120 comments found.
Dear Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information, submit a ticket using the following link: https://mockingbird.ticksy.com/
Best regards
I have only three header option on themeoption but in documentation there are lot
Hello,
There are three header styles in the latest version of documentation available online: http://writer.ancorathemes.com/doc/. The updated version will be included in the next theme update as well.
Regards
Hi there, I have recently purchased the theme but the client list visual composer feature isn’t working. Can you help me resolve this please?
Hello,
Please provide us with your website details in a ticket at https://ancorathemes.ticksy.com/ – we will be glad to assist you.
Regards
Hi, I would like to know if the theme is compatible with the new version of Wordpress (4.8), please? If not, when will it become compatible with Wordpress 4.8?
Thank you in advance for your help, Best regards.
Hello,
We appreciate your interest in the theme! It is fully compatible with the latest Wordpress version (4.8). Feel free to install it.
Regards
Is there a way to preview the admin side?
Hello,
We appreciate your interest in our theme! Feel free to check the theme documentation containing the screenshots of the admin Theme Options: http://writer.ancorathemes.com/doc/#theme_options . In case you need any additional screenshots – I will be glad to create them for you.
Regards
Dear Customers,
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email julia.themeforest@gmail.com.
Regards
Hi, is this page made with bootstrap?
Hello,
Thank you for your interest in our theme! The theme is not made with bootstrap.
Regards
What is the font in the logo?
Also how do we add books to the home page books carousel?
Hello,
Please check the replies in the ticket. We have sent you the theme PSD files, in addition. Thank you!
Regards
Yes thanks and the font name for the logo?
Here is the link to the font: http://www.dafont.com/jane-austen.font
Hello,
I am interested in buying your theme, but I want to know if it’s possible to set up the book pages you have in your demo without using WooCommerce, as I am not interested in selling my books on my own site. Or, if those pages require WooCommerce, is it possible to set up book pages like them in some other way?
Thanks.
Rich Newman
Hello,
Thank you for your interest in our theme! You can replace the Woocommerce shortcodes with other elements like blogger or Essential Grid. Your book images and description will be stored in Posts. This is the example of the grid page: http://writer.ancorathemes.com/grid/ (the skin elements, columns etc can be managed in admin). Alternatively, you can show books using Services shortcode: http://prntscr.com/ecbou8 Our tech support team is ready to assist you with any difficulties you have.
Regards
Hi, I installed everything like explained but Visual composer doesn’t work, it doesn’t load and I can’t change anything. It got stuck on loading the section. It seems that the plugins which come with the template don’t work with the last version of WordPress.
Hello,
The theme is fully compatible with the latest WP version. Please provide us with your website details in a ticket at https://ancorathemes.ticksy.com. Thank you!
Regards
Nevermind, it was a PHP problem 
Thanks
I am glad you managed to solve that!
Does this theme come with any photoshop files? Are the photoshop files available to purchase somewhere else?
Hello,
The theme package includes PSD files, they cannot be purchased separately. As soon as you buy the theme, please contact the support team at https://ancorathemes.ticksy.com. We will send you the PSD files. They do not come in the initial download because of weight.
Regards
Wonderful. Thank you so much, I look forward to using this template soon!
You are welcome!
I purchased this theme today and submitted a support ticket for the PSD files, how long does it take to usually respond?
Hello,
Please check the ticket reply. You received the download link.
Regards
Thank you so much! Have a great new year!
Thanks!
I have 2 questions 1) Template has One-Click import? 2)I have 29$ credits on my envato account. Maybe this template will be at discount?
Hello,
We appreciate your interest in our theme! 1) One-click dummy data installation is available in the theme, so you will be able to make the website look as on the demo in a few minutes. 2) You need to contact the Envato team regarding the discount, we are not in charge to address such requests.
Best regards
We just installed the theme by copying the writer-ancora folder in the Themes folder on WP, but a white page appeared. When we activate the debug it comes this error:
Fatal error: Call to undefined function writer_ancora_storage_set() in /var/www/vhosts/leonardopatrignani.com/httpdocs/wp-content/themes/writer-ancora/blog.php on line 6
On line 6 we see the code: “writer_ancora_storage_set(‘blog_streampage’, true);”
It could be a problem of permissions? Thanks in advance
Hello,
Some theme files were missing on the server. Our tech support operator has re-installed the theme via FTP. It is working fine, please check the ticket reply. Thank you!
Regards
Hello, the link to documentation is not working.
Hello,
Thank you for letting us know. The link works now. Please check it.
Best regards
How can I change backround colors and line-heights ?
its not working well your writer theme… how can take my money back pls. I want to cancel it.
Hi,
You can manage main theme colors in Appearance -> Fonts and colors section of admin. In case you have any issues with theme customization, our technical support team is ready to assist you, just submit a ticket request at https://ancorathemes.ticksy.com. Thank you!
As the theme authors, we keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy. In order to request a refund, please contact the Envato team at the following link: https://themeforest.net/refund_requests/new
Best regards
And where can I change £15.00 that as 15.00 TL (Turkish Lira)
Please check the reply above. Thank you!
I dont want to read all your comments…and I dont have a time check them. I bought many themes from your company. You taking momey very easy. But support not eought…
Please take our apologies for any inconvenience caused.You were asked to read only the comment above asking you to submit a support ticket. To change your shop currency settings, go to: WooCommerce > Settings > General > Currency Options and select your desired currency from the Currency drop down.
I need to make something turkish. I already made it. But I cant see them. its gone.. whats the problem??
Hello,
Please submit a ticket request at https://ancorathemes.ticksy.com – and get qualified help of our tech support operators. Thank you!
Best regards
Thats terrible I bought it yesterday… You may help me from here.
We are using this thread for pre-sale questions only, as we will need your website url and FTP credentials to check your language files. Therefore, we are asking to submit a support ticket at https://ancorathemes.ticksy.com for security reasons.
How do i get support for Writers Blog? It is purchased but not showing up as a supported item.
Hello,
You get 6 months support with the theme. Please submit your tickets at https://ancorathemes.ticksy.com – our tech support operators will address all your questions.
Best regards
What’s the proper way of adding another Google Font so that it displays underneath the drop down under the font’s area? There is a Google Font I want to use and know how to implement it using the header file and CSS, but wanted to add it like the other fonts that are already included with the theme.
Hello,
Please submit your request in a ticket at https://ancorathemes.ticksy.com/ – and get qualified help of our tech support operators. Thank you!
Best regards
Dear Customers,
We are sorry for the inconvenience. Our Ticksy support system is temporarily down. In a few hours it should start to work again and you will get your ticket replies.
Best regards.
