485 comments found.
I’ve just updated to the latest theme from a very old version, and the settings in the Wordpress Customizer don’t actually product what they should in the theme (ie I’ve set the footer background colour to black and it saves fine in the customizer, however it doesn’t output this on the site; the footer background is white). Are there any known issues with this that you can report? Thx.
Hi,
Thank you for purchasing.
It doesn’t seem to be common issue. Could you please provide URL of your site please. I will check it for you.
liftexpo.ca
It seems like theme main customizer CSS file is missing on your site. Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Ok sent thx.
I am using qtranslate x for multi language. But the content builder can only let me input one language. So any suggestion?
Hi,
Thank you for purchasing.
Normally with multi languages plugin. You would required to create 2 separate pages for 2 languages. Please take a look at qtranslate documentation for detailed information.
Do you offer this theme WITHOUT wordpress??? (awful cms!) I just need the static html,css,js… you know. Thanks.
Hi,
Thank you for interesting.
Really sorry it’s only available in WordPress version.
I’ve setup the API Key for google maps and entered the lat and long from google maps. I updated the popup window and updated the page. But the map still isn’t updating to the location that it should be. It’s at the bottom of the page http://bit.ly/2ypENoJ
I’ve also clear the cache.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, Anytime i customize the heading, menu and other colors on my site.. its just doesnt update..
Hi,
Thank you for purchasing.
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
Hi, Nice theme in general. However, I’m having an issue. I’ve a one day event. I have two questions:
1. I want to center the schedule table on the page. What’s the way to do this? Currently the minimum option available is 2 columns.
2. If I create “Before Lunch” and “After Lunch” Schedule Days then the “After Lunch” table shows in 1st column and “Before Lunch” table shows in 2nd column. How can I show the “Before Lunch” table before the “After Lunch” table?
Please reply asap since website needs to be developed soon.
Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
Can you please tell me how to remove the “Get Tickets” button from the menu/site ? Thanks in advance
Hi,
Thank you for purchasing.
Please open Appearance > Customize > Navigation > General > Get Tickets Link URL and leave this option blank.
Could you tell me if you sell the photo gallery plugin that is used in this theme separately? The one where the images automatically rotate in and out. Thanks!
Hi,
Thank you for purchasing.
Really sorry it’s only available as bundle within our themes.
I can’t activate the theme styling.
TICKET NO #1289955
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please check there. Thank you for your patience.
Is this theme compatible with Event Espresso?
Hi,
Thank you for purchasing.
Yes it should be working fine 
The package could not be installed. The theme is missing the style.css stylesheet.
Hi,
Could you please unzip the file and you will find grandconference…installable.zip then upload this file to WordPress dashboard.
My side menu (Hamburger menu) no longer works since I changed the main menu structure. The link isn’t active and doesn’t work on mobile either. Check https://uprisefestival.co
Hi,
Thank you for purchasing.
There is javascript error on your site which causes by custom javascript you added.
Here is error “Uncaught SyntaxError: Invalid or unexpected token” line 1014. Here is your javascript code.’
<script>
window.intercomSettings = {
app_id: "gb0haxh0",
email: "<%= current_user.email %>", // Email address
user_hash: "<%=
OpenSSL::HMAC.hexdigest(
'sha256',
'Sonb1FVw1c6eKvpPIMkJkAxUCD7sIOEIeQj9Z-hV',
current_user.email
)
%>" // HMAC using SHA-256
};
</script>
Please check your custom code, it’s not theme error.
I found the chat messenger code and removed it but the sidemenu is still not working
Hi,
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let know ticket ID. I will check it for you quickly.
Do you sell your gallery as a separate plugin?
Hi,
Thank you for purchasing.
Really sorry, we have no plan to release it as separate plugin.
your support site appears to be down. getting an apache/php error
Service Unavailable
PHP did not respond properly to the request. As a result, Apache considers the PHP-FPM service to be unavailable.
Detailed information about this error is available in the app’s Apache error log at:
/srv/users/SYSUSER/log/APPNAME/APPNAME_apache.error.log The root cause of this error is often slow PHP code. You should disable any plugins the app is using and check the app’s PHP error log and PHP slow request log located at:
/srv/users/SYSUSER/log/APPNAME/APPNAME_phpX.Y.error.log /srv/users/SYSUSER/log/APPNAME/APPNAME_phpX.Y.slow.log
Hi,
Thank you for purchasing and really sorry the outage.
Could you please describe question or issue you have here please. I will help you on that. Thank you for your patience.
Hello the headers on my site have just shifted to the left event though the selected to be in the center
Hi,
Thank you for purchasing.
Could you please provide URL of your site please.
Hi,
Could you please provide WordPress and FTP account here https://themeforest.net/user/ThemeGoods please. I will check the issue for you.
I can see that you are using child which might causes the issue.
i just sent it
How can I change de language to spanish? I can’t find .po and .mo files
Thank you
Hi,
Thank you for purchasing.
You can translate theme strings using theme’s languages folder in /wp-content/themes/grandconference/languages/
Here is detailed instruction http://themes.themegoods.com/grandconference/doc/translations/
Hello, I have some questions before I buy the item.
I have an event that is free and you only need to register with email, name and ID. After registration the system has to send an email confirming the registration and 3 days before the event has to send a reminder email again. Is it possible to get this functionality with this theme or do I need a separate plugin?
Hi,
Thank you for interesting.
From your requirement, I think you would need newsletter plugin and you can use this plugin for that http://wordpress.org/plugins/mailchimp-for-wp/
Can this theme can be used as a directory, listing numerous events worldwide?
Hi,
Thank you for interesting.
Really sorry theme is not designed for event directory site. However we are working on event directory theme and it should be released son
How can I remove the Get Tickets button on Grand Conference theme? Thank you
I found it! Dont worry
I found it! Dont worry
ok great!
Hi, I am really interested in buying this template, but I only have one pre-purchase question.
I have seen the template’s demo, and I saw the Ticket feature (in the Wordpress dashboard) that is integrated with Woocommerce. Is that Ticket feature included when I buy this template?
Because I cannot find that Ticket feature anywhere on Plugins nor Woocommerce. Looking forward to your reply, because I am actually just a step away from buying.
Hi,
Thank you for interesting.
Yes it’s included, basically all features you saw on demo pages are included in theme package.
It’s integrated seamlessly with Woocommerce product.
