39217 comments found.
Hello,this is my website:www.zhonglanindustry.com .Livechat and news pictures of website do not show up in Google Chrome, Firefox browser, but in IE browser can.https://snag.gy/KktOzi.jpg.Please tell me how to do it
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I have a LOT of customers using this theme that purchased through my affiliate program as well as I have a few licences myself. I am having a little trouble with the plugins that come with your theme. Layer Slider in particular. I would like to know exactly how I can update this plugin without errors. ALL my customers themes and my own themes have licences. I might not have support left on my own themes because time has run out, but this should NOT stop me from updating these plugins.
So once again, PLEASE let me know exactly how I can update these plugins that come with your theme. I have been waiting patiently for these to be able to update ( months ) and every time I go into my customers websites and my own websites, it gives me an error when updating the Layer Slider.
Thank you.
Hello @360webfirm.
We are glad to hear that you like our product, regarding your query on the LayerSlider there should be no issues or errors while updating it, if you are having an issue with the update or installation i will suggest you to try using our alternate method to update that you can read here in details => http://bit.ly/2eahzvS
Please read the Demo and Plugin offloading section above, however if the issue persist please simply open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
lol, just like last time. IT DOES NOT WORK and frankly my patience is running out. Please provide me STEP by STEP on how to update the layer slider. It should not have to be this hard!
Please read the Demo and Plugin offloading section above, however if the issue persist please simply open a support ticket and our team will gladly assist you.
Explain as I went there and it keeps on repeating, it doe snot give me the solution. OMG so tiresome…
Hi there
Allow us to explain to you in detail how this works, with regard to theme included plugins, it is not unique to Avada and applies to any theme that includes a plugin:
1 – Avada includes the Layer and Revolution Slider plugins, at no extra cost
2 – As of right now, Avada 5.1.6 the latest version of the Layer Slider plugin is version 6.3.0 -> http://d.pr/i/uXYPZy – which is what you have
3 – Because it is plugin territory, the respective plugin authors include a global update call for the plugins and it does not apply to theme included plugins -> http://d.pr/i/C4PWvO
4 – The next release of Avada will version 5.2 which will in turn include the latest next version of the Layer and Revolution Slider plugins available at that time
5 – You can safely ignore/dismiss the plugin authors update notice and it will not affect your site in any way
6 – The Layer Slider plugin authors includes a link :: ‘Got LayerSlider in a theme?’ -> http://d.pr/i/4JNLXH – If you click that link it goes to their documentation -> http://bit.ly/2sIgTlp
7 – If you are adamant and want to update the included plugin independent of the theme update, you will need to purchase a separate license for the included plugin
If you need assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Well that explains everything and now I am OK with it all. 
I thought I was doing something wrong. I will wait until you release the Avada theme update with the plugin update.
I was just a little nervous about plugins after a few years ago having a plugin that was not updated cause major issues for thousands of people.
If you say its safe, I trust the Avada team completely.
Thanks again for your help!
Steve
Hey Steve.
You are most welcome
Thanks
-Ammar
How can I swcith the hamburger menu on the home page to a page width set of menus? Our site had those menus but it changed into a hamburger and I don’t know why.
Hello @thieberger
There can only be 2 reasons for this, 1: You are using our header-version 7 that has hamburger menu as its main menu, or 2: you are setting your header responsive breakpoints too wide which you can change from Avada > Theme Options > Responsive tab
If you are still unable to figure this out we suggest opening a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Can’t add products to my cart. Avada 5.0.6, i lost the automatic updates, the minor update to 5.1.6 fix this problem?
Hello @Afghan.
If you are not able to automatically update your theme we suggest trying our alternate FTP update method that you can read here please => http://bit.ly/1R1ik6V
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support center and then post up a new topic. A purchase verification is required to signup.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
But i no have the lastest update of AVADA 5.1.6, currently i have the v5.0.6.. I no have access no the last update.. how can i get? And this fix me the problem of the store: that can’t add products to cart?
Hello @Afghan7
You can simply update your installation using any of our update method, what exactly do you mean by having no access to the updated version in this case? can you please elaborate on this? You should have access to your themeforest account from where you can download your latest version of Avada.
I see you are also not registered, have you purchased avada from another account since this account is not showing that Avada is purchased.
Thanks
-Ammar
Hey, We found a bugs:
We are using avada 5.1.6 and W3 total cache, but We found the drop-down menu can not be displayed at main menu, when we removed the W3 total cach, it would be displayed ,
best regards
Hello @anzigcom
That does not sound like a bug but actually a cache related issue, please double check your W3TC cache settings and make sure you are excluding the required files from being minified, if you still see the issue we suggest trying another cache plugin such as WP Autoptimize or WPFcache.
In case you need further assistance please open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Are you guys planning to make this theme available in Real Estate mode? I think this is the only “purpose” that is not available yet.
Hello @diegoweblive
We are continuously working on releasing more and more demos and will be happy if you please send us your feature request about this particular demo to support@theme-fusion.com and we will be happy to add it to our list.
Thanks
-Ammar
Will the WooZone Amazon Affiliate Plugin work with this theme?
Hello @vishesh999
We have not officially tested that particular plugin with our theme yet so can not provide you with a solid response here, i will suggest you to get in touch with the plugin author aswell about their plugin compatibility with Avada as its a famous theme, we however follow standard WordPress procedures so there should be no issues when it comes to that.
We will be happy for you to be a part of this Amazing community
Thanks
-Ammar
I’m using this to upgrade a website for a non-profit group I help, and I’m setting it up in a test area first on my own domain so they can see it. When it comes time to use this theme on their domain, will I have trouble moving it over as far as licensing goes? So I will want to take it off the test site and put it in their live site, still only using 1 license.
Hello @subs8383
There should be no issues at all for you when moving your site from development to the live site, you can read more about it here => http://bit.ly/2rSWtdp
If you need further assistance please open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, i bought your theme few months ago, and today i’m facing a problem, i’d like to put a magnify effect to an image, not a little zoom or not just a lift up, but a real magnify effect ( like on all shopping website ) but i didnt find any plugin working properly with themfusion, do you know any plugin or any way I could do it properly ?
Hello @Nemzytch
WooCommerce already has their own image zoom option that you can enable from Avada > Theme Options > WooCommerce
Screenshot => http://prntscr.com/ffqcbl
However if you are looking for any specific magnifying feature i will suggest looking into the 3rd party custom plugins for this, if you need further assistance do fill in a ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello! After upgrading from 3.8 to latest version, My post page became full-width with no sidebar and none of these theme settings are working – http://prntscr.com/ffh8ku
Hello @akash666
Updates should actually be smooth for you and there should be no issues for you at all, the theme options settings should not be modified as well, did you follow the complete instructions here => http://bit.ly/2pPNngZ
However in order to assist you precisely with the issue we need you to please open a support ticket with us so our team can check on this issue for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I do not understand what’s going on, because now I can not control the main menu entirely, I might add or delete it, but I can not make it smaller, I tried in every way, the font changes but the size does not changeو the English version, the font is basically small, I can not enlarge it, Please Help..
Hello @mahmoudtaha1978
If you are having issues with the menu styling and it appears that you are using 2 languages simultaneously here so make sure you are making the change on both languages theme options by changing them thru language switcher at the very top of your menu, if the issue persist please open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
I am having issue with the home page on www.sherwooddentalcare.ca the menu appears fine on desktop but when I look at it on mobile the menu is below the screen and user needs to scroll down to see it. is there a way for the menu to be visible on initial site load?
Hello JareKN
This happens when you have the parallax enabled for the slider, however if you are looking to get custom CSS to change the menu position we suggest you to open a ticket with us and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
[Logo link] How do you recode the logo to a link other than the homepage?
Hey @michaeldef
You will need to edit the logo.php file for this, you can find the logo.php file inside main Avada / templates folder.
However if you need further assistance please open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Pre sales question: Is the content kept in normal Wordpress files? I have a lot of posts on my current site and I want to be sure if I switch to an Avada theme I won’t have to re-enter everything.
Hi there
WordPress stores all data and page/post content in the database, you can read more about that here -> http://bit.ly/2rn5QAA – you will not loose any data/content when enabling Avada
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Hi there, I have just purchased the Avada theme for the second time. It’s great! My question is, I like to design new websites on a sub domain of my own website and once it’s done and the client is happy, I migrate the website and wipe out the client’s old website. This means almost no down time on the client’s website. To do this I would need to use my purchase code to avail of demo content etc. I am wondering will this cause an issue once I migrate the site to its new location/domain? As in, if I activate it on one domain then migrate to another will it look as though I have used the purchase code twice (on 2 domains) and cause an issue? I will be deleting the website on the sub domain once it has been migrated of course.
Hello!
Thank you for your question. Purchase codes won’t be bound to a single domain, so you would be okay here. They’re just bound to a single use of Avada. So as long as you’re not using a single license for two, public sites at the same time, then you’re in the clear.
You can also find more licensing information here if needed > https://theme-fusion.com/avada-doc/getting-started/licensing/
I hope this helps!
-Weston
Problems after just updating to latest avada or WP version..
Hello @Metrasi.
What exact problem are you seeing here? can you please provide us with more details as to which version did you update from and did you follow the procedure here => http://bit.ly/1FAmQpu
There should be no issues at all when updating to our latest version or to latest WP version our theme is totally compatible with the latest version of WordPress, however if you are seeing issues we will be happy to take a look and all you need to do is open a support ticket with us below by following this link below.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi, first of all well done for the theme! Excellent work! Can I have Vimeo videos in lightbox for blog articles? Thank you in advance
Hello @abdulcuneyt
We are glad to hear that you like our theme, regarding your query yes you can indeed have the vimeo videos inside the lightbox for sure, you can use our lightbox element for this and can read all about it here => http://bit.ly/2riRG39
We will be delighted for you to be a part of this Amazing Community
Cheers
-Ammar
Hi, I searched both the Comments and Avada Documentation, but can’t find an answer.
How do I change the font size for the caption under a photo?
Thank you
Hello @MicheleQ
You will need to use custom CSS for that actually and that should do the job, if you need our precise assistance on the custom CSS simply open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello !
Avada ans its modules update are they compatible with php 7 because have had error with my host say me, there are a problem with revslider.
Hello,
There’s no issues with Avada or Revolution Slider on PHP 7 as we have many customers using this PHP version and it’s working well. Note, if you’re using PHP 7 on Siteground, they do have some server limits set too low by default which can cause errors on the site.
If you’re getting a fatal error on your site in the page editor or an out of memory error anywhere in the admin, try contacting your hosting provider and request they increase the below limits on your site:
opcache.interned_strings_buffer
opcache.memory_consumption
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
How to disable sticky menu animation on mobile on Technology demo?
Hello,
You can choose the screen sizes the sticky header will be enabled on in Theme Options > Header > Sticky Header;
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
