8514 comments found.
Hello, not sure whats going on but our site is full-width as intended (only when we log into wordpress). As soon as we log out of wordpress, the site looks like a mobile-width site. Can you tell us what might be happening? see here: https://bigfoot1.com/heavensent/
false alarm, sorry was a plugin incompatibility. Please ignore and apologies.
No worries at all!
“Under Construction” page. I have selected to the under construction option in the backend which shows normally but the option to enter a password in order to bypass is not working properly. I tried it on several browsers and it keeps refreshing to the same page without bypassing.
My comment was deleted, why?
Hi There,
We can’t see records of comments that were deleted. What was your question?
Cheers!
On our website https://j9l.65d.myftpupload.com/ it shows on the top right side a little PLUS sign, how can we remove this section? Thanks! You answered on the “stack” settings, but we didn´t find any option to turn off this plus sign, can you please send us a print screen to show where we deactivate this function?
Hi There,
All product support is handled in our forum where a member of the team would be happy to help. You can login to your Themeco account here: https://theme.co/login.
Cheers!
Guys, our company is waiting to launch the site because this simple button, you can see that we have bought the theme and we need JUST TO REMOVE A SIMPLE PLUS ICON, you want know that we buy again the theme or pay jsut to answer a simple question, please WE ARE loosing money already just becasue a simple ICON that can´t be removed, just tell us how to do it, we are not asking you to do for us, just tell us and that´s it.
So, just to be sure, no directions on how to remove the top bar right?
?
Can you please let us know how wo remove the right top bar? https://fiduci.consulting/
On our website https://j9l.65d.myftpupload.com/ it shows on the top right side a little PLUS sign, how can we remove this section? Thanks!
Hi There,
It doesn’t look like you have purchased a license. Once you have, a member of our team would be happy to help with any product questions in our support forum.
Cheers!
Hi friend ¿Where can I find a right place in order to remove license used for this theme in an no more existing project of mine?
I have no account there I just have that envato purchase. BTW I can´t find where create account over there. Please help
I have having issue updating my Cornerstone plugin. Is it possible to upload the most recent version manually via site files? And If so. I do I get access to most recent version of cornerstone to do so?
does your theme work well with postx plugin to build newspaper website
Hi There,
We haven’t tested with that plugin specifically, however if the tool was developed to best practices you shouldn’t have any trouble using it with X. Let us know if you need anything further.
Cheers!
Hi there! I was trying to use this theme but it’s showing that we have already used that theme before. Can you please let me know in which domain we are using this theme? Is that zenscapemarketing@gmail.com this one? We are not using this theme here. Can you please disconnect the existing one because we need to use that on another website.
Thank you
Hi There,
We do not have that email anywhere in our system, however you can manage your license within your Themeco account. You can also extend support there, or here at ThemeForest, as your support period has expired.
Cheers!
hey, i love the updates and the direction you guys are headed cant wait to see a new theme for entertainment or a business directory.. keep up the great work!
question i was advised a while ago to delete and reinstall cornerstone if i had issues .. well its not popping up in the prompt like it used to saying a new version of cornerstone or cornerstone is required .. where to i force trigger that?
thanks ..
Hi There,
See this section of the docs article on how to update, and you will find steps for how to manually check for the latest version.
Cheers!
Hi The X theme seems to have crashed our site, the host company has renewed everything and the X theme won’t load in ?
Tell him you have wp 6.2 and v10 of theme
Hi There,
Nothing in the theme would crash your site, however there was a core change in WordPress 6.2 that required an update in the theme. Please follow the steps in this thread.
If you need anything further, you can renew support from within your ThemeForest or Themeco account, and a member of the team would be happy to further assist.
Cheers!
message from host
Thank you ive forwarded your information to the host
You’re most welcome!
Thanks ill let you know
Good afternoon, Ok so this is where we are at, due to a Wordpress update our site crashed, the hosting company tried to get in back on with the information you sent, it apparently didnt solve the issue, so the host has wiped the server and done a fresh upload, updating all of the plugin etc etc etc, nothing the site doesn’t seem to active, any ideas ?
Unfortunately, it sounds like something else is going on as the WordPress 6.2 issue was a very narrow issue that we’ve had hundreds of customers confirm the fix we released addressed that issue. I’d suggest asking your hosting company to roll back to a previous update and then manually go through the update process.
Cheers!
I think the issue is maybe in Cornerstone some of the cornerstone, themeco, the agency theme doesn’t load, ethos does. anything you could add would be great
You can renew support from within your ThemeForest or Themeco account, and a member of the team would be happy to further assist.
Cheers!
OK so you must know the issue ? this happened with the update to WP 6.2
Yes, in the initial reply from a month ago we linked you to the thread that explained how to fix the WP 6.2 issue.
ciao guys. i installed and customized and all went fine. nice theme.
www.emilialeonelli.it
after a month the site works fine but i can’t login. back end is blocked by error message Fatal error : Allowed memory size of 268435456 bytes exhausted (tried to allocate 266240 bytes) in /home/mhd-01/www.emilialeonelli.it/htdocs/wp-includes/class-wp-hook.php on line 292
i moved all plugins via ftp… didn’t solve the problem
opened a ticket at the service provider TOPHOST… just replied that if it’s not the plugins… is the theme sucking memory.
so what’s next? i move the theme folder via ftp and see if i can access the backend? thanks!
Hi There,
That wouldn’t be an issue with the theme based on that path, and if you are experiencing a memory leak issue, that is something your host would have to troubleshoot with as there is nothing in the theme that would cause that.
If you’d like a member of our team to take a look, you can renew support either from here at ThemeForest or in your Themeco account dashboard.
Cheers!
There appears to be an issue with the Cornerstone Builder. When I attempt to update a page, I am seeing the page’s contents sections duplicated, however on the front end it appears normally. I have the latest version of the theme, the page builder, and WordPress. I ever had many other plugins enabled, but I disabled the other plugins and the issue still persists. Also still persists regardless of which PHP version is used.
Hi There,
We are not seeing any issue like that across the board, so it sounds like something with your particular install. If you would like a member of our development team to take a look, please renew support either here at ThemeForest or from within your Themeco account on the account dashboard, and they will be happy to help.
Cheers!
Hello, I have narrowed down the cause to being Cloudflare. When I enable development mode in Cloudflare which bypasses their caching system, Cornerstone works as expected. However when Cloudflare is on, then Cornerstone shows elements on my page as duplicated in the backend only, and not the front end. Any ideas? Have you tested your theme with Cloudflare?
Hi There,
We have not seen any issues with Cloudflare as many customers use it, so it sounds like something else may be going on.
Cheers!
I know my support expired. Since I purchased the theme I hardly asked for support in recent years.
I identified an issue with cornerstone js file. The total CPU time, script evaluation and blocking time for cornerstone js file has shot up since the last update (tested using pagespeed insights).
I will assume you have received complaints from clients regarding the page load speed and the above is the most likely issue.
Please confirm the developers are aware of the issue and that an update will be released to address it.
Hi There,
We are always mindful of performance when making updates to our products, however there are many different factors that may impact overall performance, many of which have nothing to do with the theme. Specific to the topic of performance, I’d encourage you to check out this article from a customer who does extensive benchmarking and shares data on how our products preform with performance in mind. As always, we will continue to keep performance optimization top of mind with respect to all future updates.
Cheers!
Hello! I know that my item support has expired but my customers website crashed after your last update (fatal error…). Neither can I reach the frontend nor the Wordpress backend. Any suggestions? Thank you. Regards
Hi There,
WordPress made core changes in version 6.2 that required an update in the theme. Please read this post for more information on how to fix.
Cheers!
It worked – thank you so much!
You are most welcome!
HOW do you get support.. the link takes me to my page but I can get to nothing but the Forum – I need some help!
Hi There,
Happy to help!
The forum is how we handle support, and if it is your first time there, this thread explains how everything works including posting a topic, browsing existing topics, and more. We look forward to hearing from you.
Cheers!
I also posted a help request on the Forum. Still awaiting a response there. (7 Hours ago)
I even purchased a Copy of Cornerstone after buying X – cause I thought I had to – Now I see it was supposed to be included. So I wasted extra money and my site still isn’t working!
Hi There,
A member of the team will be happy to help just as soon as your thread is up. All tickets are answered in the order received. As explained in that thread, we say to generally allow for 24 hours for a reply (typically faster) but may be slower if things are particularly busy.
Cheers!
I am locked out of 5 sites atm. I have licenses for all of them. But no matter what I do I cannot login to X theme to register. I have tried the “reset my password” and that hasn’t worked either. Completely stalled here and need assistance asap please. Not the troubleshooting I wanted when I have 5 sites I need to update and bring back online. What a mess this update has been.
Please contact us directly if you can’t access your Themeco account and the password reset isn’t working.
I can’t enter the forum as I can’t login. Any other way to contact you guys?
Are you reading the message? That is a link to our contact form.
I know my support here expired, please bear in mind I did not request any support for a very long time.
There is a problem with cornerstone js file after the latest update that addresses wordpress 6.2 update.
I think it is increasing the blocking time significantly even though its loading in the body and other things.
It may be related to the theme itself but I suspect it is cornerstone.
Run your site on pagespeed.web.dev, compare it with the previous version of wordpress, theme and cornerstone to the the latest versions.
I would like to know if you are aware of it and whether it is being addressed.
Hi There,
The only change to the latest version was to address a bug introduced by WordPress core changes in 6.2. We have not observed any difference as the problem fixed in the latest version was very narrow in scope. As always, we are continually improving the codebase as new features are added and improved, however there is no issue with this hotfix that we have seen at this time.
Cheers!
Hello, does Go to Pro > Validation or X > Validation then look for Google Analytics. Click Install. work with GA4?
Site crashed after WordPress 6.2 update today. Getting memory exhausted message. Are you 100% sure this latest WP update is a conflict with your latest version of X or older versions? Costing me 10 hours already trying to fix everything and do a past edition site restore
We have updated our Wordpress. Now we have an error. Theme X causes an SEGFAULT. How can we fix this issue?
