23206 comments found.
Hello, please help me. I have a ticket open in your Support Theme, from yesterday. The problem is urgent, my ecommerce have serious problem! The ticket is #18169. I purchased licenses with Support. Please…
HI,
Yes, sir we are working on your ticket and get back to you after solution ASAP.
Thanks
Hi, ok thank you very much, the important thing is that you are working on…Many thanks!
Hello,
I am Porto customer.. I was just browsing through demos, this one for example:
http://www.newsmartwave.net/wordpress/porto/demo-shop-9/I remember before it had it “setting” type icon, using which I could change color of header and all that … to see what looks more nice
now there is no setting/gear icon …
how can i get it back to change color, header width etc.
thank you.
Hi,
You can all set from Theme Options easily. If you want to set the default settings of the Demo Shop 9 then please go to Porto >> Install Demo >> Click the install button on the Shop Demo 9 >> Select only the Theme options and unselect all others and click yes to import theme options.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Thank you for reply.
I am not sure if I explained correctly. What I was asking is, i remember once I saw looking at your theme demo .. and I could change the color in DEMO on YOUR website .. just to see which color is more suitable.
Now I cannot see any such option on demo on your website.
Regarding support, yes, I will buy extended support once i need something specifically for my site/purchase.
Thank you once again
Hi,
Yes, you are right. We have removed the Switcher panel from our Demo site as it is creating some issues with the latest WP so we have removed it.
Thanks for understanding.
I found 2 bugs in Porto (3.6.2). Dont need any support for it. Just want to notify developers/maintainers. What shall I do? Dont feel comfortable to post it here…
WooCommerce just released v3.0.8 …. is it compatible with latest porto v3.6.3 ? is it safe to update WooCommerce ? here is there changelog: https://wordpress.org/plugins/woocommerce/#developers
They have fixed a lot of things.
Hi,
Yes, you can update the Woocommerce plugin to the latest version, it is compatible with latest Porto 3.6.3 version. It is safe to update.
Thanks
Hi There, I updated Porto Theme and now I have this error message Parse error: syntax error, unexpected ‘[’, expecting ’,’ or ’;’ in /home/dwdmu270/public_html/wp-content/themes/porto/inc/functions/woocommerce.php on line 375
Please look at http://www.dwdmulticom.com.br
How can I fix it?
Solved, was the PHP version
Sounds Great!
Thanks for contacting us.
Have a great day 
Hi,
I can’t register my Porto theme. There is an error message: “This code is already used.” I have never registered this Purchase Code… 
I also can’t register with this code for your support site.
I used another Puchase Code for an other project (bought by the client, so not by my envato account) with no problem. Can you help me to find out where is my Purchase Code registered?
Hi,
Please download the fresh copy of the latest Porto theme 3.6.3 version from ThemeForest then use the same purchase code for registration, your issue will be solved. If your issue will not solve then send us your purchase code through our support system so we will check and reset your purchase code.
Thanks
Hi,
Thanks, the theme registration is sovled. What should I do with the Support (Freshdesk) account. I can enter with my name/e-mail/password, but the Purchase code in my profile is the old one, that is not supported anymore. Do I have to modify the Purchase Code and that’s it, to turn to the supported licence?
Hi,
Yes, you have to modify only the purchase code and that’s it.
Thanks
Hello Thank you for this beautiful theme. When activating the theme, it does not use Arabic translation files for woocommerce
In this path: wp-content/languages/plugins/woocommerce-ar.po
So I do not have the words “Add to Cart” in Arabic
Hi
Plase download the theme translation files of the Arabic Language from the link below and upload them to wp-content/themes/porto/languages folder. https://www.dropbox.com/s/ff0s9d4grwimeum/ar.po.zip?dl=0Thanks
thank you . it’s work.
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Hello Porto team!
Is it possible to modify the image and Prettyphoto frame size when opening with Prettyphoto in mobile device?
Hi,
Sorry to say that this is not possible. There is no option in the theme to do that.
Thanks
This code is already used on: xxxxxxxxxxx.xx/Demos/Porto15, xxxxxxxx.xx/Demos/Porto18 Please purchase another license or unregister from any of your site
Why can´t i have more than this demo, or how can i have all demos on one site
Thanks Jogge
Hi,
You can only use the Single license of the theme only on a single live site or domain not more than one. If you import the demos on the same domain then you can import all demos pages on the single domain otherwise not.
All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of the number of clients, license works with the number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Something to think about is maybe if you can and want to add a theme swither so that our customers have an opportunity and review of themes (on same site). You can imagine what it would cost if you would buy a license for all themes 25 * $ 61 hmm a lot of money. I also wonder why you have removed the feature in your new version. In the old version you could upload all themes (on different pages) and this was good for everyone.
Thanks
We have already added the new UNREGISTER feature in our latest theme you can import the Demo in your site then remove it easily unregister again on the same domain and then registered again the new demo on the same domain or site.
Thanks
How can we display logo in sticky header on mobile? It works on desktop but on mobile it wont show up at all. I see the sticky menu but no logo.
Hi,
Sorry to say that you can not show the logo on the sticky menu in Mobile, there is no option in the theme to do that.
Thanks
hello.. i did use Purchase Code on Localhost ( Wamp Server ) and when i gonna do my web page on internet, your thema is need Purchase Code, when i writing that code it is warning me becouse i did use it on localhost !! what i gonna do now?
Hi,
Please download the fresh copy of updated Porto 3.6.3 version from ThemeForest and update on both localhost and live domain then go to Porto >> Registration Tab and you will find the unregister button click it to unregister your site then you will able to register your main domain again.
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired 6 months ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
hello.. I did what you said but I did not see unregister button. i try to use that thema on this domain www.haticecankaya.com can you fix it for this demo? and also I do not want to take support extension for such a small things.. thanx back for your understand and help.. good days..
Hi,
Please make sure that you are using the latest Porto 3.6.3 version. If yes then please move the site to live server then install the latest theme and try to register the site. I hope your issue will be solved.
Thanks
I have been using this theme on one of our websites for a while as I like the style however it’s painfully slow, and I’m now contemplating a change as the TTFB on the theme has always been so high (over 4 seconds on some pages, whereas with almost any other theme and the very same content it rarely exceeds 300ms).
The plugins used are all the standard / required provided with your theme (bar WPML recently installed, but the issue was there since outset 9 months prior).Your own demos suffer from the same slow response times (in fact, over 11 seconds wait on some of your own pages)
So I’m just wondering if you had any plans to try find the source and optimize?
Many thanks
Hi,
For Speed improvement of your site, there are a number of issues which could be implemented to improve the performance, this in return will allow Theme to perform better. Please see suggestions to improve your site speed at the link below: https://goo.gl/1g1MNh Further, this is best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1 Please read the theme documentation here about the site speedup: http://newsmartwave.net/wordpress/porto/documentation/#speedupThanks
we have had our site hack and we refuse to pay the ransom to put the files back. so we took the site down by FTP so was unable to deactivate the licence via admin.
Could you please deactivate the licence from domain name www.primefusionpools.co.uk
Hi,
We have already reset your purchase code, please check our reply to your ticket. Also please change the 1-star rating to 5 stars as you know we are always here for your help and support.
Thanks
Hi dude, i can’t install some plugins like WPBakery and Revolution Slider. Error: “Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.”
Hi,
Please download the latest theme from ThemeForest Porto 3.6.3 version already added the latest version of the plugins. Please delete the old plugins manually and install it from Porto >> Plugins section.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
How do I put wishlist widget to the header? next to the cart?
Hi,
Have you purchased the theme? If yes then please contact us through your theme purchased account to get the free support for the theme.
Thanks
Hello. After I installed Porto (Theme 5) on my website, everything is OK, but when I open product page, product image slider (owl-slider) is dropping below. What can be the problem? Link is here: http://customdesignprint.com/product/t-shirt/
If you want 1 star review, I can do it. No problems. I don’t want support as help me to do something new. I just want to fix your theme problem. I bought theme for using my ecommerce website, but your theme is broken. And you say that I want to pay for your problem?
Ok, sir no problem we are always here for your help and support so please send us your site login details through our support system so we will check and confirm you that this the theme issue or not. As we checked our latest theme and did not find this type of issue on the importing of the Shop Demo 5.
If we find the theme issue then we will solve the issue on your site. But please sir change the 1-star review to 5 stars or just hold on till your issue will solve. You can contact us here: http://smartwavethemes.net/support/Thanks for your time
Hi,
Sir, can you please change the 1 star to 5 stars as you know that theme is deserved more than that. You are using the theme almost from a year and I think you have not found any issue in it. I am sure that Shop Demo 5 also have no any issue with it. We are willing to help you to solve your issue but it can be only possible with your cooperation.
Thanks
Hello.. Todays update seems to have a conflict with Revolution Slider. The Quick View of products does not load images if RS is enabled. Deactivating RS and everything is ok.
On my site the problem appear only in my frontpage as that is the only page where i load RS plugin.
Brgds Rune
Also the shortcode [porto_featured_products per_page=”44” orderby=”date”] has add to cart buttons which is not translatable, buttons show “Add to Cart” and “Select Options”, https://www.arctic-fritid.no/nye-produkter/
Where can i fix that?
Then the file “single-product-reviews.php” has again lots of text strings that do not work with translations in woocommerce. Fixed in my site..
Hi,
1. I think it is you cache issue. At my end, I have checked the quick view on your homepage products and it is working fine and showing the images as well. http://prntscr.com/fg0dao
2. Your translation also working fine on the add to cart button and select options button at my end http://prntscr.com/fg0dsf
And also the single product page is fully translated. I did not find any issue on the single product page.
Please remove your browser and site cache then check your site. I hope all issues will be solved. If not then please send us your site login details through our support system so we will check and solve the issue.
Thanks
Hello again,
1. Yes it works now perfect with cache switched on. If i deactivate cache plugin, emty all cache, server, site, browser, wordpress etc. then it does not work.
So i guess there is a JS conflict, as i am loading JS some differently when site is cached.
2. Yes, i have already (as mentioned) fixed all textstrings in “single-product-reviews.php” so now it works. In the file there is used strings like “Your Review” and “%s review for %s” and some other strings, while woocommerce use “Your review” and “%1$s review for %2$s”.
Just mentioned it so you can have a fix for the next release.
Brgds Rune
Thank you very much, sir for sharing this information. We will definitely solve these issues in our next theme release.
Thanks once again for your time
Just updated a dev location and IE is showing two drop downs against the filters for “sort by” and “show” on the category pages. Google and Edge appear fine.
Hi,
Thank you for contacting us, Please provide your website link and let us know which IE version you are using. Thanks
Link to Dev
https://www.payslips-direct.co.uk/3dev/product-category/self-seal-forms/mastermailer-self-seal-forms/IE 11.1198.14393.0 update versions 11.0.42
Thanks
Hi,
Please purchase the support extension first because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support then send us your site login details through our support system so we will check and solve your issue.
Thanks
Cannot access the product > edit > variable product -> attributes. Please help
Hi,
Thank you for contacting us,
Please update your theme to latest version 3.6.3. I am sure this will solve your issue.
If still you face any trouble please contact us through our support system, So we can check and solve your issues on priority basis. We are here for your help.
Thanks
Translation is not fully working. I tested an older porto version with Swedish Langue and it worked fine. Now i updated to newest version and the translations does not work it just work on a few objects.
What can be the cause of this? Woocommerce have support for my langue and i have set to use Base Place = Sweden and i have Use Shop Base place. So it should translate everything to Swedish.
Hi,
Thank you for contacting us, Please update your theme to latest version which is v 3.6.3 just released and if still you face any issue, please contact us through our support system, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
