Hello,

Please try this solution. If it won’t help, create a ticket on our Support Portal: https://help.us-themes.com/ and provide your WordPress admin credentials via private reply there, so we could investigate the issue.

Thanks!

Hi,

I was able to solve the issue looking at some older tickets, thanks for your help !

Hello,

This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)

Thanks in advance!

Hello,

These words related to WordPress translation files, not to Impreza, so you should edit translation files to change the words, or you can append next code to functions.php of your Child Theme:

add_filter( 'gettext', 'child_filter_gettext', 10, 3 );
function child_filter_gettext( $translated ) {
    if ( $translated == "Previous Post" ) {
        $translated = "Previous Entry";
    }
    if ( $translated == "Next Post" ) {
        $translated = "Next Entry";
    }
    return $translated;
}

Let us know if you have further questions!

Adding that function worked perfectly. Thank you very much!

Hello,

Please create a ticket on our Support Portal so our team could investigate the issue. We always recommend reading the changelog and creating backups before updating to be in safe.

Waiting to hear from you soon!

Hello,

This question requires special knowledge possessed by our support team. Please create a ticket on the Support Portal: https://help.us-themes.com/ so our guys could help you out.

Thanks in advance!

Hello,

If I got you right, it’s possible to create such menu using Header Builder addon, you need to create a few different headers with different menus in the bottom area for these categories, take a look at this screenshot.

Let us know if it helped or provide more detailed layout description so we could investigate better. Thanks!

ah thank you. Not exactly what I wanted but that will do.

Hi,

You can select available sorting at Portfolio Settings, take a look at this screenshot. Unfortunately, the portfolio doesn’t support custom order, but you can select order by date and change dates of portfolio pages manually.

Let us know if you have further questions!

Hi,

At the moment Portfolio element doesn’t support this feature, you can hire a developer to implement it for you.

Let us know if you have any further questions!

kraken charge too much. I can’t afford them. Do you offer modification?

Unfortunately, we have no such service at the moment. You can also try here: https://studio.envato.com/

Hello,

We answered in your ticket on our Support Portal: https://help.us-themes.com/impreza/tickets/20444/ please provide requested credentials there.

Thanks!

Hello,

Sorry that you have problems with Impreza, please create a ticket on our support portal with detailed issue description so our team could help you ASAP.

If it’s not the case, you can request a refund here: https://themeforest.net/refund_requests/new

Hi,

Connect to your server via FTP client, go to /wp-content/plugins folder and remove the-events-calendar, and js_composer folders completely, then try installing them again. If it won’t help, create a ticket on our Support Portal so our team could investigate the issue.

Thanks!

Hi,

Please create a ticket on our Support Portal and provide credentials via private reply (URL, admin username, and password) there, so our support team could investigate the issue better.

Thanks in advance!

Take a look at this screenshot http://imgur.com/a/Z5GT6

Yes, sorry for the misunderstanding! Go to Impreza > Theme Options > WooCommerce and turn off Catalog Mode there.

Cheers!

Thanks a lot!

Hello,

This question requires additional information from you, some of which may be private, please create a ticket on our Support Portal and provide credentials via private reply (URL, admin username, and password) there so our support team could investigate the issue.

Thanks!

Please share your WP admin credentials via this contact form so I could check.

Thanks!

ok i sent the crediantial now. you can see the theme is active, but header builder don’t install. i have generate a new crediantial trought envato market for purchase, but the problem is the same. thanks

You should rename theme back to Impreza to activate premium addons, once activated, you can rename theme again.

Let us know if you have further questions!

Hello,

You can enable Visual Composer at Visual Composer > Role Manager, take a look at this article to find out more.

Let us know if you have further questions!

Thanks bro.

Hello,

Make sure you added a valid code, probably you missed some part. If it’s not the case, create a ticket on our Support Portal so our team could investigate the issue.

Thanks!

works fine thanks

Hi,

Since Impreza 4.6 Header Builder was moved to Impreza > Headers, we strongly recommend reading Changelog and creating backups before updating.

Also, make sure that your server has minimum requirements to run WordPress. If you have any issues, feel free to create a support ticket so our team could help you out.

Let us know if you have further questions!