Discussion on X | The Theme

Discussion on X | The Theme

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4.76 (6,636 ratings) 4.76 stars
Cart 218,699 sales

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8417 comments found.

Hi there, Wordpress says the latest X version to upload is 8.1.5, but here on Codecanyon there’s the 8.1.3 version. Why this? The same with Cornesrtone.

Thanks

Hi there,

I’m sorry for any confusion on the versions. We just released X 8.2.0 and Cornerstone 5.2.0 and those versions should be reflected once Envato approves the new uploaded bundles.

I need help! I registered my license under another email address and forget what email I registered it under. I have my license key and need to disable a domain.

Hi There,

Please contact us directly with your purchase code, and we’ll be happy to take a look.

Cheers!

Good Day,

I am having issues updating the theme and associated plugins, and as a result am having problems making changes to the site or updating the theme. I am not the original developer of the site and therefore do not have access to the purchase codes to contact support.

The website was very outdated when handed over to me. I have updated wordpress core and all the other plugins, and upgraded the php version.

When editing with cornerstone, I cannot delete any elements – the siderbar buttons are not working.

I also get this error on the extensions page: Could not retrieve extensions list. Please ensure your firewall is not blocking requests to theme.co.

My theme and plugins all show that they are up to date, but are actually very outdated. Slider revolution causes a fatal error on the latest few versions of php and cannot be activated.

Versions: X Theme: Version 4.0.6 Cornerstone: Version 1.0.5 Slider Revolution: Version 4.6.93

I’d really appreciate your assistance in this matter, I can give you access to the site so that you can see my product is registered and perhaps help me to investigate?

Hi there,

Sure we’d be happy to take a look. All of our support is handled in the forum so you can open a new topic there: https://theme.co/forum/

Then one of our developers can review this issue and advise a solution.

PMG2019

PMG2019 Purchased

Hi, it took a long time to change my website from the provisional to the final site, and now I have no options to change the license destination because the support has expired and my Themeco account has disappeared. Is it possible to recover the account to change the destination of the license?

Hi there,

Your Themeco account should still exist. If you reach out over email and send us the purchase code we can help locate your account. You can use the contact form on our profile page.

Hi, I just buy a X license, and later, upgrade to pro. But i’m not sure it’s working ok, because, i can’t launch the Header Builder or footer builder among other things.

Hi There,

A member of our team would be happy to help in our support forum. If you haven’t registered for access yet, you can do so here. For more info on how the support process works be sure to check out this post.

Cheers!

Please this item come with sample pages and cornerstone page builder?

Yes, demo content is included. After installing X it will prompt you to install Cornerstone which is required to use X. Then if you validate your installation by providing your purchase code you will have access to Design Cloud where you can automatically import many different design assets and even fully built sites to start from.

I am trying to install a site (App) from Design Cloud but when I click in Yes, Proceed nothing happens

Hi there,

Can you try the latest version of X and Cornerstone? I believe this issue was corrected in an update we pushed out yesterday. If you still have any issues please reach out to our support: https://theme.co/forum

Hi, thanks, it worked, thanks! But now when I change the typography on theme options it keeps the same font and won’t change with the one I chose.

Thank you for confirming. If you contact support we can check your site and advise further on that issue (https://theme.co/forum).

Hello, I want to know if it is possible – with your theme – that I display only a list of blog posts on my frontpage? I need only the post title, blog category and the date. No Image or so. Greetz Markus

Hi Markus,

Thanks for reaching out. Sure, this is possible. If you don’t set a thumbnail, it won’t show anything. It would include a post excerpt however, so it might take a bit of customization to stop that from showing.

Hello! I have some problem with content on my portfolio page. How can I contact to support? Thank you for advance!

Hi There,

A member of our team would be happy to help in our support forum. This article explains how everything works.

Cheers!

Hi I have imported the demo (crafty), but the menu are different from the demo on your website. The logo was not located at the same level of the menu bar, and the cart icon was located under the menu bar. Please let me know if I need add any custom code to modify it to the style on your demo. Thanks

Hi there,

Thanks for reaching out. Would you mind contacting our support and provide a link to your site? We could take a look at the differences and advise a solution.

Awesome Theme! My client loves the theme and so he wants to use the same theme for his other 8 websites. So is there an easier way to purchase all 8 themes at once rather than one by one?

Thank-you for the kind words!

You should be able to add 8 licenses to your cart and then checkout that way. Let us know if you run into any issues.

Cheers!

Does this template work with the “AD INSERTER” plug?

Hi There,

While we can’t guarantee compatibility with all third party plugins most well developed tools should play nicely with X. I’m not familiar with that one specifically.

Let us know if you have any further questions on X. Cheers!

Love your theme, but I update it and when I click ad page all i get is a blank page, I deactivate all the pluggins, any ideas…fyi i use the latest wordpress.

Hi there,

I’m sorry to hear you’re having issues updating. If you reach out to our support (https://theme.co/forum) we could take a look at your site and advise a solution for you.

Quick question – What happened to PRO? Or can I still upgrade license like in the old days?

Hi There,

You can learn more our products at our website. X and Pro are two separate products.

Cheers!

Has the latest X theme update addressed the new Google Algorithm changes / Page Experience updates that will be coming in MAY?? Our website element animations appear to have been removed.

Hi there,

Most of the “page experience” will come down to how you design your pages using X and Cornerstone. The final experience is determined by what you build. I’m sorry to hear you are having issues with the animations. It could be that you need to update Cornerstone as well, or that a cache needs to be cleared. If you can’t get them working again, feel free to reach out to our support: https://theme.co/forum

I’m trying to install the GRUB Asset but I have no ‘install’ button as described in the documentation. If I click on the image it appears to go through some kind of installation but then returns me to the assets page, it doesn’t appear in the templates list or change anything.

Hi there,

Thanks for reaching out. Would you mind contacting our support? We could take a closer look at your site and advise a solution: https://theme.co/forum

Tendiez

Tendiez Purchased

Good evening i’m using the Portfolio Layout on a page and i’m trying to edit it with the page editor and with cornerstone as well but i can’t seem to find a way how to do it, seems to have changed since creating the page some months ago. Do you have to purchase Cornerstone again ?

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