Discussion on Hazel - Creative Multi-Concept WordPress Theme

Discussion on Hazel - Creative Multi-Concept WordPress Theme

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I have a problem similar to the last commentor. After updating Woocommerce, my site now shows two “add to cart” buttons on shop items that have variable options. Example: http://kirileonard.com/product/print-the-descendant/

Is there a way to fix this?

Thank you!

Hi,

Please, try to add this part of code in Select Options > Global options > Custom Css:

.single_variation_wrap  > 
.variations_button:not(.woocommerce-variation-add-to-cart),
 .single_variation_wrap  > .single_variation:first-child{
   display: none!important;
}

Thank you for reporting this. Fix will be included in next theme update.

Best regards,

Select

That worked, thanks so much!

You are welcome!

hai,

upgraded woocommerce from 2.6 to 3.11. I get outdated templates warning and suddenly it shows the additional information items twice! site:http://www.aaimadewithlove.com/product/indochine-mornings-cushion-cover-cotton-light-grey-white-30×50cm/

any ideas how this can happens?

Thank you in advance!

Jeroen

Hello there Jeroen,

Try just to add this part of code:

.woocommerce .additional_information_tab + .accordion_content 
.accordion_content_inner table:first-child {
    display: none;
}

in Select Options > General > Custom Code > Custom Css.

Select

Thank you!

You are welcome!

Hello there,

I got problems with the mobil version of the theme.

1) The headlines do not size down, so that they not fit in the mobil screen. Is there a way to change that, just for mobile devices?

2) The space between the footer sections is displayed too big. Can I change it just for the mobil version?

Thanks for your time!

Leo

Hello there Leo,

Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our support team will take a closer look and help you there.

Thanks, Select

I tried to replace a title image on the main page of my website, but now the title image is gone and I can’t get it back? Neither by putting it in global options or the page specific options – it is now just blank space. Has anyone else had this problem since the latest Wordpress update?

Hello,

We just tested this and after update of core WP files to latest version, everything is ok. All title images are working well. Could you, please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access so our agents could take a closer look and help you.

Best, Select

Hello I contacted your support earlier but haven’t heard back from you. The Contact Form does not send emails.

Thanks

Hi,

Since your ticket is assigned to our agent you’ll get response asap.

Best, Select

I can’t login your support site it’s always show “This site can’t be reached” or the website show warning in the white page and my support will expired in 3 days so what should I do to contact your support? https://www.mx7.com/i/1c1/l7aGRI.jpg

Hi,

Here is our ticket link https://select.ticksy.com//ticket/1266707/ Please, check response there and for any further assistance, our support team is on your service there.

Select

Hi, Does the template Hazel verison 3.6 is already compatible avec the new version of Visual composer 5.2.1 ? Thankx

Hi,

IN latest 3.6 version of our theme we added 5.1.1 version of VC.

Select

Hi, I am having a problem with Hazel Kira theme.

After reading the above thread, it looks as if you need the “Select Options” left-hand menu in Wordpress to update the “Hazel” logo in the theme (top left) although we don’t have that option (widget?) available to us.

Are we right in thinking you can only change the Hazel logo via this menu item?

Many thanks, Sinead.

Hello there Sinead,

In Select Options > Header and Footer > there are options to upload images for all logo types https://www.screencast.com/t/l0Oap1hZWuER

If you need more help, please, write on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our agents will assist you.

Best,

Select

The demos are not working !

On firefox 54.0.1 (32-bit) Ok on Chrome…

Hello,

Thank you for writing in! Could you, please, recheck now. Demo site should be working fine http://demo.select-themes.com/hazel/

Best,

Select

Hello, Our support run out by a couple of days and have finally done everything and thanks for the support but just needed help with one more thing as i cannot find anywhere in the backend of the file to change it.

The text overlay on the video select slider is

how can i change this to

please?

Thanks,

Hi,

Please, send us your page link so we could be sure on which element exactly do you mean. Thanks

Select

Look at the second slide here on the homepage the one with the video of the motorbike: http://demo.select-themes.com/hazel1/

AWESOME VIDEO SLIDER uses < H2 > but we want to use < H1 >

Hi,

In shortcodes.php file on this path wp-content\themes\hazel\includes\shortcodes\shortcodes.php you could change h2 to h1 https://www.screencast.com/t/rszTbadg

Select

Hello, I see in “Software Version” [ WordPress 4.7.x ] but the last wordpress ’ version is 4.8, so HAZEL can works with it ?

THX

Hello,

Yes, feel free to update WP to version 4.8.

Select

You are welcome!

Hi guys, Love your theme! It’s the best I have come across. I am just wondering if the theme will be updated soon? I’m getting error messages from Woocommerce because they put out a bunch of updates recently.

Thanks!

Hello,

Glad to hear you like our theme. We lately updated our theme to support 3+versions of WooCommerce. Since WooCommerce recently released update with some new changes, we need to make more modifications to insure compatibility. So, we cannot provide your precise date, but we are working on new theme updates.

Thanks,

Select

Hi! I was just wondering if there was an update coming through with the LayerSlider 6.5.1 + VC soon by any chance?

Hi,

We will include new version of included plugins in our next theme update. We cannot provide your precise date. In the meanwhile, our support team is on your service on ticksy for any doubt related to plugins compatibility.

Best,

Select

Hi! Is it safe to upgrade to wordpress 3.8 with the newest theme version? Thanks.

Hello,

Yes. We tested our theme with newest version of WP and it is compatible, so you could do the update on your installation.

Best,

Select

I meant 4.8, thanks!

Hi again,

Yes, we tough so. Our options framework and themes are compatible to latest WordPress and it is safe to perform updates.

Select

I have set up a “PortFolio List” to display items by category (± 120 items with 4 categories). For what reason the selection is made among the items displayed in the page at the time of the “click”. To have all the items in my category I must first click on all and then on the category. I have done dozens of tests but I can not find the reason for this limitation. Hope to have been clear. Thank you for your feedback. cordially

Ps: I tested on other template and I do not encounter the same phenomenon… (google trad)

Hello,

Unfortunately, this is how portfolio filter is working. It is actually filtering items that are already loaded. So if you set some number for portfolio items to be initially shown and you have more than that, before clicking on the Show More button you will see on under each Portfolio category, only portfolio items that are already been visible.

If you need more help, please, write on our support forum at https://select.ticksy.com/ and our agents will help you.

Best,

Select

Hi i have 2 problems: 1: with the style of drop menu variable product in the woocommerce product page..it’s like a browser style and no theme style. 2: when active the variable products in the products page appears two buy button!!! Last hazel version and woocommerce 3.0.8 thanks for support. Please Help me!

Hello,

Please, try to add this part of code:

.woocommerce-variation.single_variation {
    display: none!important;
}

in Select Options > General > Custom Code > Custom Css.

Select

hi, problem fixed Thanks,... is possible add a sidebar in the single product page?

Hi,

Great. Thank you for the update. Unfortunately, it is not an option without changing single product template, since by default WooCommerce design single product page doesn’t have sidebar at all.

Best,

Select

upgrade WooCommerce to version 3.0.8 will be safe?

Hello,

In our latest theme update we included support for WooCommerce 3+ versions, so could update our theme and then WC, too.

Best, Select

Is it possible to have several portfolios within the same site based on “brigittetemplate »? If so, can we have for each of these portfolios, its own categories, its own tags and attach each portfolio to a specific template? Today we can create several portfolio but they have categories and tags in common. We have, for example, a portfolio produced with medical sub-menus, kitchen, electricity … and another portfolio CITY with a descriptive tag / categories country / population / altitude / average temperature … Currently we have for example the tag population and country that appears in the page of the portfolio products. (This is an example describing our problem) Thank you for your help and thank you again for this product.

Hello,

Yes, you could make several pages with portfolio lists. For further assistance, please submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our agent will help you.

Select

How to activate / steup the Shop-Sidebar? I find no Option and the .doc isnt helpfull

Hi,

Edit Shop page, and set side bar from page options https://www.screencast.com/t/h7eDuYWVij and also make sure which page is configured as shop from WooCommerce and that you have WooCommerce widgets inside chosen sidebar.

Select

Hi there! Fantastic theme – really impressed with it. Having a slight issue with the logo and menus which i’m hoping you can help.

On some browsers (and on mobile) the logo area is overlapping the menu items to the right. This seems more common on non-retina devices too. Do you have any advice as to how to solve this? (it happens when the window is resized too).

website in question is: http://carpervert.com/

Thanks!

Hello,

Glad to hear that you like it.

Too many top level menu items with slightly bigger spacing and wider logo can cause this, so you should try reducing logo with a bit, and also to reduce menu items font size and spacing or to reorganize them into 1st and 2nd menu items. If you want to preserve same amount of items in menu without changing options you should be able to fix this by reducing spacing between menu items with custom css code below:

nav.main_menu>ul>li>a {
    padding: 0 15px;
}

You can apply the code from Select options > General > Custom CSS field.

In case that you need additional assistance with this please contact our support by submitting a ticket at https://select.ticksy.com and provide WordPress admin access and a login link there.

Select

Dear Select-Crew,

I want to jump to certain headlines via anchor ID’s (TOC). But it jumps too far, so the user can’t see the headline anymore when it jumps to it and loses orientation. Can you help me with that?

Best,

Hello,

Could you, please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our agents will take a closer look and help you there.

best,

Select

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