We paid for and downloaded X-the-Theme. But, neither zip files installed properly. I read that someone else installed the wrong zip file so I attempted to install the one with the longer name but that one did not work either. The error said that something was ALSO missing like the first one. Please advise ASAP. Thanks.
That message typically means the wrong file is being installed (if you got the missing style.css message). This article on our Knowledge Base walks you through the process step by step. If you need any further assistance, a member of our team would be happy to help in our support forums – just head over to the support page of your Themeco account.
Yes, I need “Further Assistance” so what is the link to the support page or where do I locate it?
The support page of your Themeco account can be found here. If you haven’t registered for access yet, you can do so here.
Before I do that, it “looks like” it worked, except that I just got an “error” (?) that says, “The link you followed has expired.” What do I do now?
When I went to the “here” link above it says, “These credentials do not match our records.” Please advise.
Please contact us with your Themeco username and purchase code.
Nothing happens when the zip file is upoloaded to the wordpress theme page.
When I upload the longer name zip file it says, “These credentials do not match our records.” Please advise.
I still do not know what to do next, APEX has not responded yet.
I re-read the installation instructions and it says that we need the “PRO” version? If so then how would we get that? Or, do we need to pay EXTRA for that version?
You do not need Pro, please follow the installation instructions and if you have trouble one of our support staff in the apex member area can help you getting everything setup. Make sure to provide the login credentials to your site so they can help you in the most efficient way possible.
The “Installation Instructions” do not help, why won’t someone “TELL US” what is NOT working as requested above?! Please STOP asking us to READ the installation instructions and TELL US what is wrong and WHY IT IS NOT WORKING, i.e. not installing!
Also, what is the major beneficial aspect of the PRO version?
As outlined please get in touch with our tech staff in the forum and provide login credentials. I am confident we will be able to solve this for you but the comment section here is not a good place to share login credentials and other sensitive information.
Once we have added the 33 templates then how do we choose one of them?
You can learn all about the demo content and how to use it here.
No lo recomiendo, nunca debí pagar por esta plantilla, no indican como es la instalación, no existe el material de ayuda adecuado, es el peor theme que he adquirido, me arrepiento haberlo comprado.
Thanks for writing in and we’re sorry to hear that you seem to be having some issues.
Regarding documentation, we have extensive documentation in our online Knowledge Base here: https://theme.co/apex/forum/t/knowledge-base-overview/287
As for installation, we have an article here that covers this in detail: https://theme.co/apex/forum/t/setup-theme-installation/54
Additionally, we offer 24/7 product support in our online forum here: https://theme.co/apex/forum/c/themeco/support
If you have your product registered in Apex, we welcome you to post any further questions you might have about our products there as we are here to help you with any problems that might arise.
Please let us know if you need anything and we will be happy to help in the forums, thank you!
Hello, Im a newbie. I want to ask you a question and need your answer before I purchase the products. My questions may be naive,
I want to know if I buy your product, can i deigns the website as I like….can I mix and develop the website, Say for example, in one of your demo theme, i like your header and in from other demo i like the gallery, and say from the other demo i like the products page, can i make the website and cherry pick any design and layout i like. Is there any limitation, is it a way that if i choose a theme then i must only use that theme and the style made in that theme….can i change and use the style from other themes…...
You can’t mix stacks so you need to choose one of them. From a layout perspective you can mix and match layouts of all demos but the styling might be different. Thanks to our page builder, building unique designs and page layouts is no problem at all.
thanks. what are stacks?
You’re most welcome! You can read more about them on our listing page, but essentially they are like multiple unique designs – built into the theme – that you can chose from. They can be a starting point for your design as they are stylistically all different.
Hello, This is a pre-sale question! Is it multisite enabled or would I require separate licenses for the sub-sites of a multisite network ?
Thanks for reaching out. Because they are separate sites, per the ThemeForest regular license you would need one licenses of X for each site.
Does X theme have a visual design composer for pages where I dont need to write code?
Yes indeed! Cornerstone is our live page builder, and you can learn more about it on our listing or on the Cornerstone sales page.
If you purchase X, Cornerstone is included for free
I’m getting JQuery Error for a WP Maps – where do I place this script to fire Jquery?<? php wp_enqueue_script(“jquery”); ?>
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
No more audio on youtube embed videos. Do you have a solution? Also what’s the best way to import on the home page on integrity one template?
Audio should be working. We’d be happy to take a look at your site to see what’s going on. You can reach out anytime through to our support.
If you go to Validation in your dashboard you will see the demo import box. This can be used to automatically import any of our demos.
After the update to version 6.5.3 the stack Ethos shows no pictures anymore. only black fields….
Hello. I urge for some help on this issue please. I am unable to update The X Theme OR Visual Composer without having Visual Composer by WPBakery not work. We have had to revert back to old backups every time we try any sort of update, hoping that the Visual Composer compatibility with X Theme would finally be a reality, but yet it still is a problem. What happens is the WPBakery page builder does not implement anything more than one single row element for an entire page of various widths of content, and is full of code and images such as someone were editing in “Classic Mode.” I am able to make very basic website updates when this is the case but I have also found that saving while under this state will potentially eliminate line breaks within a page, therefore I refuse to do so. This has been a problem that has been tolerated simply by not updating for at least 4 or 5 months as we needed to update our content due to immediate obligations to our clients, but this cannot go on. I am happy to share login credentials privately and to cooperate on all levels to make this finally work.
I’m sorry to hear of the issue you are experiencing. While we are not seeing this across the board, a member of our team would be happy to take a look in our support forums. Just head on over to the support page of your Themeco account (when posting a thread there is a way to add a secure note where you can post your login credentials).
thanks. Will do now
Hello, does the theme have a element that allows me to add ratings for a game? also my site is about gaming / esports reviews & news so which stack do you think would be best to use for this genre?
We do not have a review/rating function but there are many free plugins out there which provide this and as long as they follow the official WordPress coding standards they will work fine with our theme.
Hi I have a huge problem! I edited the footer in my website, save it and… It deleted all the footer content!!! I started from scratch again, made the footer, saved it and… deleted again! What’s up???
Still loving X Theme but have discovered an issue you may not be aware of.
It appears your theme isn’t compatible with the Directories Pro plugin for WordPress (https://codecanyon.net/item/directories-pro-for-wordpress/21800540). The browser taxonomy title for directory categories appears to be in conflict.
I have tested this plugin with other themes and the browser page title (taxonomy) works as it should, however with X Theme, it does not.
Attempting to force the taxonomy change with Yoast SEO also fails.
What may be causing this? Is their something in the X Theme functions that would force the taxonomy to override the taxonomy for page title changes of these plugins?
Unfortunately we do not officially support Directories Pro so we are not testing it against compatibility. Feel free to reach out to the plugin author and let them know about the issues and we are more than happy to help them out if they need anything to make their plugin compatible with our theme.
Does anyone know how to create a content block on a page which will show specific category’s posts? I spent hours googling and can’t find anything.
I don’t want to create a category page linked to the menu, I want to add several content blocks for different categories’ posts on one page like in a newspaper.
Here’s an example of what I am after: https://www.screencast.com/t/CcOANeCTL
There is a Newspaper demo in X them but it doesn’t provide any features of newspaper/magazine, it’s simply a blog with a slider. Since I already purchased it, I am looking for ways to implement this feature within this theme.
Many thanks in advice!
hello, im currently using renew 2. is there any option to combie renew 2 with renew woocommerce?
Yes indeed, if you have Renew set as your Stack in Theme Options and you activate WooCommerce it will pull through the Renew styling automatically!
Hi, I’d like to have a closer look at the theme. Do you offer any money back guarantee?
ThemeForest sets the guidelines for refunds, and you can find more information about them on this article.
Do let us know if you have any questions about the theme.
I know this policy, but at the end is your team’s decision. Would you provide the trial?
We follow the official guidelines which are outlined in the article. All the best!
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