8581 comments found.
Pages templates return to default when saved… Cannot pick the page template after latest update. I pick no header, no footer… and get the default. ;p
Hi There,
Thanks for reaching out! A member of our team will be happy to help with all support questions in our forum. This article explains how everything works.
Cheers!
hello How to display the price of the product? Where can I find the setting?
https://nezhyn.com.ua/product/matracz-four-red-marsalla-marsala-9002000/Third time is hopefully a charm, as you keep deleting my comment. I will rephrase yet again. Where can modern web design elements be found in X theme?
Hi There,
We do not have control over the comments, only the Envato staff do. There are hundreds of Elements, in additon to templates, sections, and more available in Design Cloud. Finally, with our Extensions you can select from dozens of 3rd party plugins to add to your site. If you have any other product questions feel free to reach out to us directly. We also have dozens of tutorials on all aspects of Cornerstone available on our YouTube Channel.
Cheers!
Thank you for your reply. Odd, when I installed X on a site, only about three elements showed as importable. Is there a text version of tutorials available for those who don’t learn well from video due to its one-sided nature?
There are transcripts from the YouTube videos if that helps. Simply click “Show Transcript” at the bottom of the video description. Our docs are also full of detailed tutorials.
I appreciate your helpful replies here. I will have a look.
You’re most welcome!
Hi, how can I updatre LayerSlider to the latest version 7.15.1? the X update package is not include this only up to 7.11.1
Hi There,
This article tracks the latest supported versions and is generally updated weekly. Once the new version is approved, you’ll see it reflected there. If you are properly validated, you’ll be prompted in the WordPress admin to update and won’t need to wait on the X package update at ThemeForest to be updated.
Cheers!
How to remove the woocommerce countdown banners (product page, product category and who knows where) for discounted products? This should not be automatically enabled? I can’t just simple hide it with css.
Also my product licenses aren’t working on support page for tickets and therefore maybe here someone knows.
Hi There,
Thanks for reaching out! All support is handled in our support forum, and you can read more about the process for getting support here including how to renew support if it is expired.
Cheers!
Thanks! It was strange i didn’t find that by myself, so i needed to check and sadly was using a theme with similar name on that site and got it mixed up! (I do have also websites with X and Pro.
No worries!
Hi, the latest X theme is compatible with woocommerce 10?
Hi There,
Thanks for reaching out! We always keep X compatible with the latest version of WooCommerce.
Cheers!
after last update the theme is not validated anymore. Under https://theme.co/account/license the license is listed with the right domain. If i try to validate in the WP-Backend i got the following error: cURL error 28: Failed to connect to community.theme.co port 443 after 10002 ms: Timeout was reached The server under community.theme.co seems to be down for several weeks resp. sends back: status: “404”, message: “Unknown API endpoint `/`” please fix your validation service.
Hi There,
Thanks for reaching out! We are not received reports of other validation issues, so it sounds like something with your hosting environment or site specifically. The community.theme.co location was used in the past, but hasn’t been used for validation in several years. Please revoke your validation and then re-apply, or speak with your host directly to make sure they are not blocking access to the update server. If you need anything further, renew support with one of the following options.
Cheers!
We are experiencing a design-related issue with the navigation menu on our website. When adding multi-level navigation items, the navigation icon layout becomes distorted.
Could you please help us resolve this issue? The details are as follows:
X Theme Version: 10.6.6, PHP Version: 8.2.28
Screenshot: https://tinyurl.com/yo32vsog
Please let us know if you need any additional information to investigate further.
We are encountering an error related to the Cornerstone plugin on our website. Could you please assist us in resolving the issue? The details are as follows:
X Theme Version: 10.6.6, Cornerstone Plugin Version: 7.6.6, Wordpress Version: 6.8.1, PHP Version: 8.2.28
Error: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the cornerstone domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. (This message was added in version 6.7.0.)
Good day I have a challenge to validate my theme at a new location and new domain even after going to the validation page and changing the URL to the new temporary URL and staging URL. Unfortunately, I no longer have access to the old site where the theme was initially installed. When I enter the code, I keep getting the message that “Your code is valid but looks like it has already been used on another site. You can revoke and reassign within your Themeco account.” I am not sure what other step is missing in the revocation process.
Hi There,
You will need to login to the Themeco account where the license was registered and change the URL of the license by following these instructions. It also looks like the support period of your license has expired, and if you need anything further, you can renew with one of these options.
Cheers!
Good day,
I can’t access my Themeco account. When I reset my password, I don’t get an email.
Please help!
Good day. I was not able to keep up with the hosting fees at Bluehost and could not transfer my website out of Bluehost either due to some hidden policy clause that I was not aware of at the time of joining. As a result, that website is no longer functional, and the domain expired. I therefore cannot access it to disable the theme there in order to use it on a new website with a new domain. Can you help me deactivate it to make the transfer possible?
I am getting this error: Found a sectioned h1 element with no specified font-size or margin properties. More information: https://developer.mozilla.org/docs/Web/HTML/Element/Heading_Elements#specifying_a_uniform_font_size_for_h1
Deprecation Alert: Functions listed below are deprecated and will be removed in Version 7.0.0. Please update accordingly. “getArrSliders” is deprecated. Use “get_sliders” instead. “getAlias” is deprecated. Use “get_alias” instead. “getTitle” is deprecated. Use “get_title” instead.
can you please advice how to fix them ?
thanks in advance
Hi Natah,
Thanks for reaching out! A member of our development team would be happy to take a look in our forum. If it is your first time there, this article explains how everything works.
Cheers!
My license is valid and it is showing in my downloads list in themeforest. But when i goto my site and try inputting code, it says: Your license of X is not validated. Place your Envato purchase code or Themeco license to unlock automatic updates, access to support, and Extensions. Learn more about product validation or manage licenses directly in your Themeco account.
When i goto themeco the revoke option do not show up, nor do have any license and it says it is assigned to another user, but i do not have any other account or site where i added the code.
Hi There,
The license associated with your account was transferred by you to another Themeco account, and that is why the license can’t be used.
Cheers!
Hi, do you use in your theme code like it apply_filters( ‘the_title’); ? Without the second argument, it can produce errors like those reported here PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function Vc_Autoload_Manager::{closure}(), 1 passed in /srv/http/parisdiarybyla ure.com/wp-includes/class-wp-hook.php on line 324 and exactly 2 expected in /srv/http/example.com/wp-content/plugins/js_composer/include/autoload/hook-wpb-hide-titl e.php:13 Stack trace: #0 /srv/http/example.com/wp-includes/class-wp-hook.php(324): Vc_Autoload_Manager->{closure}() #1 /srv/http/example.com/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /srv/http/example.com/wp-content/plugins/cornerstone/includes/shortcodes/share.php(34): apply_filters() #3 /srv/http/example.com/wp-includes/shortcodes.php(434): x_shortcode_share() #4 [internal function]: do_shortcode_tag() #5 /srv/http/example.com/wp-includes/shortcodes.php(273): preg_replace_callback() #6 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/plugins/visual-composer.php(
I found an error in your plugin ‘Conrstone’ here https://i.imgur.com/MVFvrQ0.png You should use the second argument for apply_filters( ‘the_title’) with post_id otherwise, any other plugin like wpbakery can use something like
add_filter( ‘the_title’, function ( $title, $post_id ) { if ( wpb_is_hide_title( $post_id ) ) { return ’’; } return $title; }, 10, 2 );
And every time it will be a fatal error cos you do not provide a second argument for a filter.
Hi There,
We’ll have a fix for the_title filter soon, most likely in our next point release later this month.
Cheers!
Hey.
Latest of WPBakery page builder (v. 8.3.1) breaks the blog page on any style stack (Integrity, Renew, etc. I can reproduce it on the Renew stack. This error has been published also here by someone else: https://theme.co/forum/t/blog-posts-no-longer-showing-on-blog-page-intergrity-stack/112245
Solution is to disable WPBakery Page Builder. As theme author, you may want to reach out to WPBakery so you can help them fix this critical issue that are currently getting your clients.
Details:
[01-Apr-2025 11:33:14 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function Vc_Autoload_Manager::{closure}(), 1 passed in /srv/http/parisdiarybyla ure.com/wp-includes/class-wp-hook.php on line 324 and exactly 2 expected in /srv/http/example.com/wp-content/plugins/js_composer/include/autoload/hook-wpb-hide-titl e.php:13 Stack trace: #0 /srv/http/example.com/wp-includes/class-wp-hook.php(324): Vc_Autoload_Manager->{closure}() #1 /srv/http/example.com/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /srv/http/example.com/wp-content/plugins/cornerstone/includes/shortcodes/share.php(34): apply_filters() #3 /srv/http/example.com/wp-includes/shortcodes.php(434): x_shortcode_share() #4 [internal function]: do_shortcode_tag() #5 /srv/http/example.com/wp-includes/shortcodes.php(273): preg_replace_callback() #6 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/plugins/visual-composer.php(4936): do_shortcode() #7 /srv/http/example.com/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(639): vc_theme_vc_column() #8 /srv/http/example.com/wp-content/plugins/js_composer/include/helpers/helpers.php(1419): WPBakeryShortCode->output() #9 /srv/http/example.com/wp-includes/shortcodes.php(434): vc_do_shortcode() #10 [internal function]: do_shortcode_tag() #11 /srv/http/example.com/wp-includes/shortcodes.php(273): preg_replace_callback() #12 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/plugins/visual-composer.php(5228): do_shortcode() #13 /srv/http/example.com/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(639): vc_theme_vc_row() #14 /srv/http/example.com/wp-content/plugins/js_composer/include/helpers/helpers.php(1419): WPBakeryShortCode->output() #15 /srv/http/example.com/wp-includes/shortcodes.php(434): vc_do_shortcode() #16 [internal function]: do_shortcode_tag() #17 /srv/http/example.com/wp-includes/shortcodes.php(273): preg_replace_callback() #18 /srv/http/example.com/wp-includes/class-wp-hook.php(324): do_shortcode() #19 /srv/http/example.com/wp-includes/plugin.php(205): WP_Hook->apply_filters() #20 /srv/http/example.com/wp-includes/post-template.php(256): apply_filters() #21 /srv/http/example.com/wp-content/themes/x/framework/views/global/_content-the-content.php(17): the_content() #22 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(36): include(’...’) #23 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(85): x_render_view() #24 /srv/http/example.com/wp-content/themes/x/framework/views/global/_content.php(17): x_get_view() #25 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(36): include(’...’) #26 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(85): x_render_view() #27 /srv/http/example.com/wp-content/themes/x/framework/views/renew/content.php(19): x_get_view() #28 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(36): include(’...’) #29 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(85): x_render_view() #30 /srv/http/example.com/wp-content/themes/x/framework/views/global/_index.php(32): x_get_view() #31 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(36): include(’...’) #32 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(85): x_render_view() #33 /srv/http/example.com/wp-content/themes/x/framework/views/renew/wp-index.php(16): x_get_view() #34 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(36): include(’...’) #35 /srv/http/example.com/wp-content/themes/x/framework/legacy/functions/frontend/view-routing.php(85): x_render_view() #36 /srv/http/example.com/wp-content/themes/x/framework/legacy/templates/index.php(16): x_get_view() #37 /srv/http/example.com/wp-includes/template-loader.php(106): include(’...’) #38 /srv/http/example.com/wp-blog-header.php(19): require_once(’...’) #39 /srv/http/example.com/index.php(17): require(’...’) #40 {main}
This is only a workaround in fact. I use WPBakery/Visual Composer shortcodes such as [vc_row]...
Downgrading to WPBakery Page Builder from 8.3.1 to 8.2 won’t work: the plugin cannot be enabled with the latest version of the X theme. It says: “Update Required”. You have made a mistake as theme author to say that WPBakery 8.3.1 is compatible with the latest version of the X theme. It is not. https://theme.co/docs/version-compatibility
Even if I write in js_composer/js_composer.php that the version 8.2 is in fact 8.3.1 and I enable the plugin, it still does not work, whether the X theme is the latest or the stable edition.
Currently waiting for a 8.3.2 beta or release that fixes the fact that the blog disappears. Disabling WPBakery is not a solution for those that use WPBakery shortcodes.
Hi There,
Feel free to reach out to WPBakery if there is a problem with the plugin as we have no visibility into their development. We simply integrate the bundled version they make available, and once it is released, we will make it available to customers.
Cheers!
Hello @THEMECO, will the issue in the Cornerstone plugin mentioned by @dollar4444 be fixed? This issue has also been mentioned to me by the WPBakery team on Facebook. “We had found the issue in Cornerstone plugin as well. However we found an area in WPBakery Page Builder that requires fix as well. This fix will be likely available in 8.4 release.”
Hi There,
We’ll have a fix for the_title filter soon, most likely in our next point release later this month.
Cheers!
Hi there, quick question. I purchased a license several years ago for X. The website I used it for has since been shuttered. Am I able to use the license on a new website?
Hi There,
Sure! You can reassign the license from within your Themeco account by following these instructions.
Cheers!
I have already lost one day trying to find a way to solve this:
I bought 3 Licenses of X Theme some time ago. I am trying to write a post in the forum but THERE IS NO WAY TO DO SO.
Also there is no way to ‘Unlock’ my licenses. As it seems that any interaction to handle my licenses or ask in the forum is not enabled, I’ve tried to write a message (the only thing I can do) to a staff member about being able to use my licenses and post in the forum to no avail since I have received no answer.
I am not asking about direct support, I just want to USE MY RIGHT TO USE THE PRODUCTS I BOUGHT.
Is there any way my interaction in the forum can be enabled so I can ask how to unlock my Licenses for future use?
Hi There,
Support is included for 6 months per the terms set by ThemeForest. You also do not need to unlock your licenses in order to use them, unlocking is if you are trying to move the license from one Themeco account to another (active support is required for this setting to be enabled). Even if support has expired, you are welcome to use the license, even re-assigning the domain from within your Themeco account by following these instructions. If you need any further help, you can renew support with one of these options, and a member of the team will be happy to assist.
Cheers!
Thanks for your answer.
I want to revoke the licenses from within my theme.co account dashboard (not from within Wordpress as I have deleted the ‘x theme’ installations in those wordpress sites) – as the instructions say at ‘theme.co docs’:
“Revoking the License Key
You can also change the url assigned to each license from within your Themeco account dashboard.”
—
How can I unlock my licenses from within my theme.co account? Right now my 3 licenses say:
“This license is locked. Unlock if you wish to transfer to another account.”
—
From what I read and see on ‘theme.co docs’ there should be a lock icon to the right of each of my licenses but it’s not available for me – that way I could lock and unlock the licenses easily as the information on ‘theme.co docs’ and forums say.
Also would like to know if people who have bought licenses are entitled to post in the forum even when direct support has expired (within 6 months from what I read).
Hi There,
The lock icon does not have anything to do with re-assigning the license, just transferring out of the account as explained above. If support has expired, you won’t have the option to move the license out of the account. You can still reassign the license to a different URL, and this can be done from the license page of your Themeco account. Just click the edit pencil at the end of the currently assigned URL and assign a new one.
If support has expired, people do not have access to post in the forum as that is where support is provided.
Cheers!
Ok thanks for your response.
Best Regards
Our pleasure!
You were using to support your product on the forum and that’s not the case anymore how it was used to be. I rarely need help but now couldn’t open the ticket. I see that you’ve changed the global blocks to components and I need to make one and couldn’t figure out the params. I have checked your docs and did search the forum as well but didn’t get any help with that.
I see some example json for the button is like this one.
``` { “text” : { “label” : “Text”, “type” : “text”, “initial” : “Click Me” }, “link” : { “label” : “Link”, “type” : “text”, “initial” : ”#” } } ```
I have tried to manipulate the type with content but that didn’t work. I’m trying to make the headline component so how do I figure out what text to add in the json, for example the content option of the headline.
Hi There,
Those support policies are set by ThemeForest and we are required to uphold them, however you are welcome to renew support if you need any direct help through one of the following options.
In the meantime, be sure to check out the articles on Components and Parameters.
Cheers!
Why does the post pagination doesn’t work on the signal post layout? I loaded the posts using the loop provider with the query builder but added the post pagination below, which doesn’t work.
I had purchased a license in the past which is used with my active domain. However, I can no longer access the beta site on my local machine. Please advice.
Hi There,
A member of the team would be happy to help with any product questions in our support forum. This article explains how the process works.
Cheers!
