Discussion on Hook - Superior WordPress Theme

Discussion on Hook - Superior WordPress Theme

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317 comments found.

My embedded vimeo video is not playing on mobile device. IT only shows a screenshot thumbnail of the video. I have the plus version of vimeo. Is this a theme issue? Am I missing something?

Hi,
Thank you for purchasing!
It should be working fine it it is coming from Vimeo.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!

Hello, you think its posssible to help me to put the language switcher in my theme?

i’m using Polylang, and what i need is for the language switcher to appear in the header, in the top right conrner, and in the footer centered and under the copyright section.

thanks in advance

Hi,
Thank you for purchasing!
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!

Hi there, I’m just getting started with the template and have an issue with visual composer not loading the alternative portfolio or bold startup pages at all (maybe some others too, but I haven’t checked them all). I’ve been able to use it with some of the other pages though so I’m not sure what the problem is. I’m using hook 1.7 and visual composer 5.1.

Thanks!

Hi,
Thank you for purchasing!
If you still have trouble send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers!

Hello. I´m working with Hook and I´m very satisfied. Congrats for your work. Instead, I´ve recently activated contact page and it doesnt work properly. When you push SEND button, there is an error: Email failure. Please try again.0

Could you check it, please? Thanks. Regards

www.triatlontitan.com/voluntarios

Hi,
Thank you for purchasing and for the kind comments!
Probably your hosting company is blocking sending emails via the wp_mail function. You should get in touch with them to remove this restriction.
You can also try and install the free plugin Contact Form 7 that has alternative ways to send emails.
Cheers!

Hi there,

We have a few issues and questions about the template. Would you be able to help us resolve them?

1- When viewing the site on a phone in Android, we have some problems with the spacing in between certain paragraphs. They are not all the same. How can we adjust that?

2- in the portfolio, once we click on a video which is on Vimeo, there is some text appearing just underneath it, slightly behind the video frame. How can this be removed?

3- in the portfoilio, once we click on a video and get to the video page: a) there is a “back to portfolio” button at the bottom. The bcakground colour of that buton is white, how can we change it to black (since we have changed the background colour of the video page to black) b) the only way to go back is to either click the X at the top right, or click “back to portfoilio” button. Unfortunatly, the browser’s back button does not work to go back. Is there a way we could fix that? c) There is and issus with the video dates. It shows as the date on which the video was loaded. We want to hide that field as it’s not relevant for us. How can we do that?

4- the colour of the menu field at the top of the template isn’t exactly the same as the colour in the rest of the template (especially when compared to the colour in the “contact” area), although it appears we have choosen exactly the same colour. Is there a reason for that? Can we do anything to align the 2 colours so they match perfectly?

Many thanks

Hi,
Thank you for purchasing!
Here are my comments:
1) I need to analyze the page content. Please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link for a quick check;
2) That text is probably coming from Vimeo. When you embed the video make sure that you don’t include the link back to Vimeo;
3a and b) Not sure if I understand you, but please send me a private message with a link so that I can see what you mean;
3c) You can turn that OFF on the portfolio tab of the theme options;
4) Please send me a link so that I can analyze that;
Cheers!

First issue sorted, thanks for the quick reply. I am now having trouble finding how to change the text of the “Latest Work” menu button in the Modern Agency theme.

Hello once again,
You can manage the menus under Appearance>Menus. Detailed help here https://www.pirenko.com/2014/07/24/mastering-wordpress-menus/
Cheers!

having trouble changing the main background image of the Modern Agency template. Where can I find this?

Hi,
Thank you for purchasing!
What you are seeing there is the first row background image of the page content. Using the page builder that is included with the theme you can edit that row properties by clicking on the pencil icon.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!

Hi, I purchased this theme but I need to remove the bottom “copyright” footer without using CSS, can you tell me which PHP file generates that footer?

Hi,
Thank you for purchasing!
You don’t need to edit any file or add any CSS for that.
That text can be coming directly from the theme options or from the page content.
If it is coming from the theme options, please go to the Footer tab of the theme options and edit the “Copyright area” options.
If it is coming from the page content simply edit the page using the Visual page builder that is included with the theme. Please notice that the theme has the option to append a page to the footer which you can also turn ON/OFF on the Footer tab of the theme options.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!

Perfect, I found the options – thank you for the help and the VERY quick reply, love the theme you do great work :)

hello first off amazing theme, thank you. im trying to ad a full width background color to the slider images caption. , similar to sling.com, but after setting everything to full width the caption background wont go full width

thanks again

Hi,
Thank you for purchasing!
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!

Hi, Im using Hook, and the site is working brilliantly on most browsers – except in IE9, the coloumns arent working properly – instead of 2 column they are only showing as 1 column. I have checked on the original content form 1 click install and this is the same. is there a work around

Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers!

Hi Pirenko, I am having issues with uploading a new font to the theme. I have used the fontsquirrel website as directed in the documentation. I believe the problem might be the path chosen to upload the webfontkit folder to my website’s server. I followed the example file you uploaded using this method, namely this one: “Self hosted font example: http://www.pirenko.com/wp-content/themes/aria/inc/fonts/bebas_neue/stylesheet.css”. I tried to place my uncompressed webfontkit folder into the same directory (which is this one: “/public_html/wp-content/themes/hook/inc/fonts/webfontkit-Autumnchant/stylesheet.css” and setting the font-family to ‘autumn_chantregular’ as this is what is written in the stylesheet.css file. When I set the font in the theme to autumn chant, it shows up as something like times new roman. Would you know where I am messing up? Thank you

Hi,
Thank you for reaching us once again!
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!

Hi Pirenko, Is there a way to adjust the line spacing in the Testimonials element for mobile views? On a computer screen it looks good. However, on the mobile it’s way too lenghty. See www.sugato.nl/home/#testimonials

Hi,
Thank you for purchasing!
Please send me a private message and I’ll send you some custom CSS to achieve that.
Cheers!

Just a quick note: ​it is looking a bit weird, because you have the font size set to 10pt on the testimonial content. I just replied to your email anyway. Thanks :)

Great; used your code, and very happy with it :).

How do you get the different page transitions to work within the theme. For example, I switched the options to slide in / out horizontal… but the transitions have not altered. What am I missing?

Hi,
Thank you for purchasing!
The transitions only work if the Ajax load option is active (you can switch it ON/OFF on the general tab of the theme options).
Please notice also that if the WordPress admin bar is active/visible, the pages will load “normally” (even if the Ajax load option is ON).
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!

Yes, ajax is option. Ah – it was the Wordpress Admin Bar. Will do and thank you.

You are always welcome here :)

I also tried to add the “full demo” menu to the “full demo home” page and nothing appears… http://patrickgormanonline.com/wp/full-demo-home/

How do I fix this?

I just replied to your previous comment. Thanks!

Hi,

For some reason I am having a bit of difficulty with the menu system. I installed the demo content, but the wrong menu item gets highlighted when i click on it. Please see this page: http://patrickgormanonline.com/wp/architecture/

... and click on “our work.” The menu takes us to “our work” but “about us” is highlighted.

how can I resolve this?

Best, Monica

Hi, please make sure that you are using the latest theme version. If you still have trouble please send us a private message. Thanks!

It is. I just downloaded and installed it today. OK. I will send private messages.

Ok, thanks! I will comment after I receive them.

Hello,

First of all, respect for the awesome looking theme.

Can you please provide a link where it would be possible for me to install your theme on Woo-commerce to check out the admin/customization panel before I make a purchase?

Thank you.

Hi,
Thank you for reaching us and for the kind comments!
If you want to test the theme on our server, please visit https://www.pirenko.com/sandbox/
Cheers!

Hi Pirenko,

I sent you an email Thursday. I appreciate you must be busy but if you have time can you respond to my questions? I need some advice on the Portfolio section of my website. I sent it to both of your emails (new and old)

Cheers Andy

HI,
I got your email 14h ago. I will reply in the next couple of hours.
Cheers!

Hello, how do we change the order of the portfolios?

Hi,
Thank you for purchasing!
Please check this small article what will help you with that https://www.pirenko.com/blog/2013/05/29/changing-custom-post-types-order/
Cheers!

Thank you.

You are always welcome here :)

The photo gallery used via Visual Composer isn’t working on mobile devices. It brings up a blank white screen without ever loading the lightbox image.

Hi,
Thank you for reaching us once again!
We don’t have any similar report so please send us a private message with a link to this page so that we can test it.
Cheers!

We have successfully created the website but notice a couple of minor issues as follows:

1.) On mobile devices, we noticed that portfolio items (and maybe other post types) quickly shift upwards after scrolling down the page. I’ve included a video to illustrate this: http://sttu.info/2nJM5CH

2.) It would be nice if the loading screen popped on as soon as a link is selected instead of loading after the new page begins to load, so that the user isn’t wondering whether the mouse/touch registered properly. Is this functionality easy to modify?

To the best of my knowledge, I have the most recent version of everything, but I’ve included credentials per your instruction.

2.) You offer a cool preloader that covers each page until it is finished loading. That works good once the page begins to load, but oftentimes there’s a small lag between when a user presses any link and the hosting server responds with the requested page. This can be 5-7 seconds before the preloader has a chance to download. If the preloader loaded onClick instead, it would help the user understand that their click action was recognized.

The preloader is shown 0.3 seconds after you click on a link. Please send us a private message with a link and tell us where we should click to replicate this issue.
Thanks!

Maybe it’s just the device, but I think the preloader loads once the server responds back and begins to download the new page, not prior to sending a request onClick. Either way, I actually sent credentials already to discuss issue #1. Thanks for being so responsive.

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