39368 comments found.
Hi,
Has the search been added to the mobile version as discussed here: https://theme-fusion.com/forums/topic/search-option-missing-in-menu-for-mobile-devices/
Sincerely, Mika
Hello Mika.
Not yet but our team is working on this and it will be a part of Avada real soon.
Thanks
-Ammar
Hi,
Ok thanks a lot 
You’re most welcome!
Hi, Your support ticket system doesn’t seem to be working again. I just submitted a lengthy ticket but I have not received a ticket number and it is not listed in My Account. After submission I got the screen saying my ticket had been received but no email confirmation or number. Please fix. Annette
Hi there
I have checked and can confirm the your support ticket #167540 is in our support queue and will be replied to by our team as soon as possible
Thank you, MB
How can I show code snippets inside my posts? I do not need the code to be parsed, only to be displayed inside a code like block. A block with line numbers if possible and a different background.
Hello @loial
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello There,
I was wondering, why I can not show my post in a page with the bundled plugin or other post plugin?
Thanks
It just showed a blank page.
Thanks
Hello @yaski.
I am not sure i understood your query, how are you listing the posts in this case? are you using our blog element or setting the post page using the WP dashboard?
We suggest you to open a ticket with our support so we can look into your site and see where the issue is coming from.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, thanks for your response.
Yes I was using your blog elemet using fusion page builder and also I tried to use couple of 3rd party blog plugin, but still didn’t work.
But yesterday I tried to use blog slider, and it working.
Just wondering why the other plugin didn’t work.
Thanks.
Hello @yaski
Perhaps its an issue with the plugin itself, however if you want us to check this out please open a support ticket and our team will assist you
Thanks
-Ammar
Hello,
Well, I don’t know because I tried to use some plugin and the result is the same or may be there’s a somekind of clash or something with the theme..
Anyway, thanks for your response.
You are most welcome
If you need our assistance with anything else we are just a ticket away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, can you pls tell me how can i update the content? I mean for example if I want to update ‘Upcoming Classes’ in your Day Care website, how should I do that?
Is it connected to database and has admina page?Please reply me. Thanks!
Hello @Johnjoyson
You use our Fusion Page Builder to edit or create new content for the pages you can read more about it here => http://bit.ly/2gwIdfX
No its not connected to the admin page at all and all you need to do is go to WP Dashboard > Pages and then edit the page from there.
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support center and then post up a new topic. A purchase verification is required to signup.
Click Here To Create An Account & Get Avada Support
-Ammar
Hello, I am looking for a new theme for my recipe website. I see your theme is rated well in regards speed. I was thinking of using the WP Recipe Maker plugin for my recipes. Would this work with your theme? Also, how does your theme do in regards to SEO? Thanks for your time.
Hello @Gitarwmn
We are glad that you like our theme, regarding your query we have not yet officially tested this plugin ourselves so can not provide you with a solid response regarding it, however we used standard WP coding practices so there should be no issues, also please get in touch with the plugin author and see if they are compatible with our theme.
Regarding SEO our theme have all aspects covered, for advanced SEO options however our customers do use plugins such as Yoast SEO or others.
We will be happy for you to be a part of this Amazing Community!
Cheers
-Ammar
Thanks, Ammar, by all aspects of SEO, can you be more specific about what the theme offers as far as the technical aspects? I was still planning on using the Yoast plugin for my posts. Thanks.
Hello @Gitarwmn
What exactly are you looking to achieve here SEO wise? i can tell you if its doable using our theme or not in that case.
Thanks
-Ammar
Hi,
Would like to know, if it is possible to have both sidebar(Left & Right) in blog mode. And yes will it be responsive?
Thanks & Regards
Hello @vivekanand30
Yes, it is definitely possible to assign 2 sidebars to our blog page and it will definitely be responsive for you
You can see an example for this here please => http://bit.ly/2ejXxPl
We will be happy for you to be a part of this Amazing Community.
Cheers
-Ammar
Hi Ammar,
Thanks for your quick response. I did see that section. It talks about both sidebar on page. Will this functionality be available to Post too? Means i can have two sidebar on posts? Can i assign sidebars per post /per category?
Also in fonts section you did mention that customization option is available but does it also contains google fonts?
Last Que Is there any code highlighter functionality provided out of the box?
Regards
Hello @vivekanand30
Yes, you will have that functionality for posts and poges both as well as you can also assign a different sidebar to each post and page using our Fusion Options that works for each page individually, however since the category pages are auto generated pages you can only assign the same sidebars to all of them unless you want to create custom category pages using our own blog element.
We definitely support Google Fonts and you can choose from all available google fonts from Avada > Theme Options > Typography
Regarding “Highlight” we do have an element that you can use => http://prntscr.com/fli94x you can read more about it here please => http://bit.ly/2tiUQ5X
Hope that answer your queries
Thanks
-Ammar
Heya! does this also have html codes, without wordpress or php. Thank you!
Hello @CaliPeter
The WordPress is actually embedded into the HTML / PHP files so if you are looking to get a pure HTML template for Avada that is not available right now Avada is only available as a WordPress theme.
Cheers
-Ammar
I’m getting an error from WooCommerce saying:
Avada/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0,
I’m running Avada 5.1.6 with all the theme patches installed and newest WooCommerce installed.
Hello @DESIGNbyJA
The latest version of WooCommerce is actually 3.0.8 and that is the reason you are seeing this error, please update your WooCommerce to its latest version and then apply the patches from Avada > Fusion Patcher please, if you still see the notice please open a new support ticket by following the link below and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, I want to purchase this theme. I have a hosting account with goddady. Just not sure if I need to upgrade my WP plan from personal to business to use this theme or can I just upload it on goddady with WP as a plugin. Sorry Im a nub.
Hello @Mindesign
A lot of our users are actually using GoDaddy hosting however just make sure that you have all these requirements mentioned in our doc post to run Avada properly => http://bit.ly/1SyarGK
We also have our own suggested hosting providers that you can take a look at here please => http://bit.ly/2kmEvMd
Also Avada can be installed just like every other WordPress theme and we have very detailed article about this here => http://bit.ly/1NnHY6l
We will be happy for you to be a part of this Amazing Community!
Cheers
-Ammar
Hello
1) Can I have an opening mode from a menu item?
We send an email to support@theme-fusion.com On the feature request to trigger a modal by using the item’s menu No response for 1 year.
Many buyers and I even expect the functionality Other models here, the functionality is already included.
2) When do you plan to add a testimonial form? On the modèles
Sincere friendship
Hello @hostingames
1. I believe you mean opening modal from the menu? Yes that is definitely possible using our theme and Avada options for the menu as we have already introduced this in our 5.1.5 version.
NEW: Modal element can now be triggered from a menu item.You can read our complete changelog here please => http://bit.ly/2kIVdoy
2. You can use Contact Form 7 plugin and create your own form in this case, that form will definitely work if put inside a modal element.
We will be happy for you to be a part of this Amazing Community!
Cheers
-Ammar
Hello,
Thanks for the answers
1. Yes opening the modal mode in the menu,
Can I have an opening mode from a menu item? How to trigger it? Have you made a tutorial
In the menu bar, I have modal integration that does not work When you click on login the window does not launch
Hey there.
All you need to do is go to Appearance > Menus > Avada Options on the menu you want to assign the modal trigger to and then set the modal anchor name here => http://prntscr.com/flak3q
If you need any further assistance please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
This is already done It does not work
Hello @hostingames
In that case we suggest you to please open a support ticket with us so our team can check this out for you right away.
Thanks
-Ammar
Hello,
login modal box Modal Log In I am talking about opening the login page in modal window On one of your demo I saw this
Thank you
Hello,
So you’re able to open the modal, but you’re not sure about a specific setup from one of our demos? If that’s the case, kindly open a support ticket and let us know which demo specifically you’re referencing.
If you’re not able to open the modal, double check that the modal names are a 100% match between the modal element and the modal name in the menu item, also, be 100% sure that you’re adding the modal element to the page you’re testing the menu button from. If it’s not somewhere in the page’s content or added through a footer widget, then it won’t open.
If you would like one on one assistance with that, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hi, I’m interested in your theme, I think it’s an amazing job. I use this fantastic plugin https://codecanyon.net/item/formeditor-pro-wordpress-form-builder/20095603?s_rank=1 and would like to know if it will work for your theme.
Hello @Jinglo
We are glad to hear that you like our theme, however regarding that plugin we have not officially tested this on our theme so can not provide you with a solid response but we follow default WP standards so there should be no issues, also we recommend getting in touch with plugin authors to confirm about the plugin compatibility too.
We will be happy for you to be a part of this Amazing community!
Cheers
-Ammar
Ugly loading: most of your demos load ugly, it is the same on your demo page and on test installs after loading, see screenshot: https://snag.gy/Uuywae.jpg – is there a way to fix this as it is not on all demos? THX.
Hi there
That is rather odd, you screenshot shows the Creative Demo, however when we check it it displays and behaves correctly, please see here -> http://d.pr/i/tRf9RF
What browser are you using? Can you please check it with a different browser. Also, pleas3 create a support ticket using he link below and list your OS. browser type and browser version so that we can check
Click Here To Create An Account & Get Avada Support.
Thank you, we look forward to helping you!
Thank you, MB
I figured out your problem. All demos using the Fusion slider have that error. And I did not say it is rendering wrong, it is loading ugly, big difference – It seems you don’t want to see it 
Revolution Slider and Layerslider had the same error years ago: text gets rendered and is way up and slider is loading meantime, after slider is rendered text disappears/moves down to its place, below the fold or where ever the copy begins – none of my clients would accept that. Interesting you sold so many copies of your theme, hmmm. I worked around using LayerSlider, but I only need an image which is so great in Fusion slider, however please fix that, thx.
Don’t see the need to open a ticket, it is on all you demos (installed and on your website as well) in all browsers, while Safari and iOS it is really short to see, but Chrome and Firefox is unacceptable long, bad UX.
THX Bernhard
Hello @Bernhard
I am afraid we have never received any particular ticket or complaint regarding these kind of issues, if you have any concern please simply open a ticket as you have a valid support account and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I will be glad if we can have a monsory option for portfolio on the home page for avada creative see example of what i mean https://www.screencast.com/t/2keWbP8f
Hi there
The good news is Avada 5.2 (which is in Beta testing phase) will be released with Portfolio masonry options. We do not have an exact ETA for release, but be rest assured our team and Beta testers are working hard at getting things wrapped up. Stay tuned!
If you need assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I just updated my wordpress to 4.8 and now my website will not show anything fusion related, like animated images, portfolio items, etc. Any help please?
PS… I have applied all patches and am running Avada Version 5.1.6
Hi there
First and foremost, Avada 5.1.6 is 100% compatible with WordPress 4.8. Do you have any cache plugins active? If yes, please purge your cache and also clear the Fusion Cache -> Avada >> Theme Options >> Advanced >> Dynamic CCS & JS – http://d.pr/i/ovHcDy
You do have active Grandfathered Avada support and if you need further assistance please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi dear, I would like to know if it is possible to set columns to equal height in the footer (I mean so that footer widget have the same height). Thanks in advance for your kind help, Alessia
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
There is no dedicated setting to apply that to footer columns, however depending on what you are trying to achieve and how it is set up, our team can check your site/footer and provide some guidance
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
I would like to export/import only 1 page, not all. Is it possible?
Hello @Vitaio.
Definitely possible with our powerful Fusion Builder, you can import any single individual page or pages of any demo you want and the complete details for process are given here in our doc posts => http://bit.ly/2lLRowS
If you need further assistance please open a support ticket and our team will guide you thru the whole process
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
How Can i change this chinese icon? http://prntscr.com/fkiy95 I have change the language setting in english, but not running..
Hello @iwidhy
Looks like its coming from the slider navigation, that is strange and we need to check this out in details, most probably a custom CSS rule is being applied that is changing all the FontAwesome fonts to this causing the issue.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello Avada Please, help me: What is the best way to make an header like this? In the right side I want an “Enrollment form” with name, mail, phone.. https://s17.postimg.org/dofhvk2un/Untitled.png
What plugins should I use?
Many thanks. Have a nice day.
Also, how can I change the font size and color for “Call us Today?” and “E-mail us” from Top Header bar? I tried some css codes found on the forum, but nothing happened..
Hello @staycu
You can actually find a very similar example in our demos and you can see them here => http://bit.ly/2hHLGxh it is not exactly the same but you can indeed use a contact form there using CF7 plugin and that should do the job for you, you can get the contact Form 7 plugin from here => http://bit.ly/1mvhTBu
However if you need further assistance please open a new ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
-Ammar
Hello @Ammar
Thanks for your response
I found out how to resolve my second question:
.fusion-secondary-header { font-size: 16px; color: #ffffff; }
.fusion-secondary-header a, .fusion-secondary-header a:hover { color: #ffffff; }
Have a nice day.
Hey @staycu
Awesome to hear that!
Have a nice day.
-Ammar
Hi. It seems to me very well that we have to pay for the support, however it seems to me unprofessional not to attend to the errors of the template. For example, I want the sidebar to appear on the page but it does not appear, I have checked the general configuration and the page, I do not see any errors.
I repeat, it seems to me well that you charge a money for the support, but when they are mistakes I think it is your responsibility.
Greetings.
Hi there
Allow us to explain paid support.
Envato introduced item support in September 2015 -> http://bit.ly/2qY2BAF – we as theme authors did not and had zero control or influence over that. In fact, we (ThemeFusion) had decided to Grandfather for support all of our own customers that had purchased Avada prior to 1st September 2015 as explained here -> http://bit.ly/1SwDKpe – No one os asking you for money to fix anything.
Regarding your sidebar assignment, we do not have any reported issues with regard to that in support right now, as of Avada 5.1.6. Sidebars, like so many options within Avada can be assigned globally to individually (overriding global) on a page by page basis
Global Theme Option assignment -> http://d.pr/i/NbfvaI
Fusion Page Option assignment -> http://d.pr/i/ck3U6G
Note that Fusion Page Option assignment will override -> Global Theme Option assignment so please check your page for that
Please do register for a support account as explained here -> http://bit.ly/1LKKsrw – if for whatever reason you can’t, then please send your info to support@theme-fusion.com so that we can assist you further from there
Thank you, MB
Thank you very much for your clarification and explanation.
It is a pleasure
