3569 comments found.
Hi there, posted a ticket 3 days ago now (Ticket #1232415) but still awaiting a reply. If I could get a reply as soon as possible that would be much appreciated.
Hi EdenCG,
Sorry for the late reply, we where on Vocation on Friday as we wrote on our support page. We are replying to all the tickets and we will reply to your ticket today 
Thanks for your understanding!
Kind regards,
—Ylli
Can I add graphic and text descriptions in TECH STORE? I didn’t see it in the demo.
Hi dennispo,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer, do you mean a big banner with offers?
Regards,
Art
For example, http://themes.laborator.co/aurum/tech/product/panasonic-tx-39asw654/. Can I add a detailed description for this product? There are very few parameter introductions now, I don’t think it’s enough to introduce this product to consumers.
Hi again,
You can add extra content from the backend editor, the highlighted areas are used for product description and when you add extra product description a new tab will appear with “Additional Information” and “Description” so there will be enough space for describing the product, just like any other WooCommerce theme.
Kind Regards,
Art
There was a issue with related products. I just updated my theme and i think it should show 4 products in a row. Why its still showing odd looking big 3 products in a row and 4th one in next row? How can i show 4 products in a row? http://www.marsonline.pk/product/president-camembert-cheese-250-gm/
Hi hassandad,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello, “heading title” and “feature tabs” are not edited, I can not change anything, I need a quick solution, thanks, Virgilio.
Hi virgiliocreativo,
What do you mean by they are not edited? Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
Art
Hola, “heading title” y “feature tabs” no se editan, no puewdo cambiar nada, necesito una solucion rapido, gracias, Virgilio.
Hi there,
I am sorry but we give support only in English, any other language is not supported by us so I have already replied your other ticket.
Kind Regards,
Art
Hello and good day! I am trying to secure my website, but I can not find this in any of my folders to resolve the insecure notification… Insecure URL: http://themes.laborator.co/aurum/tech/wp-content/uploads/2014/11/visa.png Found in: https://www.iamkonsciousdesigns.com/... Where is this located? Thanks!
Hi there,
You van find this area on Theme Options > Footer.
Kind Regards,
—Ylli
Awesome! I couldn’t figure it out at all! Thanks, that was very helpful!
You’re welcome qupid26, have a great week!
Kind Regards,
Art
Hello, I purchased this theme a while ago and I have only had one issue from my initial purchase, which I seem to have to ask for a new fix each time there is an update as the old fixes no longer work.
I am wanting the default hover on the navigation links to be removed, ie “grey square” that appears upon hovering over the navigation. None of the css seems to override it anymore.
Hi leanteam,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
www.supreme4sale.com this include the hover as well as when you click on a link. There is a square outline after clicking the link
Hi there,
The problem is that you have typed the white color wrong, you forgot a # in front of the HEX color code.
If you want to make the background of the menu items transparent then use this CSS code:
nav>li>a:focus, .nav>li>a:hover {
background-color: transparent !important;
}
Kind Regards,
Art
ok thank you very much. I applied the css and it works aside from the hover on dropdown menu items. What can I add for that?
Hi leanteam,
Couldn’t understand what you want to do with the dropdown menu items? Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
Art
I believe it is the :active selector that is causing a square to still appear. I am not just talking about hovering. I would like all styling removed from any aspect of css for links. That being said, when hovering over a nav item with a dropdown, there is still a “square” around that link. As well as when you click a link, a “square” appears again just before the new page appears. I hope that makes sense.
hello
Hi there,
Can you try removing the CSS I gave you and replacing it with this:
header.site-header div.nav > ul li ul li:hover > a,
header.site-header ul.nav li ul li:hover > a,
.nav>li>a:focus, .nav>li>a:hover {
background-color: transparent !important;
}
I have missed a dot so it didn’t apply to all the items.
Kind Regards,
Art
That worked! Thank you very much. One last thing for the nav. How can I remove the underline that shows by default when you are on a particular page?
Hi leanteam,
Art helped you a lot but we use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Could you send us the latest version of LayerSlider WP (6.5.1)? Email: pramawebagency@gmail.com The updated plugin was not included in the latest theme update.
Best regards
Hi Pramaweb,
If any of theme required plugins has new update after the latest version of the theme was released, we will include the latest version of that plugin in the next theme update.
We will update Aurum this month, and the update will support WooCommerce 3.1 too.
Kind regards,
—Ylli
Hi, I have a problem with the product’s gallery images. No image is displayed, except the featured one. Also, layer slider is not updating from 5.6.10 version. You can see the problem on http://v1.soproud.ro/product/tricou-regina-2/ or any other product. Thanks!
Hi rosaliamihaiu,
1— We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
If not, please just write a ticket on our dedicated support center and our team will assist you.
2— We always write this information on our theme changelog. “If you can’t update any premium plugin that comes with our theme (such as Layer Slider), go to Plugins > Installed Plugins and delete that plugin then install it from Install Plugins page again.”
Have a great weekend!
Kind regards,
—Ylli
How can i show my latest added products in home? Like in “Trending” and “BESTSELLERS” area? In the bottom area “NEW PRODUCTS” they are ok, but in the first area of the layout i can’t make the proper setup to show them.
Hi guicepeda,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Back to business!
Question: How can i add the favorite icon to product item?
Kind regards
Hi Liontech,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi there!
I find this theme very interesting. Thanks for it.
I strongly recommend for future release adding Revolution Slider plugin. I find this slider much more versatile than Layer Slider, specially for mobile options.
Kind regards.
Hi Liontech,
In the time that we created Aurum, Layer Slider was a much better and fast slider than the Revolution Slider, now things have changed a bit and we plan to include Revolution Slider too on the version 2.0 of Aurum that will come later this year.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
There is a new woocommerce version available – 3.0.9. Version . Should we update ? Is the theme compatible with ? Thanks !
Hi webiwebi,
The latest WooCommerce the theme officially supports is 3.0.5, the new version may work out since that isn’t a big plugin update, but we do not recommend updating it unless we release a theme update for that which will be available soon.
Kind Regards,
Art
Hi there,
On the product page of the Aurum demo, I notice that your ‘Additional information’ tab includes content such as sizes and colors. How is it that you set this up?
On my site, it automatically shows only size and weight, the numbers that are used for calculating shipping. Ideally, I would not like this shown. I would like to achieve what your website shows.
https://ibb.co/gyuNyQIs this a default setting within Aurum? I cannot seem to find it.
Hi there,
These are product attributes and can be set up easily, for more please read the article on the link I attached here and do not forget to tick the “Visible on the product page” option to show them on the product.
Kind Regards,
Art
Perfect!
And all of the fields you have added, such as ‘Material’ and ‘Wash’, were added using product attributes?
Is it possible to prevent the ‘weight’ and ‘dimensions’ that are used for fetching shipping rates from showing under the ‘Additional Information’ tab?
Thanks in advance!
Hi Snowfreaks,
I don’t know any method to remove the native product attributes that show up in the “Additional Information” tab, I searched for that on Google but couldn’t find any easy way to do it except not typing anything in “weight” and “dimensions” fields.
Kind Regards,
Art
Hi Art,
No worries, thanks for taking a look for me. Unfortunately that is not an option, since these attributes are required for the shipping functions.
Thanks anyways!
You’re welcome
Hi. After update Aurum 2.9.8.1, Wordpress (4.8), WooCommerce (3.0.5). my shop broke! Please tell me how to fix it?
Hi there,
Please check your Wordpress dashboard if WooCommerce is asking you to update it’s database, because you should not see any problem.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi. I have an open maintenance ticket, and 3 days ago I answered your question to the support center. Did you see it? I still have the problems I told you! Best Regards
Hi amargrup,
We will get back to you there, I see the ticket is assigned to Ylli and we have a list of tickets that we’ll have to answer from the weekend so you should expect an answer very soon
Kind Regards,
Art
And how about woocommerce 3.0.9… Thanks..
Hi gungkung,
We always write this information on the theme changelog “Laborator recommends to not update WooCommerce version upper than 3.0.5 before we release compatible version of latest WooCommerce update.”
Thanks!
Kind regards,
—Ylli
Can i update wordpress 4.8 now? Any problem reported? I’m worried about it.
Hi gungkung,
You can update to Wordpress 4.8 as we wrote on the item page here on themeforest
“Aurum 2.9.8.1 supports the latest Wordpress (4.8) and WooCommerce (3.0.5)”
Kind regards,
—Ylli
Where is the secondary menu displayed?
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding and see you on the other side
Kind regards,
—Ylli
Hi there,
I am trying to post a ticket on your support website but it is not letting me. After selecting ‘[Verified] Aurum’ and clicking ‘Verify purchase with Envato’, it takes me to page which I must either approve or deny. After selecting ‘Approve’, it simply takes me to the previous page with no changes or option to actually write a ticket… Any guesses as to why?
Anyhow, my questions are as follows:
1.) I have recently updated both WordPress, all 3rd party plugins, and Aurum to the latest versions. I noticed that the map for the contact page required a Google Maps API. After pasting in the API code, I noticed that I was not able to select zones for the locations. As soon as I go to type something in the field, it automatically changes from ‘Search for address…’ to ‘undefined’. The search option also serves no value, as it remains saying ‘Searching…’ for an indefinite amount of time. Any guesses why this is happening?
https://ibb.co/kw61YQ2.) When attempting to customize the LayerSlider by adjusting some of the default settings and appearances, I get prompted an error message when attempting to save such changes. After following the proposed troubleshooting methods of disabling themes and plugins, the error message continues. Any ideas?
https://ibb.co/eRBh7k3.) When viewing a post on mobile, I noticed that there is a weird glitch occurring with text wrapping around an image. I’m not sure what is happening to cause this. Any thoughts?
https://ibb.co/jN6of5 https://voltfuse.com/blog/bye-camp-of-champions/Hi there,
You must have support package to be able to login on the support area.
Then please use one of the methods below: http://drops.laborator.co/cGTx
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this problem with the Ticksy author.
Thanks for your understanding!
Kind regards,
—Ylli
Hi there,
Thanks for getting back to me. Where am I able to find my envato purchase code?
Also, are you able to address my above inquiries? As they are not customizations or tweaks, simply glitches within the Aurum theme. Will these be fixed in future releases? I would appreciate some thoughts and solutions towards fixing this.
Cheers,
Alex
Hi Alex,
You can address those questions on our support area please.
You can login with Envato there as we explained on the video but if you want to login with you purchase code you can do that too.
Please read this article to learn how you can find your purchase code.
See you on the other side.
Kind regards,
—Ylli
Hi Ylli,
Thanks for writing me back. Unfortunately it will not let me post the tickets because apparently my purchase code has expired. Do you predict the above will be corrected in future theme updates?
Alex
Any thoughts?
Hi Snowfreaks,
1— Please check if you are using the latest version of the theme because we haven’t received any complain for this area by any user.
The latest version of the Aurum is 2.9.8.1 (for the moment), you can read the changelog on this link.
2— This should be a problem on your server so please contact your hosting provider or Layer Slider support.
If you where using an old version of the theme then you need to update this plugin to the latest version that our theme offers.
3— Read the first answer. It looks that you are using an very old theme update (2.5).
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Thanks for getting back to me, Ylli.
So the only way for me to submit a ticket on your page is to purchase the extended support?
Hi Snowfreaks,
Unfortunately yes, but you also must be on the latest version of the theme, maybe you don’t need our support when you update the theme and then the premium plugins too.
Just read our changelog, there you will find all the informations.
Thanks!
Kind regards,
—Ylli
Hi Ylli,
These issues are occuring on a dev site I have setup, not my main website, www.voltfuse.com. My dev site has wordpress, woocommerce, Aurum, and all plugins up to date.
The issues seem to lay within Aurum and the Advanced Custom Fields, Advanced Custom Fields: Coordinates, and Advanced Custom Fields: Repeater Field.
Hi there,
Please delete “Advanced Custom Fields: Coordinates” plugin, it has been deprecated and maybe the problem happens from this plugin.
Kind regards,
—Ylli
Fantastic, that did the trick on the contact page map, Ylli!
I can remember inquiring some time ago about you guys adding a feature that would expand additional details for map pins, showing store locations and their details. Is this a feature you have added yet, or know how we can achieve?
For example: https://ibb.co/iZaAF5
And for my question regarding text wrapping on mobile view, any thoughts as to why that would be occurring, even though I have all content and plugins up to date on my dev site?
See here: https://ibb.co/iZaAF5 and https://voltfuse.com/blog/bye-camp-of-champions/
Thanks for addressing my concerns here. After affirming this, I shall be out of your hair.
Cheers,
Alex
Hi there,
1— This feature is not available on our theme for the moment.
2— This is how Wordpress blog handles the text by default. And this is a customization question but I will try to help you this time. If you want you can apply this fix, that will make your images 100% of the devices that are 720px and below.
Please add the code below to your Custom CSS area:
@media screen and (max-width: 768px) {
.post-formatting .wp-caption {
width: 100% !important;
}
.post-formatting img {
width: 100%;
}
}
P.S: You must write only on our suppurt system the next time that you need a theme support because we will not reply to clients that want support from the comments section anymore.
Thank you very much for your understanding.
Kind regards,
—Ylli
Hi Ylli,
Thanks, that did the trick!
I have one final question… I apologize, and don’t answer it if you aren’t aloud.
See here: https://ibb.co/jWjK8Q
Will this be updated in the next theme release? I’ve tried updating and manually replacing the file but no luck.
Also, LayerSlider support said that the theme author is responsible for handling my above question. I suppose I will wait and see if the next theme release fixes it.
Thanks again, and I apologize for this.
Hi Snowfreaks,
We always write this on the theme changelog and also on this article.
Kind regards,
—Ylli
I noticed that the same file that is mentioned at the end of that article for Kalium is the same file of that is out of date for Aurum. However, I assume that download that is included in the article would not solve the Aurum issue.
I assume we can soon expect an update for Aurum that will be compatible with 3.0.8?
I have files that are out of date… The core files are the wrong version.
Urgent: My woocommerce version is Version 3.0.8 and everything is broken on the product page. Please advise. Example page:https://www.estatediamondjewelry.com/product/granada-ring-circa-1920/
Hi thesaberteam,
Please make sure that you are using the latest version of Aurum.
As we always write this information in Aurum changelog: “Laborator recommends not update WooCommerce to a newer version than 3.0.5 before we release compatible version of latest WooCommerce update”.
If you have already updated your WooCommerce then please read this article: Theme contains outdated copies of some WooCommerce template files.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
