39368 comments found.
why can i not change the footer colour in the them options footer styling? im changing the color and its not changing? the link you also add to explain what might be happening doenst explain why its not changing or what to do?
actually nothing i am changing in the footer styling seems to work? ie the typography size and font?
Hello @chrispodes13n
It sounds like a cache issue to me actually so please try and clear your plugin (if using) as well as browser cache too, also go to Avada > Theme Options > Advanced > Dynamic CSS & JS and try to clear Fusion Cache from there, however in order to be 100% sure and see where the issue is coming from we will need you to please open a support ticket with us and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
i would like to use contact form 7 plugin with this theme, i need to be able to upload files through contact form. do you support it and do you have pre-made styles for it?
Hello @annaKni1997
Avada is 100% compatible with contact form 7 plugin and yes we do have design support for it too, you will also see majority of our demos using contact form 7 aswell 
You can also change form styling from our Theme Options > Contact Form Styling Tab.
We will be happy for you to be a part of this Amazing Community!
Cheers
-Ammar
I’m building a new website and buying another license to Avada. I’m aware of the new version coming soon, so I’m wondering if it’s worth holding off till the new Avada is available. Can you tease us with a few of the new features and when you expect it to be available, so I can decide to wait or not?
Thank you.
Hello @SWD2011
Our latest version of Avada is coming very very soon, however it doesn’t matter when did you buy Avada license as Updates are free and you will always be able to update to our latest version
Cheers
-Ammar
I understand & already know that since I’ve used Avada before. But I’d rather not waste time building a site with the current features, then have to revamp things with your new features. If we had some idea of the new features, then I can determine if it’s worth waiting or not. Also, I’m debating between buying another Avada license or BeTheme, so more information on your new version would be helpful.
Thank you.
Hello!
The new version, Avada 5.2 is already out now, so you can take a look yourself. Please also check out the what is new page: https://avada.theme-fusion.com/whats-new-in-5-2/
Cheers Mark
Thank you. Good timing. That’s exactly what I wanted.
You’re most welcome
Cheers
-Ammar
Hi I’m having an issues with the logos on mobile. For some reason it’s displaying both the mobile logo and and default logo ONLY on the home page under mobile. All the other pages are fine. Please help, thanks.
Hello @rswayenvato
Please make sure you don’t have any custom CSS that is causing this issue, however to provide you with the proper assistance we will need you to please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Dear,
First thanks for your efforts.
I bought avada template and begin to build website. Now I encounter one problem, after I import the “classic shop” demo, something happened ,in the page, some area only show the code instead of picture or other contents. I don’t know why . Can you tell me how to fix that ?
Waiting for your response .
Best Regards Lucas
Hello,
It sounds like you may not have the Fusion Builder plugin enabled. You can install/enable this plugin from WP Admin > Avada > Plugins.
If you need further assistance with your Avada site, we would be happy to help. You currently have a valid support license, so you can contact us directly through our support center. So we can better assist you, please submit a ticket through our support center. We’re unable to officially provide support through themeforest comments, as it’s primarily for basic questions about the theme and presale inquiries.
Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
I’m developing a site on a test domain. Can I activate a license on a test domain and transfer it to the main domain when the site is ready?
Hello,
You can do that, but you’ll need to use a coming soon mode plugin for your dev site so it’s not visible to the public.
For more information on licensing, please see our post here > http://bit.ly/2g28XFN
Let us know if you have further questions!
-Weston
Where i can get this plugin?
Hello @digitalfarseer
You can find any maintenance plugin you want doing a quick google search but i found this one at the top so you can try this one => http://bit.ly/1uK5jEk
If you need any further assistance please open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
How to find portfolio on Collapse Menu
Post and page is OK, but I can not find the portfolio on Collapse Menu. Need I set something? Thanks
Hello,
Be sure that you have both of Avada’s required plugins active: Fusion Core and Fusion Builder.
You can find more info on installing Avada plugins here > http://bit.ly/2mNPb8I
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
pre sales question.
1. can you confirm that i can place unique widgets in any page sidebar. so widget1 on page 1 and widget2 on page 2?
2. is it possible to remove the post date author options from posts. i can manually edit the files, but would prefer to use options for this.
3.On my homepage (static) am i able to mix some some content with some category blog posts?
thanks
Hello @hockeyweb
1. Yes, you can use individual widget areas on each page using our widget areas and Fusion Options and you can create as many widgets areas as you want, this can be read in details here => http://bit.ly/1XYufmY
2. Yes, it is definitely possible and you can do that by going to Avada > Theme Options > Blog tab here => http://prntscr.com/ftfkqv and the comments can be disabled globally or individually from the post editor.
3. Yes, you can definitely do that by using our Blog element and category filter and can place anything you want with blog on your home page or any other page.
The possibilities with Avada are too many
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
I’m having a small silly problem which I can’t believe I can’t figure out, maybe you can shed some light on it? On the contact page there is a Google Maps with a pin designating the location of the company. Above that there’s a small window which displays the address that the penis. Thank you. For some reason the address is not correct. Is it in the correct spot and the correct address is entered into the map coordinates, I just don’t know where the pop up window is pulling information from. Can you tell me how I can change the information in the small pop-up right above the pin on the map?
Hello @Joealto
Basically you mean the content info part is not showing you the correct address right, you can always set the infobox area as custom and put your own custom info there no matter what the address is set and shows. If you need further assistance with this please simply open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
The custom info option did the trick, thanks!
Hey @Joealto
Awesome to hear that!
If you ever need any further assistance please open a support ticket and our team will gladly assist you with the issue.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello! My developer friends tell me that, because of the large number of features, the loading of the site gets slower. Is there a way to disable the unnecessary features, for a better performance? Thank you!
Hello @parisianfrench
There are 2 parts to the query so i will reply to you about both one by one, firstly you can indeed remove our theme advanced features from Avada > Theme Options > Advanced > Theme Features
However even with those features on the site shouldn’t be slow at all, mainly it depends on site content and much more.
Try Pingdom, Try WebPageSpeed tests, Try GtMetrix, Try Google Page Speed.
Google Page Speeds
GTMetrix
Pingdom
Web Page Test
As you can see, scores are extremely high and there are a lot more factors that go into it than you could imagine. We take immense pride and put great importance on ensuring Avada’s performance is top notch.
We will be happy for you to be a part of this Amazing Family!
Thanks
-Ammar
Hello, is it compatible with Wordpress version 4.8? Thank you ?
Hi there
Absolutely, Avada is tested and 100% compatible with WordPress 4.8
We will be delighted for you to join the fastest growing theme community out there!
Thank you, MB
hi,
i want to show different logo in header for only posts (single posts), i don’t know how to do that with css will you please help me
best regards
Hi there
To achieve this you will need to use an Avada hook, adding the code change to a child theme. Please see this help file -> http://bit.ly/1l2r8gW
We do have this added to Git for our developers and are considering adding the ability to assign unique logos per page/post and globally assigned to pages and posts as opposed to the default logo on the homepage, in a future release of Avada
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
i want to show different logo just for posts and i dont see hook to replace logo with main logo or please tell me how to achieve that using css
reply Asap
Hello Hamza.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
i have two problem . hope you can resolve it . 1. now my avada version is 5.1.6 . but show my version an earlier (pre 5.0) version of Avada. To update old content to Avada 5.0 or higher. what can i do ？ my website is www.orientwire.com page : ABOUT US . i can not edit ”ABOUT US“ page by fusion builder . 2. i can not update LayerSlider WP , show: There is a new version of LayerSlider WP available. View version 6.5.1 details. Automatic update is unavailable for this plugin. License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme? i applyed update it . show Update Failed: Update package not available. what can i do ?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi, Can I make the search bar just like your website? https://theme-fusion.com/fb-doc/tools/fusion-builder-tools-icons/ , I try use fusion slider but cannot find shorcode for search bar
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi – I just installed your new construction theme and can’t get maps OR Facebook feeds to display in the footer. I’ve used your shortcode with no luck. Any help appreciated.
Hi there
We have replied to your support ticket, please check your email inbox for our reply.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi. A client of mine has a website using Avada theme and just came to me and noticed some of the pictures on the home page appear on the desktop but not on the mobile. How can we get it so they appear on both. The site is https://busybeefitness.ca/ Thank you!
Hello,
I checked that site and am not seeing any errors in the console, though I do see some of the images aren’t visible on mobile.
I would recommend checking to see if the column or element visibility settings are hiding the element on smaller screens. When scaling down the browser, I can see the same behavior as mobile.
More details on that can be found here > http://bit.ly/2sfGD9Q
If you need further assistance, we would be happy to check into this for you. So we can better assist you, please submit a ticket through our support center. We’re unable to officially provide support through themeforest comments, as it’s primarily for basic questions about the theme and presale inquiries.
Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hi, it may seem obvious but is “future updates” lifetime or at least avada life span guaranteed? I was worried as I need more than a licence. Thank you
Hello,
Thank you for your question!
Avada updates are free and do not require an additional purchase. Along with that, you also get free demo content that is included with updates as well.
For additional Avada licensing information, you can check our post here > http://bit.ly/2g28XFN
Thanks for choosing Avada!
-Weston
Pre-purchase question: on tablet the menu disappears when scrolling down with demo “Resume” – not sticky as on desktop! start, all good: https://snag.gy/p1LC5K.jpg scroll down, menu disappears: https://snag.gy/gExnod.jpg Is this only on the demo? is there a fix? THX.
Hello,
Thank you for your question! That’s the correct behavior for tablet devices and the side header at this time in Avada. That is because if the header remained fixed in position, any part of the header that extends out of the viewport wouldn’t be able to be scrolled into view. The current functionality is actually by design and isn’t a bug in the theme.
Let me know if you have any follow up questions!
-Weston
Hello, I’m dealing with some issues with an instance of Avada that I haven’t installed and my client does not have the purchase code either.
Is there any way to get support? The installation has a token which allowed me to update it but I don’t know how to get help/support. Btw, I’m willing to pay for it.
Thanks! Mariano.
Hello @mrtorture
Please send us your themeforest purchase code and username to support@theme-fusion.com and we will get back to you as soon as possible.
Thanks
-Ammar
Hi Ammar! That’s the point, I don’t have either the purchase code nor the username, just the token. Is there any way to get support? Thanks.
Hello,
In that case, unfortunately we wouldn’t have a means to track or validate the purchase. However, if you have access to the themeforest account used to buy the theme, you’ll be able to get the purchase code that way. You can find more info on that in this doc post > http://bit.ly/2iExODf specifically, this section > http://prntscr.com/fszkyt
If that doesn’t work for you, I would recommend contacting Envato to see if there is anything they can do to help you track down the purchase. You can contact them here > http://bit.ly/1OtfwiR
I hope this helps!
-Weston
Hello!
I have bought your theme and its amazing!! Great Work! I have a question about the images you have in the demos. How can I know which images are free and which are paid? I have installed the agency demo… and for example, is it ok to use the images of this page https://avada.theme-fusion.com/agency/portfolio-items/cras-mollis-nons/ ?
Hello @ymavrak
We are glad to hear that you like our product and we really appreciate your feedback, regarding your demo media queries please read this detailed article we have about this here => http://bit.ly/1BKxGCj
If you need further assistance with this, please open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Hello and thank you for your quick response. I cant understand from this link http://bit.ly/1BKxGCj which images are free and which are paid. Maybe an example could help: I have installed the Agency theme and in this url ==> https://avada.theme-fusion.com/agency/portfolio-items/cras-mollis-nons/ there are some images.. Can I keep them or do I have replace them?
Hello @ymavrak
There are too many images there actually and we will need to check each of them by looking into the image name as defined into the documentation area above so i can’t provide a YES or NO answer for all of them here, if you want to know about a particular image you can open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
