3572 comments found.
Hello!
Thank you in advance for your help!
My client currently has a filter to display 30 products per page but the overflow of remaining products doesn’t show a second page.
https://www.prestigegems.net/estate-jewelry/( I tried using Ticksy but it kept saying “refresh token not found”)
Hi there,
The platform that we use to handle our support Ticksy is having problems for the moment and that’s why this problem happened to you. We contacted the author of this platform and they are working to fix this problem so i hope that this problem will be solved next 24 hours.
Thanks for your understanding!
Kind regards,
—Ylli
Anything I can do in the meantime to fix this problem?
Hi there,
Please try to reply to any of your old tickets because Ticksy is having problems only when users want to create new tickets. Hope that this problem will be fixed as soon as possible by Ticksy platform.
Kind regards,
—Ylli
Hi again,
It looks like Ticksy solved the problem because we are seeing users that are able to create new tickets, please just try to create a new ticket and it should work for you too.
Thank you very much for your patience!
Kind regards,
—Ylli
How can i get my site to look like Demo – Homepage One? I’ve imported the demo content, but shows the Fashion Page/Content.
Hi guicepeda,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi,
I am interested to purchased this theme but one thing i noticed where is cart button on this demo link http://themes.laborator.co/aurum/jewelry/
Please let me know everything is perfect then i will purchased this !
Regards
Hi there,
That’s why we have different demos to show how the shop can be customized and managed, so that’s why we have disabled the cart button here (from the Theme Options) you can enable this and it will show.
Kind Regards,
Art
Hi there, posted a ticket 3 days ago now (Ticket #1232415) but still awaiting a reply. If I could get a reply as soon as possible that would be much appreciated.
Hi EdenCG,
Sorry for the late reply, we where on Vocation on Friday as we wrote on our support page. We are replying to all the tickets and we will reply to your ticket today 
Thanks for your understanding!
Kind regards,
—Ylli
Can I add graphic and text descriptions in TECH STORE? I didn’t see it in the demo.
Hi dennispo,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer, do you mean a big banner with offers?
Regards,
Art
For example, http://themes.laborator.co/aurum/tech/product/panasonic-tx-39asw654/. Can I add a detailed description for this product? There are very few parameter introductions now, I don’t think it’s enough to introduce this product to consumers.
Hi again,
You can add extra content from the backend editor, the highlighted areas are used for product description and when you add extra product description a new tab will appear with “Additional Information” and “Description” so there will be enough space for describing the product, just like any other WooCommerce theme.
Kind Regards,
Art
There was a issue with related products. I just updated my theme and i think it should show 4 products in a row. Why its still showing odd looking big 3 products in a row and 4th one in next row? How can i show 4 products in a row? http://www.marsonline.pk/product/president-camembert-cheese-250-gm/
Hi hassandad,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello, “heading title” and “feature tabs” are not edited, I can not change anything, I need a quick solution, thanks, Virgilio.
Hi virgiliocreativo,
What do you mean by they are not edited? Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
Art
Hola, “heading title” y “feature tabs” no se editan, no puewdo cambiar nada, necesito una solucion rapido, gracias, Virgilio.
Hi there,
I am sorry but we give support only in English, any other language is not supported by us so I have already replied your other ticket.
Kind Regards,
Art
Hello and good day! I am trying to secure my website, but I can not find this in any of my folders to resolve the insecure notification… Insecure URL: http://themes.laborator.co/aurum/tech/wp-content/uploads/2014/11/visa.png Found in: https://www.iamkonsciousdesigns.com/... Where is this located? Thanks!
Hi there,
You van find this area on Theme Options > Footer.
Kind Regards,
—Ylli
Awesome! I couldn’t figure it out at all! Thanks, that was very helpful!
You’re welcome qupid26, have a great week!
Kind Regards,
Art
Hello, I purchased this theme a while ago and I have only had one issue from my initial purchase, which I seem to have to ask for a new fix each time there is an update as the old fixes no longer work.
I am wanting the default hover on the navigation links to be removed, ie “grey square” that appears upon hovering over the navigation. None of the css seems to override it anymore.
Hi leanteam,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
www.supreme4sale.com this include the hover as well as when you click on a link. There is a square outline after clicking the link
Hi there,
The problem is that you have typed the white color wrong, you forgot a # in front of the HEX color code.
If you want to make the background of the menu items transparent then use this CSS code:
nav>li>a:focus, .nav>li>a:hover {
background-color: transparent !important;
}
Kind Regards,
Art
ok thank you very much. I applied the css and it works aside from the hover on dropdown menu items. What can I add for that?
Hi leanteam,
Couldn’t understand what you want to do with the dropdown menu items? Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
Art
I believe it is the :active selector that is causing a square to still appear. I am not just talking about hovering. I would like all styling removed from any aspect of css for links. That being said, when hovering over a nav item with a dropdown, there is still a “square” around that link. As well as when you click a link, a “square” appears again just before the new page appears. I hope that makes sense.
hello
Hi there,
Can you try removing the CSS I gave you and replacing it with this:
header.site-header div.nav > ul li ul li:hover > a,
header.site-header ul.nav li ul li:hover > a,
.nav>li>a:focus, .nav>li>a:hover {
background-color: transparent !important;
}
I have missed a dot so it didn’t apply to all the items.
Kind Regards,
Art
That worked! Thank you very much. One last thing for the nav. How can I remove the underline that shows by default when you are on a particular page?
Hi leanteam,
Art helped you a lot but we use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Could you send us the latest version of LayerSlider WP (6.5.1)? Email: pramawebagency@gmail.com The updated plugin was not included in the latest theme update.
Best regards
Hi Pramaweb,
If any of theme required plugins has new update after the latest version of the theme was released, we will include the latest version of that plugin in the next theme update.
We will update Aurum this month, and the update will support WooCommerce 3.1 too.
Kind regards,
—Ylli
Hi, I have a problem with the product’s gallery images. No image is displayed, except the featured one. Also, layer slider is not updating from 5.6.10 version. You can see the problem on http://v1.soproud.ro/product/tricou-regina-2/ or any other product. Thanks!
Hi rosaliamihaiu,
1— We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
If not, please just write a ticket on our dedicated support center and our team will assist you.
2— We always write this information on our theme changelog. “If you can’t update any premium plugin that comes with our theme (such as Layer Slider), go to Plugins > Installed Plugins and delete that plugin then install it from Install Plugins page again.”
Have a great weekend!
Kind regards,
—Ylli
How can i show my latest added products in home? Like in “Trending” and “BESTSELLERS” area? In the bottom area “NEW PRODUCTS” they are ok, but in the first area of the layout i can’t make the proper setup to show them.
Hi guicepeda,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Back to business!
Question: How can i add the favorite icon to product item?
Kind regards
Hi Liontech,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi there!
I find this theme very interesting. Thanks for it.
I strongly recommend for future release adding Revolution Slider plugin. I find this slider much more versatile than Layer Slider, specially for mobile options.
Kind regards.
Hi Liontech,
In the time that we created Aurum, Layer Slider was a much better and fast slider than the Revolution Slider, now things have changed a bit and we plan to include Revolution Slider too on the version 2.0 of Aurum that will come later this year.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
There is a new woocommerce version available – 3.0.9. Version . Should we update ? Is the theme compatible with ? Thanks !
Hi webiwebi,
The latest WooCommerce the theme officially supports is 3.0.5, the new version may work out since that isn’t a big plugin update, but we do not recommend updating it unless we release a theme update for that which will be available soon.
Kind Regards,
Art
Hi there,
On the product page of the Aurum demo, I notice that your ‘Additional information’ tab includes content such as sizes and colors. How is it that you set this up?
On my site, it automatically shows only size and weight, the numbers that are used for calculating shipping. Ideally, I would not like this shown. I would like to achieve what your website shows.
https://ibb.co/gyuNyQIs this a default setting within Aurum? I cannot seem to find it.
Hi there,
These are product attributes and can be set up easily, for more please read the article on the link I attached here and do not forget to tick the “Visible on the product page” option to show them on the product.
Kind Regards,
Art
Perfect!
And all of the fields you have added, such as ‘Material’ and ‘Wash’, were added using product attributes?
Is it possible to prevent the ‘weight’ and ‘dimensions’ that are used for fetching shipping rates from showing under the ‘Additional Information’ tab?
Thanks in advance!
Hi Snowfreaks,
I don’t know any method to remove the native product attributes that show up in the “Additional Information” tab, I searched for that on Google but couldn’t find any easy way to do it except not typing anything in “weight” and “dimensions” fields.
Kind Regards,
Art
Hi Art,
No worries, thanks for taking a look for me. Unfortunately that is not an option, since these attributes are required for the shipping functions.
Thanks anyways!
You’re welcome
Hi. After update Aurum 2.9.8.1, Wordpress (4.8), WooCommerce (3.0.5). my shop broke! Please tell me how to fix it?
Hi there,
Please check your Wordpress dashboard if WooCommerce is asking you to update it’s database, because you should not see any problem.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi. I have an open maintenance ticket, and 3 days ago I answered your question to the support center. Did you see it? I still have the problems I told you! Best Regards
Hi amargrup,
We will get back to you there, I see the ticket is assigned to Ylli and we have a list of tickets that we’ll have to answer from the weekend so you should expect an answer very soon
Kind Regards,
Art
And how about woocommerce 3.0.9… Thanks..
Hi gungkung,
We always write this information on the theme changelog “Laborator recommends to not update WooCommerce version upper than 3.0.5 before we release compatible version of latest WooCommerce update.”
Thanks!
Kind regards,
—Ylli
Can i update wordpress 4.8 now? Any problem reported? I’m worried about it.
Hi gungkung,
You can update to Wordpress 4.8 as we wrote on the item page here on themeforest
“Aurum 2.9.8.1 supports the latest Wordpress (4.8) and WooCommerce (3.0.5)”
Kind regards,
—Ylli
