2102 comments found.
would like to know if it is possible to re-arrange the top nav, like moving the Language Selector to Sign in form
Hello Uclickmick,
I am not sure to understand correctly what you are trying to do, are you trying to rearrange the elements position of your menu or of the top bar?
If you could contact our support team they should be able to help you.
Thanks in advance!
Regards
Hi! here: http://ampaelcantizal.teveoonline-desarrollo.com/nuestro-centro/niveles-educativos/ . We have reduced the page title and on the laptop looks good. However in the mobile does not look good, it does not fit as it should fit on different mobile devices. Could you tell us why in the mobile phone does not fit well? Many thanks!!
Hello Teveoonline, thanks for purchasing Thefox!
I am sorry but currently we can’t reach your url, could you please contact our support team they should be able to help you.
Thanks in advance!
Regards
It seems that the Variable Product images don’t show through with this theme.
Hello Skwtayler, thnaks for purchasing Thefox!
We are currently working on the next update that will make the theme compatible with the latest version of WooCommerce and fix this problem.
Sorry for the inconvenience and thanks for your patience!
Regards
Thank you. Do you have any date when this will be fixed?
I see there was an update but still no fix to Version: 2.062?
Hi there, is this still being worked on?
Hello I have purchased the theme last night, i am trying to upload the Creative 01 slider however i keep getting Error: Incompatible Archive. please help
Hello Ashkan0902,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
Hey there is a problem with the call to action button, might be a bug from a recent update. The text in the box does not show up on some pages and on mobile also. https://mrfingerprints.com/fingerprinting-los-angeles/ can you please resolve this issue.
Hello Coronaclub, thanks for purchasing Thefox!
It seems that the text is overflowing from the button, could you please contact our support they should be able to help you with this!
Thanks in advance,
Regards
It won’t let me submit a ticket because my license expired. It seems like a bug with the theme though. Hope it’s fixed in the next update.
Just bought the theme yesterday. Can it be added through the wordpress platform at wordpress.org? I keep reading you can’t upload custom themes.
Hello Mcaffrey,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello, When will WooCommerce 3.0.5 be supported by the theme ?
Hello MaxVolume, thanks for purchasing Thefox!
We are planning to publish a new update at the start of next week.
If you are having any problem with the latest version of the theme and WooCommerce 3.0.5 can you please contact us on our support forum
Thanks in advance!
I want all of my pages to use the transparent header by default. How do I achieve this? It’s fine if I need to change the PHP files, can you please just tell me where to make the change? Thanks!
Hello Exseladv,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I am trying to setup a portfolio, following the documentation, but haven’t been able to get it working.
1. Have clicked on PORTFOLIO Tab and set it up (with images)
2. Created a PORTFOLIO Page
I get this when trying to preview the Portfolio Page:
http://www.cherishphotography.com.au/newborn-portfolio/?preview_id=7889&preview_nonce=aeab2da29d&_thumbnail_id=-1&preview=trueHello Wpapas, thanks for purchasing Thefox!
Can you please contact us on our support forum because to see your link we need to have access to your dashboard.
Thanks in advance!
Regards
When I upgrade from version 1.6 to the current version Version: 2.061 (running latest Wordpress 4.7.4 i get locked out. The live demo doesn’t display any information either.
Hello Wpapas,
Make sure the plugins are also updated and that your php version is higher than 5.3.
For more help please contact us on our support forum with more information about your server settings and the error you are having.
Thanks in advance.
Regards
Thank you. My hosting is with Bluehost so version 5.4 and higher by default. I am updating by the installable wordpress file. If I activate it I can no longer log into wp-admin. How do I update the plugins if the .zip file doesn’t work, and they’re included in it?
Hello Wpapas,
Try to disable the visual composer or other plugins you are using before activating the theme.
It would be more easy if you can contact our support, it would be nice if you can also send us the error log.
Regards
Hi. I have disabled the Visual Composer, and all the other plugins, but when i try and preview the site I still get nothing. It worked with version 1.6 but will not run when I try the latest version.
Please contact our support team and give us more information about your installation and also if possible access to your dashboard and the error log.
Thanks in advance!
I have just paid for extended support and submitted TICKET #1129613, I have been waiting for 2 weeks and have posted several times asking for a response, but you will not respond, why ?
Hello Russmichaels,
Ticksy had some problems in the last weeks, if you added a new reply but didn’t hear back from us then it’s probably because of the notifications for those tickets doesn’t work.
The search function was also disabled for the last week but now everything is back working, our team will search for your ticket ID and give you a reply but they may ask you to create a new one so we can get the notifications.
Sorry for the inconvenience.
Regards
still nothing ?
Hello Russmichaels,
Our team has definitely replied to your ticket by now.
Sorry for the inconvenience.
Regards
Hey Great theme, but i have a minor suggestion for the next release, please add all “vc_remove_element()” calls into an action. this way we can disable / override them from a child theme =)
thanks
Hello Joe,
Thanks for your supporting. I just forwarded your comment to my developers. They will take a look and make the best for the next release.
Have a lovely Sunday,
Kind Regards,
Tranmautritam
Thanks Joe for the feedback!
We will add hooks in our next update!
Have a nice day!
Regards
thats great to hear! =) The same should also be done for third party plugins. For instance pricing tables: if i want to modify the pricing table backend (add a field) i pretty much have to move the plugin into my child theme and “remove” the original from your code. I would like to contribute too, is there a repository where i can send pull requests to?
Hi there, I want to add a mail chimp pop up form but when i insert the code it messes up the other things on the theme. Can you please tell me what is the best place to add the code so that it doesn’t interfere with the theme codes. THanks
Hello zorbdesigns,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
After updating Chrome (version 57.0.2987.133 (64-bit)) many elements doesn’t work or work wrong (eg testimonials or columns)
Hello soccerfan,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Could you consider my ticket #1138400 quickly? Because I had to stop working on the site until the problem was resolved. It’s very important to me
Hi A Tam, Em Bị vấn đề khi cài đặt không hiển thị Slider, phần dummy data cũng ko hiển thị giống demo? Liệu có bị sao ko anh!
Hi em,
Em vui lòng liên hệ bên bộ phận Support bên anh để được hỗ trợ nhé.
https://tranmautritam.ticksy.comCảm ơn em đã mua và sử dụng sản phẩm.
Nice day,
Tranmautritam
Hello duongtanict,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi Tranmautritam Support Team,
I have a question for the Coming Soon setting. Is there anyway we can set the time instead of date?
Thank you!
Regards, Senedi
Hello senedi,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi as of 3 days ago I get a glitchy screen every time I try to add or edit an existing page. Same issue even when I create a new page and try to edit it. See screenshot: https://snag.gy/YLPmXr.jpg. I have not added any new pages, plug-ins, or altered any WP settings.
Hello ShadyWun,
I am sorry but we can’t see your screenshot, could you please contact us on our support forum
Thanks in advance!
Regards
i can’t activate plugin use your license. How to activate the plugins?
Hello Addtocart, thanks for purchasing Thefox!
The plugin are “activated”, they ask you to use a license if you want to activate the auto update but it is not needed.
Please check the following article
If you need more information please contact us on our forum.
Regards
Hello Guys, I’d like to know if there is still the limitation on php settings to import the demo content or if there is a new demo that does not have this problem.
I’d like to purchase one more licence but only if I can have the demo imported with ease (and last time I wasn’t able because of the pho setting and, yes, I’m still using the same hosting…) thanks!
Hello Giuliapozzi,
You still may have problem if you have low php settings but we added single page content so you can import / create page 1 by 1 if needed.
If you need more information contact us on our support forum ( if your support is expired post under pre-sales category)
Regards
Hi, I tried many times to import the demo content, but it failed. Could you please help me?
Hello Alesianic, thanks for purchasing Thefox!
Make sure you have the server settings set to the one you can find in this article.
If you already have and still have problem, please contact us on our support forum
Regards
Ok, I’ll verify but I think that the problem is due to a server configuration. I have another problem: I tried to import the demo content on another site and I managed to do that, but I don’ t see what you showned in your examples (demos)
In addition, I noticed that, when I install your theme, the ssl security brokes (“The connection to this site is not completely protected”). Please fix this errors
Hello Alesiainc,
Could you please contact us on our support forum.
You may have problem importing the demo depending the server config but you should not have security issues.
Please give us more information when you create the ticket.
Regards
