741 comments found.
Hi there,
Is your theme compatible with Wordpress 4.8. ? Is Visual Composer included with your theme?
Thank you,
Hi.,
Thank you for the interest in our theme and contacting us.
1) Our theme is compatible with WordPress version up to 4.7.5. We will update the theme to WordPress version 4.8 soon.
2) Yes., Dream Spa Compatible with Visual Composer
This is not a bit visually good and easy to edit !!!
Hi.,
Thank you for contacting us.
The Visual composer page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Pelase, update the theme. Visual composer is not working….
WPBakery Visual Composer need update!
Hi.,
Thank you for contacting us.
For update the theme:
Please follow the below instruction for how to update the theme.
http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/Note : The theme update affects theme core files and other files, so before update the theme you need to take a backup of your theme files and update the theme and core plugin and also please take a backup of your theme settings from Dashboard > Theme options > Backup > Backup options. After that you can replace the files which files you have modified to take effect for your site.
For Visual Composer updated plugin :
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will send you the latest version of plugin files to your mail.
Regards., DesignThemes Support.
I CAN’T FIND! HOW IMPORT?Now navigate to Dashboard -> Dream Spa and click ‘Import Dummy Data’ button. Where is the ‘Import Dummy Data’ button?
Hi dejantroca.,
Sorry for the trouble, in our updated version we have removed the importer option form the theme optoin. You can import the demo content via “UNYSON” plugin.
Refer : http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Regards., DesignThemes Support.
Thanks
Hi dejantroca.,
We hope you had a great experience with our theme and support,Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Good afternoon, I have the license purchased, but it was acquired by an email and a person in whom we no longer have access, I have a license number, can I upgrade or request support? I need
Hi felipeoliveiras.,
If you need to update the theme, you can download the latest version of the theme only from the login from which you have purchased. So if you cannot use that login then you cannot download the latest version or you need to purchase another license.
Regards., DesignThemes Support.
Well done! made something great, fantastic, fabulaas. We have included your theme in our theme review blog see here https://themebon.com/blog/spa-wordpress-theme-2017/
Hi nahidwp.,
That’s awesome; we love to hear that from you for showing your love and support to us.
Thank you so much.
Regards., DesignThemes Support.
Hello designthemes, is there a way to bring the content of the top bar in a center position? I dont use WooComerce, so i only have the left contact informations in the top bar. It would be nice, to get in in the middle of the top bar. Ive tried text-align: center, also margin:0 auto for the div, but nothing helps. Thanks in advance Michael
Hi Michael..,
Kindly get into your Dashboard -> DreamSpa -> Integration -> Custom Css and add the below given css code to make the top bar content center.
.top-bar ul { float: none; display: inline-block; text-align: center; width: 100%; }
Rating!!
We hope you had a great experience with our theme and support. Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached url :
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Dream SPA theme is NOT HTTPS ready, you cannot change http://wedesignthemes.com/themes/dt-dreamspa/wp-content/uploads/2014/05/border.png to anything else, any changes are always reverted
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Hi guys, i have few PreBuy questions regarding your theme. I use it in a project for a client few years ago (license purchased from his domain) and i regret to say it but no improvements since then.
1. Awfull GooglePage Speed Score 53 Mobile / 59 Desktop 2. Pingdom also says that there are some problems 3. On mobile version on Shop page buttons for add to cart and add to whishlist not display well 4. Conversion Rate is dramatically low: Is there any way to add some products on home via woocommerce shortcode? 5. Is there any design updates for this theme or its time had passed?
Thank you
Hi pcgps.,
1) In our demo site we have used the original images for clarity and hence the load time causes that issue. It can be fixed by using some cache plugins once you purchase.
2) We will try to check and update it in our next version.
3) Please send some screenshots of the issue so that we can check and let you know.
4) Yes you can add the woocommerce products to home page using the shortcodes.
5) No we do not have idea to change the design as of now.
Regards., DesignThemes Support.
Hi,
May i know if how to add another currency in payment tab under company? like in PHP peso
Thanks!
Hi.,
Sorry for the inconvenience, in our theme appointment section only integrates with “PayPal ” payment gateway alone. If you need you can customize under the file path /wp-content/themes/dreamspa/framework/theme_options/company.php.
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Noted on this.
BTW. How to activate the reservation?
Thanks!
Hi.,
Kindly refer our knowledge base link for create the registration page.
http://wedesignthemes.com/support/knowledge-base/how-to-create-appointment-page/For dream spa create the page with Reservation Template.
and go to Dashboard > Dreamspa > Company > set the values for Company, Payment and Notifications the save the changes the have a look at reservation page.
Regards., DesignThemes Support.
Regards
Hi refikkaya.,
Sorry but we do not have that option to remove the payment section. Please let us know your Cpanel details, so that we can remove the payments from the database.
We will include an option in our next version. Thank you.
Regards., DesignThemes Support.
cpanel bilgilerini nereye gonderecegim yazarmisiniz
Sorry :)) Where do i pass cPanel information
Hi.,
Kindly, send us your cpanel credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi! I have bought your theme. Both my client and I like it a lot and I am working on customizing it. I need your help since my client wants to customize the theme colour as well… personally i really enjoy your custom palette, but she is adamant on having another colour. I have been checking the colour .phps, but so far havent acomplished much.. can you help me out? Regards!
Hi.,
We are always ready to help you. Do you want to customize our theme skin color ? then kindly refer our knowledgebase link for how to customize the theme skin.
Refer : http://wedesignthemes.com/support/knowledge-base/how-to-set-up-the-custom-skin/
Rating!!
We hope you had a great experience with our theme and support. Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached screenshot :
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
Thank you for your response! I´ll get to work on it right away… i have another quiestion: For the welcome page, I am trying to get a full length image like the one in your demo.. but i cannot find the way to do it! Thanks!!
Hi.,
Thank you for your 5 star rating and appreciation.
Kindly send us some screenshot which image do you want to display like the demo, so that we will have a clear look from our end.
Regards., DesignThemes Support.
Thanks in advance!
Hi.,
You need to install the Layerslider plugin and import the dummy slider. Please download the dummy slider files from the following link.
https://www.dropbox.com/s/o3cth0ak5i4an2c/dummy-layerslider.zip?dl=0Then get in to dashboard > Pages > Home( Front Page) and move to Slider options under the page editor section. Enable show slider option and select the slider and slider file then update the page and have a look.
http://prntscr.com/fkssoaIf you found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
...i figured it out.. thanks guys!
Hi verucazenda.,
Glad that you have figured it out.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi I have already rated you… i sent the video 3 days ago…
New issue: do you have a tutorial for Dream Spa mega-menu? Thanks..
I cannot save the new widget area on the Buddha Panel..
see it here… http://recordit.co/F4orBZGPfR
Hi.,
1 ) Kindly refer the below video link for how to set mega menu,
Refer : http://wedesignthemes.com/support/dream-spa-responsive-beauty-salon-wordpress-theme/#Menu
2 )Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I am working on local… perhaps that is part of the problem..?
Hi Verucazenda.,
We have checked the latest version of our theme in local and we did not got that issue. May the issue is due to some 3rd party plugin, if you have installed any. Else please check the issue by uploading the theme to LIVE server. Probably the issue will not happen if you upload it to server.
Regards., DesignThemes Support.
ok! meanwhile, i will get rid of any third party exts and i will continue putting the rest of the site together. I will let you know how it goes when i go live… and then, if the problem persists, maybe you guys can peek in and check it out? So far i dont think i have any more issues… Thank you a bunch!
Hi Verucazenda.,
Yes sure. If you get the issue in the LIVE server we are always here to help you to check and fix it. Go ahead and upload it to LIVE server. Thank you.
Regards., DesignThemes Support.
Hi.,
Thank you for contacting us.
Please Go to Dashboard > Pages > Home > Edit Home Page > Testimonial shortcode and look for testimonials image url option. > [dt_sc_testimonial_carousel class=”type2”]
Please refer the attached screenshot : https://snag.gy/KD5E6V.jpg
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
I have a question wordpress admin – dashboard > dream spa > SEO > Meta
http://nobrenparfum.be/seo.pngWhat is better Stay so or change
Hi Refikkaya.,
You can use any one of the below SEO plugins.
Plugins :
1 ) https://wordpress.org/plugins/wordpress-seo/
2 ) https://wordpress.org/plugins/all-in-one-seo-pack/
Because of in future we will remove those options and will update those plugin compatibility. These plugins have more customization features. So, you can easily manage your SEO.
Regards., DesignThemes Support.
Hello, Do you have a layerlider wp license code? If you buy a theme and you give purchase code layerslider wp
Hi.,
Thank you for contacting us.
The plugin is already activated and please ignore the message that is showing in your dashboard.
Please refer the Knowledge Base link : http://wedesignthemes.com/support/knowledge-base/how-to-update-the-premium-plugins
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest slider files.
Regards., DesignThemes Support.
Hello designthemes, may i ask, what font did you use for your Dream Spa Logo? I like it! Thanks in advance
Michael
Hi Winklpower..,
We have used “Courgette Regular” google font and color ”#685e59”for our Dream Spa Logo.
Regards., DesignThemes Support.
Hello, I’ve buyed and installed your theme and all plugins are activated, but I don’t see any “Import demo data” button in the Buddha Panel. Please let me know how can I activate it. Regards, Olga
Hi.,
Sorry for the inconvenience, We have removed the importer option from the Buddha Panel in our latest version, Instead of that option we have used “Unyson” Plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin. http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Hello,
I’ve tried several things to get the gallery on the homepage now. But it only shows one small thumbnail. The recent mode and the categrized mode. In the Single mode i do get one big picture, but i don’t want that. Has it something to do with the LayerSlider because I didn’t installed it because i have to make an extra purchase. I hope you can help me fix this problem and so i can go on with builde the site.
Kind regards,
Marco
Hi Marcovanw.,
Sorry for the trouble, kindly send us some screenshot/video where you have the issue, along with your login credentials via the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.
Note : There is no compulsion to install/activate the layer slider. So, send us your credentials we will check which causes the issue.
Regards., DesignThemes Support.
Hi, we are editing this template for our client and we struggle with side panel. We are able to show the side panel on every page but not on blog page. Can you advice us on that? The site is: http://www.jogapodebrady.cz/blog/ thanks a lot.
Hi.,
Thank you for contacting us.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Is this template fast and SEO optimized? I really need this kind of things. Thanks!
Hi Wildest.,
Thank you for your interest on our theme.
Yes, by default our template works fast, and our template is compatibility with SEO Plugins like Yoast and All in One SEO is ensured in the theme. And also our theme is compatible with some cache plugins so it makes your site more faster.
Regards., DesignThemes Support.
