2102 comments found.
hello, ive updated to the new theme but having errors when i install woocommerce error on line 33 of a php script. is this normal?
Hello Famalam,
It seems that the 3.0.8 patch wasn’t included correctly.
Today we will release a new update, you should get a mail when it’s ready for download.
This will fix the problem.
Regards
I updated to the newest version of the theme – including Visual Composer – and now nothing shows up in my pages! The website seems to be functioning fine, but when I go to a page to edit, there is nothing there, just a header for Visual Composer, no page elements at all. What happened??
Hello Avenuea2015,
did you also updated the plugins?
If you update the theme and the plugins you shouldn’t have any problems.
Can you please contact us on our support forum if you still have problems
Regards
My six months of support is done so I can’t use your support forum. This is a pretty big issue though, the theme and all the plugins have been updated successfully, Wordpress is up-to-date. All of a sudden I have zero page elements, can’t edit anything on the whole website. Classic mode shows up but nothing in the backend editor.
Hello Avenuea2015,
We currently don’t have any problem related to the theme or visual composer.
Try to disable your additional plugins, if that doesn’t fix the problem then please renew your support and contact our support team they will help you fix the problem.
Thanks in advance
Regards
Seems like there are some issues with Yoast SEO, you have to fill out the snippet in order for full width pages to operate. There is also a problem with column styles, such as the three flip boxes on the about us demo page, the background and paddings stop working…
May just be column backgrounds…
Seems like it’s only on the demo about us page that this happens as other column backgrounds are fine on other pages. Weird.
Nevermind, I didn’t have the snippet filled in on this full width page, thought I went through all of them, filling in the snippet allowed the page to function properly. That should not be an issue though, out of the 50+ of themes in my account, this is the only one that has this issue. The theme is a good theme though.
Hello Ocala, thanks for purchasing Thefox!
Glad you found that you needed to modify the snippet.
Do not hesitate to contact us on our support forum if you have other questions.
Regards
Hello. Great Theme!. May I ask you if it is possible for Mega-Menu(sub-menu/dropdown) to be not 100% width .. Something like Auto width , depends on number of columns ? And located under the parent item? Thank you !
Hello Serg, thanks for contacting us!
Unfortunately this is not possible by default, by adding custom code this is do-able but not a easy modification.
Do not hesitate to contact us if you have other questions.
Regards
Installing Plugin: Revolution Slider The plugin is at the latest version.
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
WHAT TO DO ? Why is it not updating ??
Hello QUBESYS,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello, my support shows expired, but Im looking to buy support for something which should work out of the box. It was working fine till today. Today I disabled rev slider and when i re enabled it, it did not show up anymore.
Also, what is this file ?
[14-Jun-2017 03:35:24 UTC] PHP Fatal error: require_once(): Failed opening required ’/home/jetspot/public_html/wp-content/themes/TheFox/admin/redux-framework/ReduxCore/inc/tracking.php’ (include_path=’.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php’) in /home/jetspot/public_html/wp-content/themes/TheFox/admin/redux-framework/ReduxCore/framework.php on line 648
Hello Qubesys,
Make sure you have the latest version of the theme installed correctly if you are using other custom plugins it may also be the reason why you are having problems.
Our theme is currently working fine, if you are having problems now it is something related to something you did and not of the theme not working, if you need support please contact our support team, this is what all the other members that need support do and we don’t make exceptions, I hope you can understand.
Thanks in advance!
Regards
Hello, yes I have downloaded and uploaded latest only. Just tell me why rev solution is not updating. If I have purchased it, it should update without issues. But its not.
Hello again,
Then what you can do is delete the plugin and then go to Appearance > Install plugins to install the newest version.
The other option is to use the zip file of the plugin, you can found it in thefox/includes/plugins.
Regards
Ok it worked, thanks
Hello,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
It’s very frustrating to have to rely on the READ MORE tag instead of just using excerpts on the masonry blog, I personally rather have the carefully crafted excerpts than the html and first part of the posts…
Hello OcalaWebsiteDesigns,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello. Is it possible to set the header to be transparent but not white – let say black ? Thank you !
Hello Serg1140, thanks for contacting us!
Yes, it’s possible you can choose the color and also the bottom border color of the transparent header.
Do not hesitate to contact us if you have other questions.
Regards
Seems like some issues with the sidebars… should be able to set a sidebar for all posts and/or all pages, seems like you have to do them individually which is a pain. Setting sidebars on my posts and they aren’t showing up …
Seems like there are some issues with sidebars and settings not saving properly. Was liking the theme until I am trying to set sidebars… amazingly, there are very few options to change the page title area as well aside from colors and background. Tried turning off breadcrumbs in the theme settings but they keep appearing, also tried turning off on the individual page settings as well… kind of a let down for such a highly rated theme… which I bought to replace another theme that didn’t live up to it’s hype … I hope that it’s something I am doing wrong as you can’t have that many good reviews and have broken sidebars right?
I’m talking about sidebars on the posts themselves btw, page sidebars seem to work fine…
I loaded the theme from a fresh install and the sidebars work so I’m going to do a fresh install on the production website with wordpress database reset. I’ll let you know more, sucks but I’ll do the work to be fair and see if I come up with the same issues…
I found the setting that displays the default sidebar, somehow I kept overlooking the “remove sidebar” on the blog settings. my fault on that. Not sure why there isn’t a setting to change the blog posts sidebar globally though …
Hello OcalaWebsiteDesigns, thanks for purchasing Thefox!
Glad you found the option.
If you need more help, can you please contact us on our support forum, thanks in advance!
Regards
Hi,
I have already submitted a ticket to you but I thought I will post it here as well. Just in case someone else has the same problem. I really love your theme, it’s the best one I used so far. But I have a few issues with it:
1. Porfolio on my home page www.mintpixels.co.uk doesn’t show. It worked fine and suddenly disappeared on the desktop version of the website. It still works fine on my mobile. I have no idea what is causing this.
2. Another problem with the portfolio is on my main portfolio page www.mintpixels.co.uk/portfolio. Some items I have in my portfolio don’t show, even after I set it to display all of my portfolio items. Therefore it doesn’t show all the tags on the top of the page above the images and my visitors cannot see what else I am doing. I also don’t like that some portfolio items show twice or 3 times, especially after pressing the “Load More” button. Can this be fixed?
3. If I go to the item page (single portfolio page) e.g. http://mintpixels.co.uk/project/crew-neck-t-shirt-mock-up-female-version, the item, that I am watching, appears in the Related Projects section on the bottom as well. It’s not a big problem, but to me it looks like a duplicate and it shouldn’t really be there.
4. Is it possible to edit the single portfolio page while the “Project Layout” is set to “Full Width”? To me, there is a bit too much empty space on the top of the page. The other problem is that I am not able to add anything to the sidebar. Also when I create a featured gallery, the height of this gallery is smaller than the images. Is it possible to change the height?
5. The button in the top left corner of the single portfolio page, which looks like a square with 4 squares in the middle, takes me to the same single portfolio page. Isn’t it meant to take me back to the portfolio page? Is it possible to change this?
Other than that, this theme is great, I recommend it to everybody and I would like to wish you good luck with the sales.
Thanks, Mint Pixels
Hello Zuzuja, thanks for purchasing Thefox and glad that you love the theme!
Currently our support team is offline but we will make sure they check your ticket support asap!
If you could give us your ticket number it would also be nice.
Thanks in advance.
Regards
TICKET #1201838
Hi, It’s been 3 weeks since I contacted you via support but didn’t get any reply. Private ticket #1201838. My portfolio hasn’t been fixed yet. It still keeps multiplying my portfolio items and some of them don’t show up.
Hello Zuzuja,
I am sorry but could you please create a new ticket, ticksy update their forums and some of the tickets doesn’t act like they should.
Sorry for the inconvenience, thanks in advance!
Regards
Hi, I just opened a new ticket #1276033
Hello HiTechBiniou, thanks for contacting us!
I am sorry but could you please contact our support fourm they should be able to look and help you fix the problem.
Thanks in advance,
Regards
My support is expired!!!
I am sorry but it seems that your support expired, you need to Renew the support or purchase a new license of our theme (This is better if you are planning to create other websites using our theme).
When you have renewed your support then please contact us on our support forum and our team will help you.
Thanks in advance!
Kind Regards,
Tranmautritam Team
Is it possible to hide authors section & comments section from portfolio post?
Hello bdcloud,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, how can I integrate a background pic, with parallax effect but without zooming and loosing quality because of that?
Hello Koehleno,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Too bad. But my license has already expired.
I am sorry but it seems that your support expired, you need to Renew the support or purchase a new license of our theme (This is better if you are planning to create other websites using our theme).
When you have renewed your support then please contact us on our support forum and our team will help you.
Thanks in advance!
Kind Regards,
Tranmautritam Team
How do I install just the one-page demo? THere is just a txt file in the download folder. Thanks!
Hello Michaelsorcia,
You can import the classic demo or contact our support team and they will be able to guide you if you only need the one page demo.
Regards
Hi does this theme support mobile animation as well?
Hello bachtran2017, thanks for contacting us!
The animation of the modules are disabled on mobile because you need to stop to scroll to have the animation to be triggered.
Do not hesitate to contact us if you have other questions.
Regards
i’m using recent blog style 5 on visual composer… how can i increase the excerpt characters ??
Hello jigsgfx028,
Can yo please contact our support team, they should be able to help you doing this.
Regards
Hi guys love the theme, really nice functionality and plenty of customisation options. However the theme doesn’t seem to be compatible with woocommerce version 3.07, will there be an update to the theme soon?
Hello Pjperry,
The theme is compatible with woocommerce 3.0.7, what is currently not working?
Could you please contact our support forum and tell us what problems you have and also if you are using any custom plugins.
Also make sure you are using the latest version of our theme.
Regards
Hi Tranmautritam_support thanks for clarifying this, however the issue is mainly with how woocommerce widgets are displayed on my website. unfortunately my support subscription ran out so unable to reply via support forum
Hello,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, the slider revolution in your theme is quiet an old one (Version 5.4.1 StarPath released on 28th February 2017). When will it be updated to the latest one (Version 5.4.3.1 StarPath released on 25th April 2017)?
Hello arslanhawn,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Pre-purchase question. I already have an established site. Will installing this template/theme erase all of my current content? I’ve purchased a few themes that would do that – so I’m hesitant to buy without asking now.
Hello kgansneder79,
Your site content won’t be erased, you will still have the content of your current site but you may need to modify the content if you want to use elements that are used in our template.
Do not hesitate to contact us if you have more questions.
Regards
Thank you. I’ve purchased it, but it seems it can’t be installed on my site as my host won’t increase my memory and limits. 
Hello kgansneder79, thanks for purchasing Thefox!
If you can’t upload from the wordpress dashboard because of memory limit problem you should still be able to update the theme via the FTP.
If you could contact us on our support forum we may be able to help you.
Regards
Thanks, I will reach out on support as I have FTPd the theme and the customizer won’t load. Appreciate the help!
Hello,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
How to activate all the plugins? do i need to purchase plugins also? like visual designer? No plugin came with theme is activated.
Hello anil2941985,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello anil2941985,
Go to Appearance > Install plugins to install the included plugins.
If you need more help contact our support forum.
Regards
I have installed all the plugins required for the theme. But its showing that the theme needs to be activated. when i go for activation and insert purchase code, still its not accepting. This is the case with visual composer, layersliderwp etc.
No you are not getting. This i have done. Problem is: Its asking for activation for premium support. I cant use visual composer elements, its saying plugin is not activated since its not purchased. Its not considering theme purchase code. Same issue is with layer slider plugin.
Hello Anil,
I think our team replied to your questions on our forum.
The plugins doesn’t need a license code to work, those are only required to activate the auto update for the plugins but we update the plugins everytime we update our theme so you don’t need to buy any extra plugins.
Regards
OK. Thank You!
Hello,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I’ve purchased theme already but just wondering do you have this demo page available to import? http://preview.themeforest.net/item/thefox-responsive-multipurpose-wordpress-theme/full_screen_preview/11099136?_ga=2.263152073.410067153.1496046624-2129721407.1496046624
Hello arke1, thanks for purchasing Thefox!
I am sorry but the link lead to the first page of our demo, if it’s the one you want to import it’s included in the classic demo content.
If you are talking about an other page please contact us on our support forum and our team should be able to guide you.
Thanks in advance.
Regards
Yes that’s the one I’m after – the first/main page of your demo when clicking live preview. So if Import the classic demo content will that overwrite the site I’ve already built or will it simply just import the pages in addition to what I’ve already built/got?
Hello,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
