2000 comments found.
Is there a way to have this theme updateable or auto-update from within the WP dashboard without having to download and reinstall the entire theme?
I purchased this theme a couple of years ago and nearly forgot that some themes require re-installing to update. Hopefully there is a way to set this up to be done within WP or Envato?
Many thanks
Hi,
You could try with Envato Market plugin where autoupdate theme is offered. But you could also update our theme manually, here are step by step instructions from here to see how to update our theme https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983
If you need more help. just submit a ticket on our support forum at https://select.ticksy.com/ and our agents will help you with import part.
best,
Select
I was desperately waiting for the last theme update. I have done 4 updates before and no problems. Now the updated files seem to not work. I am replacing the theme folder via Filezilla and while updating (and overwriting) every file, the folder at the end is not updated. When I go in Word Press the theme is not updated either. Is there a problem with the Theme file updates? What could be causing the issue with folder update?? Please kindly let me know!
Hi,
We are sorry to hear about this experience. We just checked latest version of theme package and we could see there are packed latest files, so everything is working fine on our side. Please, check step by step instructions from here to see how to update our theme https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983
If the issue persist, just submit a ticket on our support forum at https://select.ticksy.com/ and our agents will help you with import part.
Select
Keen for an update too. I am now getting a warning that Layer Slider 6.1.0 is a vulnerable version.
Hi there,
Thanks for writing in! We will prepare theme update as soon as possible. In order to obtain newer version, please contact our support, and provide them wp-admin credentials.
Select
Hi! I would like to know when next update is going to be available? Functional with VisualComposer version 5.1…..
Thanks!
Hi,
We are currently working on our next theme update where we will include latest VC version 5.1.1 We cannot provide precise date, but it is first on the list within our other themes, since it is in final phase.
Best, Select
Hello
Pre-purchase question.
Do you guys provide CSS support?
I’ve bought themes in the past that have & some that haven’t.
Thanks
Hi there,
Thank you for taking interest in Hazel.
When you purchase our theme you’ll get free support for the first 6 months. So, our support team is on your service at https://select.ticksy.com and they will help you to setup your site within our theme or with any customization using our theme options. They will also provide you some custom css, or tips for minor modifications.
Best, Select
Hello , Does the template Hazel is already compatible with the plugin visual composer 5.1.1 version ? thx in advance
Hello,
We are currently working on our new update where we will include latest versions of included plugins. It should be released soon. Thank you for your patience.
Select
Hello,
On my site, I work with a portfolio “masonry without space” on the HOME page (http://www.key2info.be/), and a portfolio “hover text no space” on the REALISATIES page (http://www.key2info.be/realisaties/).
On my laptop (Windows 10, Chrome browser) I can’t see the hover function on the “hover text no space” portfolio: https://i.gyazo.com/043f898aa63897b4bb0ccc23fe25e4ae.mp4
Any idea what the problem is?
Thanks Bruno
Hello there Bruno,
Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our agents will take a closer look.
Best,
Select
Hello, I bought the theme two years ago, now does not work anymore, do I have to buy a full license or just renew the support to update the theme? Thanks
Hi,
No, you are always able to update our theme. Please, follow instructions from here to update our theme https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 and here is to update VC https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984
Best, Select
Hello,
we’re working with the Kira demo for our portfolio website. I’m having some kind of (cache?) issue with my row paddings in visual composer.
If I adjust the paddings, those changes are being applied. However, if I take a look at that page later on, I don’t see my changes anymore… If I then do a hard refresh, the page displays correct again.
For example this page: http://www.key2info.be/watdoenwe/ If I don’t do a hard refresh, the title “onze werkwijze” sticks against the top of the fish background (and it doesn’t show the padding I gave it).
I have flushed my site cache but that didn’t work. Do you have another suggestion please?
Thank you Bruno
Hello Bruno,
We just checked your website, and padding was there from the start https://www.screencast.com/t/vA1MRQFsKj . Maybe you managed to fix this in the meantime? If not, please submit a ticket to our support at https://select.ticksy.com and provide all necessary info in your ticket and our support will investigate this further.
Select
Is it possible to remove some options from the product list page? I would like to remove the add to cart and select options buttons from the product pictures, and also the white glow en transparency. So i have only a clear picture of the products.
Thank you!
Hello,
It is possible to hide elements with some custom css code, but please contact our support regarding that by submitting a ticket at https://select.ticksy.com/
Select
Hi! I can’t figure out how I can divide a row into two colums and then fill one colums completly with a pic. I keep a space around the pic whatever I’ve tried so far.
Hello,
You can set background image for entire column from column options https://www.screencast.com/t/hHznw7EU
Select
What is the element on the Brigette demo? The main slider with the girl on it? Trying to figure out out to use it on our site and can’t figure it out. Thanks
Hello,
It is Layer Slider. Please, check this article to see how to import layer slider on your installation https://select.ticksy.com/article/10121
Best, Select
I am making a Select Slider and trying to get the lines that appear directly above and below the title to go away. This doesn’t appear to be Title Separator, because changing those settings do not seem to help. is this possible?
Hello,
Could you, please, send us here page link so we could take a closer look and see on which lines do you mean. Thanks
Select
Will the theme be upgraded to be compatible with woocommerce 3.0? How soon? Waiting to purchase new license, thank you
Hi,
We are working on our new updates. Since there are big changes in WooCommerce, we need to make changes to make it compatibility with our theme code and design. We cannot provide precise date but updates should be released soon. Glad to hear you are satisfied with our theme.
Best, Select
Also when I have a portfolio list on a page – the images don’t load unless I hit force refresh or sometimes the images overlap each other.
When will Visual Composer be updated within your theme?
Hello,
Please, try to go to Select options > General > page transitions and there set No animation and test this again after
In Some of our previous versions we added 5.0.1 version https://www.screencast.com/t/dUcsxzPys and latest version of VC will be included in our next theme update.
Best, Select
The menu isn’t expanding when I hover over it. This is only happening in Chrome. It works fine in Firefox. Is there a way to fix this? My website: http://www.evanbourquecreative.com/
Hi,
We just checked your site and as we could see hover effect on menu is working well in Chrome browser. We just made one video, please, check it here https://www.screencast.com/t/D9Lp8Q5mL
Select
Hi there,
On the product category pages, I want my breadcrumb to have a link back to the main shop page but currently there is only a link to the homepage of the website. Is there a way to add a link to the main shop page beside this?
Thanks!
Hello,
This is default appearance of breadcrumbs. But you could modify our qode-breadcrumbs.php file to adjust your needs https://www.screencast.com/t/9yQRLF4VQXHY
Best, Select
Am trying to work out how to update Visual composer for a client who purchased Hazel directly, I cannot make sense of all the FAQ’s and comments on this forum re updating Visual Composer, please advice
Hello,
Please, check this link to update our theme https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 and here are step by step instructions to update VC https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984Best, Select
Hello. We have not updated our theme in some time. We currently have version 2.3. IS there anything we have to look out for or do specifically to make sure the update goes ok OR can I simply do the update? Thank you.
Hi,
Please, check instructions from here to see how to update our theme https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983
Best, Select
If I renew support for this theme, would you be able to assist in speeding up our site? I feel like the theme keeps it slow. Thanks!
Hello,
You could send us here your site URL and we will test it and provide you some tips how to improve page load time.
Select
Thank you. We have a few under the same domain. Even this first one, that only has one page (our landing page) loads slowly.
http://www.jsmithinnovations.com/landing/ http://www.jsmithinnovations.com/kansas-city-wedding-photographers/ http://www.jsmithinnovations.com/kansas-city-portrait-photographers/ http://jsmithinnovations.com/home/Hi,
Please, check this article https://select.ticksy.com/article/10456
That should be helpful.
Bestm Select