214 comments found.
Hi Elated-Themes,
I have issue with required plugins. When they were installed under all positions i have warnings. I was trying delete theme, all plugins and install this again, but nothing change. Below I send You a screen.
Hello,
Thank you for choosing our theme.
Can you please make a fresh new WordPress installation and than try to install theme again.
If you still struggle with this issue, please submit a private ticket to our support forum https://elated.ticksy.com/ and provide our support FTP and WordPress admin access so they can install theme for you.
Best regards, Elated
Hi, really nice theme you got here! On the macaroon demo, is it possible to always show the menu on desktop, instead of the hamurger menu?
Hello,
Thank you for interest in our theme, we are so pleased you like it.
Yes, menu type can be set to be standard globally in Elated Options > Header section or it can be set for each page separately in settings in the back-end of certain page.
Best regards, Elated
Hi, I bought your theme and I installed it correctly but I’ve some problems with the installation of the demo content. In “Elated Options”->”Import”, the unique option to import is “SweetTooth” (is it correct?), select “All” in Import Type and click “Yes” because I want to import media files. After many hours, the import bar is locked to 80%. Images and widget are loaded correctly but i don’t have any demo page! Why? How can I fix the problem? Can I upload the pages via FTP?
Hello there,
Can you please check this article about demo import issue https://elated.ticksy.com/article/10845 . Please follow instructions provided there and if you still struggle with demo import please submit a ticket to our support forum and provide our support agents WordPress admin access and they will try to import demo content for you.
Best regards, Elated
Hello, how does the about us page at the second post which comes after the slider doesnt show in my about us however the image is place on but it keeps coming blank with white space gap?? what is the way ?
Hello,
Can you please submit a ticket to our support forum and provide our support agents WordPress admin access with credentials so they can investigate ti closer.
Best regards, Elated
Private Ticket #1241068 3 days ago on Friday
i did what u asked me but i havent got any sort of response yet!!
Hi,
We have located your ticket and our support agents has assigned it so expect your answer there soon. Sorry for the delay, but it was caused by weekend days.
Best regards, Elated
Hi, I recently bought this theme but am having trouble as the content will not import. please can you assist me with this. Thanks
Hello,
Demo import issue is quite common and solution to that can be found in this article https://elated.ticksy.com/article/10845 .
If you need further assistance, please submit a ticket to our support forum https://elated.ticksy.com/ and our support agents will gladly help you there.
Best regards, Elated
Hi, I like the overall theme design and planning to get it, but the e-commerce related pages are poorly designed/handled. For example, the cart/checkout are the worst pages of the theme in terms of UI/UX. Can you please let me know if guys can improve these pages at least for me if I buy the theme?
Hello,
Thank you for interest in our theme.
Those pages you are referring are default Cart and Checkout layout. However it can be slightly changed and improved if you want so, but mostly styling changes, not adding some additional content.
With theme purchase you will get 6 months free customer support and our support can assist you with any issue you have. Also, they can help you style desired pages a bit.
Best regards, Elated
Hello, I just purchased your theme. I am currently busy setting up the theme. I like to make use of the “marshmellow” lay-out. Now I have this page as the frontpage, but I would like to have the same lay-out for all my subpages. For example the style of my Contact page is very different as the front page. How do I accomplish this?
Thank you
Hello,
Can you please submit a ticket to our support forum https://elated.ticksy.com/ and our support agents will give their best to assist you.
Best regards, Elated
Hello, I submitted a ticket two days ago, but I havent had an answer yet. Can you please help.
Hello,
We have located your ticket and our support agent have assigned it, so you can expect answer soon. Sorry for the delay, but it was caused by weekend days.
Best regards, Elated
Hello, I just bought your theme but i can’t find in the documentation the name of the font used for the lettering in the nougat slider. Can you Help?
Hello there,
Can you please submit a ticket to our support forum https://elated.ticksy.com/ and our support agents can provide you necessary information there.
Best regards, Elated
Hello! I really loved your theme but a have some questions. I want a theme to put in wordpress, this theme is for? If yes, How can I put that in wordpress? Because I am a beginner 
I’ll need a web programmer to put it?
Thanks
Hello,
Thank you for interest in our theme.
This theme is made for WordPress platform.There is full instruction how to install theme in our documentation, and it can be done in two ways, via WordPress upload and FTP upload. You will get documentation in theme files.
Please keep in mind that once you purchase our theme you will get 6 months free customer support and you can always submit a ticket to our support forum and our support agents will give their best to assist you with any issue you face. Also, if you struggle with theme installation, they can install it for you.
Best regards, Elated
Hi, I love the look of this theme, good work! However, I looked on some pages that already installed this theme and they all look the same (sadly for them) so: I want to buy it cause I already used another theme from you and feel comfortable working with you again, BUT I want to know how customizable is the theme without touching any files? Colors? Fonts? Sizes of fonts? All the images can be replaced? The size of sections, for instance, can be set in a larger height? The footer can be set with two or 4 columns? Layout on hover can be set in any color (right now is in black or yellow) The effect in Praline (it looks that the image grows or get smaller, don´s know how it´s named) can be set in any other slider like in Fondue maybe? And super important, how about page speed (sadly my other page with elated is so bad in this, it gets 4/100 in google´s speed score!, next week I will contact you to see how can you help me guys!) Excuse so many questions but as soon as I get the answer I can make a buyers decision! Thanks!!!
Hi,
Thank you for interest in our theme, we are so pleased you like it.
Our theme is fully customizable without touching any of the theme files, you can change fonts, colors, images in section, footer columns number. with built in functionalities. If there is no built in functionality for certain changes it can be achieved using some Custom Css that our support agents can provide for you and even that code can be used in dashboard, without opening theme files.
Also, with theme purchase you get 6 months free customer support which can be extended, and you can always submit a ticket to our support forum https://elated.ticksy.com/ adn our support agents will give their best to assist you with any issue you face.
Best regards, Elated
I want the html template for this theme, do you sell it?
Hello,
Thank you for interest in our theme.
We are only selling WordPress themes on our profile, and in creation process we are building them directly over our WordPress framework, so HTML version do not exist.
Best regards, Elated
Dear Sir; we buy your template and complete setup and start to organize website.we have a problem about Turkish letter characters.Can you please help us about that.What is your solution?if you want to see the character problem you can visit:www.lartduchocolat.cafe .also for youWaiting for your soonest reply.
Hi there,
We took a look at your page and there was no issue displaying Turkish characters, since our theme supports UTF-8 character set. However, if you still need help with this please submit a ticket to our support forum https://elated.ticksy.com/ and our support agents will give their best to help you with any issue you face.
Best regards, Elated.
Nice design, Congratulations GLWS 
Hello,
Thank you for good review, we are pleased you like our theme.
Best regards, Elated.
Pre-purchase question: Is the script font included in the theme? For example the fonts in the header on the Nougat theme (ie, made with love, etc). Are those included and if they are, are they editable?
Hello there,
Thank you for interest in our theme.
These font are not included in our theme, they are added in our demo as images, as you could see from our screenshot https://www.screencast.com/t/Q0bN3GIOG So, you could do the same on your side. Also, you could add custom font as well.
Best regards, Elated.
Thank you! If I purchase the template, do you share the font names and where to get them? And if you do, are the free to download or do they charge? I really like the look of them with the template so that’s the reason I’m asking.
Hi,
Yes, we do share it, we will also provide you the necessary information on how to implement that font in your site.
Elated.
OK, so just double checking, if I purchase the theme, you will include a lost of the script fonts on the header sliders and well has how to insert them?
Hello,
Yes, we can provide you psd files of the theme so you can check all of them and include them in your site.
Elated
How long does it take time for you to reply my support request?
Hello there,
It depends on number of tickets, but our support agents give their best to reduce response as they possibly can. And they are replying all our ticket from according to ticket time, from oldest to newest.
Best regards, Elated
Thanks for the reply. I replied back that email support that I received from your end.
You are welcome.
Can the pictures in the layout be changed?
Hello there,
Thank you for interest in our theme.
The images in our demo are just sample images and they can be changed, as well as all other content, and it can be adjusted to your needs and intentions.
Elated
Hello, on testimonials is it possible to add link URLs ( links will open in a new window).. ?
Thanks, great theme
Hello,
By theme default testimonials text is rendered as a raw text, not html, so it is not possible. However, it can be changed by changing theme files and for that please contact our customer support forum.
Elated
Does your theme support, RTL or not? because I want to add Arabic language on it but we need RTL, so can you do that?
Hi,
Unfortunately no, RTL is not supported.
Elated
Hello, Is it possible to check the backend of theme?
Hello,
No there is no possibility to access demo back end, sorry, but you can write to us over email at support@elated-themes.com and we can provide you with some screenshots and everything you need to know.
Elated
Hello, aah to bad, could u send me a screenshot of the settings of the homepage backend? info@bb2media.nl
Hi again,
We will send you that screenshot shortly.
Elated
Hi again, can you send me a screenshot of the backend of the home page of the cupcake demo?
Hi,
We just sent requested screenshot to your email.
Elated
Hi, How is the elated masonry gallery is build up? Can U show me the opties of the element? Can u also send me a screen shot of the backend of the elated masonry gallery post type?
Marc
Hi Marc,
Yes, we will send you that screenshot.
Elated
Hi
Thanks for the screenshots but i ment a screen shot of a post of the post type Elated Masonry Gallery in the backend and the options of the visual composer item.
Thanks,
Marc
Hello Marc,
Please send us a link to a page from which you want screenshots. And you can reply to email. Also, you can contact our support for additional support and configuration related questions, or you can simply import theme demo from Elated options > Import, and in case that you don’t want to import theme demo on live domain, then it is good practice to install WordPress on your local machine (localhost) and then to try different demos. In this way you can see which options we used and you can reproduce that on your live page.
https://premium.wpmudev.org/blog/setting-up-xampp/Elated
Hello, when i bought this template Could you help with initial setup ?
Hello,
And thanks for the interest in our theme.
Yes, our support can help you with setting up the theme, importing demo content, and with all theme related questions. If you decide to use our theme, you can contact our support by submitting a ticket at https://elated.ticksy.com
Elated
