1743 comments found.
MEGA BUG FOUND:
1) Create multi tab 2) Make Modul box with buttons in tabs 3) Create diffetrent content in modul boxes 4) Try to switch tabs and show boxes by pressing button
1)Sometimes the previous window will be called. 2)Sometimes click on the button does not work
Hello Artmar!
Thank you for letting us know.
Please submit a ticket in our support center and we’ll check it for you.
Looking forward to your ticket!
Regards, DFD Support Team
Hi! Within the cart, the button ‘proceed to checkout’ doesn’t show the text unless you hover on it. How can I fix this? Thanks
Hello Rojasmusic!
We need to check the issue from our end.
Please submit a ticket in our support center and we’ll check it for you.
Looking forward to your ticket!
Regards, DFD Support Team
Hello, is it possible to use this nice looking language switcher of yours with polylang translations or just with wpml?
Hello JimKalligas!
The language switcher style is available for WPMl plugin since as we know Polylang plugin allows to add the language switcher in header as a separate menu item only.
Please, contact us if you have any questions.
Regards, DFD Support Team
How can I use it with the wpml plugin?
All you is need is to install and activate the WPML plugin on your site, then, please go to theme options > header options > Language selection shortcode and remove the content if there is any and set the WPML language switcher to ON in theme options > header options.
We’d recommend you to check the WPML plugin documentation as well here.
In case you need our assistance, you are always welcome to contact us: simply submit a ticket in our support center.
Regards, DFD Support Team
I have managed it but I have 4 languages and the order is not right neither the default or the current lang is the first one when I hover but one other http://prntscr.com/fgfyb7 how can I prevent this?
Please submit a ticket in our support center and we’ll check it for you and provide you with a solution.
Regards, DFD Support Team
Hey guys, I’ve found myself checking out your theme and I think the demos are absolutely stunning.
I have a few quick pre-purchase questions:
• In terms of page speed optimization do you have any instructions as to how I can optimize your theme to get green Google pagespeed scores? (like in your demo) Ideally specifying compatible plugins.
• Is Native compatible with The Grid and or Essential Grid plugins? • Is your bundled Visual composer updatable and kept as a separate plugin or is it your own version (like Salient has)?
• Lastly, this isn’t that important but do you have any instructions/tutorial as to how that awesome pulsating background shape can be customized
Thanks in advance – looking forward to building a site with Native 
Hello Zenako!
First of all, thanks for paying attention to the Native theme!
As for your questions:
1. The main features like images lazy load, js and css minification are included to theme by default if the DEV mode is disabled from the Theme options and the definition of the expiry dates for the static resources feature is also available from the theme options but server-side configuration is also important. We do provide the information required and the necessary assistance to optimize the site performance, it’s a basic part of the theme support at the moment.
The only thing you have to do is just to submit a support request and we’ll provide you with all the information you need.
2. We didn’t test our theme on compatibility with these plugins but we can do this for you if you get in touch with us via our Themeforest profile contact form.
3. The Visual Composer is available for out update and it’s a normal VC without any customizations made by us, so it’s just a regular VC.
4. We paid much attention to our theme documentation and I guess you will be able to find the instructions you need in our theme documentation or we can provide you the information you need on demand.
Best regards,
DFD team.
Alright super, thanks for the fast reply will give Native a go
Hello Zenako!
You are welcome, we’re glad to be helpful to you.
In case any questions appear, simply, let us know:)
Regards, DFD Support Team
When I try to Import Home or Pages it will just keep spinning without end forever.
max_execution_time 120 max_input_time 120 max_input_vars 3000 memory_limit 768M upload_max_filesize 128M
Hello Rendom!
Please submit a ticket in our support center and our support team will check the issue for you.
Regards, DFD Support Team
I already sent it and nobody replied in 5 hours!
We have got your request and mail you back as soon as we finish checking the issue.
Regards, DFD Support Team
Hi, I have a problem. After installing the demo I can not edit it. Example – I want to change the header image, but the upload options does not work.
Hello Anders87!
Please submit a ticket in our support center and we’ll check the issue and help you.
Regards, DFD Support Team
Bonjour, J’ai acheter ce theme: Native – Powerful Startup Development Tool
Je l’ai transferé par ftp: pas de problème mais il manque le ou les fichiers css. Alors je sui bloqué. jlougarnier@institut-beaujoly.frHello,
I am interested in the free theme installation being offered. But I have questions about the information I am being asked to share.
I understand requesting temporary logins for WordPress and ftp.
But why am I being asked for my Envato email and password? If I am already providing my purchase order, why is the email necessary? And more importantly, why do you want my password?
Hello Nilblank!
It’s not about your Envato user name and password, it’s about the access details to your wordpress installation admin area. Do not send us your Envato accout credentials, they are private and we dont need them. As fot the ftp and wp access details, we recommend you to create a temporary account for both wp dashboard and ftp and then delete those accounts after the theme installation to avid confusion.
Best regards,
DFD team.
Hello again,
Thanks for the speedy reply.
I have setup temporary accounts for WP and FTP access. So, we are all ready on that account.
Referring to my earlier question, the issue is that of the four fields required at the beginning of the Free Installation form, the third and fourth are “EMAIL” and “PASSWORD”.
These are required fields and the form will not process without these fields being filled out (I have tried).
So, how should I proceed?
The Email and Password fields are for your access to our support center, you have to enter your email and create a password you want to use to log in to the support center, it’s not about Envato.
Best regards,
DFD team.
Understood. Thanks.
Glad to help.
Best regards,
DFD team.
Hey guys, it seems like the overlay background color for rows does not work for mobile sizes. It quickly appears for a moment, then it will be removed again. Would be great, if you could fix that. Or did I do anything wrong? Cheers Florian
Hello Florian!
Could you please submit a ticket with the link to the page with this issue and short details of this issue here and we’ll check it for you.
Best regards,
DFD team.
Hello,
Can you add a hover effect similar to Apple TV? There is another great theme on Themeforest which does have this effect. Link—> https://themeforest.net/item/marshmallow-simple-wordpress-portfolio-and-blog-theme/17915163
This is a much-needed effect for me, please.
Hello Pixelitect!
If you are referring to 3d animation on hover, it is available for the portfolios items within our theme, please check the example here.
Regards, DFD Support Team
Cool. Exactly what I needed Can I have this effect on my blog items? Here in this demo: http://nativewptheme.net/home/blog-metro-boxed the blogs are appearing as cards with a shadow effect on hover. Can I have the 3d effect on the blog as well? If yes, then can you please let me know how to achieve that?
Regards
Hello Pixelitect!
The requested hover effect is available for the portfolio and gallery items within our theme.
You may use Portfolios instead of the posts, since they also can be created with Visual Composer and you can create any project you need, with 3d animation effect on hover.
Please, let us know in case you need our help, we’d be glad to assist you.
Regards, DFD Support Team
I’m not getting my due response for my support queries. I’ve mailed two times for the same query. Could you please respond to them?
Hello Laurashanley!
We’ve checked the tickets received and we’ve never received the tickets from ‘laurashanley’ user.
Sorry for the inconveniences, could you please get in touch with us via this form or submit a ticket in our support center and we’ll help you to resolve all the questions ASAP!
Regards, DFD Support Team
Hi, I’m trying to install the theme in the WordPress panel and I always get the error in spanish ‘are you sure you want to do this? please try again’.
Thanks! I figured out how to do it
Hello Rojasmusic!
No problem, we are very glad to be helpful to you.
In case any questions appear, please, contact us.
Regards, DFD Support Team
Hallo, is the activation codes for slider revolution and visual composer included in the purchase?
Hello Lionelkrieger!
The activation of the plugins doesn’t affect their functionality.And as for the activation of the plugin, please check this post: http://nativewptheme.net/support/knowledge-base/plugins-activation
In case any questions appear, please, let us know.
Regards, DFD Support Team
Header Builder is not working. You can’t control header options and it randomly erases all settings.
Hello Sopro1!
Please submit a ticket in our support center and we’ll check it for you .
Regards, DFD Support Team
good day please I just purchased, but couldn’t find my license key
Hello Olusabel!
Purchase code can be found on Themeforest in downloads > click on our theme and you’ll be able to see the license in pdf or txt. Or on our theme page. Looking forward to your reply!
Regards, DFD Support Team
When I want to install the NATIVE theme in wordpress, it finishes loading and bounces the action … How can I solve it?
Hello Marisolprp!
Please submit a ticket in our support center and we’ll check it for you.
Regards, DFD Support Team
When I want to install the NATIVE theme in wordpress, it finishes loading and bounces the action … How can I solve it?
Hello Marisolprp!
Please submit a ticket in our support center and we’ll check it for you.
Regards, DFD Support Team
Hey awesome DFDDevelopment! I posted a question in support but when I log back in, where do I see my ‘tickets’? Pls let me know thnks!
Hello Sterlingwilliam!
As for your support tickets, they are being forwarded to our support service (we use the Omnidesk at the moment which is similar with the Zendesk used by Envato) and they are visible for our support team at the moment only.
You will get an email notification as soon as our support proceed your request and you will also get all the history to your mailbox.
Regards, DFD Support Team
Hi, i need support in spanish about this theme
Hello Marisolprp!
Thank you for choosing our theme!
As for the support, we provide our customers with the support in the English language.
If you have any questions, you are welcome to contact us.
Regards, DFD Support Team
Dear I come to you with a query that I can not solve in long hours and I know that for you is very simple.
I have configured the web to see full screen, so that the color bars or background images occupy the entire width of the screen. The problem I have is that when introducing any element, photos, texts, etc … these elements also expand throughout the width of the screen when I want them to only occupy the central space of the web, not reaching until the tips, Just as you have your sites configured.
Thank you very much!
Hello Dadada062!
It is obviously not a problem to solve your issue but we need to have a look at your site to provide you the assistance. Could you please submit a ticket here and we’ll mail you the solution back.
Best regards,
DFD team.
