28315 comments found.
HI How to remove mandatory option to add text in comment form?
Hi there,
I am not sure what you mean. Please elaborate in an email via support and we’ll look into it.
Hi there,
This seems a bit odd. Please shoot an email via support and we’ll look into the isuse.
Hi, I sent you email . no reply yet. thanks
Can you please reply to my ticket. Thanks you .
How can i upload favicon I can’t find the option?
Hi there,
Go to Theme Options > Header > Logo & Site Identity > Site Icon
Hi, I noticed now I don’t have the option to center vertically contents on blocks, the titles or testimonials are stucked to the top of them, I can’t add a gap or a margin. How can I fix this? Thanks
Hi there,
You can center the elements vertically using the row element http://flatsome3.uxthemes.com/elements/rows-columns/
Thanks
Hello, evaluating you and a pair of other best sales Themes.
Could you tell me if it’s possible to publish Videos as Images in Product pages? I found a refer to a product tab, but nothing about Product’s photos gallery and Videos. Maybe Woocommerce already support this option, or your Theme does.
Thank you in advance.
Hi there,
We have that option as shown here http://flatsome3.uxthemes.com/shop/men/wicked-ss-o-neck-selected-homme/
Hi!
This option : Display % instead of “Sale!”
Doesn’t work fine with my custom product type (show “SALE”) ... is it normal ? Or maybe my custom product type is not well coded ?
Tks
Hi Felipe,
This might be an issue with the custom product type. Please check if the issue is happening with other products
For simple product and external type works fine but NO for custom product type
Hope you can fix that ASAP
Tks
Hi again, what is a custom product type? Are you using a plugin for that?
Fixed, sorry was a plugin issue ^^
Hi, is the theme ready for PHP 7 update? Thank you!
Hi there,
Yes
Flatsome is compatible with PHP 7
Hello, How can I hide or remove in mobile header the wishlist icon Thanks.
Hi there,
You can use the Header Builder http://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
hi.. i have question about license. i have run through all the comments related with license. im not found any comment related with my issue.
Situation:
1. I just change domain url, from domain.com to domain2.com. 2. domain.com has been made as “add on” domain. and domain2.com is now primary domain. 3. both domain sharing the same database files. 4. which mean, two domains are using 1 database.
Questions:
1. Do i need second license for for addon domain?
Thanks
Hi there,
You will need to purchase a new license for the addon domain
Hello! Is there an option to change the font weight of the fonts in main menu?
Hi there,
Yes
We have a setting for that in Theme Options > Style > Typography > Navigation
Hello. What is the CSS way of keeping the product grid always aligned with the same height, making images with different height adapt proportionally to the size of the container? I need to have the grid aligned, and I can not resize the images because they are not hosted on the server, they are external. Greetings.
For future versions, you could add an option to force the grid to always have fixed dimensions and the image is the one that adapts to the size of the grid, just the opposite of what is currently happening?
Hi there,
This CSS should do the trick
.product.product-small .box-image img{ height: 200px; width: auto; }
You can place a feature request here https://uxthemes.canny.io/flatsome
Thanks, I’ll try it
Dear, sometimes when I try to edit page with the UX Builder I got an error page: it says: {{ $ctrl.store.post.attributes.values.post_title }} and I can do nothing. Do you know what is the problem with this? thank you for support
Hi there, sorry for the trouble.
Please see http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
great! Solved increasing memory. Regards, thank u!
Awesome
Good luck with your site
Hi, What is the easiest way to reuse elements I have created? For instance I’d like to use the same style message box or image box on different pages with new content but same style (without having to set all options again)
Hi there,
You can use blocks http://docs.uxthemes.com/article/237-ux-builder-how-to-use-blocks
Can you tell me what’s the difference between the actual templates “page-featured-items-3col.php” and “page-featured-items-4col.php”. I’d like to change the portfolio from 4 columns to 3.
Is the best solution to just copy the /template-parts/portfolio/archive-portfolio.php to my child theme and add columns=”3” to the echo’d shortcode?
Let me know. I’d love to see some more options come to the portfolio template via the customize (such as video post format with video icon overlay (like the blog posts have), columns, etc).
Hi there, “page-featured-items-3col.php” and “page-featured-items-4col.php” is removed in Flatsome 3. You can change these settings in Theme Options > Portfolio instead 
I have version 3.3.5 and they are still there and there are no options in the customize. Am I missing something?
…any reply on this? Those template are still in my 3.3.5 version.
…any reply on this? Those template are still in my 3.3.5 version.
Hi again Jason, the templates are there, but they have the same code. Did you try change options in Theme Options > Portfolio?
Are you saying that there is suppose to be an option in Theme Options > Portfolio to change the portfolio columns? Cause I don’t see any options for that at all. Here’s what I see: https://cl.ly/ltqW
Good afternoon, people… How do I translate for my PT-BR language?
Hi there,
Please see http://docs.uxthemes.com/article/63-how-to-translate-the-theme
Hello. Is there a way to show sky product code into catalog mode? Thanks and regards.
Hi there,
Do you mean the SKU code? If you are referring to SKU, yes you can.
Hi,
It’s possible to use this theme without any plugin extra? (woocommerce) And use properly the UX Builder?
Hi there,
Yes it is 
Hi, I want to buy the model but before buying I tested a version that I found and when I disable the woocommerce plugin, the UX bluetooth stays spoiled at loading.
If I activate again, it works correctly. I am undecided between this one and Avada. But i liked the Ux builder …
Hi there,
Which version are you using? It is working over here with WooCommerce deactivated http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
I’m running in localhost throug wamp. PHP 5.6.25 PHP memory_limit = 1G Wordpress 4.7.5 Flatsome child 3.0
I tried to chage to flatshome “father” and it works… I think that it’s a issue from child theme.
Awesome
Thank you for letting us know
Hi not to sure if this is an issue somewhere but we have tested with default theme and it doenst do this but when we add a product to the basket it automaticly takes us to checkout, we have made sure we have that optioned tunred off in woocommerce settings as well
Hi there,
Send your website’s URL via support and we’ll check it out.
we have just sent the email, thanks.
Hello, The “Read More” tag on the text editor doesn’t work! I’ve whatched many videos on Youtube and I’ve read many pages on Google about it. But the one on Flatsome does’nt work. Please don’t send me link from google to teach how to use th e “read more” tag, it’s obviously how it supposed to work, but the issue is it does’nt. I need to know if there is any solution? Many thanks in advance.
Hi there,
The read more tag is working well for me over here. Please note that it is only visible when viewed on the non-single/non-permalink web page such as archives, categories, front page, and searches, the post is shown as an excerpt to the more point https://codex.wordpress.org/Customizing_the_Read_More#The_Excerpt_Basics
Hello, Is there any way to activate “Brands” or “Suppliers” and group product in them? If answer is no, then can you please tell which plugin will play fine with your theme. Thanks.
Hi there,
Brands are not supported in the default template.
Unfortunately, until now there has been no official compatibility testing with any brands plugin. But, Flatsome uses WordPress coding standards so any extension that uses these same standards should work with our theme.