8584 comments found.
Help me please.
I’d prefer to use the SuperFly Menu and I would like disable standart header (and menu zone). I want to hide the header from all pages.
How I can do it?
Give me an advise please. 
I think that I must add some CSS…
Hi There,
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
Cheers!
Hey there!
I could use help with the Product Category Shortcode I am using:
[product_category category=”NAME”]
The “Add to Cart”-Button only shows on the first product, not on the others.
Pleas have a look here:
https://www.gearflix.com/produkt/canon-eos-77d-test/Thank you! Kind regards Jan
Hello,
Prepurchase question.
I am an online teacher, i teach languages through video classes in skype, I need a website through which my students should be able to
1. look at my schedule as a calendar view 2. book classes with me 3.make payment.
I intend to use the plugin bookly for this purpose as i couldnt find anything else packed in a theme.
https://codecanyon.net/item/bookly-booking-plugin-responsive-appointment-booking-and-scheduling/7226091?s_rank=13my question here is.
1. do you have any theme which can serve my purpose. 2 If i use bookly plugin with your website, will it be compatible, as i have heard that if some plugins are not compatible then it will lead to two accounts in one website.
I tried to check with bookly but they didnt respond well.
Thanks & Regards, Sanjay D
Hi Sanjay,
Regretfully we have not tested compatibility with that particular plugin, so we can not guarantee compatibility. Generally speaking if a plugin is well developed and supported you shouldn’t have issues using it with X, there may be some styling modifications you need to make based on the level of integration you’re looking for. If you have any other questions on features in X, we’d be happy to assist.
Cheers!
I bought this these some time back, never really used it. Support seems to have expired. Can i still get the updates or latest theme/data etc? Dont need tech-support – i guess.
Hi There,
All support is provided in your Apex account. If you haven’t registered for access yet, you can do so here. Once logged in head over to Account > Support.
Cheers!
Hi , I dont understand the reply. I am just asking if updates need support renewal every year ? or I do I get an updateds? Thanks.
Apologies for the confusion. Updates are free!
Same her as mp10000 cant activate the theme…
Hi there,
All of our support is handled through Apex. Once logged in, this page will help you find any relevant resources and guide you to creating a new ticket if you don’t see anything helpful to your specific problem: https://theme.co/apex/support
already get an answer but didnt help…
Please follow up with them on the thread you have open, and they will be happy to further investigate.
Cheers!
Hi there. Some hours ago I have purchased my X licence. I have created my account on Apex Site, but when I try to active my licence in WordPress back end, it returns error. Why? How can I fix it? I have opened a ticket too but you do not answer me…
Hi there,
I’ve located your support ticket. As requested by our team, would you mind adding a secure note there so we can take a look? I’m sure we can figure out what’s going on.
Hi there!
I already saw that I can build menus that ‘hover’ above and move with the website (for example, here: http://demo.theme.co/auto/)
My questions:
Is it possible to ‘cut’ the menu bar so that – for example – it looks like it’s coming in from the right side and is, let’s say, 2/3 of the screen width?
If so, can I place a logo on the left side of the menu bar so that it looks like the menu bar ‘stops’ at the logo?
If so, can the logo height be bigger than the height of the menu bar?
What I mean with this is this:
Hi there,
Thanks for writing in. I’ve checked your image and this is a very specific design. The theme doesn’t have options to achieve something like that, but it could be possible with custom development. You could use a child theme to edit the header template and add custom CSS to apply your changes.
Hi Im confused I purchased it… but how do I actually use it? I dont really want to have to dish out another 50$ to have it installed 
Do you really mean I have to pay $60 for the theme and then another 50$ to install !?
Hi There,
Those services are offered by Envato, the company who runs this marketplace not us. Most people install the theme on their own, and we have put together this article that walks you through the entire process for X.
Cheers!
we purchased pro. can we install pro on two different sites? if we cannot then this turns out to be rather expensive. we already spent $90 just for pro with support for one site!!!
from your site “Product support is included for free and doesn’t expire. We consider support our best theme feature, and we are available 24/7/365.” – well we paid for support 1 year so quite frankly dont understand!
Hi, Is it possible to hide an image when the site is viewed with a small resolution?
Hey There,
Yes this is possible by utilising our visibility element.
In WooCommerce, the “Your cart is currently empty” line is being displayed twice, because WooCommerce displays it within the “woocommerce_cart_is_empty” action, but the theme template file also hard-codes it right above that as well. It forces me to create a child theme and copy over the cart-empty.php file and make the edit to delete the hard-coded text, but that should be fixed within the theme core file.
This is most likely caused by WooCommerce 3.1 template file change: cart/cart-empty.php – Added a wc_empty_cart_message function to handle the message displayed in a hookable manner.
Hi There,
A member of our development team would be happy to take a look! All support is provided in your Apex account. If you haven’t registered for access yet, you can do so here. Once logged in head over to Account > Support.
Cheers!
I don’t need support, I’m just advising you to update your theme file for WooCommerce 3.1… Cheers.
Thanks for letting us know.
WooCommerce product settings icons aren’t loading. The “Font-Family” is set to WooCommerce. If I toggle this off in inspect mode, it reverts to: “font-family: Dashicons;” and then all icons show. Our other themes don’t have a problem with their WooCommerce product settings icons, so I am guessing this is some weird conflict with the X theme?
Hello, Im trying to hide the header from only the home page but show on all other pages, how would I achieve this?
Hello, I just bought your themes today. When i install woocommerce, it says: Your theme (X) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Do you have any updates or any solutions to this? Thanks.
Hi There,
A member of our development team would be happy to take a look! All support is provided in your Apex account. If you haven’t registered for access yet, you can do so here. Once logged in head over to Account > Support.
Cheers!
Hello, i would like to post a support on APEX but there is no +support button. Any clear guideline on how to post ticket? The guide and the actual condition are different.
Thanks Philip
Hi Philip,
The + Support option shows up when you have a license added to your account, so you must create your Apex account and validate your license then you will see that option.
Cheers!
Unfortunately, the Cornerstone plugin does not work or integrate with the initial theme installation – very surprising. “Edit with Cornerstone” just takes me to the page but fails to load up the plugin. I have an Apex account, and have been able to get no support. Only links to a message board. I really need to help in getting this straightened out asap. Assistance is greatly appreciated (please no links to the apex message board)!
Hi There,
Edit with Cornerstone definitely works as virtually all X customers use Cornerstone with their X site. A member of our team would be happy to take a look at what is going on with your particular install.
We show one email from you and it was replied to about 2 weeks ago less than 24 hours after you sent it in. It shows you opened and read the message but never replied. If you need anything further, please follow the instructions on the support page of your Apex account, and a member of our development team will be happy to assist.
Cheers!
Regrettably, this has not been my experience. Since downloading the theme over a month ago, I’ve spent the whole time just trying to get Cornerstone to work. At this point, I would greatly appreciate a member of the team taking a look at my install. Please let me know the best way to coordinate. Thank you!
Sure, simply head over to the support page of your Apex account. Cheers!
I wish it were that simple. It is just a message board. How do I get in contact with a person to coordinate? The ticket system has vanished. No email or phone number to reach anyone at either.
Please go to Account > Support in your Appex account (this page) and follow those instructions. It explains how to search the forum or post a question so a member of our team can assist.
I’ve done that, and still haven’t received any sort of support. It is a dead message board that doesn’t address my issue – Cornerstone never working from the initial installation. Here are the errors I’m getting from Cornerstone: https://prnt.sc/forwor I’d appreciate your assistance!
I am trying to tell you how to get support. It is not a dead message board – we just launched it yesterday (new support forums) and that post explains specifically how to post a question there so you can get support. Please follow those instructions, report the issue you are having on a support topic, and await a reply from our staff as all questions are answered in the order received.
I understand. I’m telling you the process hasn’t been effective for me. I went through your support process. I posted a note to the message board 12 hours ago. The problem persists. To many people, including myself, this is an indication the product is not well supported. If you don’t like the feedback, you could always fix the problem.
There is no problem to fix. All support is handled in the order received, so if you have submitted a ticket you are in the queue and as soon as your ticket is up, a member of our staff will be happy to advise. As listed in the support area, we aim to reply to all tickets within 24 hours. Please await a reply from them and reply there as needed.
Hi, i recently used the license for a website domain I was going to build and I have installed the x theme to this domain. I am no longer going to be working on that website and would like to use the theme on a different domain instead and cancel the license on the website i no longer need the theme on. Is it possible to use the license I have on a different domain? I have already applied the license to the current domain I no longer plan to work on. Please confirm if it is possible to transfer the license to a new domain.
Hi there,
Sure! As long as you only have one live site for each license you own, you’re welcome to change the domain. It’s understandable that sometimes websites are retired, and the theme is no longer in use there. As for automatic updates, you can remove the existing domain from your “Licenses” page in your Apex account.
you know I could have built my site on another theme days ago! This theme is just complicated and when you try and upload demo content it fails to import. I checked the documentation and it says that it is a memory issue which its not, as my settings are all set to max size on my host environment. I sent a support ticket but now I have to wait for that again! I am so sick on spending money on themes that doesn’t work! I need to have this site up this evening and now I spent the whole day just trying to get it to work!!!
Hi Gustav939,
Our demo content definitely works as we have thousands of customers using it on a monthly basis. If it is not, there is a problem with your hosting timing out the connection. Regretfully that is not something the theme controls in any way. If you’d like a member of our team to take a look, feel free to reach out on the support page of your Apex account.
Cheers!
Whats your est turn around on tix these days pls?
Hi Chedr,
We aim for 24 hours although generally it is faster than that. It can be busier around launch or update times.
Cheers!
Hi there, I want to update the X theme on my site. I currently have 4.0.6 version. I see you no longer use API key. What would be the best way to update my theme? I download the latest theme files and update them via FTP?
Regards.
Hey There,
Updating with FTP would be the recommended way. Make sure to make a backup before doing so, if you run into any issues feel free to contact support at any time.
