Hello,

Thank you for your interest in our theme!

The template is a theme for Wordpress engine. You can try this Wordpress plugin to turn Wordpress into a marketplace https://wordpress.org/plugins/dc-woocommerce-multi-vendor/#description.The plugin can be successfully installed into the theme but please note that since it is not included into the theme by default, we cannot guarantee the 100% theme compatibility with it in all aspects.

Best Regards,

Dear Customer,

Thank you for purchasing the theme!

Seems like you still have default time slots set https://boxystudio.ticksy.com/article/3238/. Please try setting the custom time slots following this tutorial https://boxystudio.ticksy.com/article/3233/. If the issue still persists, please submit the support ticket at http://themerex.ticksy.com/ so that we can take a closer look into the issue. However, please note that the Booked Appointments plugin is a third-party plugin which is just included into the theme, so the plugin tutorials and features info are available on this link https://boxystudio.ticksy.com/articles/7827/

Best Regards,

Hello,

Thank you for your interest in our theme!

We do not guarantee the 100% theme compatibility with those third-party plugins, which were not included into the theme by default. The theme has Booked Appointments plugin included into the package http://jacqueline.themerex.net/doc/#booked . As for Team Booking plugin, we do not guarantee the compatibility, we can test the theme with this plugin if you send it to us via the ticket system https://themerex.ticksy.com/

Best Regards,

For the Booked Plugin included in the package, can it process payment once a customer clicked on a specific date on the calendar?

Hello,

We have added an Appointment Booking plugin to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/ . Please check this link for WooCommerce add-ons to the plugin: https://boxystudio.ticksy.com/article/3820/

Best Regards,

Dear Daniocho,

Thank you for purchasing the theme!

Please try the following solution:

In wp-content/themes/jacqueline/header.php file on FTP, please replace lines 84-92 with the following piece of code:

jacqueline_storage_set(‘header_mobile’, array( ‘open_hours’ => false, ‘login’ => false, ‘socials’ => false, ‘bookmarks’ => false, ‘contact_address’ => false, ‘contact_phone’ => false, ‘contact_email’ => false, ‘woo_cart’ => true, ‘search’ => true ) );

// Mobile Menu
get_template_part(jacqueline_get_file_slug('templates/headers/_parts/header-mobile.php'));
jacqueline_show_post_layout(array(
    'layout' => $top_panel_style,
    'position' => $top_panel_position,
    'scheme' => $top_panel_scheme
    ), false);

jacqueline_profiler_add_point(esc_html__('After show menu', 'jacqueline'));

to make it look like this http://prntscr.com/ds8sqp

It will fix the issue.

Please make sure to make the file backup before making any changes to it.

If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ to get some qualified help from our professional support team. Please specify your Wordpress admin login and FTP credentials in a private ticket.

Best Regards,

Thanks, works great. another question. I use a “services 2” page and works great on desktop, I have +15 services, on mobile if I check the one of services I need to scroll down all the page to see my selected services (photo + description) ...question: there’s is a possibility that make services selection maybe with an anchor tag? because in mobile is not a good UX. thank you. http://imgur.com/a/BdS7x

Dear Daniocho,

Glad to hear it worked! As for the Services, the tabs layout is used for this section, you can create a different layout with anchor links but it will be the same for desktop and mobile version. If you want to keep the tabs layout as it is, instead of adding the anchor links on the desktop and have the anchor links on mobile only, some extra customization is required in this case. If there is a need, you may contact our partner customization studio Mockingbird to get a quote on paid customization service. Studio team is experienced enough to help you with advanced options for your website. Feel free to submit a request for our partners at http://support.mockingbird-studio.com/ or contact them by E-mail: mcbcustomstudio@gmail.com

Best Regards,

Thank you for your answer, what happens is instead of the content of this http://www.thelashlounge.com/services/ it has to be the content of this one http://www.thelashlounge.com/service/ but as soon as I change it still showing the wrong one, I went through the admin panel and I found a plugin or witget name services located in the left side and I think this could has part on this issue, I can’t uninstalled due it make part of the theme

or how I can delete the services plugin

Dear Dayrom,

The issue is links related. We need to take a closer look into your admin to find out the solution to the issue. Could you please submit the support ticket at https://themerex.ticksy.com/ so that we can provide you with the assistance and help.

Best Regards,

The theme installation succeeded. This time is I can not edit it. HOME 1, 2, 3, others… The editing screen is completely white. I can not see anything. and I will not open visual composer.

I’m sorry. Japanese is not good for management screen. English was OK. I made a fuss.I’m sorry.

I’m sorry.

Dear Customer,

Thank you for purchasing the theme and please, take our apologies for the delay – we do not work on weekends. Please note the support working hours are MO-FR 10 00 – 19 00 CET.

The point is that the dummy data installation depends on your server settings. Please contact your hosting provider to make sure that your PHP configuration limits are as follows:

max_execution_time 600
memory_limit 256M
post_max_size 32M
upload_max_filesize 32M

If the issue still persists, please provide us with the login credentials we have requested in your ticket.

Looking forward to your reply in ticket.

Best Regards,

Dear Customer,

To increase the logo size, please add this piece of code to Theme Options – Custom CSS in your admin:

.logo img { width: 27em !important; }

If the issue still persists, please submit the support ticket with your site URL and the credentials at https://themerex.ticksy.com/

Best Regards,

Dear Squio,

This question is more Wordpress engine itself related, than theme related.

Please try going to wp-includes directory on the root of your installation, open pluggable.php file and replace ‘Wordpress’ with your site title http://prntscr.com/dej6uf

You can also check this Wordpress link for more info on Wordpress mail settings for the engine:

Best Regards,

Dear Customer,

Thank you for purchasing the theme!

The error seems to be related to PHP 7.1, please either downgrade to PHP 7.0 or PHP 5 instead or make sure you use the most recent theme version – Version 1.2.3 which should be okay on PHP 7.

To update the theme to the most recent version, please follow this video tutorial: https://youtu.be/_c1qwkUTjpI

If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ to get some professional help from oru support operators.

Best Regards,

NoNo! It is different. My server is PHP 5.6. It is not php7. Theme is latest. What is the problem?

Dear Cozpuon.

Please try the following solution: open wp-content/themes/jacqueline/plugins/support.team.php file and remove this piece of code from lines 432 – 434: . (oldstory_param_is_on($slider) ? : ’’)

If the issue still persists, please get back to us with your site URL, admin and FTP login credentials in our ticket system https://themerex.ticksy.com so that we can investigate the issue closer.

Best Regards,

Problem mail contact! When i write clients from the contacts I get the mail not from the client but from wordpress @ i instead i would like to get me straight from the mail of the client ex: marco@gmail.com

Dear Sguio,

Please submit the support ticket at https://themerex.ticksy.com/ specifying the text/elements which you are attempting to translate and your FTP and Wordpress login credentials so that we can investigate the issue closer.

Best Regards,

Dear Customer,

Could you please get in touch with us via the ticket system here https://themerex.ticksy.com with your site URL and Wordpress admin login credentials so that we can take a closer look into the issue.

Best Regards,

Dear Soriax,

Thanks for your suggestions!

Dear Customer,

Thank you for purchasing the theme!

Please go to Appearance – Theme Options – Header – Top panel style to choose the header style to meet your needs.

Best Regards,

Dear Sandra,

The point is that there is no such an option in the Services shortcode by default. It just displays the list of service items, each of which leads to its corresponding post automatically.

However, you can achieve the desired by means of Custom Services shortcode. But please note that the CSS styling for the Custom Services block might not be exactly the same as for the default Services block you have now.

Add the new services shortcode and please put a tick next to ‘Custom Services’ option. Save changes.

Then add the Services Item to the Services Shortcode clicking the ’+’ mark http://prntscr.com/ddn0w3

Specify the title and the URL for the Custom Services item http://prntscr.com/ddn1cp

Best Regards,

Dear Customer,

Thank you for purchasing the theme! There are several Best Brands Logos on the default theme http://prntscr.com/eym5hu and they are centered, thus, we need to be able to see your site in order to figure out the solution. Could you pelase submit the ticket clicking Get Support banner on the item page with your site URL and Wordpress admin login so that we can investigate the issue closer.

Best Regards,

Dear Team, your ticket system is not working, I have replied to your email with my purchase code and ftp. I look forward for your reply asap

Dear Team, your ticket system is not working, I have replied to your email with my purchase code and ftp. I look forward for your reply asap

Dear Jacob,

The ticket system seems to be okay but we are sorry for any inconvenience with it. We have provided you with the reply in email.

Best Regards,

Hello,

Please check the ticket reply. The sidebar for the shop page should be enabled in Appearance -> Theme Options -> Woocommerce stream options.

Regards

Hello,

You need to add the theme folder to wp-content/themes/jacqueline/css/font-face directory. Then you will see a new font in the list of fonts in admin -> Appearance -> Fonts and colors -> Fonts. Please provide us with your purchase code in the pre-sales ticket at https://themerex.ticksy.com – we will be glad to assist you.

Regards

Hellooooo Team, I tried to create a ticket at https://themerex.ticksy.com, it is not working, Dear team, I have to fix this asap, i need your support for this, I have send my details to mooremel30@gmail.com , Also I have send the purchase code . You can search the email “Jacqueline | Spa & Massage – Jacob Abraham” . I look forward for your reply

Dear Jacob,

The email is just for urgent cases when the tiket system is offline. https://themerex.ticksy.com is okay at the moment, we have checked your email and will also need your FTP login credentials in order to find out why exactly the font was not added into the site and fix the issue for you.

Please submit the support ticket at https://themerex.ticksy.com with your FTP server name, username and password ( make sure to create a PRIVATE ticket) so that we can assist you with the issue.

Best Regards,