28303 comments found.
Do I need to update the child theme every time the theme updates?
Hi there, no you don’t need that
You only need to update the parent theme.
Hi, how do i remove the white space from under the home page slider?
Hi there,
Please send your website’s URL via support and we’ll check this out.
Hi there! Great theme! I just had a question about the social icons in the navigation menu. How do I get them to be a specific color in the transparent header mode and then a different color when you use the sticky menu that scrolls with you? Currently I can only choose 1 color for both. Please advise!
Hi there,
You can change the color of the icons on sticky header using the CSS. Place it in Theme Options > Style > Custom CSS
.has-sticky .social-icons i{ color: black; }
Hi there,
First of all I’d like to say that the theme looks awesome. I have my Wordpress website managed by my hosting (Godaddy) and I would like to buy your Theme but first I want to know how is the process to upload your theme to my hosting and get everything up and running. I have been spoken with Godaddy and they told me that I have to upload the theme with the program FileZilla plus I need the user.ini. My question is,,are there any tutorial to explaining all the process?
Hi there, thank you for your interest.
We have this YouTube tutorial to get you started http://docs.uxthemes.com/article/185-getting-started
Hi, Great theme! How i can hide a grid on mobile/tablet but show it on desktop? Can i add some code to the class in the uxbuilder?
Hi there,
Add the CSS selector hide-for-small to the individual grid elements
Thanks for the reply! it worked.
Following error is flooding my logs: PHP Notice: post was called incorrectly. Product properties should not be accessed directly
Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/themes/flatsome/woocommerce/single-product.php’), get_footer, locate_template, load_template, require_once(’/themes/flatsome/footer.php’), do_action(‘flatsome_footer’), WP_Hook->do_action, WP_Hook->apply_filters, flatsome_page_footer, get_template_part, locate_template, load_template, require(’/themes/flatsome/template-parts/footer/footer.php’), dynamic_sidebar, WP_Widget->display_callback, WC_Widget_Top_Rated_Products->widget, wc_get_template, do_action(‘woocommerce_after_template_part’), WP_Hook->do_action, WP_Hook->apply_filters, gtm4wp_woocommerce_after_template_part, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong
in /wp-includes/functions.php on line 4138
Hi there,
Please shoot an email via support and we’ll check this out for you.
Hi Guys,
When i ad a product photo it doesnt resize but stay at the orginal size this happens with new product photos
Please regenerate your thumbnails https://wordpress.org/plugins/force-regenerate-thumbnails/
this is not working ..
Ok, I’m sorry but this is not related to Flatsome but WooCommerce. Flatsome is just a theme 
Hi there,
Is there anyway that I can set my blog posts thumbnail to show on sidebar, website homepage and so on…, but not show on my actual blog article page?
Because so far the only way i found was to set a featured image. This allows the image to be in thumbnails, but also on the top of my post, which spoils the look for certain posts.
I just want it to be i thumbnails but not in my actual post.
Hi there,
This is not possible by default. You will need a bit of customization.
Hi. I updated to v2.9.9 (flatsome adult theme), but I have a notification on WP saying:
Your theme (Flatsome Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Am I supposed to update the child theme as well? Won’t I lose all my modifications if I do this?
Hi there,
This will be fixed in the next update, you don’t need to update the child theme.
Hi, is there a way to keep the top bar on smaller screens instead of having it added to the menu pop out?
Hi there,
Yes, Just ensure you have an element assigned to the top bar.
Hi guys,
Wanted to ask this looong time ago, but slipped my mind…
How do I hide Sorting Dropdown in Shop pages of your awesome theme?
Default action hook usually used for this, which is:
remove_action( ‘woocommerce_before_shop_loop’, ‘woocommerce_catalog_ordering’, 30 );
does not work here.
Is it only possible with css currently? Or what’s the deal, please? 
Hi there,
Use this filter
remove_action( ‘flatsome_category_title_alt’, ‘woocommerce_catalog_ordering’, 30);
Nope
Ordering dropdown still there.
That does not work. Any other ideas?
Hi, I’m interested for your theme.
Is it possible to customize the slide of a product? A fixed image change rather than a slide from left to right or from right to left? as that related products or best seller product.
Or in the example of this theme “SAVOY” http://preview.themeforest.net/item/savoy-minimalist-ajax-woocommerce-theme/full_screen_preview/12537825
Thanks in advance for your return !
Hi there,
You will need to modify the theme files to achieve this.
Thanks
Is it complicated?
Just to say that the moment this theme lost the option of add css classes to everything as it had before V.3, for me it’s kinda unusable… Why did you do that and when it will come back? Thanks
Hi there,
Flatsome 3.0 was fully rebuilt from the ground up and hence some CSS elements were changed. You will need to redo the CSS customizations.
Hi again, I’m sorry but I think the support person misunderstood your question a bit. There should still be possible to add CSS classes to element. What elements are you talking about?
In Flatsome 2 you can add classes to any div, hx, p, etc… but now I can’t find the way to assign css clasess to anything but, AFAIK the buttons. Maybe I am wrong… could you tell me how I add a class, for instance to “Header Main”, “Header Bottom” or just in this [ux_slider label=”home_slider” style=”focus” slide_width=”100%” draggable=”false” parallax=”5” nav_style=”reveal” nav_color=”dark” bullets=”false”].? Maybe in plain text I could just add class=”xclass” but what about doing it into de UX builder like in version 2? Thanks for the reply.
In a slider (UX Builder), I see “ADMIN LABEL” don’t really know what for is, but it’d be a good idea to have an input text area to assign a class to every object.
If you did it in Flatsome 2, you’ll have your own reasons for this lack but would be totally awesome to have this feature. You said that V3 will be more developer friendly… and is not… I work locally, with sublime text, live reload with sass and to always looking up for random classes of objects is slowing down the process a lot.
Please please!!! It’s a 9 theme, with this will be a totally 10 theme!!!
Sorry, my mistake. i didn’t recall that only rows and colums were allowed to have their own class. The thing I really want is what visual composer does, the ability to name every object with its own custom class.
Thanx anyway and hope you’ll do it anytime!
Hi, latest version of flatsome dropped support for woocommerce < 3 ?
I get many errors in cart.php PHP Fatal error: Uncaught Error: Call to undefined method WC_Product_Simple::get_name() in flatsome/woocommerce/cart/cart.php:105
(I bought the theme with my client’s account)
Flatsome 3.3.4 has been optimized for version 3.0. Please update to the latest version of WooCommerce
Hi there, kudos for the great theme! It would be great to know if it’s possible (in the flyout menu) to have only one parent item + subitems opened at a time. Meaning, i have 5 main items and each one has 7-8 subitems. If i click on the parent item (arrow) it shows the subitems but if i click on every main item i end up having 40 visible items. It would be great if click on the second parent item, the first one would close and hide it’s subitems. I hope i explained it well. Thanks in advance!
Hi there,
This is not possible by default. You might need a third party plugin, check out https://wpmegamenu.com/
Ok. Thanks
Hi! Will you be providing regular updates for old Flatsome theme so it is compatible with WooCommerce 3+? v 2.9.9? And if yes – for how long?
Hi there,
Yes, we will be providing support for version 2.x. I am afraid I cannot guarantee a timeframe on how long we will support the version.
Thanks! Can you confirm that the latest 2.x version is compatible with WooCommerce 3+?
Hi,
I have installd ssl to my site but there is an erro of the logo… i have to add https instead of http … the theme dont allow to enter the url can you help me
Hi there,
I have checked our helpdesk and somebody from the team attended to your issue.
Hi! Is there an option in the theme it self for a second language? i really need this option really quick! if not what is the best option in combination with this theme?
Hi there,
You will need a language switcher to achieve this. You can use WPML
Is there a link for Flatsome 2.9.6? I can’t seem to find the Theme Files folder anywhere (using godaddy WPmanaged hosting)
Thanks!
Hi there,
We have Flatsome 2.9.9 which is compatible with WooCommerce Version 3.0. You can get it in All files and documentation folder.
thanks!
Guys, I cannot tell you enough times how great this theme is, really! I do have one request for next update. Please make a popup warning box in the UX builder when clicking the “discard” button. It happens from time to time that I edit my copy in the builder, and I accidentally hit the discard instead of update, and bad luck, all gone!
Hi there, apologies for the trouble.
You can place a feature request for this here https://uxthemes.canny.io/flatsome