140 comments found.
Hi,
We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
hi please check this ticket again.
Hi,
Support agent has been informed, and your ticket will be answered as soon as possible. Thanks. 
Best, Edge
hi please check this ticket again.
Hi again,
We will check it and our support agent will answer as soon as possible. Thanks.
Best, Edge
hi,Is this compatible with Visual Composer?
Hi,
Welcome and thanks for taking interest in our theme!
Also, all our pages we have built over VC. Please have a look:
https://www.screencast.com/t/lzLpCkRd2TFm
Best, Edge
Hello! I’ve a pre-sale question: is the theme compatible with mega menu plugin? Thanks! Jennifer
Hi,
Welcome and thanks for taking interest in our theme!
We haven’t tested this plugin with our theme so we are not sure how it will behave with it.
Best, Edge
Downloaded and activated all plugins but when it comes to revolution slider I get this error: ”.../wp-content/plugins/revslider/includes/framework/colorpicker.class.php on line 72” Please advise as Rev Slider plugin won’t even install.
Hi,
Thanks for writing in!
We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
hi how are you, i want to translate .pot file but fatal error in file with poedit C:\Program Files (x86)\Poedit\GettextTools\bin\msgmerge.exe: found 7 fatal errors duplicate message definition… please help… imake a ticket in your support site but dont answer….
PUBLIC TICKET #1193108
Hi,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
3 days that I waiting to your answer
Hi,
Our support agent has answered you. Please check your ticket. Thanks!
Best, Edge
ok thanks, Please re-check my ticket.
HI again,
Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hi thank you for answer my tickets….
You are welcome
I need .pot file for translate. And when activate SSL for my site don’t work elegant icon
Is where You office ???
Hi,
Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hi,
We informed our support team, and they will check your tickets.
Best, Edge
ok, Please let me in tickets.
Hi,
Our support agent has answered you already. Please re-check your ticket. Thanks.
Best, Edge
please re-check my ticket. thanks for answer my ticket, please send fa_IR.po and fa_IR.mo to me. So I can translate them. please re-check my ticket. I do not know why, you do not understand.
Hi again,
We informed our support team, and they will answer to your ticket as soon as possible.
Edge
HI,
We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
ok
Hi,
We will check this asap. Please be patient. Thanks
Best, Edge
ok thanks, no problem.
Hello, please address ticket #1189689. I am unable to proceed building this site.
HI,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
Hiya…
I posted a support ticket 2 days ago and it has not been seen too. Ticket: 1187121… Please help…
HI,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
Hi, does the theme have a dark version within?
HI,
Thanks for writing in!
There is no dark version, but you can set your desired colors in Edge Options -> General Also, you can set page background color here https://www.screencast.com/t/N9xZgtEpm, for example in black.
Also, our trained agents would help you with some custom CSS coding.
Edge
Ticket #1183722 Please!
Hi,
Thanks for submitting the ticket.
Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hi can someone please reply to my support tickets?
Hi,
Thanks for writing in!
Our support agents have already answered you. Please check again your tickets.
Best, Edge
Hi there!
Love your themes
Quick question… Is there a way to use a sticky-header with the full-screen-menu? It seems that when I select the full-screen-menu the sticky-header is deactivated.
Any help would be nice! Cheers J.
HI,
Unfortunately, it is not possible. Sticky header functionality works only with Standard header type as you can see https://www.screencast.com/t/YSJ7KrCrzWed
Best, Edge
Hello there, when will you updated your theme to fit Woo Commerce 3+ versions? And what will the new features be in your updated theme? Thank you!
HI,
Thanks for writing in!
Our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon. Until then, please use WooComerce version prior to 3.0
They are always working on fixing the bugs that happen, improving the theme features, and keeping the latest WP and plugins compatibility.
Best, Edge
When will you finish to update this cozy theme? You have not updated this theme since created, so I am afraid you will not take care of this theme. Thank you!
HI,
We cannot release updates for all themes at the same time. But we are working on new updates currently. We delay with theme update because woocommerce developers still change files, today is 3.0.7 version. Please be patient, we hope that theme update will be soon, our developers are working hard on preparing updates for all our themes.
Best, Edge
How do I prevent tooltips from displaying on hover on the portfolio gallery grid?
Hi,
In Portfolio List -> Gallery type, there is no option to turn off hover effect, but you can achieve this with custom coding.
Please submit ticket to https://edge.ticksy.com and our support team will prepare custom css code for you.
Best, Edge
I am building a site with Cozy but I don’t see a way to put in the animated type like you did in your demo at http://cozy.edge-themes.com/portfolio-masonry/ and looking through the documentation did not help.
Inspector says class=”edgtf-type-wrap” but that didn’t match up with anything in the edge elements in VC.
Can you give me instructions for this?
HI,
Please submit ticket to https://edge.ticksy.com and our support team will help you. Just include in your private ticket wp-admin access and page link.
Best, Edge
Hello, I just bought the Theme and tried to install it, but unfortunately I cannot activate the theme because it comes out with an internal service error:
“Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.”
Please help me to fix soon this problem.
Thank you.
Hello,
Thank you for choosing Cozy. Please, check this article where this server issue is explained and also suggested fix https://edge.ticksy.com/article/10628 If you need more help, please, submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our agents will investigate.
best, Edge
Hello, where do I find the Demo Content?
Hi,
Thank you for choosing Cozy. Please, check this chapter from Our Official Manual http://cozy.edge-themes.com/documentation/#getting_started_importing_demo_content
Best,
Edge
Hi there… Please have a look at http://fluidfurniture.co.za/... On the menu bar at the top right… The side area icon seems to have gone off a bit… Can you assist with a solution please…
Hi there,
Try to add this part of code:
.edgtf-side-menu-button-opener.medium {
line-height: 33px;
}in Edge options > general > Custom Code > Custom Css.
Edge
Hello, I am having troubles enlarging my logo. I do not see a option to make it any bigger than the default. Could you please help with this? Thanks so much!
Hi there,
Logo will be limited by the header height because of responsiveness, but it can be increased with some custom css code, and for that code, please contact our support by submitting a ticket at https://edge.ticksy.com and also provide a link to your website there.
Edge
Thanks! I sent a ticket yesterday but still have not received any reply. I appreciate your help
We located your ticket on our support forum and our agent already answered.
Best, Edge
Good day, There seems to be a bug with the portfolio. When clicking the loadmore button, with filters enabled, duplicate portfolio items appear. This is when using the child theme however with little changes. Please advise if you can replicate and how it can be resolved.
Hello,
Please, write on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access so our agents could take a closer look and help you with this part.
Edhe
They are going to get a version that works with Woocommerce 3.x, because it does not work correctly now
I get this message: Your Cozy theme contains non-updated copies of some WooCommerce template files. These files need to be modified to be compatible with the current version of WooCommerce. You can see which files have been affected on the system status page. If in doubt, consult the author of the topic.
Hello,
We are preparing our new theme update where we will include compatibility for new Woo Commerce 3+ versions There are some major changes and we need to make a lot of modifications to make it compatible with our theme. Please, be patient until then. In our change log you could always track update changes. In the meanwhile, please, downgrade WooCommerce to some of previous versions such as 2.6.14 https://wordpress.org/plugins/woocommerce/advanced/
Best, Edge
