39368 comments found.
how do i change the background color of the button in the construction theme on the top menu… i cant find where it is controlled, also the color of the 2nd container “do you have a construction project we can help with” how is that color changed? Thanks
the button says get quote
i tried to register for support but it would not move past entering purchase code, once i did nothing happened
Hello,
Thank you for contacting us! I’m sorry you’re having trouble getting your support account setup. We would be happy to help you with that. Just send us an email with details of the situation here > support@theme-fusion.com So we can better identify you, please add that you’re having trouble creating your support account in the subject of the email.
Regarding your questions,
1. That button color will be determined by your default button color. You can change the default button color in Theme Options > Fusion Builder Elements > Button Element.
2. The second button in question is actually added as a shortcode through the Fusion Slider’s slide content. The slider is currently set as an assigned slider for your page.
For info on working in the Fusion Slider, see our doc post here > http://bit.ly/1XpTr6F
And info on assigning sliders can be found here > http://bit.ly/21AzXOj
I hope this helps!
-Weston
Hello,
I have installed the avada 5.1.6 photography theme. Having difficulty changing the avada logo to my own logo. Can anybody help me to resolve it please?
Much appreciated! Thanks
OM
Hello,
Thank you for reaching out!
You can change the logo image through the Avada Theme Options. We have a complete guide on this process in this doc post > http://bit.ly/1UXe7AS
If for some reason that’s not working or you would like further assistance, you actually have a current support license. That means you can get hands on support from our support team. If that’s needed, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you!
-Weston
Hi Avada, Fusion Builder plugin crashed my website. I was trying install it again and I got a message (Destination folder already exists. Plugin install failed). My website does not work without that plugin. Could you help me solve that problem please? Thanks
Hello!
I’m sorry you’re having trouble here! If you partially installed / uninstalled the Fusion Builder plugin, then WordPress won’t let you install through the admin because it won’t overwrite the existing directory as a safety. To fix that problem, access your site through FTP or your cPanel file manager and go to wp-content/plugins/ and delete the fusion-builder directory.
Once you’ve done that, you’ll be able to install the plugin through the admin again.
As for the plugin crashing your site, that has frequently been reported for users hosting on Siteground on PHP 7. The issue is known by Siteground and is related to low server limits which are triggering a fatal error. You can contact them and request they increase the below server limits for you and that should correct the issue:
opcache.interned_strings_buffer opcache.memory_consumption
If you’re not hosing on Siteground, but are using PHP 7, it’s still possible your host also has a low limit set for the above server limits.
If none of the above apply, try disabling all non-Avada plugins as it’s possible you’re getting a plugin conflict.
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
Fusion Builder and Core are not in the Zip file. Whats going on? Cant get my website to work withouth them.
Hello,
The plugin and demo files were offloaded from the main theme file because it was adding substantial size to the theme install file and causing issues with hosts that have low server limits. The plugins are still easily installed on your site through WP Admin > Avada > Plugins; just like they always have been, it’s just the files will be downloaded from our servers at that time and installed on your site.
More info on plugin and demo offloading can be found here > http://bit.ly/2eahzvS
And info on installing plugins can be found here > http://bit.ly/2mNPb8I
I hope this helps!
-Weston
We have a private server and cant make ftp connections from outside (internet). Only private from local net. We do need these files to be installed by us, not wordpress.
If you are unable to comply, then we would ask for a refund.
Hello,
In that case, you can get the plugin files directly, by downloading them from your Support Desk. You’ll find a link to this in fallback option #5 from the plugin installation help file previously referenced. (This section > https://prnt.sc/fn1gy3 )
You’ll find that at the bottom of the Plugin Installation post here > http://bit.ly/2mNPb8I
Let us know if you have further trouble.
Thanks!
-Weston
Hello,
My support expired, but I finally got around to working on this theme. Updated to 5.1.6 just about a month ago, and lost all the theme options. I did a backup of database files, but didn’t export the theme options file. How can I import my old options?
Hello,
I’m sorry to hear you’re having trouble! The theme options are stored in your database, so if you have a backup, the best move would be to restore the backup, then update while following our update guide for updating from older versions. You can find that here > http://bit.ly/2pPNngZ
There’s a section in the post covering things to look out for before updating. Be sure to check through each section and double check that your server limits are set as required.
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
For faster service, please include your WP and FTP login info when creating the ticket.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
Hi! I am looking to use this theme to build an internal site in which employees have to register for an account and then once I approve their registration they will be able to login and view all the elements of the site, but not make changes, just view it as a user.
Is this possible to do with the “User Login” function or is that only for administrative login? If yes, when I try to place the “user login” element onto a page and test it out, it tells me that the site is not currently taking registrations – how to I enable that if it can be used like I would like for it to be used?
I appreciate any help you can offer! I absolutely adore this theme, I’ve purchased it more than 20 times for different sites I’ve built and continue to like it more with each site.
Thank you!
Hello!
Thank you very much! We love to hear that you’re enjoying using Avada 
You can use the User Registration element to add a Registration Form on your site.
To allow registration on your site, go to WP Admin > Settings > General; then be sure that you’ve checked the box “Anyone can register” and also set your default user role. That will be what’s assigned to new users that register on your site. (see > http://prntscr.com/fmkaek)
If you’re wanting users to only see your site from the frontend and not be able to make edits, then you’ll want to keep them as “Subscriber” level.
Avada doesn’t modify user role permissions, so if you needs outside of what is available in the default user roles, you may want to look into using a user role modifying plugin.
Just a note, you currently have a valid support license. If you need further assistance with your site, feel free to send in a support ticket and our team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hi. would please let me know how to translate the theme to frinsh luggage . thank you
Hello!
Avada is completely translation ready, so you can just setup the translation files and begin adding your translations. Below I’ve linked you to our translation documentation so you can get a step by step walk through of the process.
For the Theme:
http://bit.ly/1IFEdpm
For Fusion Builder:
http://bit.ly/2gYAho3
For the Fusion Core plugin:
http://bit.ly/1JAILdg
For storing your translation files: http://bit.ly/1pSsTPi
Just a note, you currently have a valid support license. That means if you run into any trouble or have more questions regarding translation and setup, you can contact us directly through our support center and one of our support members will assist you one on one.
If one on one assistance is needed, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hello, I have a problem with background image on website, and I am stuck on it for 5 days, background image property just wont apply to mobile version of website ( background-attachment: fixed; ) On every responsive checker is ok, but on actual mobile device is still ( background-attachment: fixed; ). Can you please help me with that? http://rossispeaks1.staging.wpengine.com/ I also posted ticket on the support forum, but still no answer, ticket number 428453
Hello @Sammilo4
We have not yet received any ticket from your account, can you please make sure you created your ticket on the right platform?
Click Here To Create An Account & Get Avada Support
Please fill in your ticket above and we will get back to you as soon as possible.
Thanks
-Ammar
I have my own purchased copy of Avada and my friend has her own purchased copy of Avada. She is not adept at wordpress so she asked me to ” fix” her site with the new Photography Demo. Her Avada was not updated so last night I had her go through the steps of generating the API key from her own account which she did successfully. She had previously entered registration when she first installed Avada by the way. Hooray! I was able to get her purchased Avada theme to update and then I updated all her plugins etc and decided to get some sleep and continue importing the demo this morning. Alas, when I went to the DEMOS in the updated Avada Admin, now it is once again asking for those same registration steps and a TOKEN. I have contacted her and asked her to once again go get yet another token for me to be able to work on her site. Now, since she actually purchased this we will not encounter any issue getting the new token, but what a pain in the rear this is becoming. If every time we need to update Avada one must jump through all these hoops, then the “easy updating through registering” is actually not so easy at all. I take NO ISSUE with Envato author’s protecting their valuable work, and does not mind having to register purchases, but my time is just as valuable as well. Now in order to complete her site I have to wait for her to find time from her busy work day to go re-register and input the token YET AGAIN before I can complete my work. I hope we do not need to generate a token every time we update Avada if we are having friends and clients purchasing it to use on their sites. Seems to me it should be register once, input API once, input that token once and then that’s it, Bob’s Your Uncle. Avada is an awesome theme, hopes you will take this into consideration.
BTW, long story short, it says in my bio I am an Envato author. I am not. I am just just an every day Josephine. I pressed on the Become An Envato Author button once a couple years ago to see how people become authors and suddenly I was an Envato Author. I contacted Envato and asked them to undo this and was informed that it can not be undone. I tell you this because I do not want you to think I am in any way attempting to disrespect you. I am not. I think this theme is one of the best themes on Envato.
Hello @LeilasLass
First of all, thank you for the putting your good words about our product as we really appreciate all kinds of feedback .
Coming to your query and feedback, there is a bit of misunderstanding here and let me try to make it clear.
1. You do not need to register your theme again and again at all, once its registered you should be able to import the demos just fine and good without any issues.
2. API key or purchase code is not required anymore as the only thing you need to register theme as well as import demos is the “Token”
3. The reason you have to re-register this time is simply because we changed our registration method to make it more simple in our 5.x version as earlier you needed 3 details to register i.e your username, purchase code and API key, now you only need 1 token that does everything for you so if you are coming from a pre registered 4.x theme you have to register once again using the new token method and that is it, no more registering will be required for you in future
I hope that clears your queries and concerns, if there is anything that you need my help with please do not hesitate to write us back or open a support ticket with us.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
-Ammar
Thanks so much. I really appreciate the timely answers. This will be helpful in the future. She did already input the token and I am working on her site now. I really do love working with this awesome theme. It is very customizable.
You’re most welcome
Cheers
-Ammar
Hi Avada, The online Demotheme is not loading!
Hi there
All online demos are up and running right now, please do go ahead and check again. Our hosting provider did have a brief issue that has been resolved
Thank you, MB
Please I’m having problems in my site, I think this started off w3 accidentally deleted. I know that my support has expired, but I want to ask if I have renewed this support. Will you support me in fixing my site and deleting all the files of this w3, which is your specialty?
Thank you,,
Hello @mahmoudtaha1978
You can simply delete the W3TC plugin and it should remove all the files for you, no other files are required to be removed and in case you have any issues with any specific file related to the plugin we suggest you to get in touch with the plugin author, however if you need our support we will love to look into your issue
Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Cheers
-Ammar
Hi, Fusion Builder won’t load. I can’t edit my pages? What can i do?
Never mind. Fixed it
Thank you for letting us know
Needing 2 license for both UAT website and Production Live website?
Hello @HKDEV_DATAWORDS
I am not sure about your query but you can buy as many licenses as you want, Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
We will be happy for you to be a part of this Amazing community!
Thanks
-Ammar
HI, I am looking a simple one-page solution I have a website with live stream link www.nexttv.ca I do have a license of the player and I want to have a single good looking page where I can write some short of my programs list and on top when anyone opens the page first Livestream start this is what I want can you have anything template that supports lifestreaming?
Hello @umardilse
You can create a one page site with our theme however a live stream is a 3rd party service so you have to use any particular kind of plugin or service for this, we have never tried any particular plugin in this case but i did a quick google search and found these plugins that you can try
http://bit.ly/1Ip2yLE and http://bit.ly/2sPr9vOWe will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
If I have a site running on Salient and make the leap to Avada, will it run (with the Visual Composer code) or will I be down for a couple days while I copy/paste everything into Fusion?
What is the best way to migrate from VC to Fusion with the least amount of downtime?
Hello @Arteest
You actually can not migrate from “VC” to “Fusion Builder” literally, what i mean is that both are different builders and they use different codes so its not possible to run one’s code with other, you can indeed use “VC” in Avada but then you have to disable our own Fusion Builder. Hope that answers your query and if not we are just a ticket away to assist you
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Got it. I don’t want to disable Fusion. Interested in seeing what it can do natively. I plan to sit down and start the migration very soon. The geek in me is excited
Awesome!
Welcome to the family!
Cheers
-Ammar
How to remove the product page’s “sort by” and change the “show xx products” language ? Thanks
Hello @ikiyamay
The order and sorting boxes can be removed by going to Avada > Theme Options > WooCommerce > http://prntscr.com/fmcmyr
However regarding translation please read our documentation here => http://bit.ly/1IL657F
If you need further assistance please open a ticket and our team will guide you thoroughly.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Is it possible to restrict certain users from moving or deleting Fusion builder elements while editing page content?
Hey @kunzi
I am afraid that is not a possibility right now to restrict the user by editing some elements on page, however we are continuously listening to our customers and appreciate if you can send us your feature request to support@theme-fusion.com please.
Cheers
-Ammar
hello,I found the styles files of …/wp-content/uploads/avada-styles and …/wp-content/uploads/fusion-styles gets to be very big day by day,both of them more than 500MB now,please advise how to avoid .thanks!
This is the screenshort :
https://i.imgur.com/bipenYH.jpgHello @sky_hui.
Have you tried enabling the JS and CSS compiler from Avada > Theme Options > Advanced > Dynamic CSS & JS tab? please also try resetting your fusion caches too from the same tab however if the issue with size persist do open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Is it possible to put buttons in a menu?
Hello @Measuredprogress.
Yes, that is definitely possible using our theme and you can actually see an example here in our demos => http://bit.ly/2nLUNkg
You can read in more details how to set it up here please => http://bit.ly/2ouxHdu
If you need further assistance please do not hesitate to open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, I want to know if it possible to install the theme in a hosting for example www.test.com only for test purposes and later put the theme in other hosting named www.test2.com?
Hello!
Thank you for your question.
Your registration is for your license to use Avada and it’s not bound by any specific domain. One license is good for one end product. If you move to a different domain or server, that won’t affect your license, you can just register again on your new setup after you’ve deleted the old site.
It would be a violation of the license if you used the same license for two public sites at the same time, however.
More info on licensing can be found here > http://bit.ly/2g28XFN
I hope this helps!
-Weston
Thanks for your support, I will need it, Do you have any video to setup and make a webpage with avada step by step???
Hello @Chillijulios
We have our complete documentation that can be found here => http://bit.ly/1La5xgv We also have Videos for Avada which you can find here => http://bit.ly/1G7dsDU You can learn about Fusion Builder and its usage here => http://bit.ly/2dIesIv
However if you need our further assistance please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, I’m working now with the theme but I have some doubt abouta the icons, I use the size checked in the template but when I view in a mobile this Icon appears pixelated, what values Need to use in photoshop to obtain better resolution in the icons?
Hello!
This would depend on which icons you are using, the size of them, etc. It’s best to submit a ticket so our support experts can look at it directly and see what is going on.
Also, if you use Font awesome icons, they are never pixellated as they are vector, so you must be referring to image icons I assume? Our support team will help.
Follow these steps to submit a ticket: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
Thanks!
