218 comments found.
Something wrong with the theme with this request from the theme : https://www.googleapis.com/webfonts/v1/webfonts?sort=alpha&key=AIzaSyDnf-ujK_DUCihfvzqdlBokan6zbnrJbi0
we have this response from API :
Project 1002202418962 has been scheduled for deletion and cannot be used for API calls. Visit https://console.developers.google.com/iam-admin/projects?pendingDeletion=true to undelete the project.
Hi,
How to add new API key: https://jwsuperthemes.com/knowledge-base/how-to-change-api-google-map/Please, open the ticket to us. We will check and assist you.
Regards,
Perfect ! Thank you, it’s work. Thanks for your quick help
Thank you for buying. We will do our best to assist you with any issues related to our themes.
If I install updates to theme, will it overwrite my custom CSS?
Hi,
Thank you for contacting. If you edit LESS files, CSS files, code, it will overwrite your custom CSS, code. You should backup your theme. Then copy custom CSS into Theme Option > Custom CSS, copy code.
Regards,
Hi caroleicher,
I recommended you should back up your custom CSS. Because when you install updates the theme, your custom CSS will be lost.
Regards.
Why show “Free wordpress theme” in the footer and in post page?? How I can remove. Thanks
Hi,
Thank you for contacting us. Our theme is premium WordPress theme. Please, let me know where show free WordPress theme. Regards,
Hi! In the end of post. Screenshoot: http://imgur.com/jCvxzcj
Hi,
This content from your website. Please, check and remove some blog tag. This is demo data live site: http://aqua.jwsuperthemes.com/
Maybe, your web has malware. Please, contact host support, some person and clean it. Aqua Review theme: https://jwsuperthemes.com/aqua-spa-and-beauty-woocommerce-wordpress-theme-review/
Hi,
Edit this post: http://centrecos.developallin.com/blog/veiem-la-realitat-tal-i-com/ Then see content and delete this text. Did you use a free theme before ?
Hi, Is there a simple way to change all colors from admin? Thanks
Hi,
Thank you for interesting. You can change primary color from Theme Option: http://prntscr.com/fuoq22 You also can change some value via Theme Option > Custom CSS
Regards,
Pre-Sale question: I really like your theme and looking to purchase it. I know that you normally do not support initial installation. Can I purchase this service for a separate fee? If so, how much would it be? Thank you!
Hi, Thank you for interesting. We provide a free service install demo data for you.
After buying theme, you can open the ticket to our support center or open the topic to our community forums. We will check and import demo data.
Regards,
I have just been through a woocommerce forum for shipping problem. Please see the link below, it contains the history. Is this a css problem? Can you assist, I need this rectified asap as I’ve spent ages on it now and it turns out to be a theme problem.
https://wordpress.org/support/topic/no-shipping-fee-being-added/#post-9287766Hi,
Thank you for contacting. Please, update AQUA 3.0.1 . Please join our support center. https://jwsuperthemes.com/forums We will assist you.
Hi, why are the prices not showing on product page or when I add to cart? Also my system status says this theme has outdated copies of template files. I will put message below.
Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Hi,
Thank you for contacting. Please, check WooCommerce Currency Switcher config. Skip this message, some template version old, but function works.
If you have issues. Please, open the ticket to our support center: https://jwsthemes.ticksy.com/. We will check and assist you.
Regards,
Hi pitz37,
Thank you for your message. We will assist you more. Please join our support center. https://jwsuperthemes.com/forums
Best Regard.
I have just been through a woocommerce forum for shipping problem. Please see the link below, it contains the history. Is this a css problem? Can you assist, I need this rectified asap as I’ve spent ages on it now and it turns out to be a theme problem.
https://wordpress.org/support/topic/no-shipping-fee-being-added/#post-9287766Hi,
Thank you for contacting. Please, update AQUA 3.0.1 . Please join our support center. https://jwsuperthemes.com/forums We will assist you.
Hello, interested in purchasing this theme? but wondering if visual composer is included or not? as I need something simple to manage the pages.
thanks!!
Hi thisisnuts,
Thank you for reaching us. Visual Composer included in the theme. We use this plugin for website page builder.
Best Regards,
Sophie
Can I switch to Aqua non woo commerce version. I don’t need wooCommerce at the moment and I can’t use the theme without it
Hi Flaboi,
Thank you for your message. You can build your site without E-Commerce function. However, you have to customize template. We will assist you more. Please join our support center.
Best Regards from #JWSThemes Team
Hey,
I install WordPress 4.7.4 and the theme aqua but i have a big problem : this message error what it means? what i have to do? ( MYSQL v.5.5)
wp-content/themes/aqua/framework/widgets/TwitterAPP/Config.php on line 27
Parse error: syntax error, unexpected ‘[’ in /home/odellian/www/wp-content/themes/aqua/framework/widgets/TwitterAPP/Config.php on line 27
Parse error: syntax error, unexpected ‘[’ in /home/odellian/www/wp-content/themes/aqua/framework/widgets/TwitterAPP/Config.php on line 27
Parse error: syntax error, unexpected ‘[’ in /home/odellian/www/wp-content/themes/aqua/framework/widgets/TwitterAPP/Config.php on line 27
Parse error: syntax error, unexpected ‘[’ in /home/odellian/www/wp-content/themes/aqua/framework/widgets/TwitterAPP/Config.php on line 27
Thanks for your message! Your question here is a bit specific, so it would be best handled by one of our techs over in our support center. https://jwsuperthemes.com/forums
Cheers from #JWSThemes Team
Hi 
Thank You for a good theme. We have a problem that the menu is not responding on a standard android browser. It seems to be a problem on all Samsung phones with the “build-in” browser. Can you help us from here?
Hi Martin,
Thank you for your message. We’d replied your ticket already and we will follow it. You will receive our response within 24 hours or over 24 hours on weekends.
Best Regards from #JWSThemes TeamWhere is the .xml for this? Can anybody link the file?
Thank you for your message.
The .xml file is included in .zip file. After having extracted, you could see the .xml file. If something wrong, please give me your email address. I’ll send it to you.
Cheers from #JWSThemes Team
I can’t find the .xml You have to either tell me the directory to send it via email, please. Eliotlefrin@gmail.com
Sorry for making you go trouble. The 3.0.0 version of Aqua theme would be perfect for you. We are going to accomplish the latest version then you can update it. I’ve just sent you an email, please try with it again.
Best Regards from #JWSThemes TeamHi, is there a way to make the header fully fixed? I have the “Stick Header” feature on but the logo still disappear on scroll. I would like to have the whole header stay the stay on scroll. Please advise thank you!
Thank you for showing the bugs.
Your comment here is a bit specific, so it would be best handled by one of our techs over in our support center. https://jwsuperthemes.com/forums
Cheers from #JWSThemes Team
Hi, I updated my theme by Envato WordPress Toolkit plugin and after update my website doesn’t work.
On my website display this
Fatal error: Call to a member function get_cart() on null in /home/tibetsp/public_html/wp-content/themes/aqua/framework/headers/header-v1.php on line 30 Please help
Thank you for showing the bugs.
Your comment here is a bit specific, so it would be best handled by one of our techs over in our support center. https://jwsuperthemes.com/forums
Cheers from #JWSThemes Team
Hi, I talked your techs and submitted but didn’t help anything. I can’t see my second menu, (top menu)
Sorry for that. However, please keep following up your ticket. We will never ignore it.
Best Regards,
Sophie
We have a problem with your theme. The plugin « Restaurant Reservations » included not working properly. I’m using it on the homepage and when I filled the form and submit, nothing is saved in the database so nothing appear in the list. I contacted the support from the plugin, themeofthecrop, but he said that it’s your responsability because to handle it in your own code. Yes, my support is ended but my customer take a long time to move on with the website so…
Thank you!
Thank you for buying our theme. Our live site demo for spa service. You can use it or build new form.
How to change fields form: Please go to path themes\aqua\framework\shortcodes\booking\booking.php: http://prntscr.com/ctl2p5
If you don’t want to use demo form.
How to remove it: \aqua\framework\shortcodes\shortcodes.php remove it : http://prntscr.com/ctl515
- /aqua/wp-content/themes/aqua/framework/shortcodes : access FTP and delete folder http://prntscr.com/ctl5qt
If you want to custom or add many fields : You can check CUSTOM FIELDS FOR RESTAURANT RESERVATIONS addons from themeofthecrop: https://themeofthecrop.com/2015/06/22/custom-fields-for-restaurant-reservations-now-available/
After delete default form from AQUA, you can contact author’s plugins. He will help you build great form. Have a good day.
You don’t answer to my problem. Nothing is saved. Even log can’t track the problem…
I’m sorry to hear your news and I’m afraid that we have to work on code if in the back-end, here: http://prnt.sc/esjwcm
Do you think you need open a ticket on our Support Center? We are waiting for your news there, then please follow up your ticket whenever you get trouble with the theme.
Kind Regards,
JWSThemes
Hi, since the last Themeupdate occurred with me always an error message: fatal error. The entire site could not be called. I therefore uploaded the old Theme version again. But now some elements in the Visual Composer function in the demoversion no longer work. Does the Themeupdate have any errors? Is a new update coming soon? Thanks for answer.
Hi there,
Thank you for using our theme. After having purchased the theme, you could join our Support Forum, we will assist you.
Kind Regards,
Honestly why is Visual Composer so slow? I can’t work like this, it takes 4 minutes to upload an image and the same to set it in a post. The only extra plugin I installed so far is disabled.
Hi,
Thank you for contacting. Seem, this is problem host and your internet. Please, try use another browsers and upload again.
Please, open the ticket to our support center. We will assist you.
Regards, JWSThemes Team
Hi! Just a quick pre-sales question: does it support PHP 7?
Hi,
Yes, it does support PHP 7. Regards, JWSThemes Team
Hey,
I’m thinking of purchasing aqua theme, a few pre-purchase questions:
1. I want to combinate elements from “Home Onepage” with elements from “Homepage 2 Yoga Update” – is this possible? 2. Is it possible to get a fixed/static menu?
Thanks a lot!
Best Regards,
Hi,
Thank you for interesting. You can combinate elements from “Home Onepage” with elements from “Homepage 2 Yoga Update. Our theme has sticky menu and it ispossible to get a fixed/static menu.
Hi there, I have problems updating wordpress because the product licence for visual composer isn’t working. I bought the template Aqua but now it’s giving problems. Could you please help me out!
Best regards,
Hi,
Thank you for contacting. Please, submit the ticket to our support center. We will check and assist you. Regards, JWSThemes Team
