Hi Shanky.,

Sorry for the inconvenience, we will fix this issue in our next update.

Regards., DesignThemes Support.

Is there any way out?

Hi Shanky.,

Sorry for the inconvenience, we will check this issue in our next update.

Regards., DesignThemes Support.

Hi Shanky.,

Please follow the instructions in the below knowledge base link for increasing the theme speed.

Regards., DesignThemes Support.

Hi ebonilla.,

Thank you for the interest in our theme. We do have 6 demos in our redart theme. Only the first demo has all the inner pages. And the other demo are just home page demos. You can just install that demo and create the other inner pages as per your needs.

Since we have only home page in the other 5 demos, the menu links are kept dummy. Hope you got it. Please let us know if you have any queries and we are ready to help you.

Regards., DesignThemes Support.

found the soultion, u need to increase max_file_uploads & post_max_size!

Hi.,

Thank you for contacting us.

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us.

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

We are happy to help you

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

Hi.,

Thank you for your interest on our theme.

Yes, our theme supports custom font family. So you can easily change the font type as per your need.

Regards., DesignThemes Support.

And one more question: we plan to use it for custom CMS (not wordpress). Is there simple version of the template with only HTML template pages? If not, are there simple HTML pages in wordpress package of the Red Art package?

Hi.,

Thank you for contacting us.

Please purchase the Red Art Photography HTML Template, Here is the Red Art – HTML Portfolio / Art Gallery Website Template Purchase Link https://themeforest.net/item/red-art-html-portfolio-art-gallery-website-template/13439140?s_rank=26

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

HI.,

1 ) Yes, Just enter below enter css code inside the custom css field,

.dt-sc-portfolio-container .portfolio figure, .dt-sc-portfolio-container .portfolio figure:after {
    border: none;
}

2 ) In our demo site it contains the all dummy contents and images, so it will loads the site little bit slow, our theme is fully compatible with W3TotalCache and Image cleanup tool which will help you to increase the theme speed.

Regards., DesignThemes Support.

one more question is it possible to add sub categories here http://prntscr.com/h06p9p thank you

Hi.,

Thank you for the interest in our theme and contacting us.

Our shop page/woo-commerce page works fine. Please watch the video to get a clear view about shop page and portfolio categories.

User can add subcategory as per their need http://prntscr.com/h0rtsf , but it will display the category tab like this http://prntscr.com/h0rtjr

You can’t add the category and subcategory like menu and sub menu format.

For shop page: if you mean anything else please be more specific about your query with some screenshot or video. So that we can help you better.

Kindly request a demo from the following link. An activation email will be sent to this email address. After the confirmation you will be redirected to WordPress Dashboard.

Regards., DesignThemes Support.

Hi.,

Get into the file path wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php under the function dt_sc_portfolios modify the code like the screenshot,

Refer : http://prntscr.com/g3qyqf

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Yup already done that. Somehow it’s just not working out for me. All the portfolio still comes out on page load. As a matter of curiosity, what is supposed to display after you implement the code? For example let’s say you have 3 portfolio categories, BOOTS, SHOES & SLIPPERS, if ‘ALL’ is removed, will it then sort and display the BOOTS category on page load?

Hi dayleedreamer.,

Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

The plugin is already activated and please ignore the message that is showing in your dashboard.

Please refer the Knowledge Base link : http://wedesignthemes.com/support/knowledge-base/how-to-update-the-premium-plugins

Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.

That is OK, but I need a demo sliders for Layer Slider?

Hi.,

We would be happy to help out here. Please send your request to us directly at this email support@wedesignthemes.com

Thank you, we look forward to helping you!

Hi.,

Thank you for contacting us.

Here is the Red Art – HTML Portfolio / Art Gallery Website Template Purchase Link https://themeforest.net/item/red-art-html-portfolio-art-gallery-website-template/13439140?s_rank=26

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

thanks fr ur assistance, I have gone thro’ both html n wordpress . .. i must say both are really well crafted templates. Is it possible the exact wordpress content can be available in HTML? coz wordpress has got much more options n indeed I feel tat i can use most of them fr my work. I understand there’s a price diff b/w html n wordpress , bt I’m much more interested in buying an HTML with all that wordpress content. Guys give html version with much more n same options , jus like wordpress.

Hi Naveen.,

Thank you for the interest in our template, but it is not possible to use the contents of wordpress in the html template.

Regards., DesignThemes Support.

Hi Dmaelements..,

Kindly get into your Dashboard > Appearance > Redart option > Layout > Custom CSS > Enable Css > Yes > Paste the below given css code, In order to remove the wooden background and frame.

.dt-sc-portfolio-container { background-image: none; }

.portfolio figure:after { content: none; }

.dt-sc-portfolio-container .portfolio figure, .related-portfolios .portfolio figure { border: none; }

Regards., DesignThemes Support.

Hi.,

Get into Dashboard > Appearance > Redart option > General > Loader Animation there you can change the title

Refer the screenshot: http://prntscr.com/dgeltr

Please refer the Knowledge Base : http://wedesignthemes.com/support/knowledge-base/redart-how-to-change-a-preloader-image-and-text/

Hi d1same.,

Kindly refer the below knowledgebase link for how to remove the “ALL” option.

Refer : http://wedesignthemes.com/support/knowledge-base/redart-how-to-disable-the-all-option-from-the-filter/

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Hello,

I replaced the codes you sent me but still All shows up.

Hi d1same.,

It seems that you have used our “Portfolio Items” module, so kindly get into the file path wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php under the function dt_sc_portfolios modify the code like the screenshot,

Refer : http://prntscr.com/g3qyqf

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Hi… I sent you an email

Hi… Still waiting for your response.

Hi Ronald.,

The shop 4 columns right sidebar page that you have referred to was built from the visual composer module as shown in this screenshot http://prntscr.com/g0uvoy Please have a look and you can build such a page. Please let us know if you have any queries.

Regards., DesignThemes Support.

Hi Proxysverona.,

Yes, get into the the file path /wp-content/themes/redart/functions/js/custom.js at lien number 219 & 263 ( Approx ) there you can enable the social tools option,

Refer : http://prntscr.com/g1d2kb

Regards., DesignThemes Support.

Not, if I change it prettyPhoto function on image disappear. What am I doing wrong?

online 219:

$pphoto.prettyPhoto({
    hook: 'data-gal',
    show_title: false,
    deeplinking: false,
    social_tools: true,
    default_width: 500,
    default_height: 344

etc….

online 263:

$("a[data-gal^='prettyPhoto[gallery]']").prettyPhoto({
     show_title: false,
     social_tools: true,
     deeplinking: false

etc….

Hi Proxysverona.,

Sorry for the trouble, you just comment the social tools attribute,

Refer : http://prntscr.com/g1eo5e , http://prntscr.com/g1eoas

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Hi.,

Thank you.

If you have any other queries, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

I suppose Dashboard > Appearance > Menus will be available in the back-end when I set up your template. As of now, I just wanted to see the live demo of various Menu, which are available in the template. Please guide as how can I see the same in RedArt Portfolio theme? Regards

Hi Shanky.,

Here is the landing page link of our redart theme.

In this page we have listed many demos of our theme. Please select each of the demo and you can view the menu style of each of the demos. Let us know if you have any queries.

Regards., DesignThemes Support.

Hi.,

We have sent the Redart dummy slider files to your mail, please download the slider files and import it via Dashboard > Slider Revolution > Importer and make the changes as per your needs with same effect.

If you found any difficulties, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

thank you

Hi.,

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far.

Please rate the quality of service you received : http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963.

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!