3569 comments found.
Hi I was hoping the latest update would fix the checkout page, where the payment method logos for stripe and paypal disappeared. Is there going to be another update to solve this issue? I can see other people have issues with the checkout page, so something must have changed there. many thanks B
This is what it looks like atm – https://caramellacrystals.co.uk/checkout/
Hi there,
Can you try adding this CSS to the Custom CSS to fix it:
.woocommerce .woocommerce-checkout-payment .payment_methods input[type=radio]+label:before {
padding: 10px 50px 30px 10px !important
}
P.S: We use comments section of the theme only for a pre-sale questions.
Next time if you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thank you and have a great weekend!
Kind Regards,
Art
Hello Guys!
Sorry to bother you but since we updated to the latest version of Aurum today, a few things have changed.. and unfortunately not for the better 
1) In the cart before the update, it said: “Size M”. Right now, this size is displayed after the title, like: CHIFFON TOP – M Would there be a way to make this showing again, before the update?
2) On the Check Out Page, inside the check-out table, there is no size showing right now. This is a huge issue, which has to be solved. Please help on this.
3) On mobile cart page, there is the big black X showing to remove the items from the cart. And it is showing right above the product image, which makes it look terrible. In the previous version, there was no black X and it was way better. How can we go back to not showing the black X in the mobile cart?
We are really unhappy about the update this time
Thank you and best regards
Hi lala1003,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello Ylli,
thank you for your suggestion, but our support expired a while ago and I don’t think it’s reasonable for us to pay another support about changes on the theme, that occurred only due to the recent update.
All the things mentioned above were absolutely fine in the theme before the update and we are just asking for help to remove those new changes, nothing else.
Please be so kind and help us on this.
Thank you so much
Hi lala1003,
1— Those are changes that WooCommerce 3 did and not our theme.
2— If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
3— Can you please add the code below to your Custom CSS area:
@media screen and (max-width: 768px) {
.view-cart td .remove-item, .view-cart td .remove_from_wishlist {
display: none;
}
}
Kind regards,
—Ylli
Does this update not allow back orders?
Hi robertsachristan,
Make sure they are activated because the theme has not stopped any feature of WooCommerce in the latest update.
Kind Regards,
Art
Also all my related products are gone as well!!! No back orders, no related products?
Hi there,
Can you post your site URL here so we can see it live?
Kind Regards,
Art
Hi, can you please answer to my ticket PRIVATE TICKET #1147828, Im stuck with a big problem since yesterday and if i can’t solve it it’s mean that I just waist couple of weeks for nothing and I will have to buy an another theme . thank you
Thank you for your support ! Problems solved !! Great Work !! bravo !
Hi hdriouch,
You’re welcome hdriouch 
Kind Regards,
Art
Does anyone have a clue why products are in sale section even though price is not reduced? http://morfem.si/akcija/ Some products are on that page even thougt they dont have sale badge.
Hi purgeru,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
I want to add multiple currency to my website. Is that possible with this theme?
Setting one font for every element. I want to set one font for each and every element on the website
No Visual composer on blog page? I can’t seem to find visual composer on Blog page
Hi, great theme but can you please give us an update on the time frame of the updated version of Aurum to support Woocommerce 3.0? This is really affecting the functionality of our website. Thank you
Hi LittleWarblers,
We hope it will be next week, we are already working on it, WooCommerce 3 is a really big update where a lot of files changed and we have to take care for every part of it.
Kind Regards,
Art
So this theme wont work with the woocommerce 3 version at all?
Hi superdoosh,
We are currently working on it to make it compatible with the latest WooCommerce version.
Kind Regards,
Art
So what happens now with the new version? It wont work at all?
What do you mean it won’t work with the new version? The latest WooCommerce was just released and it is a really big update where a lot of files changed and we have to take care for every part of it.
Kind Regards,
Art
Ok I see, how long do you think before a new version of Aurum gets released to fix the woocommerce issues? Also what issues are there currently if someone uses the new version of woo? Thanks
Hi superdoosh,
This was a very big update from WooCommerce and even that they are not many changes on the look there a re a lot of changes on the backend and file changes that we are adapting for a very stable update of the theme.
We have started to work on this update, if everything goes as we have planned the update should come maximum 2 weeks from now.
Thanks for your understanding
Kind regards,
—Ylli
STILL no WooCommerce 3.0.x support? Plugins are failing because WooCommerce haven’t been updated yet… Please, this is taking too long…......!
Hi zorensen,
We are working on the update so please be patient, there are three themes which we have for WooCommerce so we are going one by one.
Kind Regards,
Art
I get that. Really, I do. However, it’s already been weeks since the WooCommerce 3.0.x update… Do you have any estimate of when Aurum will be updated?
Hi again,
We hope it will be next week, we are already working on it, WooCommerce 3 is a really big update where a lot of files changed and we have to take care for every part of it.
Kind Regards,
Art
Hi,
I’m contemplating on buying this theme for an online bookstore. I have a few queries:
1. Your bookstore demo doesn’t seem to have the authors name listed under the book, only category. Can author names be added along with each book/product listing? If not directly, can this be achieved with a plugin? Since it’s a bookstore, it’s essential that the author name be displayed along with the title of the book.
2. I want to install and use specific WebFonts with the site. I’ll actually be purchasing this soon (from myfonts.com), to go with the overall branding. Can these fonts be installed and implemented within this theme?
I love this theme and its simplicity checks all the right boxes. Looking forward to using Aurum for my site!
Thanks, A
Also, one more query:
3. Is there any way to reduce the current line length? Right now (for example in the single blog post of your Fashion demo) the line length varies between 120-140 characters. Is there any way the container width (of just the blog posts, I’m assuming the visual composer should be able to create columns and divisions in other pages) can be reduced to make the line length shorter and more ergonomic?
Thanks!
Hi qfactor,
We are happy to hear your kind words for our theme, we are working to make it better everyday.
1. We have added the authors as attributes as they couldn’t be added as Authors where they can be linked with all the books they have published, the author part is just an extra info but cannot be added as an extended feature.
2. Unfortunately adding external fonts besides the Google fonts in your site is not supported with Aurum, for this you can consider checking our Kalium theme which is a more advanced theme and new shopping demos are coming soon.
3. This is possible if you create the blog through the WordPress way, and not using the Visual Composer element as we cannot modify the Visual Composer lines of post but we can do that with the normal blog.
Kind Regards,
Art
Thanks for the reply!
Just to confirm:
1. Can the name of the author be shown under the name of the product/book in the shop page? (where a number of products are displayed, based on category) I just want to understand where all this would be visible (ideally wherever the product is listed).
2. Kalium looks great, but all the great features I need for my store are in Aurum. I’ll try to work an alternative out, maybe by using a plugin. I’ll try to figure this out myself, thank you.
3. Yes, I was planning to add posts the Wordpress way. I’m assuming I can add CSS to the child theme to affect the blog post container width to keep the character count close to 100, correct?
A
Hi qfactor,
1. If you want to do this then the best would be to add authors as categories, so they will show below the book title and if you click on them they will show all books by that author, that’s the only way to achieve that even though it can be messed up with product categories (if you use them).
3. The excerpt limit can be added in the functions.php file of the child theme, instead of CSS so you can set how many words per post you want to show.
Kind Regards,
Art
1. Right, I was thinking the same. Though this would probably mean it would show up as something like ‘author name, science fiction’, since it’ll no doubt be messed up with product category. There is a Woocommerce Bookstore plugin (https://www.wpini.com/woocommerce-bookstore-plugin/) that I might consider, though it is a premium plugin with a sign-up fee. 3. I think I miscommunicated what I meant to say. It isn’t the number of words in the excerpt, but the number of characters per line in a blog post. This is just to make sure that there aren’t any long lines of text where the user has to turn his or her head from left to right to read an entire line. Ironically, the line length of this Wikipedia article on line length are way too long, as you can see: https://en.wikipedia.org/wiki/Line_length
This is why I thought affecting the container width would help set the right line length overall.
Thanks for your responses, I do appreciate it.
Hi again,
1. If you are willing to purchase an extension to your shop or WordPress it would be better to see if the plugin requires integration into the theme and if the theme supports it since there are more complicated plugins which need extra attention, keep this in mind before purchasing any plugin or theme.
3. There is a WordPress plugin that you can choose how you want to manage the excerpt of the blog, so you can choose which method you want to use, by character or by word.
Kind Regards,
Art
The menu tab button at the top right isn’t working on mobile devices. Please help!!!
View this link in mobile: Estate Diamond Jewelry
Hi thesaberteam,
Are you talking about the menu trigger (the three lines), because when I checked it on my phone it appears to be working fine on my phone.
Kind Regards,
Art
Hello!
I’m using Woocommerce Variations to Table plugin with your theme and have one issue.
When i add procut to cart minicart don’t update till i refresh the page.
Maybe had JS functiun that i can call and update minicat using ajax?
Hi baevga,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
“I’m using this theme from 2015 and I’m very very happy with it. Nice job guys! Waiting the upcoming update :)”
Aurum received a 5 star rating from errordesign for Design Quality
Are you using Aurum too? Don’t forget to rate it!.
hi, there are some strings i can’t find how to translate in woocommerce. All woocmmerce plugin is translated and i have translated almost everything about woocommerce in the aurum theme, but i don’t find to translate for example the error messages in the checkout form or “company name” or “aditional information” or “order notes”...
¿Can you help me? 
Hi aljota,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Can the new version add the one page checkout function?
Hi there,
This is a product which WooCommerce sells separately, you can see it here:
https://woocommerce.com/products/woocommerce-one-page-checkout/We haven’t tried it yet to see if it works or not with Aurum.
Kind Regards,
Art
Dear,
Are u planning to update the visual composer with next update? I accidentally updated WooCommerce and the theme update.. What should i do now?
Kind Regards, Ryan
Hi Ryan,
Yes for sure We are will update Aurum to support WooCommerce 3.0.x soon.
We have started to work o Kalium update to support this version of the plugin, then we will update Aurum and Oxygen theme.
Please don’t update WooCommerce to the latest version until we release a new theme update with the support for this version.
I just added this information on the item page too.
Kind regards,
—Ylli
Hi,Labotator:I would like to ask, now woocommerce has been upgraded to 3.x, aurum new version, when is expected to be updated to complete?
Hi fastblog,
We are will update Aurum to support WooCommerce 3.0.x soon.
We have started to work o Kalium update to support this version of the plugin, then we will update Aurum and Oxygen theme.
Please don’t update WooCommerce to the latest version until we release a new theme update with the support for this version.
Kind regards,
—Ylli
Hello, please after i update to the latest version i lose the css style.. www.eagle.com.eg please any advice.
Hi there,
We have warned every user by posting on all of our theme in the changelog the warning to not update WooCommerce to the latest version, and that is noted even by WooCommerce on the plugins page. Please see this article we wrote:
http://documentation.laborator.co/kb/general/theme-contains-outdated-copies-of-some-woocommerce-template-files/For now we can’t do anything, just wait for the next theme update which will support the latest WooCommerce version.
Kind Regards,
Art
Hey!
I found a bug on my pages. I use Woocommerce subscription extensions. Under the tab action when you look at a subscription, you should read “Switch” but it does not. It works when raberar woocommerce theme files. Help please
Have a nice day!
Hi there,
Can you please send us your WP and FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
