21582 comments found.
Hello, is it possible to choose only a homepage from one demo website and an about us page from other demo website and so on, because some demo websites have a very nice landing pages but not the same with “product or about us page” I want which is available in the other demos, if you please guide me thru this process or if there is a video or any tutorial regarding this matter please do share it, am not yet able to use WordPress fully I still find it confusing sometimes I hope you can share something with me, thank you.
Hi,
Demo content installs in bulk. You’ll have to delete unwanted pages manually, I’m afraid.
well importing Blog & News demo and opening / saving (even without any layout chage) cause braking layout and not keeping VC settings
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
fixed it by myself 
with 5.2 version in changelog Fix: remove obsolete function designOptions now editing VC pages works
Thanks for letting know!
this theme is hell lot slow in VC editor.. it hangs.. cant even change one row.. front end website works fine.. but editor is sucking mind..
Hello,
Are you sure the problem is with a theme??
VC front-end editing mode if well known to be unreliable and slow with any theme. Therefore many authors are simply disabling front-end editing mode in their themes. We do not do so, however recommend to use VC back-end editor.
DO NOT BUY!
Hello,
I will restore the chronology of events for people reading your review:
1. You’ve purchased theme 2 days ago.
2. 3 hours after purchasing, you’ve posted a 1 star-review claiming that theme does not work and support takes forever.
3. 5 minutes after posting 1-star rating you’ve requested a refund (and, naturally got it rejected).
4. Now you post slightly different 1-star review and request a refund again. I guess you try to blackmail us this way. But it does not impress us much.
Now everyone can judge for themselves whether this review valid and adequate.
Wow, thats great customer service…
4. Now you post slightly different 1-star review and request a refund again. I guess you try to blackmail us this way. But it does not impress us much.
Clearly you dont know what blackmailing is with this statement.
What happened and what you should have done: 1. I buy your product 2. It doesnt work. 3. Ask for refund. 4. Help customer Done.
Next step for you should be a totaly different respons. “Sure, you are the customer. Of corse we will help you.” Starting a offensive behaviour towards a customer isnt exactly a wise thing to do!
Learn some basic customer service! “Take care of the customer and the business takes care of it self”
At least now with the way you treat me as a customer will make others understand how you operate. Just Terrible. Good Luck
As a customer, you need to know and respect terms of support:
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
and refund policy: https://themeforest.net/page/customer_refund_policy
Going hysteric because nobody responded you in 3 hours on a weekend is inadequate.
Hello i have question about the possibility of disabling the menu navigation and using some mega menu plugin in its place
Hi,
The7 is partly compatible with Ubermenu. However we do not recommend using it this way. If you’re not really happy with The7 menu appearance – It will be wiser to go for a theme that explicitly states support of your preferred mega-menu plugin.
Greetings – There is an update for ConvertPlug, how do I update since I don’t have a purchase code. Or do I?
Hi,
We’ll push plugins updates within 24-48 hours. Just a bit more patience please. Thanks!
Dance theme- I do not see where I can update social media channel links. Can you please help? Thanks!
duplicate comment
Dance theme- Video is non responsive on revolution slider. How do we fix this?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Dance theme – Do not see where to update address and contact information in top header. Can you please advise?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Before & after images are not showing on mobile
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, how do I change the header image on the Contact Form page? It is currently showing the ‘Image Placeholder’ image.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Just a quick one. I’m going through the process of upgrading from v.2 to v.5 and making all the tiny adjustments to get the look and feel exactly like my previous version. One thing I’m trying to do is remove the top microwidgets when the site is viewed on mobile. I seem to remember an option for this in the old version of the7, but cannot find an option for this in v.5. Any help would be appreciated. Many thanks.
You can ignore me. I’ve found it. The default settings for the Second header switch point was 40px – I’ve increased that to 400px and all is well.
Hi,
Thanks for letting know!
hello, i have the The7 2.3.17, where can i find the plugin to update? and please tell me .. can i update to the last version of theme ? thank you
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
We need go pricing 3.3.7 sample file, please.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Thank for reply.
Ticket opened: http://support.dream-theme.com/tickets/need-go-pricing-the-all-samples-file/
Please help!
hi , i sent u a comment before but untill now the convertplug not available for update and now the visual composer not available for update. plz update
Hello,
We are planning to push plugins update in the begging of the week. A bit patience please
Hey, I’m getting this message when I go to the recommended plugins -
There is a conflict with external TGM_Plugin_Activation class wp-content/plugins/sportspress-pro/includes/sportspress/includes/libraries/class-tgm-plugin-activation.php. Please turn off plugin that uses TGM_Plugin_Activation or contact our support.
The Sportspress plugin is essential to my site, please can you advise on a workaround?
Thanks
Hi,
You can temporarily disable that plugin in order to install/update The7 plugins. As soon as you’re done, you can enable the plugin in question again.
Hi – I did that, and the other plugins are now enabled. The only issue is that the theme appears to overwrite the buddypress profiles – so my users can’t see their sportspress elements or their normal profile, its just woo commerce account info. Is there a way of having both/just displaying the normal buddypress profile system?
Thanks
The7 is not officially compatible with BP (there’s a dedicated themes category for such themes on ThemeForest).
However, please, submit a request via our online help-desk http://support.dream-theme.com – maybe our guys at support can help with it.
Thanks!
I’ve submitted a ticket previously – #56399. Would I be able to edit the theme code to use buddypress instead of the standard theme profile section?
Thanks Ben
Hi there – What is the expected response time for support requests, please?
Hi,
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
Guys, this is a chic product! And good support. I’m waiting for the release on 1 place! Alex, Ukraine
Hi,
Thanks!
Hi, how can I remove the social buttons at the top of the site?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Nobody responds there. Would you please answer my question? I’m sure it’s pretty simple to answer it.
I’m sorry, but I’m not a support staff and have no expertise to answer your question.
As for “Nobody responds there”, it’s a weekend. Our guys are not robots and need some time to rest.
Thanks for understanding!
Hello, how do I add additional plugins such as contact form in convertPlug?
regards
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
