28315 comments found.
Hello, how can I change the hint text “Hint: The password should be at least twelve characters long…” on the register page? I installed the WP Password Strength to remove the restriction, but the text is still there. Thanks for the help and awesome theme!
Hi there,
Please enter this snippet in your functions.php file
// fix up password hint phrase function flatsome_password_hint ( $hint ) { $hint = ‘Change this into something cool’; return $hint; }
add_filter( ‘password_hint’, ‘flatsome_password_hint’ );
Hello Support,
Any news with my ticket 47419?
Please we are still facing the same issue
Hi Alex,
We have responded to your issue.
Hi, I’ve just updated to the latest Flatsome 2.9 version and some of the Woocommerce templates are saying that they’re not updated:
flatsome/woocommerce/single-product/add-to-cart/grouped.php version 3.0.3 is out of date. The core version is 3.0.7, flatsome/woocommerce/single-product/add-to-cart/simple.php, flatsome/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0,
Do you know when you’d expect to have these files updated?
Thanks in advance for your assistance!
Hi there,
I am afraid I cannot promise a release date for the next version.
object-fit: cover; is used in the css when selecting an image with ratio 1:2 as follows that sets the height to 50%:
object-position: 50% 50%; object-fit: cover;
On a Samsung Galaxy 4S this object-fit:cover; is not working. It stretches the image out – see https://www.sylviaskitchen.com.au/cooking-classes/ if you have a Samsung Galaxy 4S – otherwise Inspect Element and disable the object-fit style – you’ll get the same result.
Is there a fix for this please?
Thanks, Wizard247
Hi there,
I have viewed the page https://www.sylviaskitchen.com.au/cooking-classes/ and I am unable to replicate the issue. See the screenshot https://ibb.co/e327fv
What is your returns policy?
Hi there,
You can view the Envato Refund Policy here https://themeforest.net/page/customer_refund_policy
Does this theme have recapture or can you recommend compatible plugin?
Hi there,
We do not have recaptcha integrated into the theme.
We have not had any compatibility testing with a plugin of that kind, however, any extension that uses these same standards should work with our theme. You can try out these plugins https://wordpress.org/plugins/search/recaptcha/
Hi,
For some reason the longitude and latitude coordinates when copied from Google Maps render an inaccurate off location on the map. Has anybody experienced this before? The pin falls off about a block away from the address.
Can you just have an embedded map instead and how would you do that? Thanks
Hi there,
Please log this issue as a bug in https://uxthemes.canny.io/flatsome-bugs.
To embed google maps, share location and click on Embed. You can set the custom size for the Iframe in the options. Copy the Iframe code and paste this in the visual editor.
The “Latest Blog Post block” is causing penalties on the various site speed checks, GTMetrix, Google and Hummingbird plugin. This is because it is scaling the blog featured image down to smaller dimensions from 800w to 300w, rather than using a smaller thumbnail. Is there a way to fix this that you are aware of?
Hi there,
I am afraid I do not have any quick fix for the issue. You can log in the issue here https://uxthemes.canny.io/flatsome-bugs
Where do we add the following code in your theme:
Copy the following snippet and paste it immediately after the opening tag on every page of your website:
<!- Google Tag Manager (noscript) ->
<noscript><iframe src=”https://www.googletagmanager.com/ns.html?id=GTM-XXXX”
height=”0” width=”0” style=”display:none;visibility:hidden”></iframe></noscript>
<!- End Google Tag Manager (noscript) ->
Hi there,
Place this code in Flatsome > Advanced > Global Settings > HEADER SCRIPTS
that is a </noscript> code. Google suggested to paste it right after the opening tag. not in the HEADER SCRIPTS.
Hi there, sorry for the confusion.
Open the header.php file. The body tag is on line 15. Ensure to override this file in the child theme to avoid losing the customization after updates.
When you guys will support php7 ?
Hi there,
Flatsome is compatible with PHP 7
Hi,
Could you please tell me how I can remove the fade/delay on the menu drop-down. I want to see the sub-memu instantly on hover.
Hi there,
You will need to modify the JavaScript files. Please consult your designer to assist you with this.
Hi,
How to add rich pins meta data to show price on pins shared on pinterest?
Thanks
Hi there,
You can use Yoast SEO to add the meta data https://kb.yoast.com/kb/pinterest-does-not-display-rich-pins/
Hi Michael, just a quick follow up to the issue with post category page not showing the posts, to see if you are currently working on it? It’s close to 1 week now. Thanks for your kind assistance.
Hi there,
I can’t seem to find this issue in the helpdesk. What’s the ticket ID to the issue?
I lost the ticket. A follow up email was sent to you on 2nd June with subject ‘Re: Menu issue’. Thanks again
Hello Sam,
We have responded to your issue 
hi!
The stock level function is deprecated in flatsome 3.3.5, i get an error message: [04-Jun-2017 13:17:25 UTC] The WC_Order::reduce_order_stock function is deprecated since version 3.0. Replace with wc_reduce_stock_levels.
I would like to know that is it a big problem , because it seems everything is well, the stock quantity function works well, so why did i get an error message?! Thank you
Hi there,
May I ask where you are getting the error?
i use stock level managment, and if i make a guest checkout i will get this error message (error_log)! Is it big problem? The stock level managmant works correctly ( i think). / wordpress 4.7.5; woocommerce 3.0.7; php 7.0.19/
(I’ve tried with storefront theme, and it worked with well without error message)
i check the woocommerce/includes/wc-stock-functions.php
/** * When a payment is complete, we can reduce stock levels for items within an order. * @since 3.0.0 * @param int $order_id */ function wc_maybe_reduce_stock_levels( $order_id ) { $order = wc_get_order( $order_id ); if ( apply_filters( ‘woocommerce_payment_complete_reduce_order_stock’, $order && ! $order->get_data_store()->get_stock_reduced( $order_id ), $order_id ) ) { wc_reduce_stock_levels( $order ); —>>
if i change this line to this: reduce_order_stock i dont get any error message. So I think this problem is caused by the theme template because the Storefront theme goes well
Thank you
Hi there,
It’s highly unlikely that the issue is caused by Flatsome as the theme does not alter any stock function in WooCommerce. My best guess is the stock level management.
Okey:) I found what caused the mistake ( plugin). Can you tell me pls when will arrive the new flatsome version ?
Hi there,
Glad you have been able to resolve the issue I am afraid I cannot promise a release date.
Hi there, I’m trying to create a child theme in my FTP client and have created a new style.css file but I get the error ‘The parent theme is missing. Please install the “Flatsome” parent theme.’ When I use the css file already provided with the download, my website doesn’t contain all the customising done to date.
Hi there, sorry for the trouble.
Seems like you have uploaded the incorrect zip file http://docs.uxthemes.com/article/82-stylesheet-missing-error
Hi, I am thinking to purchase this theme. However, I wonder whether there is a plugin to filter items by product availability (in stock, out of stock) coming together with this theme? Thanks.
Hi there,
The theme does not come bundled with such a plugin.
How to add option to show how many product result in 1 page for user? example : option 12, 40, 80, all if i choose 80, then 80 product will show in 1 page
Hey there,
You can do this by activating infinite scroll on your site. To do this you will need to set the PRODUCTS PER PAGE in Theme Options > Shop > Category Page to the total number of products you have. Please note that this will slow down your site.
i mean, i want something like this? https://marketpress.com/2015/woocommerce-number-products/ i already try plugin on that link, but is not compatible..
Hi there,
As you can imagine we are unable to support all the plugins out there. What you can do is put in a feature request here https://uxthemes.canny.io/flatsome asking the development team to explore the possibility of making this plugin compatible with our theme.
Hi, if i buy this, can i use it only once or on all of my projects?
Hi Abdul,
Please note that you’ll need to purchase a license for every domain.
Hi,
Love your design but have a couple of questions:
1. Can you display visual appearance of the product in different colors and select it in the shopping cart as well?
2. Can you select different sizes, display it visually in the shopping cart and select it too?
These two items are a decision factor for me and need to know as soon as possible.
Thanks
Hi there,
Yes You can achieve this by having the product as a variable products with Color and size as the variants http://docs.uxthemes.com/article/215-woocommerce-variable-product
I have 3 licenses for Flatsome and love it…. and recommend it to all others wanting an ecommerce site.
However, I cannot get the variations to load fast. I have 512 variations…. but that shouldn’t be a problem. Many eCommerce sites have thousands of variations of products.
Please can you help.
Hi there,
Please shoot an email via support and we’ll look into it.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
