352 comments found.
Hello, Is there an option to purchase a template only in HTML? What price in that case?
Hi Guys, I have raised a ticket # – 15057 . waiting for a quick reply 
I got it. I’ll reply you today 
i have reverted , pls i am waiting for a quick update pls
hi any update ?
Hi, we have 2 days off at the weekend. We have already updated your ticket today.
Regards, TM
hi please how was this resolved Warning: Invalid argument supplied for foreach() in /home3/katbrock/public_html/wp-content/themes/tm-renovation/core/kirki/includes/output/field/class-kirki-output-field-spacing.php on line 28
Hi wahabsuhail,
You can open a support request at http://support.thememove.com and our developer will help you to answer all questions.
Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
This kind of problem, I chose Home 02 homepage but it does not allow me to install a logo and homepage changes itself
If you need any help, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
Hi, I get error when I try to make update via Envato Toolkit: Update failure. cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure. I have Renovation version 2.1.3 Best regards Sari
Hi Sari,
Thanks for reaching us. In this case, we’d like to help you directly via our support channel at http://support.thememove.com
Thanks, TM
Okay thanks I go to support channel.
I’ve just purchased this template. How do I get the Visual Composer plug in?
Hi manz0,
You should install the plugins & then you’ll get it. If you have any question, please send to our support channel at http://support.thememove.com
Thanks, ThemeMove
I didn’t find a sample data of Revolution Slider, please help me
Hi oilsia,
You can open a support request at http://support.thememove.com and our developer will help you via this private channel.
Thanks & Best Regards, ThemeMove
Have you bought this and you have done it, I will update my server to PHP7 and I want to know if it has support?
If there are no problems with my subject and that is my company.
Thanks for your help!
Hi sengak,
Please be hurry to open a support ticket here: http://support.thememove.com
Regards, ThemeMove
I am waiting for 2 days and 3 hours for support response – it is really long time. I have got really big problem at the start – with plugin instalation – which have error – and no reaction on my ticket. So sad 
Hi CloudForce123,
Can you tell us your ticket number?
Regards, ThemeMove
Hi ThemeMove, my ticket number is #13589.
Hi, our developer has solved this issue. You should use the latest version of WordPress to get the great experience while creating your site.
Regards, ThemeMove
Hello, I’m ready to buy your theme however, I have one quick question. Is there a convenient way to add a contact field somewhere near the top of the home page? Thanks!
For example, if it was a roofing website would I be able to put a contact box with a few fields for an estimate?
I do have Contact Form 7 by the way
Hi devinout,
Because you can use Visual Composer to create the site, so, you can place the contact form anywhere you like.
Cheers, ThemeMove
Hi I can’t update theme. I get message: cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure So what can I do? Best regards Sari
Hi Sari,
Our developer will help you update your site. Please open a request here: http://support.thememove.com
Regards, ThemeMove
Hi, I have a problem with my homepage http://jrokna.com This site was full width, and now it’s not working. There is another problem. Please check http://jrokna.com/produkty/aluplast/ideal-4000/ for example and scroll down to tabs. They are not working. I can’t open tabs. How to fix it?
After theme update there is an error: https://ibb.co/fW6KJ5
Hi jodong,
Our developer will help you to fix this issue, please send your support request to http://support.thememove.com
Best Regards, ThemeMove
I received an e-mail from you saying ” We’d like to let you know that an update to your item Renovation – Home Maintenance, Repair Service Theme by ThemeMove is now available in your Downloads page. Remember: you need to be logged in to download the update. “
Is it a free update? How I update our current version? Please send your reply
Hi pbsubhash,
You can update this theme for life, we don’t charge any extra-fee. We have an instruction here: http://document.thememove.com/renovation-document/#document-21
If you still need help, you can send this question to our developer here: http://support.thememove.com
Thanks, ThemeMove
Hi… If I upgrade to new version….. What will happned to my all modification done to the theme? It will be retained? Or I need to start from scratch? WHen I read the instructions, I need to deactivate theme first… I dont want to loss all the chages done to the theme.. Please send your reply.
Hi,
You can open a support request at http://support.thememove.com and our developer will help you to update the theme
Regards, TM
I have tried to install plugins and got the following error: An error occurred while installing ThemeMove Core: The plugin does not have a valid header..
Hi,
Our developer will help you to fix this issue, please send your support request to http://support.thememove.com
Best Regards, ThemeMove
Cant import dummy content. I get blank screen when I clock on Renovation import
Hi,
All your requests will be solved asap. Please send the support request.
Thanks, ThemeMove
I purchased this theme 6 months ago.. and now only I am started to use. My support also expired. I cannot edit the header of the website. I am getting an error when editing it. I put XXXX before since the details were not available at that item. Please advice. ..
“Error Message : “An error has occurred. Please reload the page and try again.”
Hi pbsubhash,
No problem. This time we will provide the support for you. Please open a support ticket here: http://support.thememove.com
Thanks, ThemeMove
Hi.. I still not received any re[ply from support team. Please chek
Support replied me and issue resolved. Thanks
You are welcome. Have a good time!
I am interested your theme , but And I’m interested in the picture in theme My question : Where to buy pictures from?
Hi,
Most of images we are using are from Shutterstock.
Thanks, ThemeMove
after i bought you theme , Can you tell me the image code or image url? Because I can get to buy images easily.
Hi,
We don’t save the link of each image because you can see that we are using a huge collection of images for all themes. So, you can save the images and use Google Image to find out the source of them. Thank you for your love with Renovation. If you have any question, please open a support request here: http://support.thememve.com and our developer will reply you asap
Best Regards, ThemeMove
Thank
You are welcome. Have a good day!
Hello , after an attack i tried to clean up my website by deleting some files , now my website is working , but the header ( menu) and slider disappeared , please can you help me , the site is just an association for helping kids in the mountains
Hi blasterDev,
Our developer will help you if you open a support ticket here: http://support.thememove.com and don’t forget to provide your purchase code.
Thanks, ThemeMove
can you give me an email to contact you
Hi,
We only support via this channel: http://support.thememove.com So, that’s why I advise you to open a support ticket there.
Thanks, ThemeMove
Posted wrong place…Please take a look at your header on any phone…iPhone, Android…it’s a total mess and the difference of a five star or 1 star rating. Please fix this. Some HTML widgets do not play well in headers.
Default Header just to be clear
Hi rmaclane,
Did you open a support ticket yet? I’m still waiting.
Thanks, ThemeMove
