23226 comments found.
Hi,
Can I add custom fields to register from an to my account form?
Thank you,
Hi,
Thank you for contacting us, This will need little customization Please read this article I hop this will be helpful for you https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
For further assistance please contact us through our support system, So we can help you out and sort all your issues.
Thanks
Hi there,
After the update I tried to regenerate the CSS files but I received the following massage: ‘Failed Plugins CSS compilation!’.
Also Menu nr. 1 that I was using is not working anymore, the whole header is disappeared. When I select another menu its working again.
If I click on ‘Save Changes’ in the Theme Options the colors don’t change in the selected colors. In previous updates this was the way to get the selected colors as set in the Theme Options.
Hi,
We have checked the theme and did not find this type of issue in our latest theme. Please make sure that you are using the latest Porto 3.6.2 theme.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Updated to latest version, theme doesn’t keep settings after compiling CSS, tried in staging area and live website several times.
Even after upload saved theme settings, many colors, fonts, placements are wrong.
Any other reports like mine?
Hi,
We have checked the theme and did not find this type of issue in our latest theme. Please make sure that you are using the latest Porto 3.6.2 theme.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello How are you guys?
Awesome theme I loved it everything about it.
But I got some concerns about it because every update you guys have I have to updated it as well and import and export everything. takes time.
And with this new update my purchase code is not working. I dont know why. I tried many times and it is not working.
Hi,
Thank you for contacting us and appreciating Porto theme. We have not faced this issue form any customer yet, Can you please contact us through our support system, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
How to remove the license to put in another installation?
How to change? I want to move to another domain.
Hi,
Thank you for contacting us, please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi. I cannot save theme options on two different porto sites. If I try to change some theme options and click “save” afterwards, an options.php-file is downloaded and all theme-data is reset to the standard-values! Please let me know how I can save theme options.
Hi,
Thank you for contacting us but please contact us through the account with which you have purchased our theme. Thanks
Dears, I install RTL demo theme but the menu is not switched RTL your support please.
Hi,
Thank you for contacting us, Please share your website link so we can check the issue. Thanks
If anyone is thinking of buying this theme…. buy it! It’s trully amazing and their support is very very good. I have never had such good experience with support.
I would give you 6 stars if possible.
Simply Great! 
Hi,
Thank you very much Sir for your kind words and love with Porto Theme, we are working hard to provide Best ever support to our loyal customers like you and to keep porto theme up. Your cooperation is always highly appreciated.
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.
Thanks for your love for Porto WordPress Theme.
Hi a have a same error “Fatal error: Call to undefined function phpadd_action() in /home/korkmazoto/public_html/wp-content/themes/porto/inc/functions/content_type/blog_like.php on line 1”
I uploaded Porto theme for upgrade used by Filezilla. Please help me. Web site didnt open also admin panel.
Please help me
Hi,
Thank you for contacting us, When you update theme via FTP it sometimes creates issues as it miss few files and do not transfer theme properly. Please try updating you theme via Wordpress as detailed here http://newsmartwave.net/wordpress/porto/documentation/#update_theme
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
There’s an error when activating your theme on a fresh installation:
Parse error: syntax error, unexpected ‘[’, expecting ’,’ or ’;’ in /home/trekker/domains/trekkerparts.nl/public_html/wp-content/themes/porto/inc/functions/woocommerce.php on line 375
Check the screenshot: https://www.dropbox.com/s/f3ahmo5ln15kqbi/error.jpg?dl=0
Hi,
Can you please send us your site login details through our support system so we will check and solve this issue on your site. We have tested the theme but did not find this type o issue.
Thanks
Just created the ticket
We will reply through your ticket shortly. Thanks
this is solved. The php version needed to be upgraded to 7.0
Sounds Great!
Thanks for contacting us.
Have a great weekend
Hi, I went ahead and check the websites that are using the theme and they are all SLOW. Why is this? The theme looks awesome but I am having second thoughts about buying it. Can you please confirm why the slow site?
Hi,
First of all thanks for showing interest in the Porto theme.
The sites are slow because of so many reasons, maybe their server did not meet the theme requirements or maybe they are using the old version of theme or maybe they are not using the Cache plugins which we have recommended in our theme documentation.
You can check our demos speed here https://tools.pingdom.com/#!/bp2BJn/http://www.newsmartwave.net/wordpress/porto/demo-shop-1/ and you will find more than 90% result of the page speed.
Thanks
Our lightbox functionality is broken as of last week – I have tried disabling other plugins and have not had any success.
Do you know of any reason why the lightboxes do not save what we add to them? and display as blank when clicked on the pages? We use Raw HTML inside of light box for a lot of things and right now when the lightbox is activated it shows nothing.
Hi,
We have checked the theme and did not find this type of issue in our latest theme. Please make sure that you are using the latest Porto 3.6.2 theme.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi there. I’ve never had an issue updating the theme, however now that I want to update from 5.0 to the latest version I get a blank screen. I’ve completely replaced the theme files with the new files and I keep getting this blank screen. How do I fix?
Hi,
I think your theme files are not uploaded properly. Please download the fresh copy of the theme from ThemeForest and update the theme via CPanel or WP dashboard I hope your issue will be solved.
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi there. I saw that you pushed a new update. I tried again downloading the files from Themeforest and replaced the files on my site and the same issue arises. See screenshot. I’ve done this many times before and there has never been an issue. This seems to be an incompatibility error with the new versions as older version works.
Can you please purchase the support extension then send us your site login details through our support system so we will update the theme on your site.
Thanks
Hi there. I completed the purchase of the OVERPRISED support ($41). I will send you and email to support@smartwave.freshdesk.com with my login and FTP for you to complete the update. Thank you.
Hi,
Yes, we have received your site login details and reply to your ticket after update theme on your site.
Thanks for contacting us.
Please, What is the Shortcode for projects? don’t show in the example !
http://www.newsmartwave.net/wordpress/porto/construction/projects/Hi,
We have used the Portfolio here in the project section.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Why visual composer is not available in my block?.. I’ve checked the block option in Role Manager, but still not working. Could you help me please?
Hi,
Please make sure that your theme and all plugins are up to date. If yes, then send your site login details to trough our support system so we will check and solve the issue on your site.
Thanks
1177/5000 Good Morning,
Thank you for your response and for volunteering to update the subject yourselves, but what we were looking for was to update it and solve the problem ourselves to know what happened …
Investigating, I have managed to update the parent topic (since the child as I commented it is not possible because it comes off) from the ftp, then compile the css and apparently the development we had already done does not change them, the doubt is that in some Models changes the footer and I do not know if it is possible to change the type since I do not see the option …
When updating there is a plugin Yith woo ajax product filter …. that gives download failed and it is not possible to update, what it should be …
For the moment it would leave the subject until a new update came out with some other problem.
What if I would be grateful to tell me or indicate the reason that when I install the theme son that brings the same folder as the parent topic, duplicates the footer not recognizing the styles well. The steps that I have followed have been install parent theme and then install theme son, in other templates with these same steps there are no errors …
Thanks greetings.
Hi,
I think there is something wrong in the child theme functions.php file. Can you please send your site login details through our support system then we will check and solve the issue.
Thanks
How is it possible that my translation changes from one moment to another? I waste my time just try to translating the theme over and over again! When do you do something about this?
Hi,
We have updated the theme translation files in our latest Porto theme 3.6.1 version. Please use the theme default language files en_GB.po and .mo files to translate into your language. I hope you will not face any issue.
Thanks
Good day I’m planning to purchase this Porto | Responsive WordPress + eCommerce Theme I need to know if it supports the PAYPAL payment gateway from South Africa.
Regards R
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, Porto supports the PAYPAL payment gateway from South Africa.
Thanks
Hi there, with so many gateways, I made a mistake, I meant to ask about Payfast payment gateway. See them here: https://www.payfast.co.za
Hi,
Yes, you can use the Payfast Payment gateway as well but you have to add the extension of this functionality in the Woocommerce. https://docs.woocommerce.com/document/payfast-payment-gateway/And you can use it easily with Porto
Thanks
Hi, i have a problem on footers.
Warning: Illegal string offset ‘id_form’ in C:\xampp\htdocs\khrmn\wp-content\plugins\wysija-newsletters\widgets\wysija_nl.php on line 249
and
Warning: Illegal string offset ‘title’ in C:\xampp\htdocs\khrmn\wp-content\plugins\porto-widgets\widgets\twitter_tweets.php on line 73
my theme has a lot of errors like them. How can i fix it ?
Hi,
Please make sure that you are using the latest Porto 3.6.1 version of the theme. Also, please make sure that all the plugins are up to date. If yes, then please contact us through our support system so we will check and solve your issue.
Thanks
My version is 3.5.5 how can i update it ? there is no update button for theme
i updated everything but still have a problem. 
Hi,
Please go to Porto >> Plugins >> Update all the plugins then this issue will be solved. If not then send us your site login details through our support system so we will check and solve your issue.
Thanks
HOw come when you clock on your “Order” in my account and nothing shows up? Also how do i change the cart colors, I send in a ticket and no reply.
Thanks
