680 comments found.
Hi, I can’t translate some word. I use loco translate, but some buuton and word is not translate. buuton “Buy now”, “RELATED PRODUCTS” and other. You can see that on http://cg94417-wordpress-3.tw1.ru Can you help me?
You have not bought my theme yet. So why you are using it for your site. pls remove it from your site or you have to buy a license. Thanks!
hello need urgent help I get “405 Not Allowed ” during demo import and it takes forever to load
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
All issues fixed turns out I missed a step in the documentation .having problems signing up to the support forum, it says evanto server down.. I need help with the vertical menu , it requires a scroll before it shows, can I disable that and let it show all the time?
Hi
Please try again, if you meet some issues when register… pls clear the cache. If you still could not… pls send me the purchase code to my email: kutethemes@gmail.com. Thanks!
I still can’t signup, sending the purchase code
OK, let me check
Hi, can i know if I purchase this, I need to request the PSD work file from you? Is the PSD the full multi-theme psd meaning there are all 10 variations of home page and etc?
Yes, if you buy my theme, I can send you the PSD files. Thanks!
This is multi shop theme?
Yes sure!
hello, if i buy this theme, can you install on my page?
Thank you!
Yes, we can help you to setup the theme if you buy it 
Thank you!
Hi when this theme will be updated. Theme page loading speed matter isn’t solve till now. On your support forum i have generated a ticket also. Mr Jim brown told me 3 days ago that problem will be solved in this week and i told him that 2 days left in weekend. But he told me don’t worry but today he didn’t reply me back. Tomorrow is Sunday and what you will do on Monday?
Are you going to do something or not just tell me.
Hi,
I am so sorry for delay. We are still trying to improve the speed. Thanks for your patience!
Dear Costumer Support,
After upgrade woocommerce (3.1), wodpress (4.8) and your theme (1.7.5) lightbox on product page doesn’t work anymore. If i click on an image, instead of lightbox there is an other browser tab, with image inside.
http://imgur.com/a/HceJ1There are many Outdated WooCommerce Templates in new theme version, check here: http://imgur.com/a/yNlGl
Hi
The theme was updated. If you use a child theme, you need to update it too.
Latest update did not update the following: kutetheme/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.1.0, kutetheme/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.1.0
And after updating, thumbnails are missing
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Lol, you guys seriously are impossible sometimes. Your updates are breaking everyone’s site, product-image.php and product-thumbnails.php need to be fixed in your recent update! You are telling the guy below to update his child theme yet these two pages are not part of the child theme you supply. Anyone reading this, DO NOT UPDATE, you will lose your product thumbnails.
Hi
We only update the main theme. ABout your child theme, you customized so you need to backup your changed code and update it soon after you upgrade my theme. Thanks
And again, the pages that are outdated ARE NOT IN THE CHILD THEME!
hi when will you release the update for woocommerce 3.1 and wordpress 4.8 thanks
Hi
We will update it tomorrow.
Thanks
hi!
i hope you are doing well!
please i have some pre-purchasing questions!
1 – i need the template in French language. 2 – i don’t want to use third-party (plugin) for translation. 3 – does the template support the Multi-vendor ? hear from you soon.
Best Regards
Hi
My theme supports your language. You can use the loco translate or WPML. My theme does not support multi-vendors at this time but it will support it in the future when I release a new version with new source code. Thanks!
New Woocommerce update, some of the template files now need updating. When will this be completed please. By the way, developers have access to Woocommerce updates long before customers do so, would be nice if you guys were on top of this. Please do not forget all of the typos in your theme as I pointed out in a ticket to you a while back.
Hi
We will update it tomorrow. Thanks
Hi,
I was checking your theme demo 1 on mobile. I checked product page and theme is showing only one tab “Description” and other tabs “Additional Info” and “Reviews” are not showing in mobile view but working perfect in desktop view. Can you please clarify if this is a bug or you disabled the tabs for mobile view?
Hi
I disabled those tabs. We can enable them. Thanks!
Hi, before purchase, I just want to know that you mentioned in many comments that you’re re-doing source code. Your current theme is new code template?
Second is, tab disable in mobile is in-built theme option feature or you did hard-code, as I want to show only Additional Info and Description in mobile.
Hi
We are still trying to improve the source code and will release it asap. About your questions: we disable some un-needed things on mobile. You can customize following your ideas. Thanks
Dear developer, could you tell me what this plugin requires theme when installing This theme requires the following plugin: Kutetheme toolkit. Begin installing plugin | Dismiss this notice. And where can I get it? It is not in the folder with the theme!?
And in the admin tab does not appear “theme options”, help to understand please.
Where can I get this code now?
I support for the year you purchased, please help me understand. I really need to.
I registered using the code as you requested. What I need to do next to you to help me deal with my problem? Thank you
Hi
You can go here: https://themeforest.net/downloads then click on the download button and download the purchase code in a txt file.
You also can check your email. When you purchased the theme, one email with the purchase code was sent to your email.
Finally, pls use it to register with our support system. If you meet any issues when register with our system, pls send an email to: kutethemes@gmail.com
Thanks!
Hi, is there any multi vendor plugin I can use for this theme?
Hi,
The updated version with new source code, the theme will support multi-vendors. Thanks!
Hi, I’m checking your demo 1, I added product into cart, ajax add to cart is not working and when I checked cart, the cart was empty, I think there is a bug or something. I see a fellow codshoppingpk already mentioned the issue 2 days ago but you just denied him. There is a bug or something in your demo 1 and you’d look into it.
Here is the video if want to look into it. https://www.useloom.com/share/fd9472fcd54b456c89a75f91129b1d4f
Hi
OK, let me double check and if it has that issue, we will update the theme. Thanks!
Since the update to WC 3.0, the lightbox function on product pages is not working any more. I’ve updated Kuteshop to version 1.7.4, disabled every plugin except woocommerce itself and kutetheme toolkit. Now not even the single image is showing. Using Firebug, I can see that everything is loaded properly, but they’re not displayed (the main image, and the thumbs). I cannot find any cause in CSS. WordPress is at 4.8. Seems like there is still a problem in the theme?
Hi
Did you download the latest version and update for the site? I will double check my theme and if it has the issue like that, I will update for the theme.
If you need some help, pls post a ticket, we do not support here. Thanks!
Hi, yes, I’m using the latest versions of WP, WC and Kuteshop theme and Kutetheme toolkit. Have you found an issue in the theme? I understand you do not support here, but this seems like a general issue to me, not individual support.
Hi
Please download the latest version then update for your site. If you need some help, pls submit a ticket on our support system. We do not support here. Thanks
Since the updates to 3.0 the customers are showing Full Name on the reviews which most people DO NOT LIKE. Can you please tell me how to fix this so it shows Nicename instead.
Hi
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
Hi, I was checking my client website, Is there any solution i can show more than 4 subcategories?
Please check the screenshot.
Direct image link: http://oi66.tinypic.com/ndpt1c.jpg
Hi,
We only support the the buyer who bought our theme.
We do not support here.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Hey there,
Any idea how I could make the texts that are setup in the theme options translatable?
Such as the Subscribe newsletter description or the Subscribe newsletter title?
.../wp-admin/admin.php?page=kt_options&wrap=kt_footer
I am using WPML for the rest.
Many thanks in advance,
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Hello i have purchased your theme kuteshop but it’s page loading speed is worse. page loading time is 31 seconds in option 1 while page loading speed in demo is about 7 to 8 seconds only. You people told me that you are launching lighter version of the theme in few days but half of the june also passed but no launching news till now. why?
Hi
You have not bought my theme yet
sir i have bought your theme through my friend. and i have purchase code too. if you have any doubt tell me where i send you purchase code, i will send you.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
