1743 comments found.
Can I use the same email for support I use for ronneby theme? Or d you have separate email?
I ran the Home import 2 times – it hangs for 30 minutes and goes nowhere. Pages, menus, images and categories seem to imported, but no posts and no portfolios. (I have no problem importing main ronneby demo content, so i don’t suspect a hosting issue here) Please advise.
Hello Mixalg!
Sure you can contact us using the same email you use for ronneby. Looking forward to your request.
Best regards,
DFD team.
Hi, i have recently bought and installed this theme. In the wizard two plugin instalation failed. Then, when i try to install them manualy i get this message:
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of DFD Extensions is needed for this theme. Please update the plugin.
For the other plugin i get a similar message.
Thanks in advance
Hello Zelener!
That’s quiet strange. Could you please submit a ticket here and we’ll help you with the installation.
Best regards,
DFD team.
Hi there – I have installed the theme on a production server and a dev / test server. The theme works perfectly on the production server however I cant install the demo’s on the test server. It says “please wait…”. I’ve been waiting for 1hr now. Am I getting this message because I have installed it on two different servers?
Hello BroughtonHQ!
This issue is most obviously caused by the wrong files/folders permissions. It can be caused by the installation of the theme via ftp. Please get in touch with your hoster and ask to solve this issue for you. You can also submit a ticket here if you need our assistance with this and we’ll check it for you.
Best regards,
DFD team.
Thanks. I’ve reinstalled a fresh copy of Wordpress “latest version” and a fresh copy of the theme. Here is a screenshot of my files and permissions http://prnt.sc/f1z3a5 Do you still think it has something to do with files and permissions?
Please disregard. Thanks again.
No problem. Just let us know if you need any other assistance.
Best regards,
DFD team.
Hi, Is there any way to add a moving text , with element or by any other way? pls help
i would like to add a moving single line text, animated text, will make in to different lines, but I need a single line moving text.
please, i want all the text to move and disappear from one end to other in a single line and then repeat same. is there an option?
Please have a look at another example here. Please pay attention to the text is moving on the background. This option is available in the theme. If you need any other effect, please submit a ticket with the link to the example of the effect you need here and we’ll check what we can do for you.
Best regards,
DFD team.
Thanks, How to select this option, name please
Please check this article, it shows the effect you need. Please submit a ticket here if you need our assistance with that.
Best regards,
DFD team.
Hello I have problem whit the logo. I upload the logo in Theme options > Header options > Header style 2 options > Header style 2 custom logos section. When i scrolled the page appears my logo but when a go to the head, appears the original logo. I use Cache Killer – the extension for Chrome browser, which is helpful with clearing the cache on the sites. But its still happen.
Hello Agustobena!
This situation can happen if you use the one page scroll page template with smart header logo enabled. Please check this article, it should help. If you need our assistance with this issue simply submit a ticket here and we’ll help you to get this sorted.
Best regards,
DFD team.
Hello! The contact form does not appear to work correctly. I’m getting the email with the following format:
From: {{your-name}} Subject: {{your-subject}} Message Body: {{Your-message}}
This email was sent from a contact form
Instead of the fields populated by the user. Do you have something in mind that can be?
Hello Juranda!
The issue is connected with incorrect mail tags set for it, please check this post to fix it:http://nativewptheme.net/support/knowledge-base/contact-form-mail-tags
In case you need our assistance, please submit a ticket in our support center.
Regards, DFD Support Team
Where and how can I download PSD files?
Hello Bucins!
Free PSD examples, can be found following .
In case you need full collection, please submit a ticket in our support center and we’ll forward them to you asap.
Regards, DFD Support Team
Another question about demos – if I imported demo 14 and but like elements from other demos – can I import xml files from ‘import’ directories to install additional demos in addition to existing one?
Will it override existing settings or pages?
Hello Mixalg!
If you’d like to install several layouts, in order not to overite the existing settings, please use WordPress Importer for this.More details can be found in this post: http://nativewptheme.net/support/first-steps/demo-content
Let us know if any assistance is needed.
Regards, DFD Support Team
Hi, just purchased the license. Quick question. I really like ronneby and have 5 licenses, really great theme. The way it works with ronneby- there is main demo to import, that contains like 200 pages, and the rest of the demos. With Native you seem to be taking a different approach – there is no main demo and all demos are created equal and contin the same amount of pages?
Hello Mixalg!
Thank you for choosing our them, we appreciate this very much!
As for your question, Native theme has also main demo content, which contains demo blog, portfolio, gallery and product pages; Additional pages with About us, Our team etc pages included and separate demo layouts, just like Ronneby.
Regards, DFD Support Team
OK, so it look like in order to get mein demo I have to choose 26_Home.
How do I import demo shop and demo shop pages?
Thank you.
1. Please go to Theme Options > Demo Importer and find ‘Home’ layout which includes main demo content.
2. To import shop, you need to install and activate WooCommerce plugin before importing the main demo content.
Regards, DFD Support Team
Sorry, for being slow, does your answer mean that:
1. Shop and shop pages are imported with ‘Home’ layout?
2. Is there anyway to do the following – to install Medical demo. Then to install woo commerce and YITH manually, then to import ONLY products. (was doable with ronneby when they sent the xml file for importing products)
Thank you.
1. Actually, yes but not all the products are included to Home demo.
2. You can install the Medicine demo and install WooCommerce with Yith Wishlist plugins and simply get in touch with us and get the demo data for products only. We can also include only products demo data to Demo installed in one of the nearest updates if you want as well, so you will be able to get the data for products in one click Demo installer.
Best regards,
DFD team.
Fabulous, thank you.
Glad to help! Just let us know if you need any other assistance.
Best regards,
DFD team.
Hello Images of the header disappeared excepted on the homepage. My header is Numb.12
site : www.konectetvous.com
Then, is it possible to change colour of font for Top Address Panel in the header ? Thanks regards France
Hello Digitallpartner!
As for header top panel question, please go to theme options > header options > header style 12 options > Header text color.
As for header image, please submit a ticket in our support center and we’ll check it for you.
Regards, DFD Support Team
hello, is your theme landing oage also available within the demo data import, this one: http://nativewptheme.net
Hello Thempro!
Thank you for your attention to our theme!Please check the following demo:
http://nativewptheme.net/thirty_seventh/
Regards, DFD Support Team
Bonjour, Je pensais acheter un template wordpress et je me retrouve avec un outil. Cela ne me convient pas. Est il possible me faire rembourser ? Merci.
Hello ThaisG!
Please submit a ticket in our support center and specify what issues have you encountered so our team could provide you with a solution.
We’d be glad to help you with any questions and in case it still doesn’t suit you we’ll discuss the refund details.
Regards, DFD Support Team
Hi,
I can not find where to activate “Header Builder” ... http://nativewptheme.net/support/theme-options/header-builderwhere is the option please? Unless my eyes are playing tricks on me!
Hello BLUEZMEDIA !
This feature is going to be released in the nearest updates as bets version, currently, our team is performing the testings and preparing the documentation for our dear customers.
Regards, DFD Support Team
ok … waiting for …
No problem!
Regards, DFD Support Team
Hello, First of all, congratulations for making such splendid and powerful theme. I would like too ask, is there an easy way to add similar or related portfolio items? I have seen in the code it was somehow started by defining the function, but was not fully developed. I was thinking the same as on blog posts, nothing fancy….just the same (3 related items with thumbnails).
Thank you in advance.
Best regards, Zel
Hello Zel!
Thank you for your kind reply, we appreciate this very much!
As for your question, the related posts are displayed on single posts page according to the category and tags assigned for each post.
The portfolio items do not have this option currently, but you may add the portfolio module on the single portfolio page and select the desired category of items, their number to be displayed.
In case you need our help, please submit a ticket in our support center and we’ll create test example for you.
Regards, DFD Support Team
Ok, I see. Thank you, now I have the solution
You are welcome, glad to be helpful to you.
In case you have any questions, please contact us.
have a nice day!
Regards, DFD Support Team
I face another problem…how to exclude current portfolio item from the loop?
Hello Zel!
Please submit a ticket in our support center and specify the link to the item to check, so our support team could check it for you.
Regards, DFD Support Team
hi, can you import the main demo or the thirty_ninth, I bought it especially for this demo and i don’t see it. if not its ok, i still love the theme. but it will be nice.
Hello Reikai!
Thanks for your kind reply!
Please submit ticket here and we’ll install the demo you want for you.
Best regards,
DFD team.
ok i will, thx
Hello Reikai!
You are always welcome:)
Regards, DFD Support Team
Hi,
Do you have premade row decoration or do do you plan to add it some ?
Thx
Hello BLUEZMEDIA!
Could you please specify what decoration exactly are you interested in so we’ll be able to provide you with proper information.
Regards, DFD Support Team
Hello BLUEZMEDIA!
Thank you for the examples provided.
We’ve added it to our wish-list and we’ll try to introduce it in future updates.
Could you please specify what delimiter styles exactly would you like to have?
Regards, DFD Support Team
Thank you ! Rnb divider will already be a good start and some of https://ultimate.brainstormforce.com/row-separator/
No problem.
Best regards,
DFD team.
For some reason, I can’t send this email to Ellen, so I will post it here:
“Hello Ellen!
Thank you for your kind reply!
I will buy Native in the next 20 minutes. I’m so excited!!!
I hope I made the right decision as I don’t have a big budget. All the investment come from a non-profit organization (donations).
Thank you for your explanation regarding the usage of the images from the demo. I’ll keep you informed is we will want to use any images in a live website.
I have one more question… I sent a message to the author of LayerSlider 6 and he told me that after I purchase LayerSlider I will be able to use the animation he shows on his product’s home page HERE
In the mean time, I saw that you offer a LayerSlider license together with Native and that adds a lot of value to Native, but the thing I’m worried about is that after the purchase of Native, will I be able to use that intro animation from LayerSlider homepage HERE and customize it for an intro to my new Native website?
Also, I want to thank to all the team of Native. Kate just replied my comment regarding my need to change the mobile menu.
And another thing… when do you think the next update for Native will be available? Also, will you add new variations and layouts or new plugins in the package?
I will have to massively customize the theme in order to use it for my organization. When I will want to update, will I lose any of my content or compatibility or customizations made to the theme?
I’m just a noob and I try to do everything by myself searching for tutorials on “how to modify…” and I’m very grateful to you and all your team for your kindness and patience to reply all my questions.
THANK YOU! :)”
Hello Cata!
Thank you for getting back to us!
We are grateful to you for your kind words about our theme and team very much!
We’ve received your email, and our team will be mail you the detailed answer to each of the questions shortly.
Regards, DFD Support Team
Wow!
Awesome support! You should be in top 10 best selling on themeforest but I’m sure that you will be there in a short time. It’s impossible not to. Considering the product and support you offer.
Congrats! As soon as I buy and install Native, I’ll leave a review. Got 4 of my friends who already bought Native because of my recommendation. Step by step, sale by sale, you’ll get to the top!
We hope so too, Cata!
We areally appreciate your choice for our theme!
In case any questions appear, please, let us know, we are always glad to assist you.
Regards, DFD Support Team
Hmm would be awesome if there was a way for currency symbol (text) to be optionally placed after the amount instead of before. In pricelists etc.
Hello Dannyfroberg!
Thank you for your suggestion very much!
We’ll add your request to our wish-list and we’ll try to add it to one of theme updates.
Regards, DFD Support Team
HI, i installed a demo, but now i want to adjust the navigation design how do i do this? because nothing works.. i wan to move the icon to navigation links.. lik e about etc etc.
Hello Teinb!
The menu for your site can be configured in Appearance > Menus.
Please find more detail in this post.
In case, please submit a ticket in our support center and we’ll check it for you and provide you with a solution.
Regards, DFD Support Team
Hello guys,
As I mentioned in the past comments, I find it difficult to use the menu of Native for mobile phones. I would like to see an update that will replace the current menu used when the website is accessed by phone or tablet. It’s difficult and confusing for visitors to anticipate that they have to tap the little dots in order to trigger the second level menu. Most of them will simply tap the first level menu and that’s a link so the visitors will land on a page without knowing that under that button are some more buttons.
http://prnt.sc/f0s6y2Here is a print screen from my iPhone 7, browsing with Safari and running latest ios.
I saw more intuitive menus used on other themes. I still prefer Native and I will buy and it and I’m sure that will be a pleasure but please find a solution for this because the only fix I can think of right now is to buy a plugin (a menu plugin) and this is not the best way around considering performance/speed, conflicts that might come up or any other problem that I might face.
Best regards, Cata
Hello Cata!
Thank you for your reply!
We appreciate all the suggestions from our customers. Thank you!
We’ll consider the suggestion you’ve made for the future theme updates, but at the moment, if you buy the theme, you may contact our team via support center and we’ll check whether we can provide a quick solution for you.
Regards, DFD Support Team