Hi, I purchased xtheme a while ago and used the licence code, i now have deleted that website but cant seem to use the licence code on another website, please can you assist?
i get this message “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.” but cant seem to re-assign
Thanks for writing in! You will need to login to your http://theme.co/apex/ account and revoke your license on the old site so that you can assign it to your new one.
Hi it says i have no licenses ? But have purcahsed x?
Please contact us via our contact form here and provide us with your purchase code so we can look up the account associated to the license.
I don’t see tags examples in Ethos or Icon, so my question….
For a blog article in Ethos or Icon, can there be related TAGS at bottom of article or in righthand column?
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
Hello dear, Please I want to ask, I need Videos gallery, I am video editor, It is ok to be video gallery? thanks a lot.
We provide you with extensions as part of the X theme. There are several extensions that let you create video galleries so achieving this is no problem at all. Let us know if you need anything else.
Perfect, Thank you.
I cant find cornerstone plugin in the extension list. Please what can i do as the demo content is very messy
Hi, does your theme support custom widgets in the header? An example in the attachment. https://wmpics.pics/di-ZAJF.jpg
I need custom widget areas:
Custom widgets after Navigation, Custom widgets after Logo, Custom wİdgets before Logo, Custom widgets Topsection Left, Custom widgets Topsection Right.
Thanks for writing in! While we don’t have “widget areas” available for these spaces you’ve referenced (as this is a slightly older way to do things), there are some options available to you should you need to customize things:
1. You can utilize a child theme to edit some templates and introduce content where needed.
2. You can utilize a child theme and use a few of our custom hooks used throughout the content to introduce your custom content where you need it.
We have a support staff that would be more than happy to help provide guidance in matters such as these should you decide to move forward.
If you happen to have any further questions about the theme before buying, don’t hesitate to let us know!
Hey there. I’m using this theme and the latest Cornerstone update crashes my website and left me with a black webpages. I can’t even log into the dashboard.
Hello support team! My company is looking to get a new website. Before making a final decision (and purchase this theme or not) I just want to confirm if the following would work with X themes:
- Gutenberg update: I’ve read some of the articles you posted here but just wanted to ask if there are more details on this or detailed guidelines.
- Is it possible to edit element IDs? We would need this for our user tracking (we currently use Segment).
- Any more info in regards to speed and how SEO friendly is the theme. We had some issues in the past with this and ended up adding multiple plugins for cache, etc and we want to avoid all this.
Thanks for reaching out. To summarize on Gutenburg, we don’t directly integrate with it but there are no conflicts using it for some content and using our builder for other content. All elements in our builder allow you to set a custom ID attribute. You can also add custom HTML if needed. X is SEO optimized in terms of markup and structure. You may still want to add a plugin for SEO like Yoast because we don’t add additional features like adding meta tags (that’s usually plugin territory). If you’re using caching, you should typically only have one plugin active to handle it.
Hi, I try to create an account in apex but it says my purchase code has already been register. Can you help
Sure, please contact us directly.
Hi, i need am menu like themeforest menu…
it has the main menu…
Web Themes & Templates – Code – Video – Audio – Graphics – Photos – 3D Files
and Web Themes & Templates has a submenu
All items – Wordpress – Simple Site Builder etc
Can i do that with your theme?
There is a another way to do this.
There is no theme or plugin can do that and i think its really handy for many categories.
Please get in touch with us via our contact form here so we can help you out in achieving something similar. Thank you!
Hello. We don’t use cornerstone for page building. We use visual composer. As soon as I update the X theme – ALL VC pages break. I’ve tried updating through multiple processes, but regardless, the pages not only break – the VC data seems to all go missing? Also, the new update try wrap all of our shortcodes with another shortcode called “[text_output]”?
Here you will try to make extra money with Envira Gallery via Alfinet. If you advertise with Elvira you should not integrate the light version. A light plugin that is advertised has nothing to look for in a Premium X Pro
I’m not sure what you’re referring to. We include the premium version of Envira Gallery without any of their extensions. We don’t do any advertising or have any affiliate links related to Extensions. Some of the Extensions may offer additional functionality if you purchase the product directly but we don’t benefit from those offers.
I am using X-theme to build a site for a client. I’ve used it in the past and I was sure there was a testimonial element. Did that go away?
Hello, the exertions provided with the X theme, specifically the Convert Plus and Advanced Custom Fields PRO, both require license keys, do I require to purchase those separately?
We include those extensions with our theme there is no need to validate them individually as the X theme validation will provide you with updates. If you have any additional questions feel free to use our official support forum in the apex area.
Hello, I have a pre-sales question.
Starting January 2014, the websites of Ontario companies have to comply to AODA (Accessibility for Ontarians with Disabilities Act) standards. The full list of compliances is here: https://www.ontario.ca/page/how-make-websites-accessible#section-3
But the main points for concern are:
1.1 Text alternatives for non-text content (alt text)
2.1 Keyboard accessible
2.4. Navigable content (ability to tab through content, including menus, with ‘skip to content’ quick links)
1.4.4 Resize text (the ability to easily resize content and have it still be legible without cut-offs at 200%)
Does this theme meet AODA standards, or make it easy to meet them (i.e. easy ability to add alt text to image content and galleries)?
Thanks for writing in. We don’t strictly adhere to an accessibility standard, however we do follow accessibility best practices. The theme offers ways to set Alt text anywhere you can place an image. We also have proper tab navigation allowing keyboard users to navigate the site even if you have a complicated menu structure with multiple tiers. Finally, the text resizing is more of a design issue. You would need to make sure you use the correct techniques when building pages. Out of the box we offer “responsive typography” where the base font size of the site can be set at individual breakpoints. This allows you to better control the appearance of text on all devices. Hopefully this helps clear things up!
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Please I need a refund on the amount i used in buying this theme…Thanks
Envato is the one who handles that, and you can read more about their process here. If you need to reach them, they can be reached at firstname.lastname@example.org.
I have a question. Why does Themeforest only offer X theme 6.3.6, yet when I install it, it says 6.3.8 is the most current.
Thanks for reaching out. Version 6.3.8 is available via automatic updates. Once you install and validate it will prompt the update for you. It’s our mistake that the latest version isn’t in the ThemeForest download. We’ll take care of this so you can also download the latest version directly.
As Gutenberg will be the default editor in the release of WP version 5.0, is there anything we need to do in relation to the X theme? Will it break our site at all? My assumption is if we used the page builder that came with your theme, there should be no issues but I wanted to double check. We haven’t used the default WP editor for years. We always use the one that comes with the theme we are using. Let me know your thoughts – thanks!
We invite you to check out this article about our products and Gutenberg.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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