8584 comments found.
Hi! A presale question. I remember from somewhere that X has a header builder but I cant find any demo or footage on that. So …. does X include a header builder or is my imagination playing tricks?
Hi There,
X does not, but if you’d like to contact us directly we can provide additional information.
Cheers!
Hi, it’s been three days without a reply . I’ve suspend my work until the issue is solved . Can you check it please.
Leurent
Hey There,
I’ve checked out ticket system and there is none. Please make sure to open a ticket in our member area under “Support” so one of our staff can help you out as soon as possible.
does X support video header content?
Yes sir! You can see an example in our Integrity 01 Demo.
awesome! ty!
Most welcome!
ok i just purchased! where do i find the Slider Revolution purchase code to activate it?
You do not need to activate it as we take care of support and updates (as they are released from the developer).
ok gotcha. i see that now thanks! i’m loving X already! love all the options and features!
Glad to hear that! Let us know if you need anything else along the way.
Hello, I installed an x theme and it does not let me edit the default index page.
Its support system is very complex, I do not understand, I put the purchase code and it tells me that it is already used.
Yes, I used it to activate the theme, not to ask for support, you have to reveal that because you can not ask for support as well !
Hi There,
It looks as though you have opened up a ticket already. A member of our team will be happy to take a look at your particular issue just as soon as your thread is up.
Cheers!
Sorry, I paid a little, a little with the language,
thank you very much
Best regards
German Pace
You’re welcome 
i do had a .json settings file from version 3 and now when i try to import the settings i get the message: Error importing settings! Please check that you uploaded a customizer export file. Could you tell me why that happens? Thank you so much
is it a one time fee for purchasing X theme?
Hey There,
Yes X is a one time purchase with lifetime updates. Hope that helps!
I’m looking to use X to create a florist website, will I be able to create something similar to http://demo.wpthemego.com/themes/sw_paradise/?page_id=816&header_style=style3 , including the counter set up for flash deals?
Is there a way to import a template from another website to use with the X?
Hi there,
Thanks for writing in. X is a great option for any eCommerce site, as we integrate styling with WooCommerce. You could achieve something similar to that site by using X with some of our Extensions (included free with each purchase). We don’t have a way to do that countdown you’re looking for, but it might be possible with the addition of another WordPress plugin.
Is there a way to have variable options on the shopping cart page without having to click and go to the individual product page to see the variable options?
The idea is to have the customer to be able to choose size, quantity and color, right on the shopping page without ever having to click the product to go to the separate product page. Thanks.
Hi there,
Thanks for writing in. This depends on how you configure WooCommerce. You can take a look at how “Variable Products” work here: https://docs.woocommerce.com/document/variable-product/
Hi. Just Bought the theme and started to work no my website. I’ve chosen to use App template. Don’t know why the home page of it is no longer available to edit.
It has this message:
“An unidentifiable error is preventing the live preview from loading. Switching to Skeleton Mode.”
Any help?
Hi I use a development, (testing), staging and production workflow. Will a single license work with this workflow? Cheers
We allow for each license to be validated on a production and staging environment. If you are adding a third environment into the mix you won’t be able to validate that location (most people just have two).
Let us know if you need anything further!
Hey There,
Please join our member area here and open a new ticket so one of our staff can help you out with this. Thank you!
Hello, why don’t you just add the missing plugin to the download package? Can’t see any reason why I need to register to member area and post the same question. Please add missing plugin to the package, that’s all. Thanks for your kind support
There is nothing to add, it is already there. Once you are validated you can go to the Overview page in your WordPress dashboard and install it directly from there.
A pre-purchase question:
If I buy this now, would I have the ability to switch to X Pro later for free if I want to?
I have other questions:
What version of Visual Composer is included with the them?
And can I use Google fonts or any other font manually?
And what element should I use to make blog posts appear with paginations …?
Hi there,
Thanks for writing in. As they are separate themes, there isn’t a way to switch for free. We did provide access to Pro to our customers who purchased X prior to Pro being launched, but this isn’t possible with new purchases.
Currently we provide VC version 5.0.1 and you can see the versions of other plugins here: https://theme.co/apex/kb/version-compatibility/
This is often a bit behind the developer releases, as we don’t provide the updated version until we’ve fully tested it with X and can ensure compatibility.
It’s possible to use Google Fonts, system fonts, and we have integration with Typekit. Using other custom fonts is possible with custom CSS, but not connected to our font options.
Hi,
I’m thinking of purchasing this theme as I want to make a similar website to this:
thetop10antivirus.com
Will your theme be a good option to go for?
Will I be able to make tables easily enough?
Thanks,
Harvinder
Hi Harvinder,
Thanks for reaching out. X is a great option for any marketing site. We don’t have a rating feature that will allow you to create tables, but we do include ACF Pro for free as part of our Extensions. Using the repeater field, you could make a custom field that allows you to quickly add or remove items and sort them.
Hi, Can this site be used as a review and rating site. Members can sign up and review and rate something I have put on the site? Are there any elements within your theme that allows this to be done well?
Thanks
Hi there,
Thanks for writing in. As a theme, X would be a great way to present a review site. We don’t have any review or rating functionality built in. It’s a bit more than a page level element, as data is being tracked. This level of functionality is something you would need to look for a plugin to accomplish.
Hey There,
Our theme is fully translation ready and can be used with RTL. Hope that helps!
Hello themeco
I have purchase your theme, it is really nice, except one thing, in mobile device video in banner is not working, it is replaced by either image or blank color. can you please guide us how to play video in mobile device?
Thank you.
Hi, i CANT ABLE TO SET THE THEME BECUASE THERE NO BLOCK IN VISUAL COMPOSER SO HOW CAN I SET MY HOMEPAGE PLS GUIDE ME. THANK U,
Hello, reagarding the premium plugins that come with the theme, i already have purchased one lisence with you guys and i dont have access but someone i recommended to buy it did, im about to buy another one but i want to make sure that the plugins and updates come with the new purchase, If they dont come with a regular purchase is there an option to buy them all from you with extra charge or something.
Thank you!!!
Everytime I try to activate Superfly I am getting this message PLUS I do not see any X ADDONS to be able to run extentions – thanks here’s error message rick@dealereco.com /Fatal error: Cannot redeclare sf_menu() (previously declared in /hsphere/local/home/c340377/dealerengagement.com/wwjd/wp-content/plugins/superfly-menu-KrhTdo/main.php:103) in /hsphere/local/home/c340377/dealerengagement.com/wwjd/wp-content/plugins/superfly-menu/main.php on line 114
Hi There,
A member of our development team would be happy to take a look on the support page of your Themeco account. If you haven’t registered for access yet, you can do so here.
Cheers!
Please have support contact me as the product is registered email above thank you
Regretfully they can not do that, but they can reply to a ticket once opened – just follow the steps on the support tab in your Themeco account.
