222 comments found.
Can you please answer to my ticket on your website? This is taking way too long…
Hi, sorry can you please tell me the ticket number and I will look into this for you ?
PRIVATE TICKET #1395411. Thank you
Hi, I’m still waiting for you to resolve the issue. My client is getting more and more impatient with good reason. Thank you
Hi, I’ve just answered you on the ticket. Thank you
Hi,
Can you answer to my ticket on your website and fix my problem please? Last time I checked you are supposed to provide at least the same content as your demo showcase.
Thanks
Hi, I have replied to your ticket. Scott.
Hi again, sent you the new credentials for the fresh install. Thank you
Hi, I did install your “new” theme. It didn’t go well. And why even do you make me do this, it’s not the same theme
Hi, waiting for your answer on the ticket, thank you
Hi, just saw your answer and answered back
Hi,
Can you finish the import please? It has been a week…
Thank you
Sorry yes, just trying to get into the ticket system, it seems to be down at the moment but il keep trying and get this finished for you asap.
I just purchased Luxi theme, the theme is really different than the demo! which is so annoying! I really need to have the same product page! I need to put logos in the footer (visa card, master card ..etc).
Is there any missing configuration? should I install something from outside to fix this differences ?
Thank you
Hi,
Please can you create a ticket at elsuive.ticksy.com and I will be happy to help set it up exactly like the demo.
Thanks,
Scott
Hello, I downloaded this theme a few years ago. I wanted to make an update, to look like the preview demo. But it’s seems to be still the old version… Do i have to purchase it again ? or should i be able to update it for free ?
Cause all the files i downloaded today are from jully 2016
Thanks for your help
Hi, if you send me your email address I will send you the latest version. Thanks. Scott.
You can send it to contact@corsica-digital.fr
Thank you 
No luxy.zip file anywhere, where do i get it?
Hi, sorry for the delay. it should be included with the download. Did you manage to find it ?
Hi, this theme support the newest WP 4.8.3 and Woocomerce?
Hi, yes it does. If you have any troubles please let me know. Thanks. Scott.
How do we add Hot Products section with categories, as displayed on your demo theme?
Hi,
I believe I answered your ticket regarding this. If I am mistaken please can you create a ticket at elusive.ticksy.com and I will be happy to help.
Scott
I need help with this template. I am not a developer and I’m and losing. Y mind with this template I purchased. I have emailed you but have gotten nothing in return. Please help.
Hi, I believe i have responded to your email. Thanks.
Still having lots of issues with this theme. I think that as a good will gesture for your delayed replies with previous support you should off assistance with the other bugs I’m encountering.
For example the logo in the sticky header, no matter what size I make it, it doesn’t show properly.
Hi, whats a link to your site please ?
definedbeautyclinic.co.uk
if you email me your login details i will adjust the header so it looks right for you. scott@elusivethemes.com thanks.
Hi guys,
Really like the look of your theme, however I see there hasn’t been an update since August 2016. Will you be updating to the new woocommerce at all?
Thanks
Hi,
Yes there is a big update coming this week which will include all plugin updates and lots of enhancements around the theme.
Thanks,
Scott
Hello, I can’t install the demo package with demo installer ! it turns but never ends (more than 1 day !!) and when it ends… nothing change. I’ve opened a ticket ( PRIVATE TICKET #1214972). Can you help me ? (your theme is really cool !)
Hi, sorry for the delay I have responded to your ticket.
Yes it works !!!! thank you !
Hi I have a pending ticket, coull you help me please
Hi, sorry yes all tickets have now been answered.
Still awaiting for a response and solution to the issue despite submitting a support ticket as requested. I will be contacting themeforest regarding this lack of service.
Its been less than one day since i replied to your ticket. I cant be online 24/7. I have just replied.
The fact remains you stated “Could you please send me your admin details and i will login as soon as i get home and make sure everything is setup and up to date etc ?” 2 days ago and it’s taken until now to reply.
I feel as though you’re over promising and under delivering a bit considering you are selling a theme that claims to have demo content but nothing comes in the package after purchase.
Hi, I’ve noticed a recurring pattern on this thread that you don’t reply very quickly. Please ensure my comment above about the demo content is resolved immediately.
I’m hoping to install some demo content to my new site I’m building with this theme however the folder does not contain any demo content. Please advise.
Hi,
Have you tried using the demo import option in the theme options panel ?
Thanks,
Scott
I sure have, but see here: http://definedbeautyclinic.co.uk/about-us/
Also by clicking Re-Import just now the home page I had ten minutes ago has disappeared.
It looks like you haven’t got visual composer installed, you should of been prompted to install it when activating the theme. Can you confirm if you have it installed ?
Visual Composer is definitely installed, it’s showing in the dashboard on the left column also as active in the Plugins page
Ok, can you please create a ticket at elusive.ticksy.com so i can look into this further ? Thanks. Scott.
Done.
I am still awaiting any assistance on this matter.
Hi, I wrote a ticket on elusive.ticksy.com 2 days ago and till now i received no response at all.
I am still waiting for an answer. Regards,
Hi,
I have responded to your ticket and fixed the issue.
Thanks,
Scott
Haloa 
Are there plans to support woocommerce 3.0 in this theme? looking forward to it!
Hey, yes i will be releasing an update for that theme this week. Thanks. Scott.
looking forward for the theme update!
can’t just wait to see the update!
Sorry for the delay, wont be much longer. Scott.
What in the world is going on with the response time here? And what is going on with the ticket website? I replied to the ticket DAYS ago after waiting for a reply for weeks.
Hi, I’m really sorry we are having some issues with the ticket system. I will make sure your ticket is answered as soon as we possibly can. Sorry once again for the troubles. Scott.
How can I increase the default logo size in this theme? I am getting a large white margin at the top of the page. I have created a ticket for this already. Thank you.
How do I take off the cart from showing on “Related Products” while on a single product page?How do I change the avatar that shows next to URL?
How can I center the product title…it’s currently left
Hi, please create a ticket at elusive.ticksy.com and i will be happy to help. Thanks. Scott.
Posted this ticket PRIVATE TICKET #1099326 almost 2 weeks ago and still no reply
Hi, sorry for the delay, your ticket has been updated. Thanks. Scott
On my homepage, the footer is merging into the “Keep up to Date” section, how can I fix?
