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A: If you have first registered for access and are having trouble logging in, please follow these steps.

1. Be sure you have added our email info AT theme DOT co to your contact or white list. We have found that self hosted email address such as email AT yoursite DOT com can be particular about flagging things as spam/junk so be sure to first add our email address to your contact list then try the password reset again. Be sure to do this even if you are using a more standard service like Gmail or Yahoo.


2. You can also use our password reset if you have forgotten your login info. If you are not receiving the reset email please be sure you have added our email address to your contact list as outlined in point #1.


3. If you have added our email to your contact list, attempted the reset password again, and are still not receiving a response – feel free to contact us, and we can manually reset your account. If you have sent us an email, we typically respond within a few hours although in certain cases it might be up to 24 hours. If you have not heard back from us in 24 hours it is virtually always because responses we have sent are being bounced back to us. If so, feel free to contact us from a different email, Tweet us, post a comment to our ThemeForest comments, or send your best carrier pigeon, and we’ll be happy to assist further.

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A: All themes sold on ThemeForest are sold for a single use, so if you wanted to use X on say 3 sites, you would simply purchase 3 regular licenses. We thank-you ahead of time for your repeat business as this allows us to continue to both develop and support the best WordPress theme on the market!

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A: We believe X is a good blend of high end functionality mixed in with intuitive controls appealing to both newcomers as well as experienced developers. Having said that, there is always a bit of a learning curve with any new product, and this is no different with a product as dynamic as X. Our member center is full of video tutorials and articles covering everything from theme features to tips on customizations. Be sure to browse through our full list of features in addition to reading through some of the testimonials and reviews from actual customers. You will see that there are many different skill sets and backgrounds of customers ranging from complete beginners to established veterans. We take great pride in both our product and support resources!

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A: While X features many aspects that make it a great option for beginners, we certainly haven’t forgotten about our more advanced users. Great as a standalone theme, X can also be thought of as a framework that serves as an incredible foundation for any new project.

Our revolutionary Stack concept can easily be extended via child themes for complete customization. Start with an already existing Stack and modify its “Views” (i.e. templates) as needed, or create a new Stack from scratch taking advantage of X’s underlying functionality as a base. Additionally, we’re continually expanding on X’s already flexible nature by adding new action and filter hooks for developers to implement content or alter output in a snap.

We’ve found that even the most experienced developers have enjoyed working with our live editor as it makes rapid prototyping a breeze. Trying out new navbar layouts, page structures, typography, and more are all only a click away without having to modify any core architecture of the theme. We work with many agencies and companies that use X as their default theme for future client projects, and we would love the opportunity to meet you and learn more about your business. Our clients range from new blogs to big brands (and everything in between), so we are quite familiar with the needs of both small and large organizations alike.

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A: Customers are certainly welcome to extend the functionality of their X-powered site with the use of 3rd party plugins, however unless they are integrated into the theme in some way (Revolution Slider, Gravity Forms, our own Extensions, etc) then we can not provide support or guarantee compatibility. The implementation, customization, and troubleshooting of any issues that may arise are the responsibility of each customer. Technically speaking, since X was developed according to development best practices, any well developed 3rd party plugin should play nicely with X, however due to the virtually limitless nature of things that can and often times do go wrong with software, we can’t support something that we have not first developed or integrated into the theme. For plugins that are integrated into the theme, support covers product related questions (no customizations).

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A: Each X license purchase includes a copy of all of our Extensions for your optional use on one site. These are a combination of tools we have developed in-house and 3rd party plugins. We fully support each Extension as well as provide updates as they are available. Each of the 3rd party plugins are available for purchase directly from the makers of those tools only if you want direct support from the product creators or access to premium resources they may make available to their customers (your X purchase code will not allow you to register for support from the creator of the plugin). Keep in mind you are not required to purchase a license as the tool is provided with your purchase and supported by Themeco.

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A: Contrary to what you may hear, not all multi-purpose or all-purpose themes are bloated with respect to their code and development, and it is important to understand the intentions of those claiming as such (people simply saying what they’ve heard others say, competitors, those simply uneducated about a particular product, etc). It is true that when certain products integrate numerous features into a single tool they sometimes do so at the expense of things like performance, however since we can only speak to our own product, here is what you need to know as far as X is concerned.

From our very first drafts at the proverbial drawing board, it has always been our highest priority with X to never implement new features at the cost of performance. X is a completely custom theme from the ground up and isn’t based on any prior framework, which means that we ultimately have complete control over how things are managed and implemented throughout the product.

For instance, styles and scripts are conditionally loaded based on theme settings. With our Stacks (unique designs built into X) none of Integrity’s CSS gets loaded into the browser while Renew is active, similarly to how some of Icon’s unique JavaScript is not output if Ethos were your Stack of choice.

Additionally, we’ve taken care of minifying and concatenating all of our CSS and JavaScript before shipping the theme. This professional practice is done to ensure that there are fewer HTTP requests in the clients browser and that file sizes are kept as small as possible for quick and speedy downloads. Typically this is one more “tweak” users must implement on their own websites via third-party plugins and a lot of extra configuration. With X, things come ready for you right out of the box.

Furthermore, updates such as this one reveal just how far we’ll go to ensure features are not developed at the expense of performance. Many customers have shared their results, and we are constantly asking the question how things can be done better, faster, and with performance in mind. The release of our Extensions are another example of this. These tools introduce high level functionality into completely separate plugins so as to keep the main theme lean and optimized while still providing the feature for those who wish to use it. Our Shortcodes are also included as a separate plugin.

We have also put together a detailed article in our Knowledge Base that covers many of the user side performance configurations that customers can make to their own sites to further optimize. These are things that go beyond the development of the theme an are an important piece in the overall performance strategy since there are things that are completely outside our control such as image compression, browser caching, CDNs, hosting environments, and more.

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A: This happens when your server configuration does not allow files to be downloaded from local URLs. We would advise checking with your host to allow this.

Alternatively, you can always install the plugins manually. You can find them in the package downloaded from ThemeForest at this location:

/x/framework/plugins.

These files can be uploaded and installed via the Plugins page in your dashboard.

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A: Unbeknownst to us, there was a tool released as a free plugin on WordPress.org by the same name. This is not our page builder. Cornerstone can be installed within X once you update to V4+ of the theme or by going to Addons > Extensions in your WordPress dashboard, so make sure you are using the correct plugin.

You will also know it is our tool if it says “Themeco” in the by line of your WordPress plugin page (example below).