466 comments found.
I need to make some fixes to the “Tour Search Bar” of the home, but I don’t know where in the code is this part.
Where can I edit this php/form in my code?
Hi,
Tour search files resides inside wp-content / plugins / mikado-tours folder. If you need additional assistance, you can write to our support at https://mikado.ticksy.com/ abd provide additional details in your ticket.
Mikado
Ok, found it!
/mikado-tours/post-types/tours/shortcodes/templates/tours-filters-holder.php
Hope my custom code works! Thanks! 
Hi,
Great and hope that you will manage to make the modifications needed. If there is anything else or if you need additional help please submit a ticket to our support forum https://mikado.ticksy.com/ and our team will be happy to help.
Mikado
HI, i purchased your theme , but i become crazy to find the query option for make visible in homepage the specific tour on Mikado tours carousel setting.
Where i found or where can i set the IDs number ?
Please help me !!!
gian
Hi,
You can use our Tour carousel shortcode and you have the settings to show only tours with listed ID. https://www.screencast.com/t/RuKy4TVMYou can also find our themes documentation here http://gotravel.mikado-themes.com/documentation/ for more information and guidance.
If you have further more questions please submit a ticket to our support forum and they will be happy to help you. https://mikado.ticksy.com
Mikado
Do you have a go-by that will help me create the homepage as it shown on the demo?
Hi,
If you import our demo content you will be able to see how we have build our pages and can easily create your own or edit our pages with your content. You also have our documentation over here http://gotravel.mikado-themes.com/documentation/ and if you have any questions please feel free to contact our support forum for additional help. https://mikado.ticksy.com
Mikado
Is it possible to get an access to trial of goTravel?
Hello,
You can register on our demo site and login but it will only show you how the account page for your customers will look like. If you would like we can provide you with screenshot of the dashboard of our theme (for this please request it to our mail service: support@mikado-themes.com ). Also you have the ability to check our demo website, where you would see how everything looks like.
Mikado
Hi guys, I am working on e-commerce model where I sell an access to tourist guide located on the website based on gotravel. Map will be a part of that guide. So access to that content will be limited only for those who pay. The question is: can I use maps (location tab) for limited access pages? Your maps are based on google maps and according to google maps politics there is no option to use google maps for free on so called “limited access pages”
I would be very gratefull for clear answer whether I can use your map based on google maps in my limited access pages?
Hi there,
Unfortunately our theme doesn’t have the ability to have limited access pages so that only those who have paid can view the content, maybe you can use some additional Woocommerce extension to achieve this. Our tour types are our Custom Post Types and booking and payments are not going through Woocommerce. As for the google maps for those pages it can be built by adding our Google map shortcode to that page which will display the map for the certain page, and every page can be password protected.
Mikado
thanks for your exlplanation. My main point is – am I obligated to pay for google maps licence in that case?
As I mentioned in last email – I am going to use your map on pages thay will be avaible to only for those who pay for it. According to google maps policy I need to pay for this kind of google maps usage. Of course I will use your tool but your tool is based on google engine. Hence my doubts
Below part of google maps policy (https://www.google.com/intl/pl-PL_US/help/terms_maps.html) : Prohibited Conduct. When using Google Maps/Google Earth, you may not (or allow those acting on your behalf to):
1. redistribute or sell any part of Google Maps/Google Earth or create a new product or service based on Google Maps/Google Earth (unless you use the Google Maps/Google Earth APIs in accordance with their terms of service (https://developers.google.com/maps/terms) );
Cheers Lukasz
Hello,
Thanks for explaining this further. We now understand that you are going to use map API that needs to be paid. And since google map is not our map or script we would advice you to contact them directly, to be sure if you need to pay or not. It really is not up to us, thank you for understanding.
Best, Mikado
Thanks. Is it technically possible to use open street maps instead of google maps in your location tabs?
Hi,
Unfortunately this is not possible.
Mikado
Hi is it possible for registered users or partner to add and manage own tour products?
Hi,
If you assign your users to a specific role and allow them to edit things on your dashboard https://www.screencast.com/t/w1ASGftC2 they will be able to add and manage tours on your site. If there is anything else feel free to ask.
Mikado
Hi Mikado, it’s great. but they will see all the tours that not belong to them. can your theme assign a specific role without seeing other tour, post, page, comment, plugin, or anything created by admin or other users? thank you
Hi,
Well yes they will be able to see all the content. If you want to restrict the users to see or edit certain pages or post we can suggest to try to install a third party plugin that will enable you to do that. Unfortunately we can not advice for a specific one because we haven’t tested the compatibility with our theme. You can also create pages that are password protected and then you will have the possibility to edit a certain page or post with provided password.
Mikado
Hello! I have problems with iframe. I need to use iframe code from affiliated partner but this theme doesnt show non of them. Whats the problem and how to solve it?
Hi,
If you need to use any specific codes, we suggest you RawHTML shortcode of Visual Composer. We can’t guarantee how they are going to work since this is third party code. For further help, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
Hello, where to find code section for MIkado Blog carousel? https://s15.postimg.org/9ywhxe2q3/blog_carousel.jpg Instead of letter count display, I would like to display the post excert necause it seems really weird cutting words. Also, for blog carousel items, there are no FIXED size images (Featured images) and in carousel some show 600 px height, for some 200 and it also seems super weird. Can you help me how to solve this 2 samll issues?
Hi,
Please, can you submit a ticket to our support forum https://mikado.ticksy.com with your wp-admin credentials and website url and the support team will be happy to help you out with this.
Mikado
Hi,
I have a pretty urgent problem with the website. The PayPal payment is not working. I have already submitted a ticket. Can you please check it as soon as possible? Thank you very much.
Hi,
Your ticket has been answered by our support team.
Mikado
Hi and thank you very much for your fast reply, it is really appreciated. I tried to follow the indications for the PayPal payment problem, but it did not work. Can you please check again? thank you
It was answered and it worked as we see. We’re here for any further help, Thanks!
Hi, thank you for support. This problem was solved but there is still a problem with the Paypal payment. After the payment the website send to the user an email which says that the tour was cancelled due to a payment problem, even if the money arrived correctly. Can you please check as soon as possible? I can’t upload the website till also this problem is solved, thank you
We’ve continued supporting this issue, please review. Thanks!
Just answered. Thank you!
Hi,
Our support tested your problem and said the transaction went we’ll. You can continue conversation on the ticket. Thanks a lot!
Mikado
Is there a payment confirmation email that the user receive after the payment is completed?
Please review your ticket again. Thanks!
Hello, when I save change in TOUR GALLERY LIST the format that the demo brings is lost only shows the title of the page can you help me pls thanks.
Hi,
Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
Your demo page is down. Please check your wp-config file or database. Edit: Now it’s ok.
Hi,
Problem was fixed, thanks for notifying us!
Mikado
Hi guys, where can I add the Google Maps API Key in order to show the map in the contact form? Thanks in advance
Thanks a lot!
You’re welcome!
Hi guys, where can I add the Google Maps API Key in order to show the map in the contact form? Thanks in advance
Hi,
Your ticket has been answered by our support team.
Mikado
Hi, Great Theme. Need your help.
Couple of questions.
1 – Page and Post Revisions are disabled and I cannot enable them. That option missing in Screen Options. I even activated page revisons in wp-config.php – define(‘WP_POST_REVISIONS’, true); – still nothing happens.
2 – How do I edit Logo size? If I do it in Mikado Options nothing happens.
3 – How do I edit colors across the website? No option to set colours?
Thats it, for now.
I thank you in advance for your time and help. Regards
Hello,
1. After enabling revisions from Screen options, you need to make some changes on some post and to save changes for 2 times and only then revisions will appear
2. Logo size is determined by header height beaus of responsiveness, but it can be increased with some css code.
3. You can change main color from Mikado options > General, but also some colors can be set from element options, when you edit element on a page.
Please for additional assistance and all additional support related questions, contact our support by submitting a ticket at https://mikado.ticksy.com/
Mikado
Hi,
Your ticket has been answered by our support team. Thanks!
Mikado
Hello,
How can i get full .scss files of theme?
Thanks!
Hi,
We do not provide any working versions of our theme files. We supply only with regular versions. If you have more technical questions, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
Hi, I have some concrete pre-sale questions. I just want to mention that I am not going to use SHOP for selling products but just selling the TOURS so all the questions are about that. Thank you in advance!
1. Is it possible to have additional “price for children” or “price for group” criteria for specific tour?
2. Is it possible to have specific price for specific months + specific day in a week + to have automatically set “sale” price if somebody will book a tour in a “last minute” (wanted number of days before the tour) moment?
3. Is it possible to book the tour instantly (+payment) without sending an inquiry first? If YES, is it possible to have “instant” booking (instant payment) for specific tours and for some other specific tours, just “send inquiry option?
4. Is it possible to have these 2 possibilities on the same tour page: 1) to book and pay for the tour instantly and 2) To send an Inquiry about the tour ( In case I can not sell my tour instantly) ?
5. What gateway systems are you supporting? I need help about this because this is my first time I am developing some kind of ecommerce. Can I see how the checkout page looks like?
6. Can I limit the number of tickets for specific tour? What kind of message is customer receiving in that case? Is that customizable?
7. Can you please explain me the Coupons feature? How does it work? Adventure
8. Can I put “sale” prices just for specific periods (days in a week?)
9. Can I limit tour booking depanded on booking time? (in example, up to 1 day before)
10. Can I filter the tour by date or/and price on the “tour category” page or on “all tours” page?
11. Can I put a specific tour video on the specific tour page? (in the gallery section or something like that)
12. Can I use more than one currency option?
13. Is “back-to-top” button integrated?
14. Can I select more than one pin (place) on the specific tour map?
15. Is it possible to integrate Events Calendar?
16. Are social share buttons included?
Best regards,
Ivan
Hi,
Thanks for interesting in our theme!
1, 2. No, there is only one tour price.
3. Yes, client can pay instantly, because tour stock is checked before purchase with Check Availability button
4. No, this will require custom codding of theme files, or adding custom tab “Enquiry” which can be easily done in tour item settings, but it will appear in tour item tabs, not in form.
5. We use PayPal exclusively, and checkout page takes you to PayPal pament or otherwise you will pay personaly to tour seller.
6. You can add certain tickets number, and if client wants to book more then available, will get a message there are no more tours available.
7. Cupons do not work for tours, only for Woo Commerce, but tour item booking is an independed system.
8. No,there is only one price option available.
9. No, only number of tickets generally.
10. Here is how filter looks on tour search page https://www.screencast.com/t/7eXEwCdJdMn
11. You can embed it via text editor.
12. No, only one.
13. Yes it is.
14. You can add up to 5.
15. We can’t guarantee since we didn’t test the plugin with our theme.
16. Yes, all social shar icons you see are included.
Mikado
Thank you very much for a quick reply.
I have one extra question – is it possible to set a minimum number of people for booking specific tour?
Hi,
One person actually books one tour (ticket), so whatever number of ticets you set, it will be sold one by one. Minimum number one person can book is one ticket. If you want bigger number, you will have to custom code theme files.
Mikado
The article text does not appear. Default articles also have the same problem.
Hi,
Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
I tried to modify the code using both the custom CSS and the CSS files but did not apply any changes. For example, the bar with the details (15Days, 14+ person)
Hi,
If you have any custom CSS code we suggest you to put it in Mikado Options > General > Custom CSS. If your code doesn’t work, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.Also provide wp admin credentials.
Thanks!
Hello, do you plan to give the option to set the price of the tour as total and not only per person?
Hi,
Thanks for your suggestion! We didn’t plan to implement that option since we didn’t get any requests till now.
Mikado
