28291 comments found.
I am having trouble loading the UX Builder with the latest version. it works fine before, but now it just stalls when loading. How do you fix this please?
Hi there. Please click the item support tab or go to WP-Admin > Flatsome > Help & Guides. That’s the correct way to get support 
Include a link to your site if possible.
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Hello there, I have updated theme version to 3.3 but it isn’t working.. an error keeps showing up 3.2 was working fine with me how could i get it again ? I’am working on Wordpress 4.7.4 WooCommerce 3.0.5 Thanks
Hi there. Please click the item support tab or go to WP-Admin > Flatsome > Help & Guides. That’s the correct way to get support Include a link to your site if possible.
I can’t get the video in my header to mute. The mute button is selected but there is still sound.
Hi there, sorry for the trouble.
Please send your website’s URL via support and we’ll check it out.
Hi and thank you for your great theme, I have a question,
I need to change the order of “single product” page elements. exactly I want to show “related products” before “tabs”.
how can I do that?
Hi there,
Add the following snippet to your functions.php file
remove_action( ‘woocommerce_after_single_product_summary’, ‘woocommerce_output_related_products’, 20 ); add_action( ‘woocommerce_after_single_product_summary’, ‘woocommerce_output_related_products’, 5 );
Heya
The UX Builder is no longer working correctly on higher resolution screens. 2560×1440 / 4K etc.
When you click on an item it selects the one above it. Like there is a weird vertical margin offset.
Hope a fix comes soon!
Cheers,
Hi there, really weird. What browser is that? Have you tried another browser?
Heya,
I’m using Chrome.
Just tested on Firefox and it is ok on there.
The problem only seems to be on elements I have added since recently updating the theme.
All older elements created previously work fine. But the new sections are all weird and have this issue. And only on Chrome.
Hope that helps!
Hi there,
Could you check if the issue is persistent in the new update.
Yep you fixed it!! Cheers guys!
man you must allow add id to the sections , without that build a ui with your builder is not efficient
Hi there, it’s possible to add Classes. Isn’t that it better to use a class than a ID?
class for style is good, but we are working on functionalities and we need ID otherwise the editor is not useful for us 
that factor is limiting us alot
What do you need the ID for? You can use the “Scroll to” element if you want to scroll to a part of the site.
Hello,
Are there any translation files allready done>? I need the dutch translation.
Grtz
The dutch translations should be included. What kind of translations are you missing?
Great theme but you need to do something for adding banner resize. its taking a lot of time top fine good size for banners. Something like automatically resize banner will be good.
Hi there,
Kindly place a feature request for this here https://uxthemes.canny.io/flatsome.
We installed the latest version of your theme.
We cannot edit post with UX Builder, if the post has been edited or created with UX-Builder before.
Anyone got the same problem?
Hi there, try reset all cache etc. That should solve the problem.
Hi, we have no caching plugins enabled. Also I just cleared the cache of my browser and the problem still appears. We also tested with IE, Firefox and Chrome and all three browsers showed the same problem.
Update: I just deactivated a wordpress plugin and it looks like this plugin caused the problems.
EDIT: Maybe there is a dependency or security problem. The Plugin is an woocommerce payment plugin. Would you like to check it? The problem still could be caused by UX Builder.
I just updated the plugin which caused the problem. UX Builder is working fine now. Sorry for the trouble.
I hope my comment will help some wordpress administrators if they have the same problem.
Thank you for letting us know
Hi, Is it possible to add a loading icon for the lazy load? Like a spinning GIF or even better an Ajax loading bar…?
Hello,
Please place a feature request here https://uxthemes.canny.io/flatsome
Hi. When i upload a image of a product, like a shoe, what is the best recommended image size to upload?
Hi there,
We do not have a specific recommended size for the product images due to the different size requirements http://docs.uxthemes.com/article/195-how-to-set-perfect-product-image-sizes
If i update the theme will it remove my content or customization?
Hi there,
The content will be untouched. Ensure that you have a child theme activated, this way, you will retain your customizations.
Pagination does not work. I’ve created a static page to allow fast display of promotional products, I used the UX Builder interface using “woocommerce product custom” , I’ve configured 24 products x page 5 columns, but it does not work, it displays all of my products on the same page by using a long time in loading.
Can you help me solve the problem. you can see the page here: https://www.intimitafornaciari.it/promozioni-fine-serie/thank you Paul
Ehi No answer to my question ??
Hi there,
Pagination does not work on custom pages by default. I am afraid you will need a bit of customization to integrate it into the pages.
I’m having trouble with my product links.
When I edit a product it says the permalink is http://example.org/product/flower but when I visit my store, the link ends up being http://example.org/produkt/flower
Please note ‘produkt’ vs ‘product’. The former is product in swedish.
Under Settings > Permalinks I have the default settings, ie nothing under “Product attribute base” and Product permalinks is set to default.
What might be the problem?
Hi there,
This is because the permalink is translated. To change it back to product you will need to change the translation.
Hi. Firstly great theme.
We’re busy setting up the shop but seem to have an issue with the default slider when for example using brand logos. Everything works fine but if we set to SIMPE SLIDER the arrows do not work to move the slide on? Works if we arrow across on the keyboard but no click functionality on the arrows using a mouse? Nothing happens. Is there a fix for this?
Also there seems to be no way to disable text from appearing on the logo images? Only fade in etc etc Thanks.
Hi there,
Seems like you have a broken JavaScript file. Please send a link to your site via support and we’ll check it out.
Hi. Thanks for the reply – however this is a default setup – using your demo content and the updated theme. Arrows do not work when clicked on the simple slider by default. Work on the other type of slider but not the simple one.
These are the settings we are using: Slider – simple, nav color – dark, nav position – outside, bullets – disable, auto slide – disabled. When these are set the arrows appear but no onclick works. You can tab using the keyboard fine, you can drag using the mouse fine but there is no click function on the arrows themselves. When changed to reveal, as per your classic shop demo they work. Seems to be code in the simple slide thats missing by default?
Also, when using GRID style for a set of image blocks / banners the large button size seems to change on smaller blocks – even when set at the same options. Very strange.
Any news on our questions – its been 3 days now? Downloaded your latest update but there is no change on the slider simple settings. Arrows still don’t work when clicked.
Hi, I am trying Flatsome Shop because i would like to purchase it. When I click the button PROCEED TO CHECKOUT nothing happens, so I cannot see how the shipment / payment sites looks like. What can I do? Thanks
Hi there,
The demo site is working well over here. Kindly clear your browser’s cache and then try again
Hi, Can i add custom animation when opening Quick View Window in Product Categories Page?
Thanks
Hi Hendrick,
You will need a bit of customization to achieve this.
I need not to place the language option in top bar. It said I can remove it from Theme option. But I could not find any. I want to remove the language drop down from the top bar.
I’m waiting for an answer
Hi there, sorry for the late reply.
You can remove the language element in the header builder http://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
On homepage Featured Products Slider not Showing newly added featured products?
Hello there,
Send your website’s URL via Support and we’ll look into it.
Hi. The pop-up product search displays “AL” instead of “ALL” which looks weird. I haven’t changed any font sizes, just left the defaults. You can see the issue here: https://my.hempfarm.co.nz
Hello Harley,
This CSS should resolve the issue. Place it in Theme Options > Style > Custom CSS
select.search_categories.resize-select.mb-0{ width: 100px !important; }
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