39312 comments found.
Update to Avada 5.1.6 failing. I am trying to update to fix the security issue that has been notified but when I try to use the Envato Market plugin, the updater fails (it just keeps whirring around)
If I try to update the theme via the Appearance > Themes screen, then an error message is displayed, saying “Update failed. Update package not available”
Ideally I would prefer to use the auto update method instead of having to upload the theme again as I know this can often wipe out any widgets that have been set (and sometimes menu allocations too) so can you let us know when the update package will be available?
Hello @jjsolutions
The update package should always be available for you actually and you should definitely be able to update using our Auto Update method, if you are seeing that particular error please simply create a new token and then put it inside the registration tab, you can learn how to create a new token here => http://bit.ly/1GrzAgY
Once you create and put a new token you should be able to update without any issues, however the manual update method is exactly same as the Auto Update method and should not wipe out anything at all such as menus and widgets, it only replaces your theme files.
I also see you have a valid support account so if you have any issues still please simply create a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Are versions prior to 5.1.5 affected by the vulnerability ? And wheres the info regarding the vulnerability? What can be achieved if its used by a hacker? You should release an incremential patchfix for this guys..
Hi @themesic
First and foremost, we actively campaign for everyone to ensure that they maintain and update their installations as and when it is necessary. Right now we are at Avada version 5.1.6 and this was resolved as of Avada 5.1.5
This can be checked an confirmed in our detailed changelog here -> http://bit.ly/1EK5mAg
When it comes to security, we take security very seriously as a team. To ensure that you are compliant and up to date, we recommend that you update your installation to the latest version of Avada. Follows these update instructions and you will be fine fine:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Likewise, the Fusion Patcher Tool is there for our team to deploy fixes/improvements to each Avada install and as part of your maintainance should be applied. This is done easily and at the click of a button as explained here -> http://bit.ly/1NAWVwM
Our team is happy to help out and walk you through any questions you have simply submit a new ticket.
Click Here To Get Avada Support
Thank you, we look forward to helping you!
-Ammar
Hi Amar. I didnt write this message just to get an ‘automated’ reply that you copy and paste in every comment thats related to the vulnerability. I asked you something specific and this answer is not proper. It doesnt explain what I asked you at all.
Hello @themesic
I am afraid that is not an automated reply, we have a team of people working on comments to provide you the best info we can, however the reply above contains all the info and details that you need to know about vulnerability and you can read that in changelog link above please.
The vulnerability is actually already fixed by us and if you want to read more in details about it here is a very detailed article => http://bit.ly/2qyjhxx
There is no need for a patch since the issue was for an older version and not for our latest version, if you are on any version that is 5.1.5+ you are good to go, if you are not then you can follow the procedure above to update please 
Thanks
-Ammar
Let me re-ask you my question, since you didnt answer again:
- Whats up in versions prior to 5.1.5 ? Lets say that I run 5.0. - I assume that these two are affecting one or two specific .php files. Which are these files?
– FIXED: Security fix to prevent additional calls to permalink structure (XSS) – FIXED: Security fix that adds AJAX request verification for Fusion Builder content importer
I want to patch these files only, without updating.
Hello @themesic.
Patching those files without updating your theme is not something that we suggest or can be done because a lot of other code has also been changed and updating only specific files will break things for you, also if you are concerned about the security you should always be using the latest version of your plugins and themes, if you have any issues with the update please simply open a ticket with us and our support will guide and assist you thru whole process.
Thanks
-Ammar
Ok, I understand the risks. However, May I know the file names of the changed files that affect vulnerability patch?
Hi there
We campaign tirelessly for all who use any theme, to maintain their installs and ensure that the theme is updated when due. This is simply, good practice and wise. Likewise, updating any and all plugins you have installed, should also be updated.
The other consideration and something we also constantly advocate, is to not edit your theme files directly, it prevents you from maintaining your theme. All modifications should be compliant and added to a child theme. This is also good practice. For complex code changes beyond custom CSS, then using the available Avada Hooks is the recommendation -> http://bit.ly/1l2r8gW
If for whatever reason you simply will not or cannot update your theme to Avada 5.1.6, then you can apply the manual fix for this as explained in this help file -> http://bit.ly/2qyjhxx
If you need assistance or have any further questions, please create a support ticket using he link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Thanks. Thats by far a better reply Whats the risks of not applying the patch? Any break intos or related?
Hi there
There is no risk, providing you implement the manual changes correctly.
Thank you, MB
You’re not going to get transparency from these people. They are blowing sunshine, refusing to admit that they released a half-cocked patch that fails a high percentage of the time.
Hello @Jehochman.
I am sorry to hear that you feel this way, however we are as transparent as we can be with our customers and we are continuously trying to assist you here, however we can’t do anything if you don’t let us help you at all and this can not change unless you open a support ticket with us and tell us with your issue, are we refusing to help you ? NO! we are not but how can we know what is wrong with your site if you don’t let us take a look at it first and provide us details about it in a ticket?
None of our patches are half cooked at all and we have a team of developers working behind it, if any patch is failing to be installed there should be message showing why the patch is not installed for you, most of the times its server file permission issues that can simply be fixed by changing file permission or applying patch manually using FTP.
I have checked your account and i don’t see a single ticket created, if you have a problem with our product you have to ask us about the problem and how to solve it, only complaining and blaming us for the problem is not going to solve the problem for you. We are constantly trying to reach towards you for hand in assistance but we need you to cooperate with us too please.
Our help is just a ticket away.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Dear Ammar – You should be sorry for how your company is treating its paying customers. I emailed for help long time ago, but no answer. I am NOT paying you more money to fix YOUR defect. Got it? You released a DEFECTIVE product. I am not paying you, rewarding you, for making defective software. You can stand behind your work and help me fix it, or I will NEVER use your software again, and I will make sure others know my feelings.
Hi there
To make assumptions and accusations is pointless and not going to help anyone. We have posted this same information to your various comments here. To accuse us (ThemeFusion) of trying to make money off you is silly.
Here is info will help you, please read it through:
1 – Any reply given here by our team is not canned
2 – You are not registered for a support account on our system. Please do register for a support account as explained here -> http://bit.ly/1LKKsrw – if for whatever reason you can’t, then please send your info to support@theme-fusion.com so that we can assist you further from there
3 – Envato introduced item support in September 2015 -> http://bit.ly/2qY2BAF – we as theme authors did not and had zero control or influence over that. In fact, we (ThemeFusion) had decided to Grandfather for support all of our own customers that had purchased Avada prior to 1st September 2015 as explained here -> http://bit.ly/1SwDKpe – No one os asking you for money to fix anything. Please read the above. Are you Grandfathered for support?
Thank you, we look forward to helping you!
Thank you, MB
Talk is cheap, friend. Provide me with support to solve the problem created by your software defect. Up to know, you keep sticking your hand out asking for money before you help me. It is a very shitty thing to charge paying customers more money before you will help fix a defect in your software.
Hi there
You are simply not reading what I am replying with here, my goodness. All the vitriol is so unnecessary. Allow me to say it again:
“if for whatever reason you can’t, then please send your info to support@theme-fusion.com so that we can assist you further from there” [SIC]
Posted several times now in reply -> http://d.pr/i/NSE4a
Please send your email and if you have a gripe about paid item support, please email Envato directly -> http://bit.ly/2cP0Xbm
Envato introduced paid support, we theme authors did not!
Thank you, we look forward to helping you!
Thank you, MB
<?php
function theme_enqueue_styles() {
wp_enqueue_style( 'child-style', get_stylesheet_directory_uri() . '/style.css', array( 'avada-stylesheet' ) );
}
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
function avada_lang_setup() {
$lang = get_stylesheet_directory() . '/languages';
load_child_theme_textdomain( 'Avada', $lang );
}
add_action( 'after_setup_theme', 'avada_lang_setup' );
Hey @llityslife.
We would love to check this out for you, however we need to take a look at your setup in this case so please open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hello there, could you let me know why I can not update this LayerSlider WP https://prnt.sc/f9ifaf ?? Thanks!
I got it, I need to download the plugin myself, thanks!
Awesome! Thanks for letting us know
メールが来たのでアップデートしたら、プラグインのエラーがでた。 困ったので解決しようとサポートに連絡しようとしたら、お金を要求された。最悪のテーマです。買うのは止めたほうが良いです。
Hello @Alitomo
The update process should actually be smooth and there should be no plugin error at all when trying to update, please make sure that you are following all the details mentioned in here for updating your theme if you are updating from a very older version => http://bit.ly/2pPNngZ
If only the plugin installation is failing please try and install your plugin using our alternate FTP installation method that you can read here please => http://bit.ly/2eahzvS
Read the “Fallback Method For Premium Plugins” area from above.
However if you come across any issues please create a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
Hello, I’m wishing to update to 5.1.6, but I when I do, an issue arises in conjunction with woocommerce 3.0.7. The problem is that the [products] shortcode stops displaying the product description and makes all products displayed using this shortcode broken. It’s as if the “post-content” div is just gone.
I would be happy to use 5.1.5, which may not have this issue, but it appears it’s not available for download.
Please help with this issue, as I don’t wish to get hacked using my current vulnerable Avada version, but also can’t afford to have my main functionality broken. Thank you very much.
Please disregard this, the issue was a hook I had added to my functions.php. When I updated the theme, it overwrote the hook. Thank you, Great Theme!
Awesome to hear! Thanks for letting us know
Hello It seems like a challenge that many people are having with the Fusion Builder not showing up. I have no way of updating content on my site. There is no way to edit.
I have followed every thread: 1) Disabled all plugins 2) Turned Advanced settings on and off (All different ones including fusion builder) 3) Updated theme to newest version 4) Tried different browsers and computers
Literally tried everything in the forums but nothing works to get fusion builder operating again.
Please can you shine some light on how to get this working again. I have outdated content on the homepage of my site and causing questions daily.
Thank you for your time.
Hello @sdweb10
If the fusion builder is not coming up for you it must be disabled from the settings for your post types, please go to WP Dashboard > Fusion Builder > Settings and make sure that you have enabled the Fusion Builder for all your post types, you can read how to do that here please => http://bit.ly/2nHvag1
However if the issue persist for you please simply open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello Yes I have done that a number of times. Unfortunately it appears Fusion Builder is just not working. I turned fusion builder off and on. I unchecked the posts and pages and my fusion builder code showed up again so that I can view in the traditional Wordpress editing and then as soon and I enable it again there is nothing just a blank screen.
I tried to submit a ticket but it wont let me unless I activate support again. I have numerous copies of your theme and will be purchasing more in a few weeks. I have rarely if every submitted a support request to you and would greatly appreciate if you can assist in getting this resolved asap. Thank you for your time.
Hello!
You should be grandfathered in for support if you have bought numbers copies, do you know what the oldest one is? Any purchase bought before sept 1st, 2015 allows for free support. So if you have a purchase before then, please insert that into your account settings once you log in, this link: https://theme-fusion.com/support-desk/ ... click on “purchase codes”.
If the builder button is not showing up, are you sure all of these are checked? http://d.pr/i/yscpB
On your previous copies, does FB work? If so is this a new server? Maybe your requirements are low, check the system status tab under Avada menu and look for items in red. However the button should still show up.
Also, disable all other plugins besides Fusion Builder and Fusion Core, clear cache and try it again.
The builder works for sure, so it has to be something minor like the above, just a matter of figuring out which one.
Thanks
Hello there, my experience about upgrading theme. Today I got email about XSS and a CSRF vulnerability. I download theme, upload and portal was totally destroyed. Then I updated it over the Dashboard (registering key etc..) but on end I found out: it was cache plugin (different settings as before). Also this plugin doesnt work anymore: Remove Query String From CSS & Javascript In WordPress (it also helps to improve your google page speed score, Yahoo YSlow score). Same function inside WP rocket doesnt work, too.Otherwise updated theme work fine, congrats to the team for upgrade. You can check it on https://marcelino.si
I have only one wish for future: if we can get vulnerability info faster, not with one month delay from Envato team.. Have a nice day, regards
Hi there
First and foremost, we actively campaign for everyone to ensure that they maintain and update their installations as and when it is necessary. Right now we are at Avada version 5.1.6 and this was conclusively resolved in Avada 5.1.5
This can be checked an confirmed in our detailed changelog here -> http://bit.ly/1EK5mAg
When it comes to security, we take security very seriously as a team. To ensure that you are compliant and up to date, we recommend that you update your installation to the latest version of Avada. Follows these update instructions and you will be fine fine:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Likewise, the Fusion Patcher Tool is there for our team to deploy fixes/improvements to each Avada install and as part of your maintenance should be applied. This is done easily and at the click of a button as explained here -> http://bit.ly/1NAWVwM
Our team is happy to help out and walk you through any questions you have simply submit a new ticket.
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Fusion Builder continually fails to install.
Hello!
I’m sorry you’re having trouble here. If the automatic install isn’t working for you, we have a fallback method in place so you can still get the plugin files that way.
You’ll find that at the very bottom of our post as fallback method #5 here > http://bit.ly/2mNPb8I (see > http://prntscr.com/f9h4s9)
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
I hope this helps!
-Weston
I want to add that I’m reverting to the old, insecure version, because at least it shows a website. I’ll be switching to a different theme ASAP. These folks took my money and gave me crap in return. Very unhappy.
I’m sorry you feel that way. Before completely reworking your site, I would suggest trying what I recommended above. There are 300,000+ Avada users and most of them do not have issues when updating. For those that do, the above outlined steps will almost always solve the problem.
I hope this helps!
-Weston
Stop with the passive-aggression. How about being sorry that you published flawed software and that your bosses are money grubbers who want to fleece customers who have already paid.
I don’t give a damn about the vast number of other happy customers. That doesn’t help me at all. I want MY site to work properly. I already paid you good money and you gave me a defective product. I am definitely not going to give you more money now.
Hi there
To make assumptions and accusations is pointless and not going to help anyone. The update process does work and if you had experienced an issue, allow us to help you and we will help you get it sorted and clarified.
1 – Any reply given here by our team is not canned
2 – You are not registered for a support account on our system. Please do register for a support account as explained here -> http://bit.ly/1LKKsrw – if for whatever reason you can’t, then please send your info to support@theme-fusion.com so that we can assist you further from there
3 – Envato introduced item support in September 2015 -> http://bit.ly/2qY2BAF – we as theme authors did not and had zero control or influence over that. In fact, we (ThemeFusion) had decided to Grandfather for support all of our own customers that had purchased Avada prior to 1st September 2015 as explained here -> http://bit.ly/1SwDKpe – No one os asking you for money to fix anything. Please read the above.
When it comes to security, we take security very seriously as a team. To ensure that you are compliant and up to date, we recommend that you update your installation to the latest version of Avada. Follows these update instructions and you will be fine fine:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Thank you, we look forward to helping you!
Thank you, MB
Patched to latest version and site is all messed up. Really bad upgrade process folks… You should go find a new line of work, because software development isn’t your cup of tea.
The upgrade is worse than the vulnerability. Don’t trust these people.
Hello there,
Which version of Avada did you update from and what issues are you experiencing?
The update process is actually very straight forward. However there are some common issues that can occur depending on your server setup specifically regarding PHP configurations. If you do an update through the WP admin, then you need to be sure you have your server limits configured to the recommended levels.
We have a complete guide covering the theme update process and recommended areas to check before updating. You can find this here > http://bit.ly/1H8JGzo
We have a guide which is specifically designed to cover updates in Avada from older versions and how to resolve common mishaps which may occur on various server setups.
You can find that guide here > http://bit.ly/2pPNngZ
If you do encounter any trouble and need assistance from our support team, we would be happy to help out. You can find information on renewing your support license here > http://bit.ly/1RIS2nj
Also note, purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Click Here To Create An Account & Get Support
I hope this helps!
-Weston
1. You sold software with a security flaw. 2. You issued a patch that broke my site. 3. You’re asking me for more money to can fix your two prior screw ups. 4. You’re posting canned crap.
“I hope this help!”
No, sunshine, you didn’t help at all.
Hi there
To make assumptions and accusations is pointless and not going to help anyone. The update process does work and if you had experienced an issue, allow us to help you and we will help you get it sorted and clarified.
1 – Any reply given here by our team is not canned
2 – You are not registered for a support account on our system. Please do register for a support account as explained here -> http://bit.ly/1LKKsrw – if for whatever reason you can’t, then please send your info to support@theme-fusion.com so that we can assist you further from there
3 – Envato introduced item support in September 2015 -> http://bit.ly/2qY2BAF – we as theme authors did not and had zero control or influence over that. In fact, we (ThemeFusion) had decided to Grandfather for support all of our own customers that had purchased Avada prior to 1st September 2015 as explained here -> http://bit.ly/1SwDKpe – No one os asking you for money to fix anything. Please read the above.
When it comes to security, we take security very seriously as a team. To ensure that you are compliant and up to date, we recommend that you update your installation to the latest version of Avada. Follows these update instructions and you will be fine fine:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Thank you, we look forward to helping you!
Thank you, MB
It looks like the support team currently offers ready-made answers to customers who are genuinely concerned because they think that upgrading Avada may ‘break’ their website. How serious is the vulnerability please?
Hello,
It’s not recommended to stay on any version of software that has an exposed security issue because you would be opening yourself up to risk.
If you’re on a lower version than Avada 5.1.5, then it’s recommended that you update your theme to get the security fixes.
We have a post addressing the security fixes as well as a link to our update guides to help the process go more smoothly regardless of your current Avada version. You can find that here > http://bit.ly/2qyjhxx
Thank you
-Weston
Hi to all,
In your demo, and on my site breadcrums are visible, but google rich snipet is not recognizing them. TNX
Hello,
It’s possible that you have your Rich Snippets disabled. This can be found in Theme Options > Advanced > Theme Features; then enable your Rich Snippets.
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
Attempting to update to the newest version totally crashes wordpress.
I got the email about the security vulnerability. When I attempt to upgrade it says that it failed due to an internal server error. Then I can’t load my site and get the “Briefly unavailable for scheduled maintenance. Check back in a minute.” message.
My host helped fix the problem. I then updated Wordpress and all plugins. After that I attempted to update the theme again and the same thing happened making the site inaccessible with the same message.
Hello,
I’m sorry you’re having trouble with the update. Internal server errors are vague errors which could be coming from anything that causes the server to stop working as it should. This could be a conflict with a plugin, a server limit being reached during the update and causing a fatal error or possibly the update process being truncated by the server.
If you’re updating from a 5.0+ version of Avada, please see our update guide and be sure to follow all the steps recommended in our post here > http://bit.ly/1H8JGzo
If you’re updating from an older version of Avada, then also reference this guide > http://bit.ly/2pPNngZ
Note, you currently have a valid support account. If you need further assistance, we would be happy to check into this for you. So we can better assist you, please submit a ticket through our support center. We’re unable to officially provide support through themeforest comments, as it’s primarily for basic questions about the theme and presale inquiries.
Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
I hope this helps!
-Weston
Congratulations on the template, done very well, and now I want to create a recipes site, congratulations again and again.
Hi there
Thank you very much for your kind words We sincerely appreciate it The best is still to come <3 <3
Thank you, MB
Hello, i received an email from Envato saying your theme again has vulnerability and that i need to immediately update to the latest version. I have contacted you over years multiple times regarding inability to update the theme from the WP admin panel. You can check out my tickets in your support system. You have never provided a solution for it. Now i don’t have access to support forum and i’m not interested to pay for it only for you to update my theme version because i have to be able to do it on my own from WP admin panel. Since it is your fault, not mine, i kindly ask you to assist me with updating the theme to the latest version without me purchasing your support. Thanks
Hi there
First and foremost, we actively campaign for everyone to ensure that they maintain and update their installations as and when it is necessary. Right now we are at Avada version 5.1.6 and this was conclusively resolved in Avada 5.1.5
This can be checked an confirmed in our detailed changelog here -> http://bit.ly/1EK5mAg
When it comes to security, we take security very seriously as a team. To ensure that you are compliant and up to date, we recommend that you update your installation to the latest version of Avada. Follows these update instructions and you will be fine fine:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Likewise, the Fusion Patcher Tool is there for our team to deploy fixes/improvements to each Avada install and as part of your maintenance should be applied. This is done easily and at the click of a button as explained here -> http://bit.ly/1NAWVwM
Our team is happy to help out and walk you through any questions you have simply submit a new ticket.
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hello,
I unfortunately have to use the very old AVADA 3.9.4., because an earlier update of the theme had completely destroyed my website a few weeks ago. The problem is that the old ThemeFusion Core Plugin version 1.8.4 had integrated the Fusion Builder Plugin.
The new AVADA also needs the new ThemeFusion Core Plugin. The new ThemeFusion Page Builder plugin is outsourced and to be installed separately.
But the new Fusion Page Builder cannot understand the code of the old Fusion Builder that I use. All elements created with the old Fusion Builder were destroyed.
Just because I had a backup of the old ThemeFusion core plugin and the old Avada theme, I was able to recover my webpage.
Now I get an urgent Security Notice to update the AVADA to the latest version because of a security vulnerability. But how? My website will not survive this. It will be destroyed again.
Please help me.
By the way: I am not willing to renew support. It is a very serious security case and I cannot update the theme, only because the new AVADA seems not to work with my website and because the version of the Page Builder Plugin are incompatible.
Hope you understand my problem in English.
Regards Frank
Hello Frank,
If you haven’t done any customizations to your theme / Avada required plugins code, then the update is most certainly achievable for you. It’s actually a very simple process which is for the most part completely automated.
The issue that you describe seems to simply be that the conversion of your shortcodes didn’t take place automatically. That could be due to a plugin conflicting with the process or due to low server limits which truncated the update. In any case, you can simply trigger the conversion manually through the Avada System Status page.
I can understand not wanting to renew your support license. Although you won’t have access to hands on assistance / intervention from our support team, you do still have access to our complete documentation of the theme. We have a guide which is specifically designed to cover updates in Avada from older versions and how to resolve common mishaps like the the conversion step being missed that I referenced above.
You can find that guide here > http://bit.ly/2pPNngZ
If you do encounter any trouble and need assistance from our support team, we would be happy to help out. You can find information on renewing your support license here > http://bit.ly/1RIS2nj
Also note, purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Click Here To Create An Account & Get Support
I hope this helps you along Frank!
-Weston
One of my clients uses WooCommerce but cannot currently upgrade to the newest version of WooCommerce due to incompatibility with one of the core plugins they use with it. However, they need to be able to update to the newest version of Avada since there is the security issue. Will they be able to update to the newest version of Avada without worrying about needing to be on the newest version of WooCommerce (version before 3.0). Thanks
Hello,
Thank you for your question. Avada is backwards compatible with the core WooCommerce version as far back as WooCommerce 2.4.X > http://prntscr.com/f9fbdm
As long as they’re not on an earlier version than that, you shouldn’t have any issues with updating Avada and keeping an older version of WooCommerce.
Note, you currently have access to our premium support service. If you have any questions regarding Avada, feel free to send in a ticket and we’ll be happy to check it out for you.
Click Here To Create An Account & Get Support
I hope this helps!
-Weston
So I just seen the security email.. what a nightmare! how serious is the vulnerability??
Hi there
First and foremost, we actively campaign for everyone to ensure that they maintain and update their installations as and when it is necessary. Right now we are at Avada version 5.1.6 and this was resolved as of Avada 5.1.5
This can be checked an confirmed in our detailed changelog here -> http://bit.ly/1EK5mAg
When it comes to security, we take security very seriously as a team. To ensure that you are compliant and up to date, we recommend that you update your installation to the latest version of Avada. Follows these update instructions and you will be fine fine:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Likewise, the Fusion Patcher Tool is there for our team to deploy fixes/improvements to each Avada install and as part of your maintainance should be applied. This is done easily and at the click of a button as explained here -> http://bit.ly/1NAWVwM
Our team is happy to help out and walk you through any questions you have simply submit a new ticket.
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
currently on 5.0.5 with WP version 4.7.5 – so can I just update theme via Dashboard?
Hi there
Certainly, to update all you need to do is follow these update instructions to get you to Avada 5.1.6.
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you need assistance with that, please create a support ticket using he link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
