635 comments found.
hi, its possible insert a multi marker in the ot-map ?
Hello,
Did you buy our theme? our theme not support multi marker in the ot-map.
Thank you for interest to our theme.
Hi I built your theme on my site. But slider revolution wasnt in demo content can you provide me the slider in home video dark demo.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Please help, I am trying to make the social media icons in the slider bigger. I also need to make the frame in the counter bigger my clients box has 4 characters and the numbers are outside the box. Please help.
Thank you!
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hello,
I bought your WP ANANKE theme. Congratulations, very effective and very nice. I have a small problem for my client for whom I’m customizing the theme. He needs two portfolios, each with different categories. When I try to duplicate the portfolio, the new object retains the old categories. Can you solve this problem?
Thank you
Francis
Desygno
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
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Hello, I’ve installed Ananke and am happy with my site except that I just ran into what I feel is probably a simple issue but I can’t find any reference.
I’m using the OT About Box and any attempt to add in a line break or paragraph works until I publish, at which point it gets stripped back out.
How do I add a line break in the OT About Box so I can have two paragraphs?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hello,
We are having some trouble with the Anake Theme and we hope that you can help us out. Because of our wishes for viewing the website we want to leave some elements away on the mobile version of te website. In others themes you can select in visial composer what you want to show on the desktop version and on the mobile version. In the Anake theme this is not posible somehow. The versions of Visual Composer are on both sites 5.1.1.
For example we have added a screenshot with the differences between the 2 themes. We hope you know what we can do to get these options in our Anake theme with visual composer.
Thanks in advance!
Kind regards, Ruben T.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hello, good day, we have a problem with the menus, installed dark video theme but when creating a menu for home does not appear, you can only use the menu for other pages, I could not activate the product, I generate the license error Not found, you have whatsapp or facebook for faster communication, I need to solve these problems urgently, thank you very much for your time
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
hi issue with QT video slide icon are not visible Qt slider is not working also
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
i have already created it
I have support for you, Thanks
i again send info check
Ok, I’ll check now.
hi i have send info no reply ?
I have support for your issue now, Thanks
i can not see any changes in my website its same as it was
for video slide i have to add space ?
and i have checked in all even in mobile its not showing me video slider now i can see icon
done now i can see
Great 
The portfolios we have created are not displaying in frontend
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
hello, i need help whit the instalation of this theme, can you help me please?, thank you
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello there,
I have Ananke installed and everything works fine except the Slideshow plugin. Whenever I click on one of the slides, the plugin freezes and won’t move or be able to click on anything else. Could you advise?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Your theme seems to no longer work with the Visual Composer. I have added your updates to no avail. Same problem. Can you update the visual composer that came with the theme?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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this is a software issue not a support request … please reply even if just publicly
Hello,
1, Please update the theme lates version.
2, After update the theme done, please update the plugins latest version.
Please read more article guide: https://oceanthemes.ticksy.com/article/9458/
Thank you
Hello,
I like your theme, but i need to know: is it posable in Video slider load and loop more then one video? and with resolution your video is?
Thanks
Hello,
Our Ananke theme support HTML5 Video and you’ll have home video like as our demo preview.
Thank you for interest to our theme.
hello there i just wanna know how to modifiy the portfolio OT where i have put some photos…i wanna to separate them with some space horizontally and vertically..here is my link : www.damiencantin.com thks for your help ¨
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Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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The main menu navigates to some random pages if clicked from other page. For example “About” menu items redirects to http://demo.oceanthemes.net/ananke/dark/#about where do I fix it if under appearance>menu>I have anchors menu created via custom links and section ids
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi Do you have a documentation available for the theme? Thanks.
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Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
I have purchased the Ananke theme and for some reason the Visual Composer won’t upload. I am not sure if it is a licensing issue. When I go to the back-end it shows that no licenses have been added. I was able to use it before but am not sure why it isn’t working now.
Your help with this would be greatly appreciated.
Best, Julissa
Hello,
Please read more update guide: https://oceanthemes.ticksy.com/article/6351/ and https://oceanthemes.ticksy.com/article/6352/
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Is a template with many misconfiguration problems for each update
Every time I updated the ananke template my logo disappears and the text of “ananke” is installed and for several days there is no way to change it, you delete the site cache and still the problem. The portfolio decomposes
goo.gl/sRTRWD
Hello @samuel77,
Please send your issues and link website to our email: contact@oceanthemes.net
And also read more Ananke theme changelog: https://themeforest.net/item/ananke-one-page-parallax-wordpress-theme/9631763
How to update theme and plugins: https://oceanthemes.ticksy.com/article/6351/ and https://oceanthemes.ticksy.com/article/6352/
Thank you
Thanks, i send you an email and for each template i saw the changelog theme and follow your step all time.
Thanks in advance
You email me:
We’ll not support by email from now.
Don’t worry, it’s email reply automaticaly, thanks
When viewing our Ananke theme landing page on larger high res monitors, there is a large vertical space between the top hero video and the next section below.
We also have an issue where we have a row with a slideshow. The background image of the row extends out the top too far, so it looks bad. How do we fix that?
Here is our staging site: http://b23.46d.myftpupload.com/ and here are screen shots with notes: https://www.dropbox.com/sh/q8oy91z464c75y0/AAA4HUgGm7Q3CcnazF_JbDjRa?dl=0Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi,
Your update is not working well. I wanted to update the theme and it ruined my website. There is no Theme Options. I tried to install many times and didn’t work. Since I bought the theme I should be able to update it, but I can’t. I tried to put a ticket but I can’t because my support finished. I don’t need support just to update a theme. So even though I bought this theme I can’t update it because of your broken update file.
So what will I do now???
Hello,
Please don’t worries, just need update Ananke 3.4.0 and install all plugins required by go to your WP admin -> Appearance -> Install Plugins and install + active all plugins.
After update theme you need install Redux Framework plugin to use for Theme Options.
Thank you
Hi,
Ok thank you. I updated but now my portfolio gallery is not working properly.
Anyway I had to add them from the beginning. Now it’s fine. Thank you.
“OT About Video or Image” section doesn’t show pictures anymore. I tried adding again, it didn’t work.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you