m not bale to get into my support account, never rec’d the email to sign in, and when i use forgot pwd, it never sends and email….
Hi,
Can you please send us your email ID and purchase code at here: newsmartwave@gmail.comThen we will create the account on the support system for you.
Thanks
Hi,
Is it possible to disable the sidebar menu in the mobile panel? We have the main menu on display and are using categories as links for our blog sidebar but it displays on the mobile panel.
Which file do I need to alter to remove it from the panel?
Hi,
Please go to Appearance >> Theme Options >> General >> Turn Off the Show Sidebar in Navigation on Mobile.
Thanks
Hi. I get an info that my child theme has obsolete woocommerce template files. I tried to copy the new version, but that didn’t help. Any plans on fixing that?
porto/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0,
Hi,
Yes, we are working on this template update and will release the updated theme soon in next week.
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Are you any closer to releasing a new update that fixes all the woocommerce bugs in 3.6??? Really would like to get my store running as it should…..
Hi,
As I already told you that there is no bug in the Porto 3.6 version related to the Woocommerce. Please update your theme via CPanel then you will not find any issue with that.
Thanks
Hi,
Please deactivate your all cache plugins then please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after that your issue will be solved.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I’m trying to buy this theme but I can’t make payment from my paypal account, do you have an alternative payment option like direct bank transfer or something else? Thanks please attend to this fast as I need to use this theme ASAP.
Hi,
Please ask the Envato support to help you in the payment options. We are not able to help you in this situation.
Thanks
I am sorry to post my feedback on this forum. But i would like to bring to ur notice that ur support team response time is very slow. After Installing the theme the site got crashed. It took days to bring it back. On installing the demo content the site working got effected. Its been days but issue still not resolved. If this is the kind of support i will be getting then i am sorry to say this theme is a waste for me
Hi,
Extremely sorry sir, We are experiencing higher than normal Tickets volume and apologize for any inconvenience. We will reply to your tickets and help you as soon as possible, it will take more time than usual so please be patient during this time.
Thanks and sorry once again
Hi! I am thinking of purchasing this theme. However, our hosting php.ini setting is limited to a max_execution_time of 30. If we do not plan to import demo content will this be an issue? Also, do you have anywhere else we can contact you for pre-sales questions? Thank you
Hi,
First of all thanks for showing interest in the Porto theme.
No, worry about this max_execution_time of 30. You can easily import the demo in your site if you will not get success then please tell us we will do it for you free of cost.
Thanks
Hi! Thanks for that. But I want to confirm, this limitation of our server relating to the max_execution_time of 30, will this cause any other issues or problems with your theme? I don’t want to purchase your theme and then have many problems arise because of this. Do you also have a list of minimum requirements for this theme? Thank you
Hi,
Yes, you can check the theme requirements here: http://newsmartwave.net/wordpress/porto/documentation/#installThanks
Thank you. You said that no worry about max_execution_time of 30, but in the recommended php configuration in the link you gave, it says in the recommended php configuration limits that max_execution_time should be set to 180. Can you please clarify? We really want to get your theme but are stuck with our hosting limits. Thanks again!
Hi,
I will help you please buy the theme then send your CPanel and WP admin login details of your site I will install the theme and demo on your site. If our theme will not work we will refund you.
Thanks
HI
how to make the website fast?, my website now is so slow
thanks
it takes more than 5 second to load the page
Hi,
For Speed improvement of your site, there are a number of issues which could be implemented to improve the performance, this in return will allow Theme to perform better. Please see suggestions to improve your site speed at the link below: https://goo.gl/1g1MNh Further, this is best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1OR
Please read the theme documentation here about the site speedup: http://newsmartwave.net/wordpress/porto/documentation/#speedupThanks
can icons be added in sidebar menu in demo-shop-1 ? Just like in demo shjop 2..
Hi,
First of all thanks for showing the interest in the Porto theme.
Yes, you can add the icons in the menu easily.
Thanks
But only font awesome icons?! I asked for icons just like in demo shop 2, and there are no font awesome in demo shop 2.
I hope I’m missing something here and there is a way, just as you said!
Best regards, Peter
Hi,
Can you please contact us through our support system so we will check and add the Font Awesome Icons in your menu.
Thanks
OUR CUSTOMER DON’T WANT FONT AWESOME. And that is exackly why I asked prepurchase question. As I said before purchase, we need icons like in Demo shop 2 (custom/porto icons).
If you gave me wrong information, I will ask for refound.
Best regards, Peter
Okeeeey. I got help from support and it works!
So nevermind, your support fixed it for me. I am happy again 
Sounds Great!
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day 
