378 comments found.
hi, how can i update the visual composer that comes within the theme?
Hello,
All bundled plugins will be updated when we update the theme as explained in following Envato article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins but if you can’t wait for theme update you can always contact our support at https://elated.ticksy.com
Elated
i bought the theme and i got a problem the third menu level doesnt show up. no way only second level sub menu…is there a way to fix it?
Hi there,
Theme support up to 3 level of menus like in our demo https://www.screencast.com/t/bb5hioeH so you probably have issue with 4th level which isn’t supported by the theme.
Elated
Why is it that some of my pages have a white nav / logo bar, and others the header image is behind the nav / logo?
I’d prefer it to all be the white colour. I don’t know how to fix this.
Hello there,
It depends on type of header you are using. You could pick desired background color and transparency in Elated options > Header, and there also you are choosing whether Header skin will be Light or Dark https://www.screencast.com/t/IQY60tRnvjrt
best,
Elated
I have done this but it actually doesn’t seem to work.
http://staging.niteowlcreative.com/ascmedia/about/ user: niteowl pass: Starwars100Hi again,
As I can see light header is active on that page https://www.screencast.com/t/gOEKQSmxsY so if global option doesn’t work this means that option is set from per page options (when you edit that page) so change it from there. Note that per page options will always overwrite global ones.
Elated
hi, i like your theme, and i have a pre-order question: Is possible to put some text on the right side of logo in the header?
Thank you so much
Hello,
And thanks for the interest in our theme. Widget area near the logo doesn’t exist unfortunately, but if you need to add some custom text, that can be done easily with some custom css code https://www.screencast.com/t/xIZoy29Ex so if you decide to use our theme you can contact our support, and they will gladly help you with this.
Elated
Hi, i bought the theme.. for the support i should write a mail?
Hi there,
We are glad to hear that.
You can submit a ticket on our support forum at https://elated.ticksy.com.
Best Regards, Elated
Hello, purchased your theme today and so far loving it. I do have a little issue that is actually fairly serious – the images uploaded in bulk to portfolio, can not be reordered by dragging and dropping them in the admin area. Particularly annoying since it loads them last image first. Is it a malfunction or it’s simply not possible to do so, in which case is there a chance of you addressing the issue. Given how this is a theme meant for a luxury brand, little details like that that affect the visual presentation of a page are quite important. I would be grateful for some advice. Thanks!
Couple more things: is there a reason visual composer is not active on portfolio pages? How do I remove set+file name from the Lightbox? And lastly, your help document requires scrolling to get to a particular section, the left hand side navigation does not work on click 
Thanks again.
Hi,
And thanks for choosing our theme.
Bulk upload of images is working like that, but maybe there is some workaround, and you can contact our support over support forum at https://elated.ticksy.com/ for all support related questions.
Visual Composer is disabled for custom post types by default but you can enable it from Visual Composer settings https://www.screencast.com/t/VmUpqhhPqt . Note that if you want to use VC elements on portfolio items, then you need to choose custom or custom full width portfolio type from per portfolio page options.
Elated
insane did open a ticket 7 days ago regarding visual composer NOT working! until today nothing is fixed! I cannot use they theme without the composer and I am stuck with my work. unbelievable. never had such an issue with a wp theme
Hello,
We have located your ticket and it seems that the issue is resolved. We have personally tested Visual Composer in your site and we can confirm that it works fine. So you can continue building your site using our theme.
Best regards, Elated
nothing is resolved!!!! there is a mess of bracets on my screen instead of visual composer and it has been 10 days now that I cannot begin my work
Hi,
It seams that sometimes it loads and sometimes not. When we checked it last time, it was working properly, same is with our support agent. Our support agent will check this issue for you as soon as possible and expect answer in your ticket.
Best regards, Elated
Hello,
I`ve been developing a website for my client that purchased the theme (in case you need it – I can ask for a licence code), but I will address an issue that is present in your demo as well as on my development server:
Go here: http://chandelier.elated-themes.com/gallery-space/three-columns-grid/
Click on SHOW MORE
Try to click on any newly shown portfolio item -> they all link to the same page you are on at the moment (http://chandelier.elated-themes.com/gallery-space/three-columns-grid/).
Also, if the images are not same size -> when you click SHOW MORE, newly shown images are not squared evenly, they are just scaled down, even if I specified SQUARE in portfolio element in the backend.
Again, I can ask a purchase licence code from my client and open a ticket, but this is a theme core bug, so speed is off the essence 
PS. pls update Visual Composer to 5.2.1, all of us who have latest version of wordpress cant use it right (can`t open any dropdown menu in options for any visual composer element).
Tnx in advance!
Hello there,
The issue you have is present on our side too and it will be fixed very soon. Thank you for noticing and forwarding it to us.
For the Visual Composer issue, please submit a ticket to our support forum https://elated.ticksy.com/ with purchase code from your client and our support agents will gladly fix the issue for you.
Best regards, Elated
Already opened a ticket for this issue, here: https://elated.ticksy.com/ticket/1311198/
We meant to go live soon with the website but this bug with portfolio page is really gonna affect the website speed and user experience (we got 50+ portfolio items and it`s gonna be loading slowww if we have to load them all together). Can you urge the support to give us a quickfix for this? Do you have an ETA on when is this gonna be fixed?
I took care of Visual Composer, that is the least of concerns at this moment.
Hi,
We have located your ticket and it will be answered very soon with a fix for load more links.
Best regards, Elated
Total nightmare to get visual composer working!!!!! waste of time and money this theme
Hi,
Can you please submit a private ticket to our support forum https://elated.ticksy.com/ and provide our support agents WordPress admin access as well as FTP access so they can do it for you.
Best regards, Elated
I am unable to use VC in backend or frontend. I have used the support system on your website. I have also done what some of the support articles have suggested with no luck. I am not able to modify this site’s content. Please help me asap,
Hello there,
We have located your tickets in our support forum so can you please provide us FTP access there so support agents can disable some iconic fonts, as support agent mentioned, to free up server resources so Visual Composer can be enabled.
Best regards, Elated
Hello, theme should be compatible with woocommerce 3.0.x but with my 3.0.9 version it is not. Specialy product galery is broken, plz update theme or adjus compatible informations. I’am using 1.7 version of theme which is the newest.
Hello,
Our theme is compatible with that version of the WooCommerce plugin as you can see from the change log of the latest theme update https://www.screencast.com/t/eGYIq6eacx . Can you please check whether you have updated your theme properly using instructions from our documentation http://chandelier.elated-themes.com/documentation/#getting_started_updating_chandelier .
If you still experience same issue please submit a ticket to our support forum https://elated.ticksy.com/ and our support agents will investigate it closer.
Best regards, Elated
Hello,
The fonts for H1, Blog and menu have changed overnight. It used to be Lateef,cursive however it’s changed to comic and other fonts. Please view your page as well. It has affected websites using the theme. I had to supplement the H1 theme to Playfair for the meantime. But I don’t have access to my Blog and menu fonts. https://www.mybrandingstrategist.com/ http://preview.themeforest.net/item/chandelier-a-theme-designed-for-custom-brands/full_screen_preview/13708615Hello,
Unfortunately we can not reproduce the issue on our demo site since everything is fine with it. However, it might be that something on your end caused the issue. Can you please set up your fonts in Elated Options > Fonts and there for each Heading type choose desired font family https://www.screencast.com/t/p1eYmMwW .
If you need more hands on this please submit a ticket to our support forum https://elated.ticksy.com/ and our support agents will assist you there.
Best regards, Elated
Please fix your ticket system, I can’t access the site it times out and it’s taking very long to get a response to issues.
Hello,
We are sorry because of issues with Ticksy. It is 3rd party app and we don’t have control over it, so all theme authors are experiencing same issue. Team behind this app is informed and they are working on resolving this so we hope that it will be back online soon. Please try to submit a ticket little later, and if you are faced with something urgent you can reach our support over email at support[@]elated-themes.com
Best regards, Elated
Hi. I would like to add a “Read More” link to the description field in Elated “Team” member element. At the moment html just displays as code on the front end. Also paragraph space displays as
.
Thank you.
Hi,
You just need to modify two files to get such functionality. First open file \wp-content\themes\chandelier\framework\modules\shortcodes\team\templates\main-info-on-hover.php and there remove esc_attr wrapping of the variable $team_description https://www.screencast.com/t/4VhhF8eTYx so it looks like this https://www.screencast.com/t/JXFKnn2v , than do the same with this file \wp-content\themes\chandelier\framework\modules\shortcodes\team\templates\main-info-below-image.php on this place https://www.screencast.com/t/AHOWrLMNhzn .
If you need more hands on this, please submit a ticket to our support forum https://elated.ticksy.com/ and our support agents will gladly do it for you if you provide them FTP access.
Best regards, Elated
Hi, thank you for the clear instructions and great support. I made changes to files as shown. At first when I entered “Read More” URL in description field, it converted the ”” to html codes and it didn’t work – so I had to write the URL like this Read More (no ””). It worked 2 or 3 times, but now every time I Publish the page – the editor deletes the whole description field (any description field that contains html). Where am I going wrong?
Hi,
Can you please submit a ticket to our support forum https://elated.ticksy.com/ and provide our support agents WordPress admin access so our support agents can check it for you.
Best regards, Elated
I cannot submit a ticket as my support has expired. I am not willing to pay USD $40 to extend. Can you assist please?
Hi,
Can you please contact us via mail support@elated-themes.com and provide us WordPress admin access there.
Best regards, Elated
Hi… I put key maps in the api space… but maps not go. can you help me?
Hi,
Can you please submit a ticket to our support forum https://elated.ticksy.com/ and provide our support agents WordPress admin access so they can take closer look and assist you as soon as possible.
Best regards, Elated
Hey! Have a pre-purchase question: Do you have a PSD available that I can use to create a mock-up of the site for a client? I love the beauty theme.
Hello there,
Thank you for interest in our theme.
PSD file is very large and it is not included in the download package. But, with theme purchase we can provide you desired PSD files.
Best regards, Elated
hello, i’m already send an email 3days ago to https://elated.ticksy.com and get ticket number #1248545, the error about header image. But no reply until now….need help ASAP
Hello,
We have located your ticket in our support forum and our support agent has assigned it, so you can expect answer there as soon as possible.
Best regards, Elated
hello, im already send feedback, but no reply. pls follow up. thx
Hi,
Our support agent has assigned it, so you can expect answer there soon.
Elated
hi, i’m reply again in elated.ticksy.com, pls follow up. did i must always write a comment here to get an answer from your support agent?
Hi there,
All tickets in our support forum https://elated.ticksy.com/ are assigned and will be answered within 24h. We are trying to reduce that time even more. So please wait for your answer and solution there.
Best regards, Elated
hello dear,
i’m try to move our website in another server, and they setting PHP as your recommended. But, the Chandelier header can’t to change.
My server also already try to change/remove slider header images in WP admin, i give them the WP admin access, i give them this video https://www.screencast.com/t/32NIdXrcD. But, they still can’t change the image. Nothing error message appears when the image can’t be replaced.
They suggest me to contact theme developer for new update script and plugin using in this theme. I’m really2 like this theme, please help me to fix it.
My ticket no: #1248545 https://elated.ticksy.com/
HI,
Our support agents will get back to you on support forum soon, so you can expect answer there.
Best regards, Elated
Still no WooCommerce 3.0 update of the theme? I need to update WP and the WC for security reasons
Hello,
Theme update is prepared and it is in testing phase now, so you can expect it to be released during this week.
Best regards, Elated
Hi, I have a weird bug, I think it could be server or Wordpress (update) related but I thought I’d ask. When I go to the admin panel/Elated Options the “Select Colour” button doesn’t show, it only shows the color’s code and even if I change it, I click on the Save Changes button but it doesn’t do anything. It looks like the Elated Options function is broken. Even when I tried to add a custom CSS code under the General tab I can’t save it. I am using Google Chrome. The funny thing is that on my other computer it works in Google Chrome! Could it be the PHP memory limit? I am not able to change PHP settings but I can ask my hosting provider to change it for me.
Thanks!!
Hello there,
Such issues, when certain changes do not appear or when changes are not saved or not applied on the front-end of your site, are usually related to low server PHP resources. Recommend server PHP resources are:
max_execution_time = 300;memory_limit = 128M;upload_max_filesize = 64M;post_max_size = 256M;max_input_vars = 3000;Can you please try to contact your server to increase it as recommended and check whether it solved the issue.
Best regards, Elated
Hello, I am interested in buying this theme. I just want to know if I can change the Scriptina font to a different Google webfont? And would there be an easy way to do that in the theme?
Hello there,
Thank you for interest in our theme.
It is possible to change it to desired font family, with built in functionality and using Custom Css as well.
With theme purchase you will get 6 months free customer support and you can always submit a ticket to our support forum https://elated.ticksy.com/ so our support agents can assist you with any issue.
Best regards, Elated
Update WooCommerce 3.0 still not available?
Hello,
We are currently working on theme update that will cover WooCommerce compatibility, but there are a lot of changes to be covered with it. Still, you can expect theme update soon.
Best regards, Elated
