516 comments found.
Hi,
I can disable the reviews tab but i cant find a solution for the stars. How can I disable the rating stars on product page? Thanks for your answer.
Hi Kompel,
Thanks so much for your question.
About the rating, you can go to WooCommerce > Settings > Product to configure it as you want. You can see this screenshot for more detail: http://prntscr.com/fiqvru
Hope that it helps 
Thanks,
Thanks for the fast answer. It almost saved my problem, but i still have stars in related products and best sale products, do you have a solution for remove them? Here is a screenshot for you.
http://shop.kcvs.eu/wp-content/uploads/2017/06/question-star-01.jpgThanks, Kompel
Hi Kompel,
About this, we can custom for you.
Please create a ticket at our Support System http://support.ytcvn.com and send us your site, admin account. We will check and help you with this.
Thanks,
Hi, I created a ticket last week, but i didn’t get an answer and i cant see a ticket number too. Did you recieve the ticket?
Thanks,
Kompel
Hi there,
I see a ticket #CW883989 by Richard Arany. Is this yours? We reply it and ask for more information last week. Please check and follow it then we can support you faster.
Thanks,
Hi,
Yes, its mine, thanks, i replied to you.
Kompel
Thank you. We will follow to support you in the ticket.
Best Regards,
in ya best sale setting max which class should I use to show the site responsive with the tablets? From computers and smartphones you see perfectly, from tablet 10 inches no
Thank you
Hi Marcodr,
Thanks so much for your question.
Could you please tell us which Home Page version you are using in your site. Also, please send us your page here. It will be easier for us to help you.
Thanks,
Hi, the site is www.italiaferramenta.it, home page style 2. Thanks
Hi Marcodr,
Could you please send provide me the resolution of the tablet that you want it to be responsive on? (For example: 768×1024) Or if you can, please send us a ticket at our Support System http://support.ytcvn.com and provide us your site, admin account. After that we can check and help you easier.
Thanks,
The resolution is 768 × 1024 per tablet
Hello,
It is complicated and difficult to add class for 1 tablet. If you add class for this one, it also has affect on others. For example in this case, if you customize for resolution 768 × 1024, your site on iPad also will be affected.
Thanks,
And how can I fix it since the demo is perfectly visible?
Hi Marcodr,
In the demo, we use Class Name bestsale-block for this block: http://prntscr.com/fhqu03
You can check your site again to make sure that it’s available in your site if you want to have the same style as in the demo.
Thanks,
Hello,
I want report scam site that have 156 sales of your theme at this url: http://www.rtl-theme.com/?p=13426Please take down this domain by DMCA or ask themeforst to do some things !
Hi Ali2k14,
Thanks so much for your report. I sent this to our boss already
Thanks,
I can not login !
http://i.hizliresim.com/p034Go.pngDear Sir,
If you need support from us, please submit ticket here: http://support.ytcvn.com , give us your issues, we will support you soon
thanks!
Can I install your theme with demo contents? So, I can replace the pictures and products? Thanks
Dear Sir,
We provide quick-start package, so you can install the same site as our demo
After purchase our theme, please submit ticket at here: http://support.ytcvn.com , we will give this package for you soon. Evanto doesn’t access including this uploaded package
thanks!
Thank you so much for your quick response. So, once I install your package on my website it will looks like exact the same as your demo? I want your HOME VERSION 6. Thanks
Dear Sir,
If you use the quick-start package, You will get site that looks like exactly the same as our demo You can use any home page that you want by changing setting in theme options
Please feel free to get our support if you have any problem with our theme
Thanks!
Good morning, Thank you for the info. I have several other questions 1. Is it possible to remove the countdown time in the HOT DEALS pictures?
2. I found you have short product names on Homepage, Upsell Products and Related Products on single product pages. If I have long product names, will they just show first several words or will show my full long product name? I am worry about this because most of my product name are long and the first several word are identical.
3. On your Home Styple 6, at the bottom of the Homepage, Is it possible to make Our Brands flashing (like sliders, brands move from left side to right side or right side to left side?
4. I don’t know coding, no IT knowledge. Do you think whether I can make a website by myself with your theme?
Thank you,
Hello,
Thanks for your consideration and taking time to share your idea with us. We also sorry for our late response, too. For your questions, we could answer as follows:
1. The countdown time in the Hot Deals part could be removed. Of couse, when you use this theme and want to disable this option, you could contact our Support Team at: http://support.ytcvn.com to get help.
2. You could set a long name, it could be displayed as the image: http://prntscr.com/f351gd. However, in my opinion, it could not get a nice look as the short name. So, we recommend you to choose some short names and your customers could find it easy to remember.
3. Our Brands in Home Style 6 is in slider mode now. If you want the sliders autoplay in a loop, you could set it here: http://prntscr.com/f352ur
4. It seems to be difficult for you to do it all by yourself. However, if you really like this theme and want to create your own website from the beginning with our theme, we are willing to help you via our Support System at: http://support.ytcvn.com. You will be supported within 24 hours, accept for the weekends and holidays.
We are looking forward to working with you in near future.
Thank you!
Thank you for your reply. I built a similar website as this one. But the author of my current theme didn’t update their theme promptly. My website is a mess right now. This is my last question. Your theme is compatible with current woocommerce 3.0.5, is it right? Thank you
Hello,
Thanks for contacting us again. In our themes, when a plugin in each theme has a new version, we will update the theme to be compatible with this.
This theme is now compatible with WooCommerce 3.0.4, and we plan to update it to WooCommerce 3.0.5 soon. As our developers have checked, there is no bugs when updating WooCommerce from3.0.4 to 3.0.5. When you purchase this theme and want it to be compatible with WooCommerce 3.0.5, or you want any new update of any plugins in our theme, you could ask our support team via http://support.ytcvn.com, they will check it for you soon.
Thank you!
Thank you. I will buy your theme.
Hello,
Thank you again for your consideration. We hope that when enjoying this theme, you could have a good experience with it.
Thanks!
Hello, I just purchased your theme. I followed the instruction in the package, but
1. I didn’t find Import Demo Data at Appearance tab.
2. When I installed the required plugins, all gave error message as: An error occurred while installing SW Our Team: Download failed. A valid URL was not provided..
Please help. Thank you
Hello,
Thanks for informing us about this. We have seen your ticket #TF592230, please follow your ticket and send us your website information (your website and your admin account). We will check it on your website soon.
Thank you!
i want to theme. But I have some questions 1 – Is it possible to translate the whole theme in Turkish? =>> this nthemee support Turkish language, if you buy, we will guide you how to translate it in Turkish Language. 2- How can I change the currency in “tl” and “usd” or “eur”.
Hi,
Thanks for contacting us. As what we said in your previous comment, to change the currency as what you said, in your admin panel, please go to Appearance >> Widget >> choose ‘Top’ part >> choose ‘WooCommerce Currency Converter’ and edit as the image: http://prntscr.com/f04502
If you have any else questions, please don’t hesitate to let us know!
Thank you!
Hello,
When is the next Maxshop update?
Thanks!
Dear Sir,
It’s coming soon in next few hours
Thanks!
Where can i find a Documentation how to set up the Mega Menu?
Hello,
Thanks for contacting us. After successfully installing this theme and importing demo data, all menus are available. You just need to do some step to edit them. You could go to Appearance >> Menus >> Edit Menu >> choose your desire menu to edit: http://prntscr.com/ew99o9. All elements in this menu are ready to edit. After editing the mega menu, please choose its location to display it: http://prntscr.com/ew9a35 .If you have any problems, please don’t hesitate to contact us via our Support System at: http://support.ytcvn.com. You could give us some information such as your website, your admin account and your issue, we will assist you soon.
Thank you!
I have try to install the Theme from beginning. After import demo data /// Menu item skipped due to missing menu slug /// i have try this on a fresh new webside. Same problem message. (looks like the problem is on your server) P:S My Support has expired. And i to not really wan’t spend 40$
Dear Sir,
Please feel free to submit ticket at here: http://support.ytcvn.com , give us your site so we will support you soon.
If you install a fresh site, we recommend you to use our quick-start package, so you will get the same site with our demo
thanks!
Where can i find the quick-start package ? Have i to open a Ticket for it?
Dear Sir,
Envato doesn’t permit to include quick-start into package, please submit ticket, so we will send you this package soon
thanks!
Thank you for the great Service and Support !!!!!
Hello,
Thank for informing us about this. We are so glad to hear that you liked the level of customer support service. We will keep doing our best to meet and exceed your expectations!
Thank you!
Please helo me.
1. display more row of products in shortcode ?
I wanna display 16 recent products in 4 rows on homepage. How can i do it ? The slider just display in 1 row. I want more row. How can i do that ?
2. remove image change when mouse hover
Please show me how to disable product image changing when mouse hover ?
Dear Sir,
For first question, this feature which you request is not ready in our theme now but we will update this in next version (in about 10 days with wooCommerce 3.0)
For the second, we need some code in child-theme: http://prnt.sc/esnqsw Code:add_action( 'wp', 'remove_some_hook' );
function remove_some_hook(){
remove_action( 'woocommerce_before_shop_loop_item_title', 'ya_woocommerce_template_loop_product_thumbnail', 10 );
add_action( 'woocommerce_before_shop_loop_item_title', 'maxshop_loop_product_thumbnail_custom', 10 );
}
function maxshop_loop_product_thumbnail_custom(){
global $product;
$html = '';
if ( has_post_thumbnail( $product->id ) ){
$html .= '<a href="'.get_permalink( $product->id ).'">';
$html .= (get_the_post_thumbnail( $product->id, 'shop_catalog' )) ? get_the_post_thumbnail( $product->id, 'shop_catalog' ): '<img src="'.get_template_directory_uri().'/assets/img/placeholder/shop_catalog.png" alt="No thumb" />';
$html .= '</a>';
}else{
$html .= '<a href="'.get_permalink( $product->id ).'"><img src="'.get_template_directory_uri().'/assets/img/placeholder/shop_catalog.png" alt="No thumb" /></a>';
}
echo $html;
Please submit ticket at: http://support.ytcvn.com/ if you have any problem, we will support you soon
Thanks!
Many thanks. Please update soon.
Dear Sir,
we try it asap
thanks!
I am beginning to regret why I bought this theme. 24 hours after I emailed them developer my error issues, am yet to get a response that will help me faster like I wanted. The error with memory has been solved by host, but the error with Error 404 page that shows up when I click on Customize is still there, and when I view the homepage I have chosen under Reading Settings, I see this thing: Revolution Slider Error: Slider with alias home-page-9 not found. So my ticket was asking about that demo data that includes the Revolution Slider Bundles and Homepage stuff mentioned in the Installation Guide. WHERE IS IS IT? GIVE ME THAT LINK TO DOWNLOAD IT NOW!!! And please respond to my ticket
Dear Sir,
We apologize for your trouble.
Please follow your ticket, we need some more detail to support you
thanks!
For some reason this theme stops the product category properly displaying subcategories at all. If i revert to Storefront theme for woocommerce the subcategories show up. but the moment i swap back to Maxshop they disappear again.
Dear Sir,
Please submit ticket at here: http://support.ytcvn.com , give us more detail about your site: url, admin account, screenshot for your issues, so we will support you soon
thanks!
Your Support has both stopped responding and not at all helped with either of my issues.
Dear Sir,
We couldn’t find any ticket from you. Did you submit ticket in http://support.ytcvn.com ? Please give us your ticket number, we will support you soon.
If you have any trouble with our ticket system, please email to myta@ytcvn.com, we will support you via email.
thanks!
My Ticket Number Is #MT886728
Dear Sir,
Please check your ticket, we have answered.
Thanks!
I’m very angry with that thing, I already create two tickets and I don’t receive any ticket code or any email as answer, your support is a trash is completely useless, the theme is expensive for nothing
Hello,
Thank your for informing us about this. We regret that you had such a bad experience like that.
After receiving your feedback, we have checked our Support System and all things works well. Your two tickets are replied within 24 hours : http://tinyurl.com/ly7kz93 , http://tinyurl.com/m52chsp .It seems to have some problems with your email, so you could not receive our replies. You could send a ticket again at http://support.ytcvn.com or contact us directly via this email: myta@ytcvn.com .
We hope that we could have another chance to help you get over your problem.
Thank you for your understanding and sorry for any inconvenience!
I already said, I don’t received any ticket code to follow the ticket question, the support horrible, was spent money for nothing.
Hello,
We know that you are really angry now. However, you could calm down and contact us directly via this email: myta@ytcvn.com to solve your problem on your website first.
Secondly, for your problem when not receiving our ticket code, you could check the spam folder in your email. It must be something wrong here because our support system works well now and most of our customers give us 5-star rating for our quality of customer support service. Althought your support time is expired, we keep trying to help you, but it seems that you still don’t want any help from us.
Thanks!
I’ll solve that for myself.
It’s great to hear that from you. Thanks!
Hi, how to remove the product prices and (sale) and countdown?
Dear Sir,
Your requirement need some customize in code, please submit ticket here: http://support.ytcvn.com , give us your information: your idea, admin account, FTP account,.. so we will support you soon
thanks!
hi can you guys setup the demo like you setup on your website like on my webiste ?
Hi how can i set the mega menu like you setup on you website in style 3 ???
I don’t see any mega menu
I don’t see any mega menu
Dear Sir,
Please submit ticket here: http://support.ytcvn.com, we will send a quick-start package to you so you can install it and get the same site with our demo. We also help you in setting site as your require.
Please remember give us your info: purchase code, FTP account,.. so we can check your issues soon
thanks!
Good day, I can’t find how to do the translation in the breadcrumbs home to Cyrillic. Bought the theme a year ago.
Dear Sir,
Please edit in file: /wp-content/themes/sw_maxshop/lang/maxshop.pot
thanks!
Unfortunately, it didn’t help. In the file en_us.po translated, but the site appears lunatica – home
Dear Sir,
Please submit ticket here: http://support.ytcvn.com, give us information so we will check your issues soon
thanks!
Dear, how about current version? As I see in changes log, it’s duplicate (v2.4.0)
Hi Friend,
I’m so sorry that we missed your comment. About the number of version, for minor bug fix, to save time, we remain it. Though, you can check the changelog to see what we fixed in the latest version.
Thanks,
Very slow support respond 
i did not get whats written
complicated theme
i did not like it at all
not recommended for beginners
Dear Sir
We have replied your ticket but have no response from you. Therefore, we do not know exactly if you had solved them or not. Please follow your ticket, let us know if you have any problems, and we could help you as soon as possible.
Thanks!
hello. i have a big problem with the menu for my website. how can i solve this? i can’t make an update because the theme was a little bit customised. the link is goo.gl/bjHIa7 . i also have some problems regarding the speed of the website. i viewed that the theme has a lot of errors.
i see an error
JQMIGRATE: Migrate is installed, version 1.4.1 megamenu.js:13
Dear Sir,
Please submit ticket here: http://support.ytcvn.com, provide us your info: your site, admin account, FTP account, purchase code, so we will check and resolve all your issues soon
thanks!
Dear Sir, This theme loads very slow with the woocommerce extras. My server is zoom zoom and we had to delete theme as was so slow. Have u made any performance changes recently ..?
Dear sir,
Please go to our support center to create the ticket, we will assist right! Here the submission link: https://support.ytcvn.com
Thanks
FAQ’s
.
Official Support
.
Facebook
.
Twitter
Hi,
I sent message also via support, but no answer.
How can I remove hover effect in the product image and also I wish remove icons in the product image.
And how can I remove All Categories near the search?
How can I change main font, menu font and headings font?
Best regards,
Dear Sir,
Did you submit ticket at: http:support.ytcvn.com? please give us your ticket number, so we will support you soon
For your issue:
+ You can change font in Admin > Appearance -> Theme Options -> Typography
+ you can remove “All Category” select box in: wp-content/themes/sw_maxshop/widgets/ya_top/searchcate.php
+ you also remove effect by removing this code in wp-content/themes/sw_maxshop/lib/woocommerce-hook.php
“remove_action( ‘woocommerce_before_shop_loop_item_title’, ‘woocommerce_template_loop_product_thumbnail’, 10 ); add_action( ‘woocommerce_before_shop_loop_item_title’, ‘ya_woocommerce_template_loop_product_thumbnail’, 10 );”
Please submit ticket at: http:support.ytcvn.com, so we can support you soon
thanks!
Dear sir,
We did not get any email from you! We also replied to your tickets. see them: http://prntscr.com/e6w2gg and http://prntscr.com/e6w2noPlease go to this link to check status ticket by filling your email and ticket number: http://support.ytcvn.com/view.php
Thanks!
FAQ’s
.
Official Support
.
Facebook
.
Twitter
Thank you. But I don’t have any tickets number. There is a link “Open a new ticekt” as guest—> http://support.ytcvn.com/open.php There is no password field for login data and I didn’t get any email from support.
Thank you. I sent email.
Thanks
Dear Sir,
Please check your email, we need more detail
thanks!
